ZKTeco FaceKiosk-H13 User manual

FaceKiosk-H13 User Manual
I
Thank you for choosing our product. Please read the instructions carefully
before operation. Follow these instructions to ensure that the product is
functioning properly. The images shown in this manual are for illustrative
purposes only.
For further details, please visit our Company’s website
www.zkteco.com.
User Manual
FaceKiosk-H13 Series
Date: March 2022
Doc Version: 2.3
English

FaceKiosk-H13 User Manual
P a g e | 1 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Copyright © 2022 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any
way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or
"ZKTeco").
Trademark
is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by
their respective owners.
Disclaimer
This manual contains information on the operation and maintenance of the ZKTeco equipment. The
copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied equipment vests in and is
the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third
party without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and maintenance of the
supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact
ZKTeco before starting the operation and maintenance of the said equipment.
It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and
maintenance personnel are fully familiar with the design and that the said personnel have received
thorough training in operating and maintaining the machine/unit/equipment. It is further essential for the
safe operation of the machine/unit/equipment that personnel has read, understood and followed the
safety instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications,
drawings, instruction sheets or any other contract-related documents, the contract conditions/documents
shall prevail. The contract specific conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information
contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty
of any kind, including, without limitation, any warranty of design, merchantability or fitness for a particular
purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which
are referenced by or linked to this manual. The entire risk as to the results and performance obtained from
using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect,
special, or exemplary damages, including, without limitation, loss of business, loss of profits, business
interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or

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relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been
advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or
typographical errors. ZKTeco periodically changes the information herein which will be incorporated into
new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend or modify the
information contained in the manual from time to time in the form of circulars, letters, notes, etc. for better
operation and safety of the machine/unit/equipment. The said additions or amendments are meant for
improvement /better operations of the machine/unit/equipment and such amendments shall not give any
right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any
non-compliance of the instructions contained in this manual (ii) in case of operation of the
machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment in
conditions different from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and
relevant documents are available on http://www.zkteco.com
If there is any issue related to the product, please contact us.
ZKTeco Headquarters
Address ZKTeco Industrial Park, No. 32, Industrial Road,
Tangxia Town, Dongguan, China.
Phone +86 769 - 82109991
Fax +86 755 - 89602394
For business-related queries, please write to us at [email protected]m.
To know more about our global branches, visit www.zkteco.com.

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About the Company
ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein)
readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition
Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and
Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security
solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-of-the-art
700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design,
component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric
verification procedures and the productization of biometric verification SDK, which was initially widely
applied in PC security and identity authentication fields. With the continuous enhancement of the
development and plenty of market applications, the team has gradually constructed an identity
authentication ecosystem and smart security ecosystem, which are based on biometric verification
techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was
officially established in 2007 and now has been one of the globally leading enterprises in the biometric
verification industry owning various patents and being selected as the National High-tech Enterprise for 6
consecutive years. Its products are protected by intellectual property rights.
About the Manual
This manual introduces the operations of the FaceKiosk-H13 Series.
All figures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent
with the actual products.
Features and parameters with ★are not available in all devices.

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Document Conventions
Conventions used in this manual are listed below:
GUI Conventions
For Software
Convention Description
Bold font Used to identify software interface names e.g. OK, Confirm, Cancel.
> Multi-level menus are separated by these brackets. For example, File > Create >
Folder.
For Device
Convention Description
< > Button or key names for devices. For example, press <OK>.
[ ] Window names, menu items, data table, and field names are inside square
brackets. For example, pop up the [New User] window.
/ Multi-
level menus are separated by forwarding slashes. For example,
[File/Create/Folder].
Symbols
Convention Description
This implies about the notice or pays attention to, in the manual.
The general information which helps in performing the operations faster.
The information which is significant.
Care taken to avoid danger or mistakes.
The statement or event that warns of something or that serves as a cautionary
example.

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Table of Contents
1OVERVIEW..............................................................................................................................................7
1.1 SPECIFICATIONS......................................................................................................................................7
1.2 INSTALLATION SET-UP ............................................................................................................................8
1.2.1 SAFETY PRECAUTIONS.......................................................................................................................................................................8
1.2.2 INSTALLATION ENVIRONMENT ........................................................................................................................................................8
1.2.3 INSTALLATION PROCEDURE.............................................................................................................................................................8
1.3 PRODUCT APPEARANCE........................................................................................................................13
1.4 PRODUCT INTERFACE............................................................................................................................15
1.5 DEVICE CONNECTION............................................................................................................................15
2HOME SCREEN AND MAIN MENU ........................................................................................................17
3VISITOR REGISTRATION PROCESS .......................................................................................................19
3.1VISITOR SIGN IN....................................................................................................................................19
3.1.1 PRIVACY PROTECTION POLICY .....................................................................................................................................................19
3.1.2 FACE REGISTRATION .......................................................................................................................................................................20
3.1.3 DECLARATION OF HEALTH INFORMATION...............................................................................................................................21
3.1.4 VISITOR INFORMATION...................................................................................................................................................................21
3.1.5 HOST INFORMATION.......................................................................................................................................................................22
3.1.6 VOLUNTEER AUDIT..........................................................................................................................................................................23
3.1.7 COMPLETE REGISTRATION ............................................................................................................................................................23
3.2 VISITOR QUERY ....................................................................................................................................24
3.3 VISITOR CHECK-IN................................................................................................................................25
3.4 VISITOR CHECK OUT .............................................................................................................................26
4MAIN MENU .........................................................................................................................................27
5USER MANAGEMENT ...........................................................................................................................28
5.1 ADD AN EMPLOYEE...............................................................................................................................29
5.2 DELETE AN EMPLOYEE ..........................................................................................................................34
6AD SETTINGS........................................................................................................................................35
7RECORD SEARCH..................................................................................................................................37
7.1 VISITOR RECORD ..................................................................................................................................37
7.2 OPERATION RECORD.............................................................................................................................37
8DATA MANAGEMENT ..........................................................................................................................39
9SYSTEM SETTINGS ...............................................................................................................................42
9.1 COMMUNICATION SETTINGS .................................................................................................................42
9.1.1 WIFI SETTING ....................................................................................................................................................................................43
9.1.2 ETHERNET SETTINGS .......................................................................................................................................................................44
9.1.3 SERVER SETTINGS.............................................................................................................................................................................45
9.2 COMMON SETTINGS..............................................................................................................................46

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9.2.1 DATE AND TIME ...............................................................................................................................................................................46
9.2.2 RESTORE ALL THE SETTINGS.........................................................................................................................................................48
9.2.3 EXIT......................................................................................................................................................................................................48
9.3 DETECTION SETTINGS
★
........................................................................................................................49
9.4 BIOMETRIC SETTINGS............................................................................................................................51
9.4.1 FACE RECOGNITION PARAMETER................................................................................................................................................51
9.4.2 FINGERPRINT PARAMETER.............................................................................................................................................................52
9.5 ACCESS CONTROL SETTINGS .................................................................................................................53
9.6 VISITOR SETTINGS.................................................................................................................................53
9.6.1 QR CODE SETTINGS........................................................................................................................................................................54
9.6.2 VISITOR INFORMATION CUSTOMIZATION .................................................................................................................................55
9.6.3 VISITOR REGISTRATION PROCESS SETTINGS.............................................................................................................................56
9.6.4 PRINT SETTINGS................................................................................................................................................................................58
9.6.5 RESET THE CONFIGURATION PROCESS......................................................................................................................................59
9.7 PERSONALITY SETTINGS........................................................................................................................60
9.8 SECURITY PRIVACY SETTINGS................................................................................................................60
10 SYSTEM INFORMATION................................................................................................................62
11 ZKBIOSECURITY CONNECTION ....................................................................................................63
11.1 ADDING A DEVICE.................................................................................................................................63
11.2 VISITOR MANAGEMENT.........................................................................................................................63
11.2.1 SET THE FACEKIOSK AS AN ENTRY POINT.................................................................................................................................63
11.2.2 HOST SETTINGS................................................................................................................................................................................64
11.2.3 VISIT REASON SETTINGS.................................................................................................................................................................64
11.2.4 RESERVATION AUDIT SETTINGS ...................................................................................................................................................65
11.2.5 EMAIL NOTIFICATION SETTINGS..................................................................................................................................................65
11.2.6 INVITATION.........................................................................................................................................................................................67
11.2.7 VISITOR REGISTRATION QR CODE SETTINGS...........................................................................................................................67
11.2.8 DECLARATION OF HEALTH INFORMATION...............................................................................................................................69

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1Overview
FaceKiosk-H13 Series is a multi-purpose smart face recognition device with an Android operating
system. It provides the best solution for various enterprise requirements such as Visitor self-service,
Conference display, e-learning classes, and so on.The installation is very simple, and its compact
structure makes it best-fit in any working environment.
1.1 Specifications
FaceKiosk-H13
Feature FaceKiosk-H13A FaceKiosk-H13C FaceKiosk-H13C [TD]
Visitor Records
Capacity 100000 100000 100000
Facial Templates
Capacity 10000 10000 10000
Waterproof IP Rating IP65 - -
Dimensions 323*268*25mm
(L*W*H)
354*50*1420mm
(L*W*H)
354*50*1420mm
(L*W*H)
Hardware Modules
IC Card, Fingerprint
Scanner, Ticket
Printer, QR Code
Scanner
IC Card, Fingerprint
Scanner, Ticket Printer,
QR Code Scanner
IC Card, Fingerprint
Scanner, Ticket Printer,
QR Code Scanner,
Temperature Detection
module
CPU ARM Cortex-A53 64-bit eight-core processor
Operating Frequency 1.8GHz
Operating System Android 9.0
RAM 2GB DDR3
ROM 16GB
Ports 1*RJ45, TF card slot, 1*Video Out Port, RS232/485, USB
Images

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1.2 Installation Set-up
1.2.1 Safety Precautions
Keep the device away from water or dampness. Prevent the entry of water or moisture into the
kiosk's chassis.
Make sure the device room is well ventilated and keep the kiosk's ventilation vents clear of
obstruction.
Make sure that the operating voltage is the same as labeled on the kiosk.
Do not open the chassis when the kiosk is operating or when electrical hazards are present to
avoid electrical shocks.
1.2.2 Installation Environment
The device shall be installed indoors, and adequate clearance shall be reserved for heat dissipation at
the inlet/exhaust air vents.
Feature Description
Operating Temperature 0ºC to 50ºC
Operating Humidity <90% RH
Storage Humidity 20% to 90% RH
Body Temperature Detection Specifications (FaceKiosk-H13C [TD] only)
Feature Description
Detection Aspects Mask Detection
Body Temperature Detection
Temperature Measurement Distance 30 to 50cm (1 to 1.64ft)
Temperature Measurement Accuracy ±0.3°C (±0.56°F)
Temperature Measurement Range 34°C to 45°C (93.2°F to 113°F)
1.2.3 Installation Procedure
Please make sure that the Kiosk is installed as per the installation instructions. You should contact the
agent for permission if you would like to open the chassis. Otherwise, you will bear any consequences
of your actions.
Wall Mounted FaceKiosk-H13A:
Before installation, connect the wire to the device and pass it on through the lower opening of the
device.

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1. Align the back plate with respect to the screw holes on the back of the device.
2. Secure the plate with screws (11 pcs) to the back of the device
3. Ensure that the rear panel is mounted on the wall at a desirable height. Drill the holes on the wall
and fix the rear panel with screws.

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4. Affix the device to the rear panel.
5. Secure the device and the rear panel with a screw at the bottom.
The recommended distance from the camera to the ground is
155cm. The recommended distance from the person to the
device is 50cm (applicable height range is 150cm to 180cm). If
the person’s height is not within this range, it is possible to
move the front and rear positions accordingly.

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Floor Mounted FaceKiosk-H13C[TD]:
1. Open the device box, remove the Device and the base. Insert the device into the corresponding
base slot.
2. Gently recline the device horizontally and secure the device to the base with the screws (8 pcs)
from the bottom of the base.

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3. Place the device in the right position and remove the four screws that secure it to the base,
remove the metal cover.
4. Drill holes with an electric drill, implant two screws into the ground to fix the device, then cover
back the metal cover, and finally tighten the four screws.

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1.3 Product Appearance
FaceKiosk-H13A

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FaceKiosk-H13C/ FaceKiosk-H13C[TD]

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1.4 Product Interface
①Connecting Terminal ⑤SIM Card Slot
②Video Out Port ⑥USB Port
③Network Port ⑦Reset Button
④Power Interface ⑧USB Port
1.5 Device Connection
On the back of the device, there are five rows of slots, which are J1, J2, J3, J4, and J5 from left to right.
J1 is connected to the alarm, J2 is connected to the door, J3 is connected to the external device, J4 is
connected to the Wiegand input, and the J5 is the power output port reserved for a Printer.
①②③
④
⑤
⑥⑦
⑧

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Diagram

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2Home Screen and Main Menu
The home screen is divided into the following sections:
Title bar: Displays Date and Time, Software status, the Name of the device, QR Code, Language switch,
and the Main menu button.
Description of Icons in Home screen:
Software Server: The status of the connection between the device and the server, if the
connection is not successful, a red flag will be displayed.
Device Information: Tap on to view the device information and the hardware module
connection status.
QR Code: Tap on to open the QR Code self-registration .
Language: Tap on to change the software language. The device supports English, Thai,
Latin Spanish, Russian, Japanese, Portuguese and Chinese.
Main Menu: Tap on to open the Main menu.
Sign in: Tap on to register visitors operation.
Check in/Check out: Tap on to check in or check out a visitor.

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3Visitor Registration Process
3.1 Visitor Sign In
Tap SIGN IN to start the visitor registration process.
3.1.1 Privacy Protection Policy
Before starting the registration process, the user may choose to skip the face registration process for
privacy purposes. But by then, the user will not continue to use any facial recognition services,
including Identity Match, Facial recognition check out, etc.