Yealink WH6 Series User manual

| Contents | ii
Contents
About This Guide........................................................................................ 5
Summary of Changes......................................................................................................................... 5
Changes for Guide Version 1.4................................................................................................ 5
Changes for Guide Version 1.3................................................................................................5
Changes for Guide Version 1.2................................................................................................5
Changes for Guide Version 1.1................................................................................................6
How to Power on/off....................................................................................6
Power on the Base..............................................................................................................................6
Power on the Headset.........................................................................................................................7
Power off the Base..............................................................................................................................7
Power off the Headset.........................................................................................................................7
Pair the Headset with Base........................................................................ 7
How to Connect WH62/WH63..................................................................... 8
WH62/WH63 Port Overview................................................................................................................8
Connect to PC via USB Cable............................................................................................................8
Connect to Desk Phone via USB Cable.............................................................................................9
How to Connect WH66/WH67................................................................... 11
WH66/WH67 Port Overview..............................................................................................................11
Connect to PC/Desk Phone via the Included USB Cable................................................................ 11
Connect to PC/Desk Phone/Smartphone via Bluetooth................................................................... 12
BT50LED Indicator................................................................................................................. 12
Single Bluetooth Connection.................................................................................................. 12
Two Bluetooth Connections.................................................................................................... 14
Disconnect and Remove Your Bluetooth Device....................................................................14
Edit Your Bluetooth Information..............................................................................................14
Erase All Bluetooth Pairings...................................................................................................15
Turn off Bluetooth................................................................................................................... 15
How to Wear...............................................................................................15
WH62/WH66 Headset....................................................................................................................... 15
How to Replace Ear Cushions............................................................................................... 16
WH63/WH67 Headset....................................................................................................................... 16
Wearing Styles........................................................................................................................16
Remove the Pre-installed Eartip from the Headset................................................................19
Earhook & Eartip Assembly................................................................................................... 19
Headband Assembly...............................................................................................................20
Neckband Assembly............................................................................................................... 22
How to Use.................................................................................................25

| Contents | iii
Hardware Overview........................................................................................................................... 25
WH62 Base & Headset Hardware......................................................................................... 25
WH63 Base & Headset Hardware......................................................................................... 28
WH66 Base & Headset Hardware......................................................................................... 30
WH67 Base & Headset Hardware......................................................................................... 31
WH62/WH63 Base Status LEDs.......................................................................................................32
Status and Busylight LED................................................................................................................. 33
WH66/WH67 Icons and Status Indicators.........................................................................................34
Adjust the Playback Volume..............................................................................................................34
How to Reset to Factory................................................................................................................... 35
Reset Configuration on WH62/WH63 Base........................................................................... 35
Reset Configuration on WH66/WH67 Base........................................................................... 35
How to Manage Calls................................................................................ 35
Basic Call Usage on Headset...........................................................................................................36
Basic Call Usage on WH62/WH63 Base.......................................................................................... 38
Basic Call Usage on WH66/WH67 Base.......................................................................................... 38
Merge Two Calls on WH62/WH63.................................................................................................... 39
Merge Two Calls on WH66/WH67.................................................................................................... 39
Multi-Headset Conference Calls........................................................................................................40
Add Additional Headset(s) During a Call............................................................................... 40
Add Additional Headset(s) When the Base is Idle.................................................................40
Add Additional Headset(s) without Docking........................................................................... 41
End or Leave a Conference Call............................................................................................41
Transfer a Call from Desk Phone to Headset...................................................................................41
Transfer a Call from Headset to Desk Phone...................................................................................41
Multiple Calls Handling......................................................................................................................42
Local Directory...........................................................................................42
Local Contacts...................................................................................................................................42
Add a New Local Contact...................................................................................................... 42
View Local Contacts..............................................................................................................43
Search for Local Contacts......................................................................................................43
Edit Local Contacts................................................................................................................ 43
Delete a Local Contact...........................................................................................................43
Delete Multiple or All Local Contacts.....................................................................................44
Move Local Contacts to the Favorite/Blocklist........................................................................44
Mobile Contacts.................................................................................................................................44
Update the Mobile Contacts...................................................................................................44
Save Mobile Contacts to the Local Contacts/Favorite/Blocklist..............................................45
Search for Mobile Contacts....................................................................................................45
Favorite.............................................................................................................................................. 45
Add a New Contact to Your Favorites.................................................................................... 45
View Favorites.........................................................................................................................46
Search for Favorites............................................................................................................... 46
Edit Favorites.......................................................................................................................... 46
Delete a Favorite.................................................................................................................... 47
Delete Multiple or All Favorites.............................................................................................. 47
Blocklist.............................................................................................................................................. 47
Add a New Contact to Your Blocklist..................................................................................... 47
View Blocklist Contacts.......................................................................................................... 48
Edit Blocklist Contacts............................................................................................................ 48
Delete a Blocklist Contact...................................................................................................... 48
Delete Multiple or All Blocklist Contacts.................................................................................48

Move Blocklist Contacts to the Local Contacts......................................................................49
Call History.................................................................................................49
Call History Icons.............................................................................................................................. 49
View History Records........................................................................................................................49
Add a History Record to Local Contacts.......................................................................................... 49
Add History Records to Local Contacts/Favorite/Blocklist................................................................ 50
Edit Call History before Calling.........................................................................................................50
Delete History Records..................................................................................................................... 51
Yealink USB Connect................................................................................ 51
Manually Pair the Base with the BT50............................................................................................. 51
Download and Install......................................................................................................................... 52
Update Firmware............................................................................................................................... 53
How to Change Settings on WH62/WH63............................................... 54
How to Change Settings on WH66/WH67............................................... 55
Basic Settings....................................................................................................................................55
Advanced Settings.............................................................................................................................56
Optional Accessories................................................................................ 59
Use the Busylight BLT60...................................................................................................................59
Charge the Mobile Phone on WHC60.............................................................................................. 60
Use the EHS60................................................................................................................................. 61
Support....................................................................................................... 61
FAQ.................................................................................................................................................... 61
Safety Instructions............................................................................................................................. 62

| About This Guide | 5
About This Guide
This guide contains instructions for connecting and using your WH6X headset.
Note: This guide mainly takes the Teams version of WH62/WH66 as an example.
Summary of Changes
Changes for Guide Version 1.4
Revision Updated Section
WH66/WH67 added the Local Contacts function. Local Directory
WH66/WH67 added the Call History function. Call History
WH62/WH63 added the feature that the USB phone port supports connection to
EHS60 to be compatible with the call control function of Cisco, Polycom, Avaya
and Grandstream IP phones.
Use the EHS60
WH62/WH63/WH66/WH67 added the feature that you can connect additional
headsets without docking.
Add Additional
Headset(s) without
Docking
WH66/WH67 added Voice Guidance. Advanced Settings
WH66/WH67 added the feature that you can place a call from the directory and
the call history.
Basic Call Usage on
WH66/WH67 Base
Changes for Guide Version 1.3
Revision Updated Section
You can turn off busylight through Yealink USB Connect, the busylight will be on
only when there is an incoming call. It can optimize battery performance.
Status and Busylight
LED
WH66/WH67 added Bluetooth discoverable time configurable. Basic Settings
WH66/WH67 added the feature that you can set base ringtone volume without
changing the volume of the headset.
Basic Settings
WH66/WH67 added the feature that you can configure the date format and time
format.
Basic Settings
WH62/WH66 added Music Mode. Advanced Settings
Added Equalizer for Calls. Advanced Settings
Added Call Recording. Advanced Settings
Added USB Computer Audio. Advanced Settings
Added Noise Suppression. Advanced Settings
Changes for Guide Version 1.2
Make minor corrections.

| How to Power on/off | 6
Changes for Guide Version 1.1
Major updates have occurred to the following sections:
Revision Updated Section
The headset cannot be upgraded when the battery is low (< 10%). Update Firmware
• Switch between headset and speakerphone mode.
• When the headset disconnects from the base for 1 minute
during a call, the call will automatically hang up.
• The call will automatically switch to the headset channel during
a hands-free call after the headset reconnects.
Basic Call Usage on Headset
Long press the mute button on the headset to switch between
headset and speakerphone mode.
WH66 Base & Headset Hardware
WH67 Base & Headset Hardware
Updated Mute Reminder support Advanced Settings
Added Connection Status support Use the Busylight BLT60
Updated Ring Tones support Basic Settings
How to Power on/off
Power on the Base
Plug the base into a power supply using the supplied power adapter.

| Pair the Headset with Base | 7
For WH62/WH63 base, all LEDs on the base light up and then go off.
For WH66/WH67, the power LED glows red.
Related information
WH66 Base & Headset Hardware
WH67 Base & Headset Hardware
Power on the Headset
Do one of the following:
• Hold the Call Control button for 3 seconds.
• Power on the base and dock the headset in the base.
Note: The headset will be charged whenever it is docked in a base that is connected to a power
supply.
Related tasks
Power on the Base
Related information
Hardware Overview
Power off the Base
1. For WH62/WH66/WH67 base, unplug the power adapter.
2. For WH63 base, unplug the power adapter and disconnect from the USB device.
Power off the Headset
Undock the headset and hold the Call Control button for 3 seconds.
You hear a "power off" tone indicating headset status.
Note: Power off the headset will only disconnect the connection between the base and the
headset, but will not delete the pairing information between the base and the headset.
Pair the Headset with Base
The base has been connected to a power supply.
Dock the headset in a base.
The headset is successfully paired with the base. The LED on the headset glows green for 5 seconds, and
then indicates the charging status.
Note: You can pair up to four headsets to one base. After the headset is paired, it will keep paired
even you undock the headset.
Related tasks
Add Additional Headset(s) During a Call
Add Additional Headset(s) When the Base is Idle

| How to Connect WH62/WH63 | 8
How to Connect WH62/WH63
You can connect one or both of the desk phone and the PC.
WH62/WH63 Port Overview
Connect to PC via USB Cable
1. Connect one end of the USB cable to the PC port of the base.

| How to Connect WH62/WH63 | 9
2. Connect the remaining end of the USB cable to the USB port of the PC.
Note: For more information on the compatible PC, refer to the specific compatible guide.
Important: You need to connect the PC to the micro USB port of the base marked with the text
"PC".
Connect to Desk Phone via USB Cable
1. Connect one end of the USB cable to the USB port of the base.

| How to Connect WH62/WH63 | 10
2. Connect the remaining end of the USB cable to the USB port of the desk phone.
Note: For more information on compatible desk phones, refer to the specific compatible guide. If
you want to connect to Yealink T3 series phones, you need to purchase Yealink EHS35 wireless
headset adapter separately.

| How to Connect WH66/WH67 | 11
How to Connect WH66/WH67
WH66/WH67 Port Overview
Connect to PC/Desk Phone via the Included USB Cable
1. Connect one end of the included USB cable to the PC port of the base.

| How to Connect WH66/WH67 | 12
2. Connect the remaining end of the USB cable to the USB port of the PC/desk phone.
Note: For more information on compatible PC and desk phones, refer to the specific compatible
guide.
Important: You need to connect the PC to the USB port of the base marked with the text "PC".
Connect to PC/Desk Phone/Smartphone via Bluetooth
You can connect your WH66/WH67 base to PC, desk phone, or smartphone via Bluetooth. And then you
can use your headset to perform call controls for the softphone/smartphone.
The base can save the pairing information of 8 Bluetooth devices connected recently.
BT50LED Indicator
BT50LED Indicator
LED Indicator Description
Flashing blue Bluetooth connecting
Solid blue Bluetooth connected
Off Bluetooth disconnected
Single Bluetooth Connection
You can connect to PC, smartphone, or Bluetooth headset via Bluetooth.
Connect to PC
You can connect the base to PC via Bluetooth dongle BT50. The base and the BT50 are pre-paired and
ready to use out of the box. The Bluetooth range is 30m/100ft.

| How to Connect WH66/WH67 | 13
Note: If you connect the base to PC via built-in Bluetooth, the base can only support voice pickup
and audio playback.
Connect the BT50 into a USB port on your PC.
After a successful connection, the BT50 LED indicator glows blue.
Note: To manually pair the base with the BT50, please use Yealink USB connect. For more
information on the compatible PC, refer to the specific compatible guide.
Related tasks
Manually Pair the Base with the BT50
Connect to Smartphone
You can connect the base to a smartphone via built-in Bluetooth.
1. Do the following:
• For Teams version:
Tap or the user account avatar, and tap Bluetooth.
• For UC version:
Tap .
The base automatically enters the pairing mode.
2. On your smartphone, turn on Bluetooth and select Yealink WH66/Yealink WH67.
Note:
• The Yealink WH66/Yealink WH67 is the default device name. You can edit the base's
Bluetooth device name. For more information on the compatible smartphone, refer to the
specific compatible guide.
• You can sync mobile contacts to WH66/WH67 as temporary contacts by enabling Contact
Sharing permissions on your mobile phone.
Related tasks
Edit Your Bluetooth Information
Related information
Mobile Contacts
Connect to Desk Phone
You can connect the base to your desk phone via Bluetooth.

| How to Connect WH66/WH67 | 14
1. Do the following:
• For Teams version:
Tap or the user account avatar, and tap Bluetooth.
• For UC version:
Tap .
The base automatically enters the pairing mode.
2. On your desk phone, turn on Bluetooth and select Yealink WH66/Yealink WH67.
Note: If your desk phone does not support Bluetooth or you do not want to use the built-in
Bluetooth, you can connect the base via the pre-paired BT50. To manually pair the base with the
BT50, please use Yealink USB connect. For more information on compatible desk phones, refer
to the specific compatible guide.
Related tasks
Manually Pair the Base with the BT50
Two Bluetooth Connections
You can connect up to two Bluetooth devices at the same time.
Disconnect and Remove Your Bluetooth Device
You can disconnect your Bluetooth device from your base and still keep it paired. When you disconnect a
Bluetooth device, it remains paired so that you can reconnect it to your base. You can also remove your
Bluetooth device so that it is no longer paired or connected to the base.
1. Do the following:
• For Teams version:
Tap or the user account avatar, and tap Bluetooth.
• For UC version:
Tap .
2. Tap the connected Bluetooth device, or tap and select Disconnect.
After you disconnect the device, "Disconnected" displays below the corresponding device.
3. Tap , and select Remove.
The screen prompts you whether to remove the device.
4. Confirm the action.
Edit Your Bluetooth Information
You can change the base's Bluetooth device name to identify your base to other devices.

| How to Wear | 15
1. Do the following:
• For Teams version:
Tap or the user account avatar, and tap Bluetooth.
• For UC version:
Tap .
2. Tap My Bluetooth Information.
3. Select / to edit the device name.
Note: When the Bluetooth is turned off or is starting, you cannot edit the Bluetooth device
name.
Erase All Bluetooth Pairings
You can erase all saved Bluetooth device pairings.
1. Do the following:
• For Teams version:
Tap or the user account avatar, and tap Bluetooth.
• For UC version:
Tap .
2. Tap / .
The screen prompts you whether to clear the list of paired devices.
3. Confirm the action.
Turn off Bluetooth
1. Do the following:
• For Teams version:
Tap or the user account avatar, and tap Bluetooth.
• For UC version:
Tap .
2. Turn off Bluetooth.
Note: When Bluetooth is turned off, mobile contacts synchronized as temporary contacts on
WH66/WH67 will be cleared, but mobile contacts saved locally will be saved.
How to Wear
WH62/WH66 Headset
The headset can be worn with the microphone on the left or the right.

| How to Wear | 16
If necessary, you can bring the microphone closer or farther from your mouth.
How to Replace Ear Cushions
WH63/WH67 Headset
Your headset comes configured for your right ear with a pre-installed large eartip. You can also configure
your headset for your left ear, install a different sized eartip and earhook, install the headband, or install the
neckband.
Wearing Styles
There are four wearing styles for WH63/WH67 headset.

| How to Wear | 17
• Eartip wearing style: faster to wear
• Earhook & Eartip wearing style: enhance wearing stability

| How to Wear | 18
• Headband wearing style: comfortable to wear
The headset can be worn with the microphone on the left or the right.
• Neckband wearing style: preserve your hairstyle

| How to Wear | 19
Remove the Pre-installed Eartip from the Headset
When you need to change the wearing styles, you can do the following:
1. Gently pull the eartip from the headset.
Note: To wear the headset on the right ear but with a different size eartip or wear the headset
on the left, select the size you want and reinstall in reverse order as shown.
Earhook & Eartip Assembly
The headset can be assembled for wearing on the left or right ear.
Note: Before installing the earhook & eartip, remove the pre-installed eartip from the headset.
For Right ear:
1. Align the earhook ( port) as shown and insert it onto the headset. Be sure the earhook is flat against
the headset and rotate the earhook up 90°.

| How to Wear | 20
2. Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the
microphone as shown. Press on to attach.
The earhook is flexible, and can be bent to suit your ear for a secure and comfortable fit.
For left ear:
The difference between the right ear and the left ear assembly is that the direction of the earhook is
different.
Related information
Remove the Pre-installed Eartip from the Headset
Headband Assembly
The headset can be rotated for wearing on the left or right ear.
Note: Before installing the headband, remove the pre-installed eartip from the headset.
For Right ear: