Yealink W56P Telesystem User manual

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Cordless
Hosted Phone
Quick Start Guide
Get the most out of our Hosted Phone service
with these handy instructions for the Yealink
W56P/W56H IP DECT cordless phone.

2
Contents
Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Handset and Charger Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Physical Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Helpful Tools and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
My Account and Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

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Make the Right Connection
Thanks for choosing Midco for your business hosted phone service!
Your experience with this service matters to us. We hope you find this
quick start guide is a helpful tool to get you going with this service.
We have even more tips and tools at Midco.com/Business/Support,
where you can learn more about dierent features, read common
questions and answers, and get tips about your services.
We’re also available every day to answer your business phone
questions at 1.800.888.1300.

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Equipment
This phone is a full-featured mobile
device, which provides reliable
and convenient wireless voice
communications. In addition, it provides
many widely accepted benefits of the
DECT standard, including high security,
scalability and low power consumption.
This phone comes with a base station,
charger cradle and cordless handset.
Base Station
Set up the base station and the charger cradle at a central location on a flat,
non-slip surface. The phone’s unobstructed coverage is:
• Indoors: 65-165 feet
• Outdoors: 985 feet
To connect the power (over Ethernet):
Connect the Ethernet cable between the internet port on the base station and an
available port on the in-line power switch/hub. After successful startup, all LEDs
on the base station illuminate green in sequence.

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Base Station Description
After the base station starts
up successfully and the
handset is registered to the
base station, all LEDs on the
base station illuminate green
in sequence.
Item Description
1Paging key
• Locates a misplaced handset.
• Toggles the registration mode.
• Resets base station to factory settings.
2Registration LED
Indicates the mode of the base station:
• Fast flashes green when base
station is in paging mode.
• Slow flashes green when base
station is in registration mode.
• Illuminates solid green when at least one
handset is registered to a base station.
3 Network Status LED
Indicates the network status:
• Slow flashes green when
network is unavailable.
• Illuminates solid green when
network is available.
4 Power Indicator LED
Indicates base station’s power status:
• Slow flashes green during base
station firmware upgrade.
• Illuminates solid green when
base station is powered on.

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To restart the base station via the handset:
1. Press OK to enter the main menu.
2. Select Settings, System Settings and then Base Restart.
3. Enter the system PIN (default: 0000).
4. Press Done.
The registration LED and network status LED will turn o simultaneously. After a
period of time, the LED indicators will illuminate solid green again, indicating the
base station has restarted successfully.
To reset the base station via the handset:
1. Press OK to enter the main menu.
2. Select Settings, System Settings and then Base Reset.
3. Enter the system PIN (default: 0000).
4. Select Done.
All individual settings for the base station will reset to factory defaults. This may
take a few minutes. Do not power o until the base station starts up successfully.

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To set up the charger cradle and charge the handset:
1. Connect the USB plug on the charger cradle to the
DC5V port on the power adapter.
2. Connect the power adapter into an electrical power
outlet.
3. Place the handset in the charger cradle.
The handset batteries take about three hours to fully charge. After charging,
the handset is ready for use. The batteries’ charging status displays in the top
right corner of the handset’s LCD screen – and will indicate a low battery status.
To restart the handset:
1. Press OK to enter the main menu.
2. Select Settings, System Settings and then Handset Reset.
3. The handset will ask, “Reset handset to default?” Press Yes to reset the
handset or No to cancel.

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Handset Overview
The main hardware components of the W52P/W52H handset are the LCD screen
and the keypad.

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Item Description
1Earpiece Outputs audio during the earpiece call
2 Power Indicator LED
Indicates handset power and some feature statuses.
• Receives an incoming call (fast flashing red)
• Receives a voicemail or a missed
call (slow flashing red)
• Battery charging (solid red)
3LCD Screen Shows call information, handset status,
icons and prompt messages.
4Soft Keys Perform various actions on the LCD screen
through specified selection keys.
5Message Button Accesses voicemail or missed calls.
6Speakerphone Button Switches between earpiece and speakerphone modes.
7Up and Down
Navigation Buttons
• Move the cursor.
• Act as shortcuts.
• Scroll through displaying information.
8Left and Right
Navigation Buttons
• Move the cursor.
• Act as shortcuts.
• Adjust the ringer volume.
• Switch among the on-screen selection options.
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Power/End Call Button
(also referred to as
red phone button)
• Returns user from the menu screen to the
idle screen with a short press of the button.
• Turns the handset on or o when user
holds down button for one second.
• Cancels actions or ends a call.
• Rejects an incoming call.
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Call Button (also
referred to as green
phone button)
• Answers an incoming call.
• Enters the redial calls list.
• Places a call in earpiece or earphone mode.
11 Alphanumerical
Keypad Allows entry of digits, letters and special characters.
12 TRAN Button Transfers a call to another party.
13 Mute Button Toggles mute feature on or o.
14 Microphone Picks up audio during earpiece and hand-free calls.
15 Speaker Provides hands-free (speakerphone) audio output.
16 3.5 mm Earphone Jack Allows connection to a standard 3.5 mm earphone.

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The following icons may appear on the handset’s LCD screen.
Icon Description
Earpiece mode on
Earpiece mode o
Speakerphone mode on
Keypad locked
Voicemail present
Silence mode on
Call forward
Contact
Received calls
Missed calls
Placed calls
Call on hold
Call muted
Conference call
Do not disturb
Intercom call
Shared line on idle
Shared line actively dialing, in conversation,
or placed on private hold
Share line receiving an incoming
call, or placed on public hold
Unassigned outgoing line
Anonymous call enabled
Anonymous rejection enabled

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To turn the handset on:
Press and hold the Power/Call (red phone) button until the screen lights up.
OR
Place the handset in the charger cradle. The handset will turn on automatically.
To turn the handset o:
When the handset is idle, press and hold the Power/End Call (red phone) button.

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Features
Physical Features
In ideal, unobstructed conditions, the cordless phone includes these distance
and time capabilities. Keep in mind that other wireless devices, concrete or brick
walls, and competing wireless signals from neighbors can interfere with the
phone’s range.
• Indoors range: 65-165 feet
• Outdoors range: 985 feet
• Standby time: 400 hours
• Talk time: 30 hours
Main Menu
The top-level menu consists of seven items:
• Status
• Intercom
• Voicemail
• Call Features
• Directory
• Settings
• History
To access the main menu on the handset:
1. When the handset is idle, press OK. The seven menus appear as icons on
screen.
2. Use the up, down, left and right navigation buttons to scroll through and
select menu items.
3. Press OK to enter the submenu you prefer.

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Number Description
1 Displays the selected menu item name.
2
Displays the main menu icon
Status: Displays the base, handset and line status.
Intercom: Makes an internal call to another Yaelink cordless phone.
Voicemail: Accesses voicemail.
Call Features: Accesses call features for call forward, do not disturb
(DND), call waiting, anonymous call rejection and anonymous call.
Directory: Accesses the contact directory and favorites.
Settings: Configures the handset settings.
History: Accesses the call history list.
3 Displays the two soft key labels.

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Ringtones
You can set dierent ringtones to distinguish the incoming lines from each other
on your handset, or to distinguish an incoming intercom call.
To configure ringtones:
1. Press OK to enter the main menu.
2. Select Settings, Audio, Ring Tones and then Melodies.
3. Use the up or down navigation buttons to highlight the Intercom Call option
or the desired phone line.
4. Use the right or left navigation buttons to select and listen to
dierent ringtones.
5. Select Save to accept the change or Back to cancel.
To adjust the ringer volume using the menu:
1. Press OK to enter the main menu.
2. Select Settings, Audio, Ring Tones and then Volume.
3. Use the left or right navigation buttons to decrease or increase the
ringer volume.
4. Select Save to accept the change or Back to cancel.
To adjust ringer volume when the handset is idle or ringing:
• Use the left navigation button to decrease the ringer volume or the right
navigation button to increase the ringer volume.
• Press Save to accept the change or Back to cancel.

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Calls
To place a call:
1. Use the keypad to enter the desired phone number.
2. Press the Call (green phone) button or OK.
To place a call if there are multiple lines assigned to your handset as outgoing lines:
1. Press Line to select the desired line. (If you don’t select a line, the handset will
use the default outgoing line.)
2. Select OK or Dial.
3. Use the keypad to enter the desired phone number.
4. Press the Call (green phone) button or OK.
To place a call from the local directory:
1. Press OK to enter the main menu.
2. Select Contacts.
3. Use the up or down navigation buttons to highlight the contact you
want to call.
4. Press the Call (green phone) button to place the call.
• If the contact has one phone number in your directory, the phone will
dial the number.
• If the contact has multiple numbers stored in your directory, the
screen will display each number. Press the up or down navigation
buttons to locate the desired phone number and highlight it. Press the
Call (green phone) button.
OR
1. When the handset is idle, press the down navigation button.
2. Use the up or down navigation buttons, and highlight the desired phone number.
3. Press the Call (green phone) button to place the call.
• If the contact has one phone number in your directory, the phone will dial
the number.
• If the contact has multiple numbers stored in your directory, the screen
will display each number. Press the up or down navigation buttons to
locate the desired phone number and highlight it. Press the Call (green
phone) button to place the call.

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To place a call from the call history:
1. When the handset is idle, press History.
2. Use the up or down navigation buttons to highlight the desired list, and then
press OK.
3. Use the up or down navigation buttons to select a previously dialed number.
4. Press the Call (green phone) button to place the call.
To place an internal call to one handset via another handset:
This feature applies when calls are made to another Yaelink cordless handset
registered to the same base station.
1. Press OK to enter the main menu, and select the Intercom button. Or, press
the up navigation button.
2. The screen will display other registered handset names. Press the up or down
navigation buttons to highlight the handset you want to call. Or select All HS
to dial all handsets.
3. Press the Call (green phone) button, the speakerphone button or OK to place
the call.
To place a new call during an active call via the handset:
1. Press New Call to place the active call on hold.
2. Use the keypad to enter the desired phone number in the Call To field.
3. Press the Call (green phone) button, the Speakerphone button or OK to
place the call.
You can place up to two calls at the same time on your handset.
To redial the last dialed number:
Press the Call (green phone) button twice when the handset is idle. It will dial the
last dialed number.
To redial a previously dialed number:
1. When the handset is idle, press the Call (green phone) button.
2. Use the up or down navigation buttons to select a previously dialed number.
• If the number needs to be edited, select Options and then Edit Before
Call to edit the phone number.
3. Press the Call (green phone) button again.

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To answer a call:
You can answer a call in three ways:
• Using the handset: Press the Call (green phone) button or Accept.
• Using the speakerphone: Press the speakerphone button.
• Using the headset: With a headset connected, press Accept.
To ignore an incoming call:
Press Silence or the End Call (red phone) button.
To answer a call while on another call:
Press the Call (green phone) button, the speakerphone button, OK or Accept.
This places the original call on hold and answers the incoming call.
To end a call:
Either press the End Call (red phone) button, or place the handset in the
charger cradle.
To check the local call history:
1. When the handset is idle, press History.
2. Use the up or down navigation buttons to highlight the desired call history
list, and then press OK.
3. Use the up or down navigation buttons to highlight a previous local call, and
then select OK.
The screen will display the detailed information about the caller.
To mute a call:
During an active call, press the Mute button to mute your voice. Press the Mute
button again to unmute the call.
To place a call on hold:
During a call, press Options and then Hold.
• If you have a call on hold and then place the handset on the charger
cradle, the call will continue to hold and will not disconnect.
To resume a held call:
When one call is on hold:
• Press Resume, the speakerphone button or the Call (green phone) button.

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When two calls are on hold:
• Use the up or down navigation buttons to select the appropriate call, and
press Resume
• Select Swap to switch between the two calls.
Call Park
The call park feature allows you to put a call on hold on one phone and continue the
conversation from another phone.
To park a call:
1. After answering the call, press Options.
2. Press Transfer, then press OK.
3. Dial *34 plus the seven-digit phone number where you’d like to park the call.
• If you have four-digit dialing enabled, you must enter the leading
number before the seven-digit number. For example, for 8.555.3312 for
a local call.
4. Press the Call (green phone) button.
5. Press End.
To retrieve a parked call:
1. Dial *33 plus the seven-digit number of the phone.
• If you have four-digit dialing enabled, you must enter the leading number
before the seven-digit number. For example, 8.555.3312 for a local call.
2. 2. Press the Call (green phone) button.
Speed Dial
You can assign up to eight speed dial numbers – making it easier to call important
or frequently called contacts.
To assign a speed dial number:
1. Access the speed dial setup in one of these ways:
• Press OK to enter the main menu. Select Settings, Telephony and then
Speed Dial.
• On the keypad, press and hold down a number not already assigned to a
phone number for speed dial.
The screen will display all the available speed dial keys.

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2. Use the up or down navigation buttons to highlight the desired speed dial key,
and then press Assign.
3. Select the desired contact from the directory. Press OK to assign the number
to the selected speed dial key.
• If more than one number is stored for the contact, use the up or down
navigation buttons to select one phone number. Press OK.
To delete a speed dial number:
1. Press OK to enter the main menu.
2. Select Settings, Telephony and Speed Dial. The screen will display all the
available speed dial keys.
3. Use the up or down navigation buttons to highlight the desired speed dial key.
4. Press Clear Key or the left navigation button to delete the assigned speed
dial number.
To place a call using a speed dial key:
When the handset is idle, use the keypad to press and hold the number assigned to
the phone number you want to call.
Auto Answer
With auto answer, you can answer incoming calls by picking up the handset from
the charger cradle. The auto answer feature works only if the handset is placed in
the charger cradle.
To configure auto answer:
1. Press OK to enter the main menu.
2. Select Settings, Telephony and Auto Answer.
3. Press Change.
• To enable or turn on this feature, make sure the Auto Answer checkbox
contains a checkmark.
• To disable or turn o this feature, make sure the Auto Answer checkbox is
blank (no checkmark).

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Call Forwarding
With call forwarding, you can forward incoming calls to another phone. There
are three forwarding types:
• Always Forward: Incoming calls are immediately forwarded.
• Busy Forward: Incoming calls are forwarded if the line is busy.
• No Answer Forward: Incoming calls are forwarded if not answered after a
period of time.
To turn call forwarding on or o:
1. Press OK to enter the main menu.
2. Select Call Features and then Call Forward.
3. Use the up or down navigation buttons to select the desired phone line.
Press OK.
4. Use the up or down navigation buttons to highlight the desired
forwarding type (Always Forward, Busy Forward or No Answer Forward).
Press OK.
5. Set the Status using the right or left navigation buttons to choose
Enabled or Disabled.
• If you’re setting up a No Answer Forward status, you must choose
the After Ring Time, the amount of time to wait before forwarding a
call. Press the right or left navigation buttons, and choose the desired
ring time.
6. Enter the Target phone number you want to receive forwarded calls.
7. Select Save.