Yealink WH62 Mono User manual

Version 1.0
Yealink WH62 Headset
Revision History
Revision
Date
Description
Initials
1.0
3/14/22
First published version.
JN

2 | v1.0
Overview
Guide to help assist with using The Yealink WH62 Headset.
How to Connect WH62 To PC
1: Connect one end of the USB cable to the PC port (2 on diagram) of the base.
2: Connect other end of USB cable to USB port on PC
3: Connect power supply to power supply port (3 on diagram).
4: Connect power supply to power source.

3 | v1.0
How to Connect WH62 To Phone (Optional)
1: Connect one end of the USB cable to the phone port of the base.
2: Connect to USB port on Phone. (Only compatible with USB headset enabled phones).

4 | v1.0
WH62 Buttons and Controls
Name
Description
Base
1
Audio Status LED
Alerts you to the audio status between base and headset.
•Solid green: the audio connection between base and headset is
normal
•Flash orange: the headset is disconnected with base
2
Mute Status LED
Alerts you when your headset is muted.
3
PC Button
Press to enter the softphone dialing screen, answer, or end a
softphone's call. *Call controls such as hang up and answer do not work
with NHC UC Max soft phone
4
Phone Button
Press to enter the phone dialing screen, answer, or end a phone's
call.
5
(Teams Edition)
Teams
Button
•Hold for 2 seconds to activate Cortana integrated in Teams
(this requires Microsoft's support).
•Press to invoke the Teams client in the idle state.
6
(UC Edition) Voice
Assistant Button
Hold for 2 seconds to activate the voice assistant.

5 | v1.0
Headset
1
Mute Button
Toggle the microphone on and off.
2
Volume Up Button
Adjust the volume on your headset.
3
Volume Down Button
4
Status and Busylight
LED
Indicates the charging, Teams, or call status.
5
Call Control Button
Use to power the headset on and off.
•Hold for 3 seconds to power the headset on.
•Hold for 3 seconds to power the headset off.
Incoming and active call management depends upon if you have
one call or multiple calls.
*Call controls such as hang up and answer do not work with NHC UC Max soft
phone
One call:
•Press once to answer an incoming call.
•Double-press to reject an incoming call.
•Press once to end a call.
*Call controls such as hang up and answer do not work with NHC UC Max soft
phone
Multiple calls:
•Hold for 2 seconds to answer an incoming call and put the
active call on hold.
•Hold for 2 seconds to switch between held call and active call.
•Press once to end the current call and answer the incoming
call.
•Double-press to stay on a current call, and to reject a second
incoming call.
*Call controls such as hang up and answer do not work with NHC UC Max soft
phone
Teams-related features:
•Hold for 2 seconds to activate Cortana integrated in Teams
(this requires Microsoft's support).
•Press once to invoke the Teams client in the idle state.

6 | v1.0
WH62 Base Status LEDs
LED
Base State
PC/desk phone button
Off
PC/desk phone device is not connected
Glows white
PC/desk phone device is connected and in the idle status
Glows green
In the call
Fast flashes green
Ringing
Flashes green in double
Hold
Teams button
Off
Teams disconnected
Glows white
Teams connected
Slowly-flashing white
Receive missed calls/voice mails/Teams connecting

7 | v1.0
WH62 Headset Status LEDs
LED
Headset State
Off
Power off / idle (not on the base)
Slowly flashes red
Battery < 5% (low battery)
Flashes red and green alternatively
Firmware update
Slowly flashes orange
Out of range
Situations related to Charging
Flashes red
Battery between 0% and 19%
Flashes green
Battery between 20% and 100%
Glows green
Battery 100% (full)
Situations related to Calls
Fast flashes red
Ringing

8 | v1.0
WH62 Adjust Playback Volume
On the WH62 headset, press the Volume Up/Volume Down button.
WH62 Mute/ Unmute Microphone
Press the Mute button.
Or you can also move the microphone boom-arm up/down to mute/ unmute.

9 | v1.0
Yealink USB Connect
(Recommended)
Yealink USB Connect is a computer software designed to manage Yealink USB devices.
With Yealink USB Connect you can:
•Get an overview of connected Yealink USB devices
•Manage your Yealink USB devices (for example, change basic/advanced settings, BT50 pair
management)
•Update your Yealink USB device to enhance its performance and features • Give feedback on your
Yealink USB device
Download and Install
Before you begin
Connect the base to your PC.
Procedure
1. If it is the first time to connect the base to your PC, the PC prompts you as shown below:
2. Click the prompt box and run the program.
3. Download the Yealink USB Connect on the web page.

10 | v1.0
If the prompt box disappears, you can double-click the CD drive: USB Connect in the devices and
drives list.
Yealink Update Firmware
1. Connect the base to the power supply and PC.
2. Dock the headset in a base.
3. Update the base firmware via Yealink USB Connect.
Click - Check for updates (cloud)
Or - Update manually (manual FW File on PC)
Download the Yealink USB Connect on the web page.
Note:
If it detects that Yealink USB Connect has been installed after connecting, Yealink USB
Connect will automatically run.

11 | v1.0
Important: You need to connect the PC to the micro-USB port of the headset marked
with the text "PC".
Note: Do not undock the headset or power off the base during the upgrade, otherwise
the headset upgrade will fail. You can dock the headset in a base to upgrade again.

12 | v1.0
Selecting WH62 from newVoice Desktop
Click on Tools
Then Select Options
Click On Audio Options
Select Yealink WH62 from drop down menus for Microphone and
In-call Audio
Select a source from the drop down list you wish the notification
and ringing to play.