Zoom 1070 Series User manual
PCI Express Modem
USER GUIDE
Important Safety Measures
• To reduce the risk of fire, use the supplied phone cord or an AWG 26 or larger
UL-listed or CSA-certified phone cord.
• Do not use this product near water — for example, in a wet basement or next
to a swimming pool.
• Avoid using a telephone (other than a cordless phone) during an electrical
storm.
• Do not use the telephone to report a gas leak while you are in the vicinity of
the leak.
Additional regulatory and compliance information is included in Appendix
Bon page 29 of this manual.
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3
Contents
Installing Your PCI Express Modem...................... 5
Installing the Drivers............................................... 5
Installing the Modem Card...................................... 6
Completing the Installation ..................................... 8
Installing the Communications Software................. 9
Important Information for Owners of V.92
Modems.................................................................. 11
Communicating with Your Modem ...................... 13
Accessing the Internet.......................................... 13
Communication Setup Options............................. 13
Initialization Strings and AT Commands............... 14
Using Terminal Mode to Enter AT Commands ..... 15
Troubleshooting.................................................... 16
Plug and Play Setup Problems............................. 16
Freeing up Resources in BIOS under Windows ... 17
Other Troubleshooting Tips .................................. 18
Firmware Upgrades............................................... 27
Appendix A ............................................................ 28
Uninstalling the Modem ........................................ 28
Uninstalling the Driver .......................................... 28
Uninstalling the Hardware .................................... 28
Appendix B ............................................................ 29
Regulatory Information ......................................... 29
Appendix C ............................................................ 33
Future Reference Information............................... 33
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4
Introduction
This User Guide expands the Quick Start included with your mo-
dem package and contains the information you will need to use
and troubleshoot your new modem.
Before You Begin
Before you begin the installation, make sure that you have:
•The PCI Express modem card (Model 3035)
•A telephone cord
•The software CD-ROM that came with your modem.
You also need:
•A computer with 16 megabytes of RAM (32 MB recom-
mended) and a hard drive with at least 5 MB available
•Windows® Vista, XP, or 2000 operating system
•An available PCIe slot on your computer
•A CD or DVD drive
•A telephone jack to plug the modem into, so the modem
can dial out and receive calls
•A screwdriver or similar tool to remove and replace your
computer cover
5
1
Installing Your PCI Express
Modem
If your computer already has an internal PCI modem in-
stalled, you should remove the modem and its drivers now. Your
old modem could interfere with the installation of your new mo-
dem. Please refer to Appendix A on page 28 for instructions.
Important!
Windows 2000 users: You must install the modem card before
installing the drivers. Please follow the steps listed in Installing
the Modem Card on page 6. After installing the modem, com-
plete the steps listed in Installing the Drivers.
Windows Vista and XP users: You must install the drivers be-
fore installing the modem card. Please complete the steps listed
in Installing the Drivers. After installing the drivers, complete the
steps listed in Installing the Modem Card on page 6
The CD software installs the driver files and sets up your com-
puter to recognize the new modem. When you restart your com-
puter after installing the modem and its drivers, your hard drive
will contain the files that Windows needs to complete the installa-
tion.
Installing the Drivers
1Power on your computer and close all running applications.
2Insert the CD that came with your modem into your CD-ROM
drive. If the CD does not start automatically, double-click
Computer or My Computer on your desktop, then double-click
the icon for your CD or DVD drive.
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6
Windows Vista: If the AutoPlay dialog opens, select Run
setup.exe. If the User Account Control dialog opens, click Al-
low.
Windows XP: If a Windows logo testing disclaimer ap-
pears, you can safely ignore it. Click Continue Anyway.
3On the Modem Installation window, click Install Modem Drivers.
Windows Vista: If a Windows Security dialog opens, click
Install.
Windows 2000: If a Digital Signature message appears,
you can safely ignore it and click Yes to continue.
The installation program automatically copies driver files to
your hard drive.
4On the Installation Wizard window, click OK to install the Net-
Waiting™ Modem on Hold™ application, which lets you take a
phone call while you are online. See page 9for more infor-
mation.
5On the Netwaiting Setup window, click Next and follow the
prompts. On the last window, you can select the checkboxes
or leave them unselected, then click Finish.
6On the Modem Installation window, click Exit.
7Remove the installation CD and shut down your computer.
Installing the Modem Card
Important!
Windows Vista and XP users: You must install the drivers be-
fore installing the modem card. Please complete the steps listed
in Installing the Drivers on page 5, then install the modem card.
Windows 2000 users: You must install the modem card before
installing the drivers. Please complete the following steps, then
go to Installing the Drivers on page 5.
1Make sure that your computer is powered off, then unplug it.
Note: Don’t plug in or power on the computer again until the
modem card is physically installed.
2Remove the cover from your computer.
3On the back of your computer, unscrew and remove the
metal cover plate that lines up with an empty PCIe slot. Save
the screw.
Electrostatic Discharge Protection
CAUTION Static electricity can damage modem components
or your computer. Before removing the modem
from its antistatic bag, touch the computer’s metal
chassis to statically discharge yourself.
4Remove your new modem from its antistatic bag and record
its serial number.
5Slide the modem card firmly into the available PCIe slot.
PCIe slot
Metal cover
p
late
Be sure that the back end of the card (smaller gold finger
area) is properly seated into the connector. If you have a
tower or mini-tower computer case with a vertical main
board, lay the computer down on its side so you can push
straight down on the modem card to seat it firmly in its slot.
Be sure that the bracket is lined up properly, then screw the
bracket into the computer using the screw that you removed
earlier.
Do not handle any internal modem card when a
phone line is plugged into it. The voltage present
when the line is ringing is potentially harmful.
CAUTION
6Replace the computer cover
7Connect the telephone cord by plugging one end of the tele-
phone cord into the modem jack (near the LINE marking) and
the other end into a telephone jack (typically the wall jack
where you would normally connect a telephone).
7
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8
If you do not use the supplied telecommunications cord, use
an equivalent (minimum AWG 26) line cord.
8Plug in your computer and power it on.
Windows XP: When the Found New Hardware Wizard dialog box
appears, click Next. If a Windows logo testing disclaimer ap-
pears, you can safely disregard it and click Continue Anyway.
Windows 2000: A few seconds after startup, a Digital Signa-
ture Not Found dialog might appear. You can safely ignore
this message and click Yes.
Completing the Installation
1Windows Vista: Select Start >Control Panel > Phone and Modem
Options.
Windows XP and Windows 2000: Select Start > Settings > Con-
trol Panel > Phone and Modem Options.
2If the Location Information dialog appears, type the required
information, then click OK or Close.
3On the Phone and Modem Options page, click the Modems tab,
select the new modem, then click the Properties button.
4On the Properties page, click the Diagnostics tab.
5On the Diagnostics page, click Query Modem. You will see a list
of AT commands and responses, indicating that your new
modem is properly connected.
6Click OK to close the Diagnostics page.
7On the Phone and Modem Options page, click OK to exit.
Congratulations! You have successfully installed your modem.
Important—If your PC had an existing modem or you are
creating a new connection, you must redirect your application
software so that it recognizes your new modem.
America Online 9.x Users: On the AOL® Sign On screen, select
Connect Options. On the Connect Options screen, select Advanced
Settings, then click the Modems tab and verify that your new mo-
dem is selected.
9
Dial-up Networking Users: From your computer’s desktop, dou-
ble-click Computer or My Computer, then select the Network icons
and tasks that let you view, set up, and make a new connection.
Select your new modem and follow the prompts.
To connect to the Internet, you must have an ISP account.
Tip: If your modem is not working, first try turning off your com-
puter and restarting it. Sometimes this will help Windows identify
and activate the correct drivers.
If you ever need to reinstall the operating system, you must
physically remove the PCI modem first. After reinstalling the
operating system, reinstall the modem following the instructions
that begin on page 5of this manual.
Installing the
Communications Software
The product CD describes the communications software in-
cluded with your modem and provides an easy, point-and-click
installation. If necessary, consult the CD’s online help. Please
run the modem’s CD now. You should not install the drivers
again, but you can install any application software on the CD.
If you have a V.92 modem, you should read Chapter 2: Impor-
tant Information for Owners of V.92 Modems on page 11 after
you’ve installed the CD software.
If you don’t have a V.92 modem, you’re done! Enjoy your mo-
dem.
How to Use NetWaiting
Modem-on-Hold
Your modem includes the NetWaiting Modem-on-Hold program. Ba-
sic information on this software is included here. For more de-
tails, please refer to the NetWaiting online help.
Note: Your Internet Service Provider must support the V.92
protocol for all the Modem-on-Hold features to work. Contact your
provider if you are unsure. You must have Call Waiting/Caller ID
(Type 2 Caller ID) service from your telephone company to use
the modem’s Call Waiting/Caller ID feature.
When you power on your computer after installing your modem
software and hardware, you will see the NetWaiting phone icon on
the screen. (If you do not see it, from the desktop go to Start >
Programs > NetWaiting, and select NetWaiting to display the icon.)
Tip: To avoid the need to reactivate Modem-on-Hold every time
you log on, right-click the NetWaiting icon and select Settings >
Launch at Windows startup.
If someone calls while you are online, the NetWaiting dialog ap-
pears on your computer screen, offering three choices.
•Click the green OK icon to place your Internet connection
on hold and accept the call.
•Click the red Xicon to reject the call and remain con-
nected to the Internet.
•Click the yellow Disconnect icon to drop your Internet
connection and accept the call.
Note: The length of time that your modem can be on hold varies,
depending on your ISP.
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10
11
2
Important Information for
Owners of V.92 Modems
With V.92, as with the earlier V.90 standard, your connection
speed depends on your phone line and your Internet Service
Provider (ISP). To enhance compatibility, this modem automati-
cally detects whether to use V.92, V.90, or a slower mode when
it connects to your ISP.
Your V.92 modem includes the following capabilities.
•QuickConnect:
A V.92 modem remembers the line conditions of the last
number called, and uses this information to try to reduce
connection times.
•Modem-on-Hold:
You have the option of receiving voice calls while online.
You can answer the call and put your Internet session on
hold if your ISP supports this capability and you have Call
Waiting service compatible with the modem.
•Faster Upload Speeds:
Upload speeds may be increased, from 33.6K bps to a
maximum of 48K bps. (Actual rates vary, depending on line
conditions.)
•V.44 Data Compression:
The V.44 standard lets you browse the Web and transfer
data at higher speeds.
To make the most of your V.92 modem, follow these steps:
1Contact your ISP and get the phone number of a V.92 con-
nection to the ISP.
2Check our web site for news of any V.92 updates. If an up-
date is available, follow the directions below for upgrading
your modem.
13
3
Communicating with Your
Modem
The fax and communications software that came with your mo-
dem sets itself up automatically and takes care of sending any
necessary commands to the modem.
You should read this section, however, if you want to learn some
general facts about how software works with your modem, or if
you intend to use your new modem with other software.
Accessing the Internet
To access the Internet and the World Wide Web, you need an
online service such as America Online (AOL) or an Internet Ser-
vice Provider (ISP).
Online services provide installation software that makes signing
up almost automatic. ISPs typically supply or suggest the
browser software needed to access their service. They also pro-
vide additional instructions and software for setting up your ac-
count.
Communication Setup
Options
If you run into configuration difficulties with your communication
software, it may be helpful to read the following section.
•In setting up some older software programs, you might be
asked to enter certain information. Most programs have de-
fault settings that are correct for use with this modem, and
there is no need to change them. However, you should be
aware of the following items:
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14
•If you are asked to select the modem type from a menu, and
you don’t see this modem listed by name, select the most
descriptive name such as V.92 modem, 56K modem, or generic
Class 1 Modem.
•In the dialing directory, set all entries to the highest possible
baud rate, if your software and serial port support these
speeds (do not go over 115,200 bps). All communications
between the computer and the modem take place at this
higher speed, independent of the modem-to-modem speed.
•If there is a section of your software called Terminal Settings,
make sure that Hardware Flow Control (RTS/CTS) is set to ON (or
YES).
•Set auto baud detect to OFF (or NO).
•If your fax software gives you the option of selecting Class 1
or Class 2 fax drivers, select Class 1.
•Finally, some programs ask Send init if CD high?, which you
should set to YES. Otherwise, the modem might not receive
the proper initialization string.
Initialization Strings and AT
Commands
An initialization string is a group of AT command settings that is
sent to the modem as soon as you start up the software. The
software determines which commands should be included in the
initialization string, based on the device you select during instal-
lation. The commands remain in effect throughout the communi-
cations session, unless the software sends other commands to
override them.
The software uses other AT command strings for all commands
sent to the modem. This is transparent to you—the software
does this in the background without you being aware of it.
It is sometimes necessary, however, to add other AT commands
to initialization strings. You can find a table of AT commands on
the Web at http://www.modems.com/glossary/glos10.html.
If your software suggests an initialization string for this modem,
you should use it. If your software does not list this modem and
no initialization string is suggested, use the following: AT &F.
15
Your telephone service may include Call Waiting that you can
temporarily suspend by using your phone to dial a special code.
(For example, in the U.S., you can disable call waiting by adding
*70 to your dialing prefix; please check with your local phone
company for the correct code for your area.) You can include
that code, followed by a comma, in the dial string or dial prefix in
your software.
If your software does not handle AT commands automatically, it
should provide a place to enter AT commands in its setup
menus. However, in some cases you may need to enter AT
commands directly to the modem, using a communications pro-
gram such as Windows HyperTerminal.
Using Terminal Mode to
Enter AT Commands
Start your communications program.
•To use Windows HyperTerminal:
1Select Start > Programs > Accessories > (Communications >)
HyperTerminal.
2Follow the prompts and then, in the HyperTerminal window,
type AT plus the command you need and press Enter. You
will see an OK response.
•If you are using another communications program, check
your software documentation for instructions.
To return to the factory default settings for the modem, type AT
&F and press Enter while in terminal mode.
Refer to the troubleshooting solutions that start on page 20 for
help using AT commands.
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16
4
Troubleshooting
If your modem stops working, please read this section carefully
before calling Customer Support. Please refer to the list of Fre-
quently Asked Questions (FAQs) included on your modem's CD.
Plug and Play Setup
Problems
Under some circumstances, the Windows Plug and Play setup
may not resolve all installation problems. You may have a hard-
ware conflict. The Windows Help system has an excellent tool
for thoroughly diagnosing and solving this problem.
1On your desktop, double-click Computer or My Computer.
2Windows Vista: Select Help > Help Topics.
Windows XP and 2000:Select Help > Help and Support Center.
3Use the Search option or choose a Help topic to define and
troubleshoot the hardware conflict.
4Follow the instructions for determining and resolving the
hardware conflict.
This should solve your problem. Remember to write down your
COM port setting.
If you still have problems, it probably means that although you
are running a version of Windows that supports Plug and Play,
you might have an older computer that is not completely com-
patible with this feature. Try the steps in the next section.
17
Freeing up Resources in
BIOS under Windows
This procedure is a little more difficult than the previous one, but
with the help of your computer’s documentation you should be
able to clear up any remaining problems.
1Close all running programs then shut down your computer
completely. Turn off the power, wait about 5 seconds, then
turn on the power.
2When your computer goes through the startup process, it
should display a key or key combination that you can use to
enter the BIOS Setup program.
Enter the BIOS Setup program and disable COM2. Consult
your computer’s documentation if the on-screen prompts do
not make the procedure clear.
Note: Some computers might not use the BIOS settings to
control the COM ports. Check your computer’s documenta-
tion to see if you have to reset the computer’s jumpers or
switches instead.
3Write down and save the new COM port setting and exit
Setup.
The BIOS automatically reboots your computer.
4Select Start > (Windows XP and 2000: Settings >)Control Panel
> System.
5On the System Properties page, click the Hardware tab, then the
Device Manager tab.
6On the Device Manager page, click the +sign to the left of the
Ports (COM & LPT) entry to expand the device list.
7Select Communications Port (COMx), then click the Remove but-
ton in the Device Manager window to remove the device cur-
rently assigned to the specified port.
8When Windows displays the Confirm Device Removal warning,
click OK.
9Double-click Modem in the Device Manager window.
10 Double-click the Modem icon for your model.
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18
11 Click the Resources tab.
12 Clear the Use automatic settings check box.
13 Scroll through the Basic configuration options until you find
the one that displays the Input/Output Range 02F8 - 02FF.This is
COM2. The Conflicting device list box should say No conflicts.
If there are conflicts, call Tech Support.
14 If there are no conflicts, close the Modem Properties, System
Properties, and Control Panel windows by clicking OK for each.
15 Shut down your computer, turn off the power, and restart it.
Note: It is important to go through this off/on power cycle.
Merely restarting Windows may not allow the BIOS to regis-
ter the changes properly.
If Windows finds your other serial port, it may try to assign the
port to COM2, but won’t be able to because your Modem is al-
ready using that system resource.
Other Troubleshooting Tips
Problem
Your system:
•doesn’t boot up, or
•doesn’t recognize your PCI Modem, or
•doesn’t respond in Control Panel >Phone and Modem Options >
Modems > Properties > Diagnostics.
Solution
Your PCI Express Modem is a BIOS- and driver-dependent de-
vice. Sometimes the modem will be mistakenly assigned to an
IRQ (Interrupt Request) already in use by another device.
If you install the modem in a different PCI slot in your com-
puter, this might solve the problem.
You should also check your computer for an available IRQ if you
have other devices connected to your computer.
Windows 2000/XP Users: Select Control Panel > System >
Hardware > Device Manager. Click Computer, right-click Proper-
ties, and check for an available IRQ. Any IRQ from 0 to 15
19
that does not already have a device assigned to it is avail-
able for use.
All Windows operating systems: When PCI bus IRQ steering
is enabled, Windows will direct PCI bus IRQs to devices
such as your modem. Sometimes, however, the IRQ that
Windows assigns to your modem will conflict with the com-
puter’s BIOS.
To disable IRQ steering: Select Control Panel >System > Device
Manager >System Devices. Right-click PCI Bus, then click Properties
to open the Properties page. Click the Resource tab, then IRQ Steer-
ing. Disable IRQ Steering. If the PCI modem you have just in-
stalled is listed, highlight it and click Remove, and then reboot
your system. If this doesn’t disable the “IRQ Holder for PCI
Steering,” please contact Microsoft Technical Support.
IRQ assignment: Only computers with an updated BIOS will be
able to assign an available IRQ to the PCI slot on the mother-
board. Check your computer’s documentation, or the mother-
board itself, for the number of the PCI slot.
If you have a VIA chip-based motherboard: Computers with
this chipset frequently have problems installing PCI modems
unless the VIA IRQ Routing Miniport Driver is installed. If your com-
puter’s User Manual doesn’t specify that your motherboard is
VIA chip-based, you can examine the motherboard to check. If
you do have a VIA chip-based motherboard, refer to
http://www.via.com.tw/en/support/tech_faq.jsp for driver in-
formation and help.
Problem
Your modem seems to install but Windows cannot find it later.
Solution
If your computer has a built-in modem on the motherboard, Win-
dows may reinstall it the next time you start up. Consult your
computer’s documentation or call your computer’s manufacturer
to get instructions on how to disable the built-in modem.
Problem
The software cannot find the modem and the modem does not
respond to AT commands. (The following comment applies to
many other problems as well.)
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20
Solution
The most common error with modems is that the communica-
tions software is not configured for the same COM port as the
modem. Check which COM port the modem is using. Make sure
that the software’s COM port setting matches the modem’s COM
port setting.
Another problem is that COM port resources may be in use by
another device. Make sure that the COM port resources used by
the modem are not being used by any other device, such as a
soundcard.
Problem
You type an AT command line in a terminal application and
press Enter, but your modem fails to execute the command line.
Or there was no response after executing a command.
Solution
Be sure you type AT at the beginning of the command line.
Make sure the communications software is configured for the
same COM port as your modem.
Be sure your modem is not in data mode when you type the
command. Use the escape character sequence to switch to ter-
minal (or command) mode (The default escape sequence is to
wait at least one second, type +++, and wait another second or
more.)
If you typed a command but did not receive an OK response from
your modem, the E0 and Q1 commands may be in effect, dis-
abling echo and responses. Verify this with the &V command. To
enable echo and responses, type ATE1Q0 and press Enter.
Problem
The modem speaker volume is too low or too high.
Solution
Your modem has a small speaker on board that gives you audi-
ble feedback of dial tones and remote connection signals (hand-
shaking). This is not the same as the speaker that you may have
connected to your sound card.
If the software allows you to control the volume, make sure the
speaker is enabled and set to a comfortable volume.
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