Yeastar Technology MyPBX-SOHO Service manual

MyPBX SOHO
Administrator Guide
Version 70.19.0.23
Yeastar Information Technology Co. Ltd

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Contents
1. Introduction.....................................................................................................5
1.1 Features......................................................................................................5
1.2 Hardware Specifications..............................................................................6
2. System Setup..................................................................................................8
2.1 Connection Drawing ....................................................................................8
2.2 Connecting Ethernet Line............................................................................8
2.3 Supplying Power..........................................................................................8
3 Administrator Login.........................................................................................9
4 Status..............................................................................................................12
4.1 Line Status ................................................................................................12
4.1.1 Extension Status..............................................................................................13
4.1.2 Trunk Status....................................................................................................13
4.2 System Status...........................................................................................14
4.2.1 System Info .....................................................................................................14
4.2.2 Network Status................................................................................................15
5 System............................................................................................................15
5.1 Network Preferences.................................................................................16
5.1.1 LAN Settings ...................................................................................................16
5.1.2 DHCP Server...................................................................................................17
5.1.3 VLAN Settings.................................................................................................17
5.1.4 VPN Settings...................................................................................................19
5.1.5 DDNS Settings ................................................................................................20
5.1.6 Static Route.....................................................................................................20
5.2 Security Settings........................................................................................21
5.2.1 Security Center................................................................................................22
5.2.2 Firewall Rules..................................................................................................23
5.2.3 IP Blacklist.......................................................................................................25
5.2.4 AMI Settings....................................................................................................26
5.2.5 Database Grant...............................................................................................27
5.2.6 Alert Settings...................................................................................................28
5.3 LDAP Server..............................................................................................30
5.3.1 LDAP Server ...................................................................................................30
5.4 Storage Management................................................................................32
5.4.1 External Storage..............................................................................................32
5.5 System Preferences..................................................................................35
5.5.1 Password Settings...........................................................................................35
5.5.2 Date and Time.................................................................................................37
5.5.3 Firmware Update.............................................................................................37
5.5.4 Backup and Restore........................................................................................38
5.5.5 Reset and Reboot............................................................................................39

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6 PBX.................................................................................................................40
6.1 Extensions.................................................................................................40
6.1.1 FXS/VoIP Extensions.......................................................................................40
6.1.2 Phone Provisioning..........................................................................................51
6.2 Trunks .......................................................................................................60
6.2.1 Physical Trunk.................................................................................................60
6.2.2 VoIP Trunk.......................................................................................................67
6.3 Outbound Call Control...............................................................................76
6.3.1 Outbound Routes ............................................................................................76
6.3.2 Speed Dial Settings.........................................................................................79
6.4 Inbound Call Control..................................................................................80
6.4.1 IVR..................................................................................................................80
6.4.2 Ring Groups....................................................................................................83
6.4.3 Queues............................................................................................................84
6.4.4 Conferences....................................................................................................89
6.4.5 Inbound Routes...............................................................................................90
6.5Audio Settings............................................................................................95
6.5.1 Custom Prompts..............................................................................................96
6.5.2 Music on Hold Prompts....................................................................................97
6.5.3 System Prompts Settings.................................................................................98
6.6 Basic Settings............................................................................................98
6.6.1 General Preferences........................................................................................98
6.6.2 Business Hours .............................................................................................101
6.6.3 Feature Codes...............................................................................................102
6.6.4 Voicemail Settings .........................................................................................106
6.7Advanced Settings...................................................................................109
6.7.1 SIP Settings...................................................................................................109
6.7.2 IAX Settings................................................................................................... 116
6.7.3 Blacklist......................................................................................................... 117
6.7.4 Callback Settings........................................................................................... 118
6.7.5 DNIS Settings................................................................................................120
6.7.6 DISA..............................................................................................................120
6.7.5 PIN User Settings..........................................................................................121
6.7.8 PIN Settings ..................................................................................................123
6.7.9 Paging Groups...............................................................................................124
6.7.10 Certificates ..................................................................................................125
7 Reports.........................................................................................................125
7.1 Call Logs .................................................................................................126
7.2 System Logs............................................................................................126
8 Logout ..........................................................................................................127
9. Use MyPBX..................................................................................................128
9.1 Make outbound calls................................................................................128
Sample Routing via VoIP Trunk ..............................................................................129
9.2 Incoming call ...........................................................................................131

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Sample Routing to an IVR......................................................................................131
APPENDIX A FAQ............................................................................................133
APPENDIX B How to Configure External Storage ........................................ 133
APPENDIX C How to Configure NAT Setting................................................. 136
APPENDIX D How to Use Auto Provision......................................................137
APPENDIX E How Do I Configure Distinctive Ring Tones............................ 141
APPENDIX F How to Use DID.........................................................................143
APPENDIX G How to Use BLF Key to Choose the PSTN Line..................... 146
APPENDIX H MyPBX Security Configuration Guide..................................... 148
APPENDIX I How to Use TLS in MyPBX ........................................................175
I.1 How to register IP phones to MyPBX via TLS...........................................175
I.2 How to register SIP trunk to VoIP provider via TLS...................................198
APPENDIX J How to use LDAP......................................................................201

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1. Introduction
MyPBX SOHO—IP-PBX for Small Business/Home Office
MyPBX SOHO is a standalone embedded hybrid PBX for small businesses and remote
branch offices of larger organizations. MyPBX also offers a hybrid solution (a combination
of VoIP applications using legacy telecom equipment) alternative for enterprises who are
not yet ready to migrate to a complete VoIP solution.
*Note: This guide applies to MyPBX SOHO V4/V5/V6, the hardware pictures in this
document are for MyPBX SOHO V5.
1.1 Features
● Alert ● Follow me
● Auto-provision ● HTTPS
● Blacklist ● Integrated built-in packet capture tools
● BLF Support ● Interactive Voice Response (IVR)
● Blind Transfer ● Intercom/Zone Intercom
● Call Back ● L2TP
● Call Detail Records(CDR)
● LDAP
● Call Forward
● Mobility Extension
● Call Parking
● Multiple administrators
● Call Pickup ● Music On Hold
● Call Recording ● Music On Transfer
● Call Routing ● Open VPN
● Call transfer ● Paging/Zone Paging
● Call Transfer ● PIN Users
● Call Waiting ● QoS
● Caller ID ● Queue
● Conference
● Ring Group
● Database Grant
● Route by Caller ID
● DDNS ● Security Center
● Define Office Time ● Skype Integration (Skype Connect)
● Dial by Name ● Speed Dial
● DIDs ● Spy functions
● Direct Inward System Access (DISA) ● Static Route
● Distinctive Ringtone ● T. 38
● Do Not Disturb(DND) ● Three-way Calling
● External Storage ● VLAN
● Firewalls ● Voicemail
For more info, please click:
http://www.yeastar.com/products/MyPBX-SOHO.asp

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1.2 Hardware Specifications
1) Front Panel
Figure 1-1 MyPBX SOHO V5 Front Panel Picture
No.
Identification
①
Green LED indicates the power connection is normal.
②
Green LED indicates the server system is in working order
③
Green LED indicates the system is ready.
④
Green LED indicates the Internet interface is in use
⑤Red LED stands for FXO port
Orange LED indicates presence of a BRI port.
Green LED stands for FXS port
Red LED blinks: FXO port isn’t connected to PSTN line.
Alternately blinks Red and Green: FXO port has an incoming call.
Alternately blinks Red and Green fast: FXO port is in a call.
Alternately blinks Green and Red: FXS port is ringing.
Alternately blinks Green and Red fast: FXS port is in a call.
2) Rear Panel
① ② ③ ④⑤
Figure 1-2 MyPBX SOHO V5 Rear Panel

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2. System Setup
2.1 Connection Drawing
Figure 2-1
2.2 Connecting Ethernet Line
MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug
Ethernet line into MyPBX’s Ethernet port, and then connect the other end of the Ethernet
line with a hub, switch, router, LAN or WAN. Once connected, check the status of the LED
indicator. A yellow LED indicates the port is in the connection process, and a green LED
indicates the port is properly connected.
2.3 Supplying Power
MyPBX utilizes the high-performance switch power supply, which supplies the required
power for the unit.
AC Input: 100~240V
DC Output: 12V, 1A
Please follow the steps below to connect the MyPBX unit to a power outlet:

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1. Connect the small end of the power cable to the power input port on the MyPBX back
panel, and plug the other end of the cable into a 100VAC power outlet.
2. Check the Power LED on the front panel. A solid green LED indicates that power is
being supplied correctly.
3. Administrator Login
From your web browser, input the IP address of the MyPBX server.
If this is the first time you are configuring MyPBX, please use the default settings as below
(your PC should be in the same local network with MyPBX):
IP Address: http://192.168.5.150

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Username: admin
Password: password
In this example, the IP address is 192.168.5.143
Figure 3-1
This is the welcome page of MyPBX SOHO after successful login.
Figure 3-2
You can also login via HTTPS protocol
Like https://192.168.5.147, you will see a prompt that is a certificate problem. Click
“Continue to …”, then you can login after entering user and password .HTTPS is HTTP
over SSL, and it is safer than HTTP.

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Figure 3-3
Note:
MyPBX firmware upgrade follow-up
· Reboot the device twice to make the new firmware take effect
· Clean the cache and cookies of the browser before login.
· There is a compatibility issue with IE11. Configure IE11 browser "Compatibility View
Settings", add MyPBX IP address, and check "Display Intranet sites in Compatibility View"
and "Use Microsoft compatibility lists".
See the following picture. MyPBX IP is 192.168.5.147 in this example.
Figure 3-4

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Figure 3-5
4. Status
Click to start to check the status of MyPBX SOHO. We can check the status of
extensions, trunks, and network and system information.
4.1 Line Status
In this page, we can check the status of extensions and trunks

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4.1.1 Extension Status
Figure 4-1
MyPBX Status Description:
Extensions:
1) : Extension is unavailable
2) : Extension is idle
3) : Extension is ringing
4) : Extension is busy
5) : Extension is on hold
4.1.2 Trunk Status
Figure 4-2
Trunks:
VoIP Trunk:
Status
Unregistered: Trunk registration failed.

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Registered: Successful registration, trunk is ready for use.
Request Send: Registering.
Waiting: Waiting for authentication.
Service Provider:
Status
OK: Successful registration, trunk is ready for use.
Unreachable: The trunk is unreachable.
Failed: Trunk registration failed.
FXO Trunk:
Status
Idle: The port is idle.
Busy: The port is in use.
Disconnected: The port hasn’t connected to the PSTN line.
More detail message, please refer to the LED indication of front panel.
BRI Trunk:
Status
Ok: The ports connect correctly.
Disconnected: The port hasn’t connected to the BRI line
4.2 System Status
In this page, we can check the status of MyPBX system, including the hardware, firmware
version and the network status.
4.2.1 System Info
In this page, we can check the hardware/firmware version, or the disk usage of MyPBX.

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Figure 4-3
4.2.2 Network Status
In this page, the IP address of LAN port will appear. If OpenVPN and VLAN are configured
well, they will be displayed here, too.
Figure 4-4
5. System
Click to access.
In this page, we can configure the network settings, firewall settings, storage management
and some other settings like firmware update.

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5.1 Network Preferences
5.1.1 LAN Settings
Figure 5-1
·DHCP
If this option is set, MyPBX will use DHCP to get an available IP address from your local
network. Not recommended as without the right IP address you cannot access MyPBX.
·Enable SSH
This is the advanced way to access the device; you can use the software “putty” to access
the device. In the SSH access, you can do more advanced setting and debug, it’s disabled
by default.
·Port: the default is 8022; you can change it.
·Hostname
Set the host name for MyPBX.
·IP Address
Set the IP Address for MyPBX.
A static IP address for MyPBX is recommended.
·Subnet Mask
Set the subnet mask for MyPBX.
·Gateway
Set the gateway for MyPBX.
·Primary DNS

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Set the primary DNS for MyPBX.
·Secondary DNS
Set the secondary DNS for MyPBX.
·IP Address2
Set the second IP Address for MyPBX.
·Subnet Mask2
Set the second subnet mask for MyPBX.
5.1.2 DHCP Server
Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server
to automatically assign an IP address to a computer from a defined range of numbers (i.e.,
a scope) configured for a given network. You can set a local network NTP server for
MyPBX here, too.
Note: MyPBX SOHO can be working as a DHCP server, but cannot be regarded as a
router.
Figure 5-2
5.1.3 VLAN Settings
A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends beyond a single
traditional LAN to a group of LAN segments, given specific configurations.
Note:
MyPBX SOHO is not the VLAN server, a 3-layer switch is still needed, please configure
the VLAN information there first, then input the details in MyPBX, so that the packages via
MyPBX will be added the VLAN label before sending to that switch.

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Figure 5-3
VLAN Over LAN
·NO.1
Click the NO.1 you can edit the first VLAN over LAN.
·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over LAN.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over LAN.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over LAN
·NO.2
Click the NO.2 you can edit the first VLAN over LAN.
·VLAN Number
.The VLAN Number is a unique value you assign to each VLAN on a single device.
·VLAN IP Address
Set the IP Address for MyPBX VLAN over LAN.
·VLAN Subnet Mask
Set the Subnet Mask for MyPBX VLAN over LAN.
·Default Gateway
Set the Default Gateway for MyPBX VLAN over LAN.

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5.1.4 VPN Settings
A virtual private network (VPN) is a method of computer networking—typically using the
public Internet—that allows users to privately share information between remote locations,
or between a remote location and a business home network. A VPN can provide secure
information transport by authenticating users, and encrypting data to prevent
unauthorized persons from reading the information transmitted. The VPN can be used to
send any kind of network traffic securely. MyPBX supports OpenVPN, IPSec and L2TP.
Figure 5-4
·Enable OpenVPN
·Import VPN Profile
Import configuration file of OpenVPN. Don't configure "user" and "group" in the "config"
file.
·Enable IPSec
·Import VPN Profile
Import configuration file of IPSec. There can be only one “lan” in the “conf” file.
·Enable L2TP
·Import VPN Profile
Import configuration file of L2TP. There can be only one “conn” in the “conf” file.
Note: for more details about the above VPN settings, please contact our technical support.

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5.1.5 DDNS Settings
DDNS(Dynamic DNS) is a method/protocol/network service that provides the capability
for a networked device, such as a router or computer system using the Internet Protocol
Suite, to notify a Domain Name System (DNS) name server to change, in real time, the
active DNS configuration of its configured hostnames, addresses or other information.
Figure 5-5
·Enable DDNS
·DDNS Server
Select the DDNS server you sign up for service.
·User Name
User name the DDNS server provides you.
·Password
User account’s password.
·Host Name
Note: DDNS allows you to access your network using domain names instead of IP
address. The service manages changing IP address and updates your domain information
dynamically. You must sign up for service through dyndns.org, freedns.afraid.org,
www.no-ip.com, www.zoneedit.com
5.1.6 Static Route
MyPBX will have more than one Internet connection in some situations but it has only one
default gateway. You will need to set some Static Route for MyPBX to force it goes out
through different gateway when accessing different Internet.
The default gateway priority of MyPBX from high to low is OpenVPNWAN portLAN
port.