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Zodiac Australia - Express Warranty and Guarantees
Express Warranty
Zodiac Group Australia Pty Ltd (Zodiac Australia) warrants
that the Zodiac MX6/MX8 will be free from defects in materials
and workmanship for the period of two (2) years from date of
purchase. The Zodiac hose is warranted for two (2) years against
manufacturing defects and ultraviolet breakdown.
Conditions
1 This express warranty only applies if the Product has been
purchased from a dealer authorised by Zodiac Australia to
supply it (Authorised Dealer).
Purchase from an Authorised Dealer ensures that the product
is a genuine Zodiac product, that it is the version designed for
Asia Pacific conditions, and that the Purchaser has access to
appropriate technical knowledge and advice.
2 Zodiac Australia’s liability under this express warranty is limited,
at its option, to the repair or replacement of the Product or the
payment of the cost of having the Product repaired or replaced.
3 This express warranty does not apply in the following
circumstances:
(a) if the Product has not been installed in accordance with
Zodiac’s installation instructions;
(b) if the Product has been modified other than as authorised
by Zodiac Australia or if a component part has been
replaced by a part that is not a genuine Zodiac product;
(c) if a defect results from use of the Product outside
recommended operating conditions; or
(d) if a defect results from damage (including damage to any
internal electronics) caused by a power surge or lightning
strike.
Zodiac chlorinators are designed and tested in accordance with
International Standard EN 61000-6-1 immunity measurements.
They are designed to tolerate minor fluctuations (2000 volts)
in power supply that can be reasonably expected to occur in
the energy grid. They will not tolerate power surges outside
these limits nor will they withstand lightning strikes.
4 Without limiting 3 above, products sold by Zodiac Australia
are designed for use with swimming pool water balanced in
accordance with Australian Standard AS3633-1989 with a
pH range of 7.0 - 7.8. Maximum chlorine readings should not
exceed 4ppm. Where pool water is not maintained within these
parameters, Zodiac Australia will not be responsible under this
express warranty for any resulting damage, including damage
caused by corrosion, scaling or stress loading.
5 Replacement parts supplied under this express warranty
are warranted to be free from defects in materials and
workmanship for the remainder of the warranty period or for
12 months from the supply of the replacement, whichever is
longer.
6 Warranty claims relating to replacement of the electrodes
for LM series, C series, Duo Clear and D series chlorinators
are subject to the following pro-rata pricing procedure. The
Purchaser must pay for the replacement electrode a proportion
of the cost equal to that proportion of the warranty period
during which the original electrode functioned effectively. The
warranty period for the replacement electrode is the remainder
of the warranty period for the original electrode or 12 months
from the supply of the replacement, whichever is longer. The
Purchaser must pay full cost for any replacement electrodes
after the first replacement.
Product warranty registration
7 Purchasers should register their Products as soon as
conveniently possible after purchase by completing a Product
Warranty Registration Form and posting it to Zodiac Australia
at the address shown on the Form or by registering online at
www.zodiac.com.au.
8 Product registration must occur, and proof of purchase must
be received by Zodiac Australia, prior to any warranty work
being approved. Where applicable, a serial number, installation
date and name of installer is required as part of the registration
process.
How to make a warranty claim
9 The Purchaser must telephone or email Zodiac Australia
Customer Service and obtain a warranty ID number for the
warranty claim.
Contact details are:
Zodiac Group Australia Pty Ltd
219 Woodpark Road
Smithfield NSW 2164
Customer Service
Telephone: 1800 688 552
10 Zodiac Australia reserves the right to determine, in relation to
each warranty claim, whether the Product should be returned
to the Authorised Dealer at the address where the Purchaser
purchased the Product or whether warranty service will be
provided in the field, repaired at a Zodiac workshop or at the
premises of an authorized Zodiac warranty agent.
11 If it is necessary for the Purchaser to incur freight charges in
making a valid claim under this warranty, Zodiac Australia will
reimburse the Purchaser for charges reasonably incurred upon
proof of the charges.
Additional guarantees, rights and remedies
Australian Purchasers - Guarantees under the Australian
Consumer Law
12 The benefits of this express warranty are in addition to other
guarantees, rights and remedies Australian consumers have
under the Australian Consumer Law.
13 Zodiac Australia products come with guarantees that cannot
be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Purchasers in other Countries
14 The laws and regulations of other countries may confer on
Purchasers in those countries additional rights and remedies.
To the extent that they cannot be excluded or modified,
Purchasers have the benefits of those rights and remedies in
addition to the benefits of this express warranty. To the full
extent that it is permissible to do so, those additional rights
and remedies are excluded or modified so as to be consistent
with Zodiac Australia’s express warranty.
INCONSISTENCY WITH WARRANTY STATEMENTS IN
PRODUCT MANUALS OR OTHER DOCUMENTS
ACCOMPANYING PRODUCTS
If any warranty statements in a Zodiac Australia product manual or
other document are inconsistent with the above Express Warranty
and Guarantees, the above overrides and replaces the inconsistent
statements.