Yealink W52 User manual

Yealink W52 Cordless Phone
Owner's Manual
Version 1

User Guide for the W52 Cordless Phone 2
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 1999/5/EC (R&TTE).
This device complies with the following standards:
1. Safety: EN 60950-1:2006+A11:2009+A1:2010+A12:2011
2. SAR: EN62479:2010
3. EMC: ETSI EN 301 489-1 V1.9.2 (2011-09) & ETSI EN 301 489-6 V1.3.1 (2008-08)
4. Radio: ETSI EN 301 406 V2.1.1 (2009-07)
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
Class B Digital Device or Peripheral
This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. Privacy of communications may not
be ensured when using this telephone. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
Note: Changes or modifications not expressly approved by Yealink Network Technology Co., Ltd could void the
user’s authority to operate the equipment.
ACTA Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the bottom of the base station is a label that contains, among other information, a product identifier
in the format US: T2LXXXXXXX.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.

User Guide for the W52 Cordless Phone 3
Information for DECT Product
This telephone is compliant with the DECT 6.0 standard
which operates in the 1.92GHz to 1.93GHz frequency
range. Installation of this equipment is subject to
notification and coordination with UTAM. Any relocation
of this equipment must be coordinated through and
approved by UTAM. UTAM may be contacted
at 1-800-429-8826.
FCC RF Radiation Exposure Statement
• This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
• This equipment should be installed and operated with a minimum distance of 20 centimeters between the
radiator and your body. This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.
• For body worn operation, this phone has been tested and meets the FCC RF exposure guidelines when used
with the belt clip supplied with this product. Use of other accessories may not ensure compliance with
FCC RF exposure guidelines.
WEEE Warning
To avoid the potential effects on the environment and
human health as a result of the presence of hazardous
substances in electrical and electronic equipment, end
users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
About This Guide
Yealink W52 Cordless Phone is a full-featured mobile device, which can provide reliable and convenient wireless
voice communications. In addition, it provides many widely accepted benefits of the DECT standard, including high
security, scalability, and low power consumption to better meet your requirements.
This guide provides everything you need to quickly use your new phone. First, verify with your system administrator
that the network is ready for phone configuration. Also be sure to read the Packaging Contents and Regulatory
Notices sections in this guide before you set up and use your W52 Cordless Phone.
In This Guide
Topics provided in this guide include:
• Chapter 1 Getting Started
• Chapter 2 Overview
• Chapter 3 Basic Operations
• Chapter 4 Phone Settings
• Chapter 5 Call Features

User Guide for the W52 Cordless Phone 4
Getting Started 7
Packaging Contents 7
Connecting the W52 Cordless Phone Base Station 8
Setting up the W52 Cordless Phone/W52 Cordless Base Handset 9
Setting up the Charger Cradle 10
Charging the Handset 10
Overview 12
Base Station Description 12
Handset Description 13
Displaying Information on LCD Screen 15
Icon Instructions 16
Basic Operations 17
Handset Registration 17
Select Base Station 18
Basic Network Settings 19
Checking System Status 20
Turning Handset On/Off 20
Adjusting Ringer Volume 21
Locking/Unlocking Keypad 21
Locating a Handset 22
Switching Silent Mode On/Off 22
Menu Guidance 22
Main Menu 22
Submenu 23
Returning to Idle Screen 23
Phone Settings 24
Language 25
Ring Tones 25
Advisory Tones 25
TABLE OF CONTENTS

User Guide for the W52 Cordless Phone 5
Backlight 26
Screen Saver 26
Color Schemes 26
Keypad Light 27
Notification Light 27
Date and Time 28
Shortcuts 29
Contact Management 29
Local Directory 30
Blacklist 33
Call History Management 34
Speed Dial 35
Assigning a Speed Dial Number 35
Deleting a Speed Dial Number 36
Placing a Call Using Speed Dial Key 36
Auto Answer 36
Base Restart 37
Eco Mode+ 37
Eco Mode 37
Repeater Mode 38
Call Features 39
Placing Calls 39
Placing Internal Calls 40
Placing External Calls 40
Off Hook Hot Line Dialing 41
Answering Calls 41
Ending Calls 42
Redialing Calls 42
Call Mute 43
Call Hold/Resume 43
Call Waiting 44
Do Not Disturb (DND) 44
Call Forward 45
Call Transfer 45
Conference Call 47
Local Conference 47

User Guide for the W52 Cordless Phone 6
Anonymous Call Rejection 48
Voice Mail 48
Troubleshooting 50
Appendix 52
Menu Structure 52
Appendix A - Time Zones 53

User Guide for the W52 Cordless Phone
GETTING STARTED
7
GETTING STARTED
This chapter provides basic installation instructions and information for obtaining the best performance with the
W52 Cordless Phone. Topics include:
• Packaging Contents
• Connecting the W52 Cordless Phone Base Station
• Setting up the W52 Cordless Phone/W52 Cordless Base Handset
• Setting up the Charger Cradle
• Charging the Handset
If you require additional information or assistance with your new phone, contact your system administrator.
Packaging Contents
TThe following components are included in your W52 Cordless Phone/W52 Cordless Base packages:
W52 CORDLESS PHONE PACKAGE
• 1 Base Station
• 1 Handset
• 1 Charge Cradle
• 2 Power Adapters (one for the
base station is optional)
• 2 Rechargeable Batteries
• 1 Ethernet Cable
• 1 Belt Clip
• 1 Quick Start Guide
W52 CORDLESS BASE PACKAGE
• 1 Handset
• 1 Charge Cradle
• 1 Power Adapter
• 2 Rechargeable Batteries
• 1 Belt Clip
W52 Cordless Phone
Base Station
W52 Cordless Phone/W52
Cordless Base Handset
Charger Cradle Power Adapter

User Guide for the W52 Cordless Phone
GETTING STARTED
8
Quick Start Guide
Two Rechargeable Batteries Ethernet Cable Belt Clip Quick Start Guide
Check the package before installation. If you find anything missing, contact your system administrator.
Connecting the W52 Cordless Phone Base Station
You have two options for power and network connection of the base station. Your system administrator will advise
you which one to use.
• AC power (Optional)
• Power over Ethernet (PoE)
If you require additional information or assistance with your new phone, contact your system administrator.
Packaging Contents
TThe following components are included in your W52 Cordless Phone/W52 Cordless Base packages:
Please pay attention to the radio coverage of the base station. It is up to 900 ft in unobstructed
outdoor areas and up to 150 ft inside buildings.
Set up the base station and the charger cradle at a central location on a flat, non-slip surface in
your house or apartment.
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V
port on the base station and connect the other end of
the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the
Internet port on the base station and the Internet port
in your network or the switch/hub device port.
NOTE:

User Guide for the W52 Cordless Phone
GETTING STARTED
9
Power over Ethernet
Using a regular Ethernet cable, the base station can be powered
from a PoE-compliant (IEEE 802.3af) switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet
port on the base station and an available
port on the in-line power switch/hub.
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the switch/hub is
PoE compliant.
IMPORTANT! Do not remove the power and network to the base station while it is updating
firmware and configurations.
If in-line power is provided, you don’t need to connect the AC adapter. Make sure the switch/hub is
PoE compliant.
IMPORTANT! Do not remove the power and network to the base station while it is updating
firmware and configurations.
NOTE:
NOTE:
Setting up the W52 Cordless Phone/W52 Cordless Base Handset
To insert batteries into the handset:
1. Open the battery cover.
2. Insert the batteries in the correct polarity.
3. Close the battery cover.
IEEE 802.3af compliant
Poe Hub/Switch

User Guide for the W52 Cordless Phone
GETTING STARTED
10
Battery Information
Technology: Nickel Metal Hydride (NiMH)
Size: AAA
Voltage: 1.2V
Capacity: 800mAh
We strongly recommend you use the batteries complying with the above parameters. Because the compliant ones
can guarantee the specified operating time, full functionality and long service life. The operating time of your
handset depends on the capacity and age of the batteries and the way they are used.
We recommend you use only the batteries that came with the handset or replacement batteries approved by Yealink
technology:
1. Sanyo NiMH 800
2. GP 850 mAh
3. Yuasa Technologies AAA 800
Battery Capacity
The capacity of the batteries depends on the use of backlight and talk time.
Charging time: approximately 6 hours (fully discharged to full capacity).
Standby time: up to 100 hours when the backlight is disabled.
Talk time: up to 10 hours active talk time (with full charged batteries).
Setting up the Charger Cradle
1. Connect the DC plug on the power adapter to
the DC5V port on the charger cradle.
2. Connect the other end of the power adapter into an
electrical power outlet.
Charging the Handset
To charge the handset:
1. After setting up the handset and charger cradle,
place the handset in the charger cradle.
The original handset included in the W52 Cordless Phone package
is pre-registered to the base station. After charging, the handset is
ready for use.

User Guide for the W52 Cordless Phone
GETTING STARTED
11
Battery Charging Status
The handset batteries take 6 hours to fully charge. Charging status of batteries is displayed on the top right-hand
corner of the LCD screen:
Icon Charging Status
Fully Charged
75% Charged
50% Charged
25% Charged
0% Charged
Almost Flat

User Guide for the W52 Cordless Phone
OVERVIEW
12
OVERVIEW
This chapter provides the overview of the W52 Cordless Phone. Topics include:
• Base Station Description
• Handset Description
• Displaying Information on LCD Screen
• Icon Instructions
If you require additional information or assistance with your new phone, contact your system administrator.
Base Station Description
After the base station starts up successfully and the handset is
registered to the base station, all LEDs on the base station
illuminate green in sequence.
Hardware component instructions of the W52 Cordless Phone base
station are:
Item Description
1. Paging Key
Locates a misplaced handset.
Toggles the registration mode.
Resets the base station to factory settings.
2. Registration LED
Indicates the mode of the base station:
Fast flashes green when the base station is in the paging mode.
Slow flashes green when the base station is in the registration mode.
Illuminates solid green when there is at least one handset registered to the
base station.
3. Network Status LED
Indicates the network status:
Slow flashes green when the network is unavailable.
Illuminates solid green when the network is available.
4. Infrastructure and software
Indicates the power status of the base station:
Slow flashes green when the base station is during the firmware upgrading
process.
Slow flashes green when the base station is during the resetting process.
Illuminates solid green when the base station is powered on.
2
3
4
1

User Guide for the W52 Cordless Phone
OVERVIEW
13
Handset Description
The main hardware components of the W52 Cordless Phone/W52 Cordless Base handset are the LCD screen
and the keypad.
3
2
1
4
6
7
8
9
5
14
15
13
12
11
10

User Guide for the W52 Cordless Phone
OVERVIEW
14
Item Description
1. Earpiece Outputs audio during the earpiece call.
2. LCD Screen Shows call information, handset status icons, prompt messages
and so on.
3. Soft Keys Label automatically to identity their context-sensitive features.
4. ISpeakerphone Key Switches between the earpiece and speakerphone modes.
Answers an incoming call.
5. Headset Connector Connects a headset.
6. Off-hook Key
Answers an incoming call.
Enters the redial call list.
Places a call.
7. Keypad Provides digits, letters and special characters in context-sensitive
applications.
8. Star Key Enters the star symbol.
Long press switches silent mode on and off.
9. Redirect Key Transfers a call to another party.
10. Microphone Picks up audio during earpiece and hands-free calls.
11. Mute Key Toggles Mute feature on or off.
12. Pound Key
Enters the pound symbol.
Long press locks or unlocks the handset keypad. Switches the
input method.
13. On-hook Key/Power key
Long presses in the menu screen to return to the idle screen.
Long presses to turn the handset on or off when the
handset is idle.
Cancels actions or ends a call.
Rejects an incoming call.
14. Message Key Indicates a new receiving voice mail or a missed call.
Accesses the voice mail or the missed call list.
15.
Move the cursor.
Act as shortcuts.
Scroll through the displaying information.
Move the cursor.
Act as shortcuts.
Adjust the ringer volume.
Switch the values.
Confirms actions or enters the main menu.

User Guide for the W52 Cordless Phone
OVERVIEW
15
Displaying Information on LCD Screen
The idle screen may be shown as below:
Status
Line
Text
Line
SoftKey Line
The LCD screen is divided into three parts: status line, text line and soft key line.
The information shown in the status line:
• On hook (idle) — displays the signal strength indicator, internal handset number and battery status.
• Off hook — displays line ID.
The information shown in the text line:
• On hook (idle) — displays handset name, time and date, caller information when receiving an incoming
call and prompt messages.
• Off hook — displays the dialed digits.
The information shown in the soft key line:
• On hook (idle) — displays History and Line.
• Off hook — displays various terms according to the context of the specific feature.
Signal Strength
The strength of reception signal between the base
station and handset may display as:
Weak to strong:
No reception:
Battery Status
The battery status displays on the top right-hand
corner of the LCD screen:
Icon Battery Level
Full
High
Medium
Low
Need Charging
When the capacity of batteries is low, and the handset is not charged timely, the handset will play a
warning tone and display a prompt box every hour.
NOTE:

User Guide for the W52 Cordless Phone
OVERVIEW
16
Icon Instructions
Icons appearing on the LCD screen are described in the following table:
Icon Description
Anonymous Call
Anonymous Call Rejection
Missed Call
Voice Mail
Keypad Lock
Silent Mode
Do Not Disturb
Call Forward
Call Hold
Call Mute
Unassigned Outgoing Line
Unusable Line
Loudspeaker On
Headset Mode On
Normal Call

User Guide for the W52 Cordless Phone
BASIC OPERATIONS
17
BASIC OPERATIONS
This chapter provides you with the basic operating instructions of the W52 Cordless Phone. Topics include:
• Handset Registration
• Basic Network Settings
• Checking System Status
• Account Registration
• Turning Handset On/Off
• Adjusting Ringer Volume
• Locking/Unlocking Keypad
• Locating a Handset
• Switching Silent Mode On/Off
• Menu Guidance
If you require additional information or assistance with your new phone, contact your system administrator.
Handset Registration
You can register up to 5 handsets to one W52 Cordless Phone base station. Each handset can be registered to 4
different base stations.
About handset registration:
Your Yealink W52 Cordless Phones are pre-registered with the base station before they are shipped. There is no
need to register the handsets after receiving your first order of a base station and phone(s).
Ordering additional handsets:
When ordering additional handsets, your new handset will require manual registration with the base station.
Please follow the manual handset registration instructions below for each new handset.
Replacing base stations:
From time to time a base station may need to be replaced under the warranty. Your handsets can be registered
with up to 4 different base stations. Thus, you do not need to de-register your handsets before registering them
with the new base station. To register your handsets to the new base station, please follow the manual handset
registration instructions below for each handset.
Replacing handsets:
From time to time a handset may need to be replaced under the warranty. Before you can register your
replacement handset(s) with the base station, you must de-register the old handset(s) from the base station.
The process involves:
• From any functioning handset, follow the de-registration process below
• Select the handset number associated with the old extension(s) and press OK
• Repeat this process for each old handset
When complete, please follow the manual handset registration instructions below for each replacement handset.

User Guide for the W52 Cordless Phone
BASIC OPERATIONS
18
To register a handset manually via the handset:
1. Long press on the base station.
The registration LED slow flashes, indicating the base station is in the registration mode.
2. Press on the handset to enter the main menu.
3. Select ->Registration->Register Handset.
The LCD screen displays the Base1-Base4.
4. Press or to highlight the desired one, and then press the OK soft key.
The handset begins to search for the base station.
5. Press the OK soft key when the LCD screen displays the RFPI code of the base station.
6. Enter the system PIN (default: 9871).
7. Press the Done soft key.
The handset plays a warning tone and prompts “Handset Subscribed”, which indicates the handset
is registered successfully.
After successful registration, an internal handset number and handset name appear on the LCD screen.
To de-register a handset via the handset:
1. Press to enter the main menu.
2. Select ->Registration->De-reg. Handset.
3. Enter the system PIN (default: 9871).
4. Press the Done soft key.
The LCD screen displays the names of the handsets registered to the same base station.
The name of the handset itself is highlighted and followed by a left arrow.
5. Press or to highlight the desired handset name, and then press the OK soft key.
The LCD screen prompts “De-register Handset”.
6. Press the Yes soft key to de-register the handset or the No soft key to cancel.
Select Base Station
The handset can be registered to the base station automatically only if the handset is registered to more than one
base station. You can select Bestbase to search for the base station with the best signal strength.
To select the base station via the handset:
1. Press to enter the main menu.
2. Select ->Registration->De-reg. Handset.
The LCD screen displays all base stations the handset registered to and the Bestbase option.
The radio box of the currently used base station is marked.
3. Press or to highlight the desired base station or the Bestbase option, and then press the
Select soft key.
The handset begins to search for base station. After successful connection, the handset plays a warning tone
and prompts “Base selected successfully!”.
You can highlight the base station the handset registered to, and then press the Rename soft key to rename the
base station name.

User Guide for the W52 Cordless Phone
BASIC OPERATIONS
19
Basic Network Settings
The base station attempts to contact a DHCP server in your network to obtain valid network settings
(e.g., IP address, subnet mask, gateway address and DNS address) by default.
If the base station cannot contact a DHCP server for any reason, you need to configure basic network
settings manually.
To configure basic network settings manually via the handset:
1. Press to enter the main menu.
2. Select ->System Settings->Network.
3. Enter the system PIN (default: 0000 or 9871).
4. Press the Done soft key.
5. Press or to select Static from the IP Address Type field.
6. Enter the valid values in the IP Address, Subnet Mask, Default Gateway,
Primary DNS and Secondary DNS fields respectively.
7. Press the Save soft key to accept the change.
Static DNS is not normally required when DHCP is enabled on your phone. In some cases, static DNS may be
needed in your environment. Then you can manually configure static DNS on the handset to ignore DNS
obtained by DHCP.
To configure static DNS via the handset:
1. Press to enter the main menu.
2. Select ->System Settings->Network.
3. Enter the system PIN (default: 0000 or 9871).
4. Press the Done soft key.
5. Press or to select Manual from the DNS Type field when
DHCP is selected from the IP Address Type field.
6. Enter the valid values in the Primary DNS and Secondary DNS fields respectively.
7. Press the Save soft key to accept the change.
Wrong network settings may result in inaccessibility of your phone and may also have
an impact on your network performance. For more information on these parameters, contact your
system administrator.
NOTE:

User Guide for the W52 Cordless Phone
BASIC OPERATIONS
20
Checking System Status
You can view the system status on your handset. Available information of the system status includes:
• Base station status (e.g., IP address, firmware version, MAC address
and device certificate status of the base station)
• Handset status (e.g., hardware version, model, IPUI code and firmware version of the handset)
• Line status
To check the base station status via the handset:
1. Press to enter the main menu.
2. Select ->Base.
The LCD screen displays status information of the base station and the Network option.
3. Press or to scroll through and view the status information.
4. Select Network.
The LCD screen displays the network settings.
To check the handset status via the handset:
1. Press to enter the main menu.
2. Select ->Handset.
The LCD screen displays the status information of the handset.
3. Press or to scroll through the static information.
To check the line status via the handset:
Do one of the following:
• Press the Line soft key when the handset is idle to check the line status directly.
4. Press to enter the main menu.
Select ->Line Status.
The LCD screen displays all lines registered to the base station with icons for indicating the line status. For
example, the icon in the bottom of a line indicates that you cannot place a call using this line on the handset.
For more information on status icon, refer to Icon Instructions on page 16.
Turning Handset On/Off
To turn the handset on via the handset:
Do one of the following:
• Long press until the LCD screen lights up.
• Place the handset in the charger cradle.
The handset will be turned on automatically.