Zoom 5510 User manual

Zoom™
ADSL USB MODEM
Installation
Guide

NOTICE
This document contains proprietary information protected by copyright, and
this Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or
documentation. The manufacturer reserves the right to make changes to the
hardware, software, and documentation without obligation to notify any
person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2000
All rights reserved.

Contents
GETTING STARTED .......................................................... 1
BEFORE YOU BEGIN ................................................................ 1
WHAT YOUR PACKAGE CONTAINS ............................................... 2
SYSTEM REQUIREMENTS ........................................................... 2
IF YOU NEED HELP ................................................................. 2
INSTALLING YOUR ADSL USB MODEM............................ 3
INSTALLING THE DRIVERS ......................................................... 3
CONNECTING THE MODEM ........................................................ 4
CONNECTING TO THE INTERNET ................................................. 5
UNINSTALLING YOUR MODEM .................................................... 6
USING THE CONFIGURATION AND MONITORING
APPLICATION .................................................................. 7
PHYSICAL LINK STATUS & SYSTEM INFORMATION ........................... 7
FREQUENTLY ASKED QUESTIONS ................................. 10
REGULATORY INFORMATION........................................ 11

Getting Started 1
Getting Started
Thank you for purchasing our ADSL USB modem. This
Installation Guide contains everything you need to know to
install and use your new modem.
This Guide is organized as follows:
•Getting Started.
•Installing Your ADSL USB Modem.
•Using the Configuration and Monitoring Application.
•Frequently Asked Questions.
•Regulatory Information.
Before You Begin
Your new ADSL (Asynchronous Digital Subscriber Line) modem
uses the same telephone wiring already in place in your home or
office. However, before you can use any type of DSL modem, you
must make arrangements with a DSL Service Provider. A DSL
service technician may visit you to physically test the wiring for
DSL compatibility. Sometimes, special filtering equipment will
need to be installed in your home or office.
In this guide, we assume you have already done the following:
•Contacted your DSL Service Provider and arranged for DSL
service provisioning.
• Scheduled DSL installation at the site where you will use your
computer and ensured that the DSL service technician labeled
the jacks that can provide DSL access in your home or office.

2 Zoom ADSL USB Modem Installation
What Your Package Contains
In addition to this manual, your package includes the following
items:
•ADSL USB modem.
•RJ-11 telephone cord.
•USB cable.
•Installation software on CD.
You also need the following:
•Telephone jack to plug the modem into.
•Available USB port on your computer.
System Requirements
•Pentium® II IBM PC-compatible with a minimum of 32
megabytes of RAM equipped with a USB port.
•Windows 98 First or Second Edition, Windows 2000, or
Windows Millenium operating system.
If You Need Help
If you need help with your installation, the Zoom Technical
Support Staff will be happy to assist you. Phone [phone], e-
mail [email protected], or visit www.zoom.com.

Installing Your ADSL USB Modem 3
Installing your ADSL
USB Modem
Setting up the Zoom ADSL USB modem involves three stages:
•Installing the drivers.
•Connecting the modem to the computer.
•Connecting to the Internet.
This section also includes instructions on how to uninstall your
modem.
Installing the Drivers
The first stage is to install the USB drivers. Follow these steps:
1
11
1Insert the supplied CD into your CD-ROM drive. The CD
should auto-run after a few seconds. If it doesn’t, click
Start | Run from the desktop and type e:\setup.exe,
where eis the letter of your CD-ROM drive. Click OK.
2
22
2Following the prompts, you’ll see a Welcome screen. Click
Next.
Note: If you are using Windows 2000, you may see the
following screen. You can safely ignore this screen and click
Yes.

4 Zoom ADSL USB Modem Installation
3
33
3You’ll see the following Select ISP screen.
Select the entry recommended by your ISP. Note: In most
cases, the Default (0,35) entry will suffice.
Click Next.
4
44
4When the process is complete, you will be prompted to
restart your computer. Be sure to remove any floppy
diskettes or CDs.
Connecting the Modem
The next stage, connecting your ADSL USB modem to your
computer, is easy. Follow these steps.
1
11
1Plug the rectangular end of the supplied USB cable into the
USB port on your computer.
2
22
2Plug the square end of the USB cable into the USB jack on
the back of the modem.

Installing Your ADSL USB Modem 5
3
33
3Connect the RJ-11 telephone cord. Plug one end of the
cord into the PHONE jack on the back of the modem.
Plug the other end into a telephone wall jack that has been
wired for DSL service.
Note: At this point, you may be asked for your
computer’s Windows installation CD. If so, insert it into
the CD-ROM drive and click OK.
4
44
4Restart your computer.
Connecting to the Internet
After you restart your computer, the modem’s front panel PWR
light emitting diode (LED) will be lit, indicating that the modem is
on. Note: If it isn’t lit, push the switch on the front panel of the
modem. The DATA LED will blink while the modem is
establishing a connection; it will remain “steady on” once it has
made a connection. Once the light remains “steady on,” you’re
done! You can now begin to take advantage of your ADSL
modem’s speed and versatility for connecting to the Internet.
IMPORTANT
The pushbutton switch on the modem’s front
panel turns the LED lights off and on; it does not
control the power to the modem.

6 Zoom ADSL USB Modem Installation
Uninstalling Your Modem
If you ever want to uninstall your ADSL modem, you’ll find the
process is simple. Note: Make sure you first unplug the USB
modem cable from the computer. Then follow these steps:
1
11
1Select Start | Programs | DSL Modem Driver.
2
22
2Click Uninstall. You’ll see the following screen.
3
33
3Click the Remove button. That’s it!

Using the Configuration and Monitoring Application 7
Using the
Configuration and
Monitoring
Application
This section provides a quick step-by-step explanation on how
to use the DSL configuration and monitoring application that
comes with your Zoom modem. This customized application
simplifies the use and maintenance of your ADSL modem and
Internet connections.
Physical Link Status & System Information
From the Start menu, select Settings | Control Panel. From the
Control Panel folder, double-click on the icon labeled Zoom DSL
Modem.

8 Zoom ADSL USB Modem Installation
A dialog box with three tabs—Physical Link, System Info, and
Configuration—will appear.
Clicking on the Physical Link tab allows you to review the current
state of your connection. If the green indicator is “steady on” in
the Link Status field, the modem is successfully connected. If the
modem is in the process of making a connection, the indicator will
be blinking. Transmitting and Receiving data activity are shown
separately by individual flashing yellow indicators.
Clicking on the System Info tab displays the driver release
number, and firmware revision number. This information will
prove useful if you ever need help from our Technical Support
team.

Using the Configuration and Monitoring Application 9
Clicking on the Configuration tab will display information such as
that shown in the screen below.

10 Zoom ADSL USB Modem Installation
Frequently Asked
Questions
Our Technical Support staff is ready to help you with any
questions you may have about your DSL modem or Internet
connection options. You may, however, find an easy solution to
your problem by referring to this FAQ section.
Q: I installed the software and connected the DSL modem to
my phone line, but I can’t connect to the Internet. The
connection lights won’t appear in the Configuration and
Monitoring Application dialog box.
A: Make sure you’ve securely connected the RJ-11 phone cable
from the wall jack to the DSL modem connector on the back of
your computer.
A: Make sure you’ve connected the RJ-11 phone cable to a DSL
line, not a standard telephone line. You cannot use a standard
telephone line for DSL service unless that phone line has been
identified for DSL service.
A: Make sure that there isn’t a filter installed on the phone line
connected to your DSL modem. Filters should only be installed on
the phone lines not wired for DSL service.
A: Make sure you’ve correctly entered all the information given to
you by your Service Provider. Pay particular attention to the VPI
and VCI numbers.
A: Contact your Service Provider to ensure that the DSL
connection is functioning properly.

Regulatory Information 11
Regulatory
Information
FCC Part 15 Emissions Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Emissions Statement
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
Industry Canada CS03 Statement
Notice: The Industry Canada label identifies certified equipment. This
certification means that the equipment meets telecommunications network
protective, operational and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The Department does
not guarantee the equipment will operate to the user’s satisfaction.
Before installing the equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of concern. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this

12 Zoom ADSL USB Modem Installation
equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas. Caution: Users should not attempt to make such
connections themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
Canada Repair Center Information:
Zoom Telephonics, Inc.
13920 - 200 Granville Street
Vancouver, BC V6C 1S4
CANADA
Telephone Number: 604.687.1444
FCC Part 68 Statement
This equipment complies with Part 68 of the FCC rules. The unit bears a label
which contains the FCC registration number and Ringer Equivalence Number
(REN). If requested, this information must be provided to the telephone
company.
This equipment uses the following standard jack types for network connection:
RJ11C.
This equipment contains an FCC compliant modular jack. It is designed to be
connected to the telephone network or premises wiring using compatible modular
plugs and cabling which comply with the requirements of FCC Part 68 rules.
The Ringer Equivalence Number, or REN, is used to determine the number of
devices which may be connected to the telephone line. An excessive REN may
cause the equipment to not ring in response to an incoming call. In most areas, the
sum of the RENs of all equipment on a line should not exceed five (5.0).
In the unlikely event that this equipment causes harm to the telephone network,
the telephone company can temporarily disconnect your service. The telephone
company will try to warn you in advance of any such disconnection, but if advance
notice isn’t practical, it may disconnect the service first and notify you as soon as
possible afterwards. In the event such a disconnection is deemed necessary, you
will be advised of your right to file a complaint with the FCC.
From time to time, the telephone company may make changes in its facilities,
equipment, or operations which could affect the operation of this equipment. If
this occurs, the telephone company is required to provide you with advance notice
so you can make the modifications necessary to obtain uninterrupted service.

Regulatory Information 13
U.S. REPAIR CENTER INFORMATION:
Zoom Telephonics, Inc.
645 Summer Street
Boston, MA 02210 USA
Telephone Number: [phone]
Facsimile Number: [phone]
There are no user serviceable components within this equipment.
This equipment cannot be used on public coin phone service provided by the
telephone company. Connection to Party Line Service is subject to state tariffs.
Contact your state public utility commission, public service commission, or
corporation commission for more information.
Declaration of Conformity
The following harmonized European Standards have been applied:
Standards Directives Test Reports Issued
EN 60950 73/23/EEC – Low Voltage electrical safety
EN 55024 89/336/EEC – EMC EMC – immunity
EN 55022 89/336/EEC – EMC EMC – emissions
The manufacturer declares under sole responsibility that the product complies
with the harmonized European Safety and EMC standards / directives listed
above.
The product is CE Marked.

2940-A 27154 ©2000