Yeastar Technology MyPBX Enterprise User manual

Enterprise
User Manual
Version 10.17.0.32
Yeastar Technology Co., Ltd.

MyPBX Enterprise User Manual
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Table of Contents
1. Introduction......................................................................................... 5
1.1 Features ......................................................................................... 5
1.2 Hardware Specifications.................................................................... 6
1.2.1 Exterior Appearance ...............................................................................6
2. System Setup ...................................................................................... 7
2.1 Connection Drawing ......................................................................... 7
2.2 Connecting Ethernet Line .................................................................. 7
2.3 Supplying Power .............................................................................. 8
3 Administrator Login ............................................................................... 9
4 Status ................................................................................................ 11
4.1 Line status .................................................................................... 11
4.1.1 Extension Status .................................................................................. 11
4.1.2 Trunk Status ........................................................................................ 12
4.2 System Status ............................................................................... 13
4.2.1 System Info......................................................................................... 13
4.2.2 Network Status .................................................................................... 14
5 System .............................................................................................. 15
5.1 Network Preferences ...................................................................... 15
5.1.1 LAN Settings........................................................................................ 15
5.1.2 WAN Settings....................................................................................... 16
5.1.3 DHCP Server........................................................................................ 18
5.1.4 VLAN Settings ...................................................................................... 18
5.1.5 VPN Settings........................................................................................ 21
5.1.6 DDNS Settings ..................................................................................... 21
5.1.7 Static Route......................................................................................... 22
5.2 Firewall Settings ............................................................................ 23
5.2.1 Firewall Rules....................................................................................... 24
5.2.2 IP blacklist........................................................................................... 26
5.3 System Preference ......................................................................... 27
5.3.1 Password Settings ................................................................................27
5.3.2 Date and Time ..................................................................................... 28
5.3.3 Firmware Update.................................................................................. 28
5.3.4 Hot Standby ........................................................................................ 29
5.3.5 Backup and Restore .............................................................................. 31
5.3.6 Reset and Reboot .................................................................................31
5.3.7 Alert Settings....................................................................................... 32
5.4 Storage Management ..................................................................... 35
5.4.1 Disk Management.................................................................................35
5.4.2 External Storage ..................................................................................36
6 PBX ................................................................................................... 39
6.1 Extensions .................................................................................... 39
6.1.1 FXS/VoIP Extensions.............................................................................39

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FXS Extensions .................................................................................... 39
VoIP Extensions ................................................................................... 44
6.1.2 Phone Provisioning ...............................................................................50
6.2 Trunks .......................................................................................... 59
6.2.1 Physical Trunk ...................................................................................... 59
6.2.2 VoIP Trunk........................................................................................... 70
6.3 Outbound Call Control .................................................................... 76
6.3.1 Outbound Routes.................................................................................. 76
6.3.2 Speed Dial Settings ..............................................................................79
6.4 Inbound Call Control ...................................................................... 80
6.4.1 IVR..................................................................................................... 80
6.4.2 Ring Groups......................................................................................... 82
6.4.3 Queues ............................................................................................... 84
6.4.4 Conferences......................................................................................... 88
6.4.5 Inbound Routes.................................................................................... 89
6.5 Audio Settings ............................................................................... 93
6.5.1 Custom Prompts................................................................................... 93
6.5.2 Music on Hold Prompts.......................................................................... 95
6.5.3 System Prompts Settings ...................................................................... 96
6.6 Basic Settings................................................................................ 96
6.6.1 General Preferences.............................................................................. 96
6.6.2 Business Hours .................................................................................... 99
6.6.3 Feature Codes.................................................................................... 100
6.6.4 Voicemail Settings .............................................................................. 104
6.7 Advanced Settings ....................................................................... 107
6.7.1 SIP Settings....................................................................................... 107
6.7.2 IAX Settings ...................................................................................... 113
6.7.3 Blacklist ............................................................................................ 114
6.7.4 Callback Settings................................................................................ 115
6.7.5 DNIS Settings .................................................................................... 116
6.7.6 DISA................................................................................................. 117
6.7.5 PIN User Settings ............................................................................... 118
6.7.8 Paging Groups.................................................................................... 120
6.7.9 SMS Settings ..................................................................................... 121
7 Reports ............................................................................................ 123
7.1 Call Logs..................................................................................... 123
7.2 System Logs ............................................................................... 123
8 Logout ............................................................................................. 124
9. Use MyPBX ...................................................................................... 125
9.1 Make outbound call ...................................................................... 125
9.1.1 Sample Routing via E1 Trunk ............................................................... 126
9.1.2 Sample Routing via VoIP Trunk............................................................. 127
9.2 Incoming call............................................................................... 129
9.2.1 Sample Routing to an IVR.................................................................... 129

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APPENDIX A FAQ .................................................................................. 131
APPENDIX B MyPBX Security Configuration Guide ..................................... 132
APPENDIX C How to Configure external storage ....................................... 149
APPENDIX D How to Configure NAT setting.............................................. 151
APPENDIX E How to Use Auto Provision................................................... 153
APPENDIX F How Do I Configure Distinctive Ring Tones ............................ 156
APPENDIX G How to Use Email to SMS .................................................... 158
APPENDIX H How to Use DID ................................................................. 160
APPENDIX I How to Use BLF Key to Choose the PSTN line ......................... 164
APPENDIX J How to Enable Auto Recording.............................................. 165
J.1 Login .......................................................................................... 165
J.2 Recording Settings ....................................................................... 165
J.3 Recording Logs............................................................................. 166
J.4 Share setting ............................................................................... 167
J.5 Password Setting.......................................................................... 169
APPENDIX K How To Install Hard Disk ..................................................... 170

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1. Introduction
MyPBX —IP-PBX for Medium Businesses/Home Office
MyPBX Enterprise is a standalone embedded hybrid PBX for medium businesses
and remote branch offices of larger organizations (1-300 users per site). MyPBX
also offers a hybrid solution (a combination of VoIP applications using legacy
telecom equipment) alternative for enterprises who are not yet ready to migrate
to a complete VoIP solution.
Applications
1.1 Features
● Auto-provision
● Follow me
●Optional Hard disk
● Interactive Voice Response (IVR)
● BLF Support
● Intercom / Zone Intercom
● Blacklist
● Music On Hold
●Call transfer
● Hot standby
● Call Detail Records(CDR)
● Paging / Zone Paging
● Call Forward
● PIN Users
● Call Parking
● Queue
● Call Recording
● QOS
● Call Pickup
● Ring Group
● Call Routing
● Route by Caller ID
● Call Transfer
●Spy functions
● Call Waiting
● Skype Integration (Skype Connect)
● Caller ID
● Three-way Calling
●Call Back
●Mobility Extension
●Conference
●External Storage
●Speed Dial
●DDNS
● Define Office Time
●OpenVPN
● Direct Inward System Access(DISA)
● T.38
● DIDs
● Voicemail
● Distinctive Ringtone
● VLAN
● Do Not Disturb(DND)
● WAN
●Dial by Name
●PPPoE
● Firewalls
●Static Route
More info, please click:
http://www.yeastar.com/Products/MyPBX-Enterprise.asp

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1.2 Hardware Specifications
1.2.1 Exterior Appearance
Front Panel
Figure 1-1 MyPBX Enterprise Front Panel
No.
Identifying
①
Green LED: Indicates correct power is being supplied to the unit
②
Green LED: Indicates the MyPBX Enterprise is fully functional.
③
Red LED: Indicates presence of an FXO/GSM port.
Orange LED: Indicates presence of a BRI port.
Green LED: Indicates presence of an FXS port.
LED Blinking- Red blinking: No connection between FXO port and PSTN or
no SIM card inside the GSM/UMTS modules
LED Alternating - Red and Green (slow blink): FXO port is receiving an
incoming call.
LED Alternating - Red and Green (fast blink): FXO port, GSM/UMTS
channel is in use
LED Dual - Green and Red (slow blink): FXS port is ringing
LED Dual - Green and Red (fast blink): FXS port is in use or GSM/UMTS
port is in use
①② ③

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2. System Setup
2.1 Connection Drawing
Figure 2-1
2.2 Connecting Ethernet Line
MyPBX Enterprise provides a 1000M LAN port and a 1000M WAN port with
RJ45 interfaces and LED indicator. Plug Ethernet line into MyPBX‟s Ethernet
port, and then connect the other end of the Ethernet line with a hub, switch,
router, LAN or WAN. Once connected, check the status of the LED indicator.
A yellow LED indicates the port is in the connection process, and a green LED
indicates the port is properly connected.

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2.3 Supplying Power
Please follow the steps below to connect the MyPBX unit to a power outlet:
1. Connect the small end of the power cable to the power input port on the
MyPBX back panel, and plug the other end of the cable into a 100V~240V
AC power outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that
power is being supplied correctly.

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3 Administrator Login
From your web browser, input the IP address of the MyPBX server.
If this is the first time you are configuring MyPBX, please use the default settings
as below (your PC should be in the same local network with MyPBX):
IP Address: http://192.168.5.150
Note: MyPBX supports multiple administrators in hierarchical mode
( Administrator, General Manager, CDR Manager)
·Administrator
have all authority .
Username: admin , Password: password
·General Manager
have basic authority; without the advanced authority to create VoIP trunks,
reset, update, backup and restore MyPBX.
Username: user , Password: password
·CDR Manager
only have the authority to check the call recordings.
Username: cdr , Password: password
In this example, the IP address is 192.168.5.166
Figure 3-1
This is the welcome page of MyPBX Enterprise after successful login.

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Figure 3-2

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4 Status
Click to start to check the status of MyPBX Enterprise, where we can
check the status of extension, trunk, network and system information.
4.1 Line status
In this page, we can check the status of extension and trunks
4.1.1 Extension Status
Figure 4-1
MyPBX Status Description:
Extensions:
1) : Extension is unavailable
2) : Extension is idle
3）: Extension is ringing
4）: Extension is busy
5）: Extension is on hold

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4.1.2 Trunk Status
Figure 4-2
Trunks:
VOIP Trunk:
Status
Unregistered: Trunk registration failed.
Registered: Successful registration, trunk is ready for use.
Request Send: Registering.
Waiting: Waiting for authentication.
Service Provider:
Status
OK: Successful registration, trunk is ready for use.
Unreachable: The trunk is unreachable.
Failed: Trunk registration failed.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn‟t connected to the PSTN line.
More detail message, please refer to the LED indication of front panel.
GSM Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Signal
: No signal.
: Poor.
: Average.
: Good.

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: Excellent.
BRI Trunk:
Status
Ok: The ports connect correctly.
Disconnected: The port hasn‟t connected to the BRI line
E1 Trunk:
Connect
Alarm
Comment
The port doesn‟t have E1 line connected.
E1 line has been connected to the port; PRI is in
corresponding or can‟t communicate.
Succeed.
4.2 System Status
In this page, we can check the status of MyPBX system, including the hardware,
firmware version and the network status of LAN and WAN ports.
4.2.1 System Info
In this page, we can check the hardware/firmware version, or the disk usage of
MyPBX.

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Figure 4-3
4.2.2 Network Status
In this page, the IP address of LAN and WAN port will appear, if OpenVPN and
Vlan are configured well, they will be display here too.
Figure 4-4

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5 System
Click to access.
In this page, we can configure the network settings, firewall settings, storage
management and some other preferences like firmware update and hot
standby.
5.1 Network Preferences
5.1.1 LAN Settings
Figure 5-1
·DHCP
If this option is set, MyPBX will use DHCP to get an available IP address from
your local network. Not recommended or you cannot access MyPBX without
the right IP address
·Enable SSH
This is the advance way to access the device, you can use the putty software
to access the device. In the SSH access, you can do more advance setting
and debug. Disabled by default.
·Port: the default is 8022, you change it to another one

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·Hostname
Set the host name for MyPBX.
·IP Address
Set the IP Address for MyPBX.
Recommend to configure a static IP address for MyPBX
·Subnet Mask
Set the subnet mask for MyPBX.
·Gateway
Set the gateway for MyPBX.
·Primary DNS
Set the primary DNS for MyPBX.
·Secondary DNS
Set the secondary DNS for MyPBX.
·IP Address2
Set the second IP Address for MyPBX.
·Subnet Mask2
Set the second subnet mask for MyPBX.
5.1.2 WAN Settings
Figure 5-2

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It support three connection types: DHCP (obtain an IP automatically), PPPoE,
Static IP Address.
Note:
1. WAN port is disabled by default
2. WAN port cannot be used as a router to route the internet packages from
WAN port to LAN port.
·DHCP
.If your ISP says that you are connecting through DHCP or a dynamic IP address
from your ISP, perform these steps:
Step1: Select DHCP as the WAN Connection Type.
Step2: Click Save button to save the settings.
Step3: Reboot the device.
Step4: Check the WAN‟s Status (Status Network status).
·Static IP Address
If your ISP says that you are connecting through a static or fixed IP address
from your ISP, perform these steps:
Step1: Select Static IP Address as the WAN Connection Type.
Step2: Enter the IP Address.
Step3: Enter the Subnet Mask.
Step4: Enter the Gateway Address.
Step5: Enter the Primary DNS and Secondary DNS.
Step6: Click the Save button to save the settings.
Step7: Reboot the device.
Step8: Check the WAN‟s Status (Status Network status).
·PPPoE
If your DSL provider says that you are connecting through PPPoE or if you
normally enter a user name and password to access the Internet, perform these
steps:
Step1: Select PPPoE as the WAN Connection Type.
Step2: Enter the User Name.
Step3: Enter the Password.
Step4: Click the Save button to save the settings.
Step5: Reboot the device.
Step6: Check the WAN‟s Status (Status Network status)

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5.1.3 DHCP Server
Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables
a server to automatically assign an IP address to a computer from a defined
range of numbers (i.e., a scope) configured for a given network. You can set a
local network NTP server for MyPBX here too
Note1: When using „Phone Provisioning‟ for Grandstream IP phone, Enter the IP
address of the server directly, e.g.:192.168.5.150; for other phones using the
default configuration.
Note2: MyPBX Enterprise can be working as a DHCP server, but cannot be
regarded as an router.
Figure 5-3
5.1.4 VLAN Settings
A VLAN(Virtual LAN) is a logical local area network (or LAN) that extends beyond
a single traditional LAN to a group of LAN segments, given specific
configurations.
Note: MyPBX Enterprise is not the VLAN server, a 3-layer switch is still needed,
please configure the VLAN information there first, then input the details in
MyPBX, so that the packages via MyPBX will be added the VLAN label before
sending to that switch.

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Figure 5-4
1) VLAN Over Lan
·NO.1
Click the NO.1 you can edit the first VLAN over Lan.
·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over Lan.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over Lan.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over Lan
·NO.2
Click the NO.2 you can edit the first VLAN over Lan.

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·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over Lan.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over Lan.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over Lan.
2) VLAN Over Wan
·NO.1
Click the NO.1 you can edit the first VLAN over Wan.
·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over Wan.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over Wan.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over Wan.
·NO.2
Click the NO.2 you can edit the first VLAN over Wan.
·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over Wan.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over Wan.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over Wan.