Yealink T21 User manual

hellospoke.com 888 / 955 / 5155 Yealink T21/T23
Yealink T21/T23
OFFICIAL USER GUIDE

hellospoke.com 888 / 955 / 5155 Yealink T21/T23
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Get to know your phone
MESSAGE
SPEAKER
SOFT KEYS
HOOKSWITCH
HOOKSWITCH TAB
DISPLAY SCREEN
NAVIGATION BUTTONS HEADSET
REDIAL
TRANSFER
SPEAKERPHONE
LINE BUTTONS
VOLUME CONTROL
TELEPHONE KEYPAD
VOICEMAIL
INDICATOR LIGHT

hellospoke.com 888 / 955 / 5155 Yealink T21/T23
Basic call handling
Answering a call
While telephone is ringing, pick up handset to answer the call.
–OR–
While telephone is ringing, press the Answer soft key or the
speakerphone key to answer the call using the speaker.
Placing an outside call
Pick up handset and begin dialing number (dialing a 9 is not required).
–OR–
Begin dialing number (handset cradled) – number will appear on screen. Pick up handset and call will be placed.
Placing an extension (internal) call
Pick up handset and begin dialing extension number.
–OR–
Begin dialing number (handset cradled) – number will appear on screen. Pick up handset and call will be placed.
Placing a call on hold
1. While a call is active, press the Hold soft key.
2. To resume the call, press the Resume soft key.
Muting a call
1. While a call is active, press the Mute button (just below the navigation keys).
2. The mute indicator will appear on your screen.
3. To unmute, press the button a second time and the red illumination will disappear.
Yealink
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45 6
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8
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9
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ABC DEF
JKLGHI MNO
TUVPQRS
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WXYZ
SEND
X
OK
–+
RD
MESSAGE
HEADSET
TRAN
Yealink
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12 3
45 6
7
*
8
0
9
#
ABC DEF
JKLGHI MNO
TUVPQRS
.
WXYZ
SEND
X
OK
–+
RD
MESSAGE
HEADSET
TRAN
Yealink
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12 3
45 6
7
*
8
0
9
#
ABC DEF
JKLGHI MNO
TUVPQRS
.
WXYZ
SEND
X
OK
–+
RD
MESSAGE
HEADSET
TRAN
Yealink
T23G
12 3
45 6
7
*
8
0
9
#
ABC DEF
JKLGHI MNO
TUVPQRS
.
WXYZ
SEND
X
OK
–+
RD
MESSAGE
HEADSET
TRAN
Yealink
T23G
12 3
45 6
7
*
8
0
9
#
ABC DEF
JKLGHI MNO
TUVPQRS
.
WXYZ
SEND
X
OK
–+
RD
MESSAGE
HEADSET
TRAN
ANSWER
HOLD RESUME

hellospoke.com 888 / 955 / 5155 Yealink T21/T23
Basic call handling
Transferring a call
1. While a call is active, press the Tran soft key.
2. When you hear a dial tone, dial the number to which the call will be transferred (external or internal).
NOTE: If an error is made in dialing, press the Cancel soft key, then press the Resume soft key. This will
resume the initial call.
3. For an “announced” transfer, allow the call to ring to the destination phone (do not press the Tran soft key
again). Once the call is answered, verify that the call is ready to be transferred, then press the Tran soft key.
NOTE: If the transfer needs to be canceled (no answer/receiving user not able to receive the transfer), press
the More soft key, then the EndCall soft key. Press the Resume soft key to resume the call.
4. For an “unannounced” transfer, press the Tran soft key after dialing the destination phone. This will send the
call to the destination phone immediately (if there is no answer, the call will ring until it goes to voicemail).
5. To transfer a call directly to a user’s voicemail, press the Tran soft key then dial *2 followed by the extension.
Once the user’s voicemail message is heard, you may hang up to complete the transfer to the recipient’s
voicemail. (The message heard by the caller will be heard in entirety, even if the message begins before you
complete the transfer)
Initiating a 3-party conference call
1. While a call is active, press the Conference soft key.
2. When you hear a dial tone, dial the number (internal or external) to be conferenced into the call.
3. Once the 3rd party has answered your call, press the Conference soft key once again. This will bring the
3rd party into the conference.
4. The conference can be managed using your Yealink phone: While the conference is activated, press the
Manage soft key. From this screen, you can navigate between the participants and mute or disconnect
conference participants.
Merging a call
1. While a call is active, if another call comes to the phone, press the Answer soft key.
NOTE: This will automatically place the initial call on hold.
2. To merge the two calls, press the Conference soft key. This will join the three calls into a conference call.

hellospoke.com 888 / 955 / 5155 Yealink T21/T23
Basic features
Call forwarding
1. Dial *72.
2. Input the number you want your phone to forward to. Call forwarding is now on.
3. To temporarily turn call forwarding off, dial #74. To reactivate call forwarding with the same number,
dial #74 again.
4. *73 will deactivate call forwarding and clear the forwarding number from the system.
DND (do not disturb)
1. While the phone is at rest, press the DND soft key on the home screen.
2. A DND indicator will appear at the top of the screen.
NOTE: Phone will not ring in DND status. All calls will be directed to voicemail.
Call history
1. Press the History soft key.
2. A full list of all calls will be displayed.
3. Use navigation keys (up and down) to move through list.
4. To place a call to the highlighted number, press the Send soft key then pick up the handset.
5. For call information (time, date, and length of call), press the OK button (before dialing) and navigate
through the information.
6. To change the list type to display missed calls, placed calls, or received calls, use the left and right
navigation keys to change the list type.
7. To clear the call history, press the Option soft key, while in a particular list. Navigate down to Delete All
and press the OK soft key.

hellospoke.com 888 / 955 / 5155 Yealink T21/T23
Voicemail
Setting up a new voicemail
1. Press the Message button on the phone (to the right of the navigation keys).
2. When prompted, dial your mailbox (extension) number – followed by #.
3. Follow voice prompts to setup voicemail features.
Editing voicemail settings
1. Press the Message button on the phone.
2. When prompted, dial your mailbox (extension) number – followed by #.
3. At voice prompt, press 5 (change settings).
• Press 1 to record personal greeting
• Press 2 to record name
• Press 3 to change password
Using a temporary greeting (out-of-office greeting)
1. Press the Message button on the phone.
2. When prompted, dial your mailbox (extension) number – followed by #.
3. At voice prompt, choose 5 (change settings).
• Press 4 to record a temporary greeting
• Press 5 to restore permanent greeting
Accessing voicemail system remotely
1. From an outside phone (not a hellospoke phone), call your DID (or dial your main number and access
your extension through your auto-attendant).
2. When you hear your personal voicemail greeting, press *.
3. When prompted for you password, enter it followed by #.
4. At this point, you will have access to your personal voicemail features. This will allow you to retrieve
messages and access all voicemail features.
NOTE: In addition to receiving your voicemail messages on your phone and using the procedures listed above to retrieve them, you will also receive your
voicemail via an email with a recording of the voicemail attached as a .wav le. In order to delete the voicemail from the system, you must use your phone
(or remote access). Deleting the email with the attached voicemail recording will not delete the voicemail from the system.
Yealink
T23G
12 3
45 6
7
*
8
0
9
#
ABC DEF
JKLGHI MNO
TUVPQRS
.
WXYZ
SEND
X
OK
–+
RD
MESSAGE
HEADSET
TRAN