Yeastar Technology MyPBX Standard Service manual

Sales Tel: [phone]
E-mail: [e-mail]
Support Tel:[phone]
E-mail: [e-mail]
Web: http://www.yeastar.com
Version: 20.19.0.47
Revised: March 14, 2017

Copyright
Copyright 2006-2015 Yeastar Information Technology Co., Ltd. All rights reserved.
No parts of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, photocopying, recording, or otherwise, for any
purpose, without the express written permission of Yeastar Information Technology
Co., Ltd. Under the law, reproducing includes translating into another language or
format.
Declaration of Conformity
Hereby, Yeastar Information Technology Co., Ltd.declares
that MyPBX Standard is in conformitywith the essential
requirements and other relevant provisions of the CE, FCC.
Warranty
The information in this document is subject to change without notice.
Yeastar Information Technology Co., Ltd.makes no warranty of any kind with regard to
this guide, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. Yeastar Information Technology Co., Ltd.shall not be
liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this guide.
WEEE Warning
In accordance with the requirements of council directive 2002/96/EC on
Waste of Electrical and Electronic Equipment (WEEE),ensure that at
end-of-life you separate this product from otherwaste and scrap and
deliver to the WEEE collection system inyour country for recycling.

MyPBX Standard Administrator Guide
i
Contents
About This Guide .....................................................................................................1
Overview ...................................................................................................................2
Features................................................................................................................................2
MyPBX Standard Front Panel...............................................................................................3
MyPBX Standard Rear Panel ...............................................................................................4
Installation.................................................................................................................5
MyPBX Standard Packing List..............................................................................................5
Specifications and Operating Environment...........................................................................5
Placement Instructions .........................................................................................................6
Connecting MyPBX Standard...............................................................................................6
Connection of Ethernet Ports............................................................................................6
Connection of FXO/FXS/BRI/GSM/UMTS/CDMA Ports...................................................6
Power Connection.............................................................................................................7
Connection Diagram.........................................................................................................7
Getting Started..........................................................................................................8
Accessing Web GUI..............................................................................................................8
Web Configuration Panel......................................................................................................9
User Management ................................................................................................................9
Making and Receiving Calls .................................................................................................9
Extensions ..............................................................................................................11
FXS Extensions .................................................................................................................. 11
VoIP Extensions..................................................................................................................14
Provisioning............................................................................................................19
Provisioning Methods .........................................................................................................19
Phone Provisioning.............................................................................................................19
General Settings for Yealink............................................................................................19
General Settings for Aastra.............................................................................................21
Phone Book.....................................................................................................................21
TA Provisioning...................................................................................................................23
Trunks......................................................................................................................24
PSTN Trunks.......................................................................................................................24
BRI Trunks..........................................................................................................................27
VoIP Trunks.........................................................................................................................30
VoIP Trunk.......................................................................................................................30
Service Provider..............................................................................................................33

MyPBX Standard Administrator Guide
ii
GSM/UMTS/CDMATrunks.................................................................................................34
Call Routes..............................................................................................................36
Outbound Routes................................................................................................................36
Inbound Routes...................................................................................................................39
PIN Settings........................................................................................................................42
Blacklist...............................................................................................................................42
IVR ...........................................................................................................................43
Ring Group..............................................................................................................45
Queue ......................................................................................................................47
Intercom & Paging..................................................................................................51
Intercom..............................................................................................................................51
Paging Group......................................................................................................................51
Conference..............................................................................................................53
Configure a Conference Room...........................................................................................53
Join a Conference Room....................................................................................................53
Manage the Conference.....................................................................................................54
Audio Settings........................................................................................................55
System Prompt ...................................................................................................................55
Custom Prompt...................................................................................................................57
Music on Hold.....................................................................................................................58
Voicemail.................................................................................................................60
Voicemail Settings ..............................................................................................................60
Voicemail to Email ..............................................................................................................61
How to Check Voicemail?...................................................................................................62
How to Change Voicemail Greetings?................................................................................63
Call Features...........................................................................................................65
Feature Code......................................................................................................................65
Call Transfer........................................................................................................................67
Blind Transfer..................................................................................................................67
Attended Transfer ...........................................................................................................67
Call Pickup..........................................................................................................................67
Group Call Pickup...........................................................................................................68
Direct Call Pick................................................................................................................68
Spy......................................................................................................................................68
Call Parking.........................................................................................................................69
Speed Dialing......................................................................................................................70
PIN User .............................................................................................................................70
Callback..............................................................................................................................72
DISA....................................................................................................................................74

MyPBX Standard Administrator Guide
iii
DNIS ...................................................................................................................................76
PBX Basic Settings ................................................................................................77
General Preferences...........................................................................................................77
Business Hours...................................................................................................................78
Day/Night Control............................................................................................................79
Time Groups....................................................................................................................79
Holidays ..........................................................................................................................80
SIP & IAX Settings..................................................................................................82
SIP Settings........................................................................................................................82
IAX Settings........................................................................................................................86
Network Settings....................................................................................................87
LAN Settings.......................................................................................................................87
WAN Settings......................................................................................................................88
DHCP Server......................................................................................................................89
VLAN Settings.....................................................................................................................89
VPN Settings.......................................................................................................................90
DDNS Settings....................................................................................................................91
Static Route.........................................................................................................................92
MyPBX Security......................................................................................................93
Security Center...................................................................................................................93
Firewall Rules .....................................................................................................................94
IP Blacklist ..........................................................................................................................96
AMI Settings........................................................................................................................97
Database Grant...................................................................................................................98
Alert Settings.......................................................................................................................99
Certificates........................................................................................................................100
System Settings ...................................................................................................101
LDAP Server.....................................................................................................................101
External Storage ...............................................................................................................102
Password Settings............................................................................................................103
Date and Time...................................................................................................................104
Firmware Upgrade............................................................................................................104
Upgrade through HTTP.................................................................................................105
Upgrade through TFTP.................................................................................................105
Backup and Restore.........................................................................................................106
Reset and Reboot.............................................................................................................107
Hot Standby ......................................................................................................................108
Status..................................................................................................................... 111
Extension Status................................................................................................................111
Trunk Status.......................................................................................................................111

MyPBX Standard Administrator Guide
iv
Network Status.................................................................................................................. 113
System Info....................................................................................................................... 114
Reports..................................................................................................................115
Call Logs........................................................................................................................... 115
System Logs..................................................................................................................... 115
Packet Capture Tool.......................................................................................................... 116
DAHDI Monitor Tool.......................................................................................................... 117

MyPBX Standard Administrator Guide
1
About This Guide
Thanks for choosing Yeastar MyPBX Standard. MyPBX Standard offers unrivalled
features for SMBs (up to 100 users) at a competitive price with unmatched stability
and simplicity. It supports various combinations of telephony port interfaces, thus
facilitating easy migration to VoIP.
Audience
This guide is intended for administrators who need to prepare for, install, configure
and operate MyPBX Telephone System. In this guide, we describe every detail on the
functionality and configuration of MyPBX. We begin by assuming that you are
interested in MyPBX and familiar with networking and other IT disciplines.
Note: this guide applies to MyPBX Standard V6/V7, the hardware pictures in this
document are for MyPBX Standard V7.
Safety when working with electricity
Do not open the device when the device is powered on.
Do not work on the device, connect or disconnect cables whenlighting
strikes.

MyPBX Standard Administrator Guide
2
Overview
This chapter provides the following sections:
Feature
MyPBX Standard Front Panel
MyPBX Standard Rear Panel
Features
● Alert
● HTTPS
● Auto-provision
● Integrated built-in packet capture tools
● Blacklist
● Interactive Voice Response (IVR)
● BLF Support
● Intercom/Zone Intercom
● Blind Transfer
● L2TP
● Call Back
● LDAP
● Call Detail Records(CDR)
● Mobility Extension
● Call Forward
● Multiple administrators
● Call Parking
● Music On Hold
● Call Pickup
● Music On Transfer
● Call Recording
● OpenVPN
● Call Routing
● Paging/Zone Paging
● Call transfer
● PIN Users
● Call Transfer
● PPPoE
● Call Waiting
● QoS
● Caller ID
● Queue
● Conference
● Ring Group
● Database Grant
● Route by Caller ID
● DDNS
● Security Center
● Define Office Time
● Skype Integration (Skype Connect)
● Dial by Name
● Speed Dial
● DIDs
● Spy functions
● Direct Inward System Access(DISA)
● Static Route
●Distinctive Ringtone
● T.38
● Do Not Disturb(DND)
● Three-way Calling
● External Storage
● VLAN
● Firewalls
● Voicemail
● Follow me
● WAN
Learn more about MyPBX Standard here:
http://www.yeastar.com/Products/MyPBX-Standard

MyPBX Standard Administrator Guide
3
MyPBX Standard Front Panel
Figure 1-1 MyPBX Standard Front Panel
Table 1-1 MyPBX Standard Front Panel - LED Description
LED
LED Status
Description
POWER
On
The power is switched on.
Off
The power is switched off.
RUN
Blinking
The system is running properly.
Not Blinking/Off
The system goes wrong.
LAN
Blinking
Stable LAN port connection.
Off
No LAN port connection.
WAN
Blinking
Stable WAN port connection.
Off
No WAN port connection.
Ports Status
Red LED stands for FXO/GSM port.
Orange LED indicates presence of BRI ports.
Green LED stands for FXS port.
Red LED blinks: FXO port isn’t connected to PSTN line.
Alternately blinks Red and Green: FXO port has an incoming call.
Alternately blinks Red and Green fast: FXO port is in a call.
Alternately blinks Green and Red: FXS port is ringing.
Alternately blinks Green and Red fast: FXS port is in a call.
POWER
RUN
WAN
LAN
Ports Status

MyPBX Standard Administrator Guide
4
MyPBX Standard Rear Panel
Figure 1-2 MyPBX Standard Rear Panel
Table 1-2 MyPBX Standard Rear Panels–Port Description
Port
Description
RJ21 Ports
FXO port(red light): For the connection of PSTN lines or FXS
ports of traditional PBX. MyPBX.
FXS port (green light): For the connection of analog phones.
BRI port(orange light): For the connection of ISDN BRI lines.
Note:the sequence number of the ports corresponds to that of the
Indicator lights in the front panel. (I.e. the LED lights in the front
indicate the connection status of the corresponding ports at the
front panel.)
WAN
10/100 Base-TX, connect one end of an RJ-45 Ethernet cable into
the WAN port, for the connection to internet.
LAN
10/100 Base-TX, connect one end of an RJ-45 Ethernet cable into
the LAN port, for the connection to Local Area Network
USB
Reserved port.
Reset Button
Press the reset button to restore the factory defaults.
Note: please make sure that you want to reset, because once
reset the previous configurations would be erased automatically.
Power Inlet
For connection of power supply.
RJ11 Ports
WAN (RJ45)
LAN (RJ45)
USB
RESET
T
Power Inlet

MyPBX Standard Administrator Guide
5
Installation
Before getting started with MyPBX Standard, you need to know how to install the
device properly. This chapter gives detailed installation instructions.
MyPBX Standard Packing List
Specifications and Operating Environment
Placement Instructions
Connecting MyPBX Standard
MyPBX Standard Packing List
Upon receiving Yeastar MyPBX Standard gift box, please open the package and
check if all the items are supplied as MyPBX Standard Packing List. If there is any
problem, please contact your provider.
Table 2-1 MyPBX Standard Packing List
Item
Unit
QTY
Description
MyPBX Standard
PC
1
MyPBX Standard device unit
Power adapter
PC
1
For the input of 12V/5ADC power
Telephone line
PC
1
Network cable
PC
1
Rubber feet
PC
4
Warranty card
PC
1
With Serial Number printed for Repair &
Return.
Feature code card
PC
1
Specifications and Operating Environment
Table 2-2 Specifications and Operating Environment
MyPBX Standard
Description
Size (L×W×H)
290 mm ×180 mm ×33 mm
Power Supply
DC 12V,1A
Operating Temperature
0°C to 40°C, 32°F to 104°F
Storage Temperature
-20°C to 65°C, 4°F to 149°F
Humidity
10% to 90% (non-condensing)

MyPBX Standard Administrator Guide
6
Placement Instructions
To avoid unexpected accident, personal injury or device damage, please read the
following instructions before installing MyPBX.
Connecting MyPBX Standard
Connection of Ethernet Ports
MyPBX Standard provides two10/100M adaptive RJ45 Ethernet ports, LAN and WAN.
Connect one end of a network cable to the LAN/WAN port of the MyPBX Standard,
and the other end to any port of company’s switch/router.
Connection of FXO/FXS/BRI/GSM/UMTS/CDMA Ports
MyPBX Standard supports various outside lines, FXO, FXS,BRI and
GSM/UMTS/CDMA.
Connection of FXO ports
The FXO port could be connected to the PSTN line or the FXS port of a traditional
PBX with aphone line.
Connection of FXS ports
Connect one end of a RJ11 phone cable to the port, connect the other end to the
analog phone.
Connection of BRI ports
Ambient Temperature: to avoid overheating, please do not run MyPBX
Standard in the place where the ambient temperature is above 104°F
(40°C ).
Ventilation: please make sure that the device has good ventilation
around.
Anti-jamming: there may be some sources of interference that might
affect the normal running of the Gateway. It’s highly recommended that
the device
i. Should be placed away from high-power radio, radar
transmitters and high frequency, and high-current devices.
ii. Is using independent power junction box and effective anti-grid
interference measures have been taken.
Mechanical load: Please make sure that the device is placed steadily
to avoid any accident that might cause damage. If placed on the
desktop, please ensure it is horizontally placed.

MyPBX Standard Administrator Guide
7
The BRI port could be connected to the BRI line and the BRI port of a traditional
PBX with a BRI RJ45-RJ11 cable.
Connection of GSM/UMTS/CDMA
Step 1: Open the Upper case of MyPBX.
Step 2: Insert the SIM card.
Step 3: Connect the antenna.
Power Connection
Connect the power adapter to the MyPBX Standard’s powerport, and then plug the
power socket into an electrical outlet. The device will start booting. In the meantime,
users would see that the “POWER”and “RUN”indicator lights turn on.
Note:please switch off the power before plugging or unplugging the cables.
Connection Diagram

MyPBX Standard Administrator Guide
8
Getting Started
In this chapter, we guide you through the basic steps to start with a new MyPBX
Standard:
Accessing Web GUI
Web Configuration Panel
User Management
Making and Receiving Calls
Accessing Web GUI
MyPBX Standard provides web-based configuration interface for administrator and
account user. The user can manage the device by logging in the Web interface.Check
the factory defaultsbelow:
IP address: http://192.168.5.150
User Name: admin
Default Password: password
1. Start the browser on PC. In the address bar, enter the IP address, click
“Enter”button and then you can see the Web Configuration Panel login page.
2. Enter the Admin User Name and Password to log in.
Figure 3-1 MyPBX Standard Web Configuration Panel Login Page
Note:
It is highly recommended that you change the default password on first login.

MyPBX Standard Administrator Guide
9
Web Configuration Panel
There are 5 main sections on the Web Configuration Panel for users to check the
MyPBX Standard’s status and configure it.
Status: check System Status, Extension Status, Trunk Status, Network Status.
System: configure Network Settings, Security related Settings, System Date and
Time, Password, Backup and Restore, Storage Management, Recording Settings
etc.
PBX: configure extensions, PSTN trunks, Call Routing, Call Features, Audio
Settings, Voicemail Settings, SIP Settings etc.
Reports: check system logs and call logs.
Logout: log out MyPBX Standard.
Note:
After saving the changes, remember to click the “Apply changes” button on the upper
right of the Web GUI to makethe changes take effect.
User Management
MyPBX Standardsupports 4 user types with different privileges.
User Privileges
Administrator has the highest privilege. The administrator can access all pages
on MyPBX Standard Web and make all the configurations on the system.
Username: admin
Default Password: password
User Administrator has basic privileges; do not have the permission to create
VoIP trunks, reset, update, backup and restore MyPBX.
CDR Administrator only has the permission to manage call logs.
Extension User has the privilege to check voicemails, and one-touch recordings.
Username: Extension number (i.e.601)
Default Password: Extension number (i.e. 601)
The password is the same as “Voicemail Access PIN” and can be changed on
extension edit page.
Making and Receiving Calls
The MyPBX default settings are sufficient to make phone calls. It is not necessary to
makeany changes unless the user wants to create new extensions or trunks.
Internal calls between extensions

MyPBX Standard Administrator Guide
10
Insert FXS module on MyPBX and connect analog phones to FXS ports. Connect
analog phones to FXS ports on MyPBX Standard, users could make calls between
extensions just by dialing the other’s extension number.
If IP terminals have registered to MyPBX Standard successfully, users could also
make internal calls using SIP extensions.
Outbound calls
Firstly, please connect PSTN/BRI lines to FXS/BRI ports on MyPBX Standard. To
extend GSM/UMTS/CDMA trunk, you need to insert the relevant modules to
MyPBX and insert SIM card to the module.
Then the default extensions are able to make outbound calls via the trunks by
simply dialing “9+phone number”.
Note:the dial pattern of the default outbound route is “9.”and strip 1 digit. If you
have changed it, please dial according to the outbound route settings.
Inbound calls
When the user calls the trunk number of the PSTN, BRI or GSM trunk, MyPBX
Standard would route the call to IVR (the “welcome”prompt) by default. Then the
user can operate following the prompt.

MyPBX Standard Administrator Guide
11
Extensions
This chapter explains how to create and configure extensions on MyPBX Standard. It
supports VoIP extensions and FXS extensions, go to PBX→Extensions→ FXS/VoIP
Extensions page to configure the extensions.
FXS Extensions
VoIP Extensions
FXS Extensions
MyPBX Standard supports up to 4 FXS extensions.To extend FXS extensions, S2
module or SO module should be installed on MyPBX.
After inserting the module, users could see FXS extensions on MyPBX web GUI.
Click to edit each FXS extension.
To change a FXS extension’s number, you have to click to delete the extension
first, then click to edit the extension’s number.
FXS Extension Configuration
The extension settings are divided into General Settings and Other Settings.
1) General Settings
Table 4-1 FXS Extension Configuration- General Settings
Items
Description
Extension
The numbered extension, which will be associated with this
particular User/Phone.
Port
Corresponding port for the FXS port, depends on which slot the
module was inserted.
Name
A character-based name for this user, e.g. “Bob Jones”.
Caller ID
The Caller ID will be used when this user calls another internal
extension.
Voicemail
Enable Voicemail
Enable voicemail for the user.
Voicemail Access PIN
The voicemail password (digits only) for the user to access
the voicemail box.
Mail Settings
EnableSendVoicemail
Once enabled, the voicemailwillbe sent to a configured

MyPBX Standard Administrator Guide
12
email address.
Enable Send Voicemail
Wether to send voicemail to email or not.
Email Address
If “Voicemail to Email”is enabled, fill in the email address
where to send the voicemail.
Note: please ensure that the section “SMTP Settings for
Voicemail”(in the “Voicemail Settings”) have been properly
configured before using this feature.
Flash
Sets the amount of time, in milliseconds, that must pass since
the last hook-flash event received by MyPBX Standard before it
will recognize a second event. If a second event occurs in less
time than defined byHook Flash Detection, then MyPBX
Standard will ignore the event. The default value of Flash is
1000 ms.
Pickup Group
If this extension belongs to a pickup group, any calls that ring
this extension can be picked up by other extensions in the same
pickup group by dialing the Call Pickup feature code (the default
is *4).
Note:*4 is the default setting, it can be changed underFeature
Codes→ General → Call Pickup.
Max Call Duration
Setup the max cull duration for every call of this extension, but
it’s only valid for outbound calls. Enter “0” or leave this blank
empty, the value would be equal to the max call duration
configured in the Option Settings page.
Note:this setting will not be valid for internal calls.
2) Advanced Settings
Table 4-2 FXS Extension Configuration- Advanced Settings
Items
Description
Call Waiting
Check this option if the extension should have Call Waiting
capability. If this option is checked, the “When busy” follow me
options will not be available. The call waiting function of IP
phone has higher priority than MyPBX Standard’s call waiting
function.
DND
Don’t Disturb. When DND is enabled for an extension, the
extension will not be available.
User Web Interface
Check this option to allow the user to log in to the MyPBX User
Web interface, which can be used to access voicemail and
extension recordings. Users may log in the MyPBX User Web
interface by using their extension number and voicemail PIN as
the user name and password respectively.
Ring Out
Check this option if you want to customize the ring time. Ring

MyPBX Standard Administrator Guide
13
tone will stop over the time defined.
Follow me
Call forwarding for an extension can be configured here. The
administrator can configure FollowMe option for this extension. If
you want to transfer the call to an outbound number, please
follow the dial pattern of outbound route filled in the outbound
number.
For example: transferring to your mobile phone number
123456789, the dial pattern of outbound route is “9.”, you should
fill in 9123456789 here.
Volume Settings
Rxgain
The Volume sent to FXS extension.
Txgain
The Volume sent out by the FXS extension.
Mobility Extension
MyPBX allows you to use your mobile phone as an extension. If
you set your mobile phone as a mobility extension and then you
call MyPBX with this mobile phone, you will hear a dial tone.
MyPBX will recognize your call as a call from an extension. You
can dial the number of other extensions (your caller ID will be
the number of your extension) or dial out via outbound routes
just like dialing from your extension.
Note: if callback is enabled in the inbound route, the mobility
extension function of this inbound route will be disabled.
Enable Mobility Extension
Enable this feature.
Mobility Extension Number
When you dial the server with this number, the mobile
phone gets the permission of the extension. For example:
dialing the other extensions, playing the voicemail.
Ring Simultaneously
When the extension has an incoming call, it rings its mobility
extension simultaneously.
Note:MyPBX doesn’t support the PSTN line for Ring
Simultaneously
Outbound Prefix
Fill in proper prefix of mobile number so that it can match an
outbound route to dial the mobility extension. For example,
if you set the prefix 9, it will send “9+ mobility extension
number” to the outbound route.
Caller ID Type
Normally, you choose the “default” option except for using
MyPBX Standard in Japan, in which case you should choose
“Japan”.
Spy Settings
There are 4 spy modes available:
General spy

MyPBX Standard Administrator Guide
14
You have the permission to use the following 3 modes.
Normal spy
You can only hear the call, but can't talk
Whisper spy
You can hear the call, and can talk with the monitored
extension
Barge spy
You can hear the call and talk with them both
Example:
If 500 want to monitor extension 501, we need to enable the
“allow being spied” for 501, and choose the spy mode for
extension 500.
Then pick up 500 and dial “feature codes + 501” to start
monitoring when 501 is in a call.
If 500 choose “normal spy”, it should dial “*90501” to start
monitoring.
If 500 choose “whisper spy”, it should dial “*91501” to start
monitoring.
If 500 choose “barge spy”, it should dial “*92501” to start
monitoring.
If 500 choose “general spy”, it can dial “*90501”, “*91501”
or “*92501” to start monitoring.
VoIP Extensions
MyPBX supports SIP and IAX VoIP extensions. Users could extend VoIP extension
by clicking to add a VoIP extension.
VoIP Extension Configuration
The extension settings are divided into General Settings and Other Settings.
1) General Table 4-3 VoIP Extension Configuration- General
Items
Description
Type
Extension type: SIP, IAX or SIP/IAX.
SIP: the extension sends and receives calls using the VoIP
protocol SIP.
IAX: the extension sends and receives calls using the VoIP
protocol IAX.
Extension
The numbered extension, which will be associated with this