Zoom X5 User manual

ADSL Modem
U S E R ’ S M A N U A L
X5

NOTICE
NOTICENOTICE
NOTICE
This document contains proprietary information protected by copyright, and
this Manual and all the accompanying hardware, software, and
documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in
any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or
documentation. The manufacturer reserves the right to make changes to the
hardware, software, and documentation without obligation to notify any
person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2004
All rights reserved.

Contents
1 INSTALLATION ............................................................. 4
1.1 IMPORTANT! BEFORE YOU BEGIN.......................................... 4
1.2 PACKAGE CONTENTS.......................................................... 4
1.3 QUICK START INSTRUCTIONS............................................... 5
1.4 USING PHONE FILTERS......................................................14
1.5 IF YOU NEED HELP...........................................................15
2 ADVANCED SETUP OPTIONS....................................... 16
2.1 HOW TO USE THE ADVANCED OPTIONS .................................16
2.2 WAN SETTINGS..............................................................17
2.3 LAN SETTINGS................................................................22
2.4 NAT FIREWALL...............................................................23
2.5 VIRTUAL SERVER (PORT FORWARDING).................................24
2.6 DMZ............................................................................27
2.7 DNS ............................................................................30
2.8 ADSL CONFIGURATION.....................................................31
2.9 ROUTE TABLE .................................................................32
2.10 MISCELLANEOUS ............................................................34
3 SYSTEM ADMINISTRATION........................................ 36
3.1 MONITORING SYSTEM STATUS ............................................36
3.2 MONITORING ADSL STATUS ..............................................37
3.3 PERFORMING SYSTEM ADMINISTRATION TASKS........................39
3.4 RESETTING THE UNIT TO ITS DEFAULT SETTINGS.....................40
3.5 UPDATING THE UNIT’S FIRMWARE........................................41
4 REMOVING THE X5 MODEM........................................ 42
APPENDIX A DSL INTERNET SETTINGS TABLES................. 43
APPENDIX B FRONT AND BACK PANEL DESCRIPTIONS....... 45
APPENDIX C ONLINE GAMING AND THE X5....................... 46
APPENDIX D MACINTOSH AND LINUX USERS: CONFIGURING
TCP/IP SETTINGS.............................................................. 49
APPENDIX E TROUBLESHOOTING..................................... 54
APPENDIX F REGULATORY INFORMATION......................... 58

4 X5 ADSL Modem User’s Manual
1
Installation
1.1 Important! Before You Begin
Before installing your X5 ADSL modem, you must have DSL
service enabled on your telephone line. To do this, you need
to sign up with a DSL service provider.
1.2 Package Contents
In addition to these installation instructions, your package includes
the following items:
•X5 ADSL unit
•Power adapter and power cord
•Straight-through Ethernet cable
•USB cable
•RJ-11 phone cord
•RJ-11-to-wall-jack adapter (certain models only)
•CD with documentation and installation software
•Warranty and Customer Support information (on CD)
•Phone filter(s) (certain models only).
If anything is missing or damaged, contact Zoom’s Customer
Service or your retailer or distributor.

Chapter 1: Installation Instructions 5
You Will Also Need
•A Macintosh, Linux, or Windows 98/98SE/2000/Me/XP
computer equipped with a Network Interface Card (NIC) or a
Windows 98/98SE/2000/Me/XP computer equipped with a
USB port.
•A telephone wall jack to plug the X5 unit into. The associated
phone line must be DSL enabled.
1.3 Quick Start Instructions
Should I Use Ethernet or USB?
Depending on your operating system and preference, follow
the appropriate instructions below.
Windows users: You have the option of connecting the X5 to the
Ethernet port or USB port of your computer. If you have an
Ethernet port, we recommend that you use it. If you would prefer
to use the USB jack to connect to your PC, check to be sure that
the PC has a USB port available.
Macintosh and Linux users: You must use the Ethernet option.
To Connect using Ethernet
1
11
1Macintosh and Linux Users:
Skip to Step 2 below.
Windows 98/98SE, Me, 2000, and XP Users:
You MUST install the software BEFORE connecting the
hardware.
a
aa
aYour computer must be on. Insert the supplied CD into
your computer. The CD should start automatically and the
Main Menu should open. (If the CD does not start
automatically: From the desktop, go to Start, select Run
and then type D:\setup.exe, where Dis the letter of your
CD-ROM drive.)

6 X5 ADSL Modem User’s Manual
b
bb
bClick the ADSL Modem Installation Wizard button, and
then click the Ethernet option. The software installation
proceeds automatically.
c
cc
cWhen the process is complete, you will be prompted to click
Finish. Your computer will shut down so you can connect
the hardware.
2
22
2Connect the X5.
Your computer should be shut down.
a
aa
aPlug one end of the supplied phone cord into the unit’s
DSL jack and the other end into the ADSL wall jack.
b
bb
bPlug one end of the straight-through Ethernet (10BaseT)
cable into one of the modem’s LAN ports (1, 2, 3, or 4) and
plug the other end into your computer’s Ethernet port. (You
can also use the LAN ports to connect an access point,
switch, or hub.)
c
cc
cPlug the power adapter into a power strip or wall outlet and
then into the X5’s POWER jack.
d
dd
dTurn the unit on by pushing the ON/OFF switch in. The
PWR light on the unit’s front panel should turn on. If it
doesn’t, make sure that there is power at the power strip or
wall outlet where you plugged in your power adapter.

Chapter 1: Installation Instructions 7
3
33
3After a few seconds, the unit’s front panel LINK light should
start to blink. When the LINK light changes from blinking to
solid, turn your computer back on and proceed to Configuring
Internet Explorer on page 8.
To Connect Using USB
1
11
1You must install the USB software on your Windows
computer before connecting the hardware.
a
aa
aInsert the supplied CD into your computer. The CD
should start automatically and the Main Menu should
open. (If the CD does not start automatically, from the
desktop, go to Start, select Run and then type
D:\setup.exe, where Dis the letter of your CD-ROM
drive.)
b
bb
bClick the ADSL Modem Installation Wizard button
and, if prompted, the USB option. The software
installation proceeds automatically. When the process is
complete, the Main Menu minimizes. You can click on
the Zoom icon to return to the menu at any time.
2
22
2Connect the X5.
a
aa
aPlug the included power adapter into a power strip or
wall outlet and then into the X5’s POWER jack.
b
bb
bTurn the unit on by pushing the ON/OFF switch in.
The PWR light on the unit’s front panel should turn on.
If it doesn’t, make sure that there is power at the power
strip or wall outlet where you plugged in your power
adapter.

8 X5 ADSL Modem User’s Manual
c
cc
cPlug one end of the supplied phone cord into the unit’s
DSL jack and the other end into the ADSL wall jack.
d
dd
dPlug one end of the USB cable into the modem’s USB
jack and the other end into your computer’s USB port.
3
33
3After a few seconds, the unit’s front panel LINK light should
start to blink.
Note: You may see a Found New Hardware box indicating
the progression of the installation; typically no user action is
necessary. If you are using Windows XP, however, you may
be required to click Next.
4
44
4Depending on your operating system, you may see a
Hardware Installation disclaimer box or a Digital
Signature Not Found dialog box. You can safely ignore
these messages and click Yes or Continue Anyway.
Windows XP Users: If prompted to do so, click Finish.
When the modem’s startup sequence is complete, the LINK
light changes from blinking to solid. Continue below with
Configuring Internet Explorer.
Configuring Internet Explorer
Your browser needs to be set up for a network connection, not a
dial-up connection. The instructions below are for Internet
Explorer. If you are using a different browser, set it up now to use
a network connection.
Internet Explorer 5.x or later
Internet Explorer 5.x or laterInternet Explorer 5.x or later
Internet Explorer 5.x or later
1
11
1On the desktop, right-click the Internet Explorer icon, and
select Properties.
If you cannot access Internet Explorer:
Windows XP users: From the desktop, click Start | Control
Panel | Network and Internet Options and then click the
Internet Options icon.
Windows 98/Me/2000 users: From the desktop click Start |
Settings | Control Panel and then click the Internet
Options icon.

Chapter 1: Installation Instructions 9
2
22
2In the Internet Properties dialog box, click the Connections
tab.
3
33
3On the Connections tab, click Setup.
4
44
4In the Internet Connection Wizard dialog box, select “I
want to set up my Internet connection manually, or I
want to connect through a local area network (LAN)”, and
click Next.
5
55
5In the Setting up your Internet connection dialog box,
change the selection to “I connect through a local area
network (LAN)” and click Next.
6
66
6In the Local area network Internet configuration dialog
box, uncheck the box “Automatic discovery of proxy
server”. Then click Next.
7
77
7A dialog box asks if you want to set up an email account. Click
No and then Next.
8
88
8When the configuration process is done, you will see a
Completing the Internet Connection Wizard dialog box. Be
sure to uncheck the box that says “To connect to the
Internet immediately, select this box….”
Then click Finish. If Internet Explorer is open, close it.
9
99
9Macintosh and Linux users, go to the TCP/IP Settings
Appendix on page 49.
All other users, continue below.
Establishing Communication
1
11
1You should have a Zoom icon on your desktop that looks like
this:
2
22
2Double-click it to display the Network Password dialog box.
If you do not have an icon like the one shown above on your
desktop, open your Web browser, type http://10.0.0.2, and
press Enter (or Return) to display the Network Password
box.

10 X5 ADSL Modem User’s Manual
Tip: If the Network Password box doesn’t display, perform the
following in this order: Recheck all connections; restart the modem
and computer; perform a hard reset (see page 40).
3
33
3Type the following User Name and Password in lower-case letters:
User Name: admin
Password: zoomadsl (the “l” is a lower-case letter, not the
number “1”)
Note: This User Name and Network Password are different from
the ones that your service provider may have given you. They
provide an added level of security that protects your X5’s settings.
These can be changed later if you would prefer to choose them
yourself.
The Basic Setup page should display.
You need to fill in at least three of these boxes: VPI, VCI,
and Encapsulation. Your service provider may have given
you these settings, although most do not. If you have them, it
will make installation a little faster and easier, but don’t worry if
you don’t have them. We’ll tell you how to figure them out.

Chapter 1: Installation Instructions 11
If Your Service Provider Gave You VPI, VCI, and
If Your Service Provider Gave You VPI, VCI, andIf Your Service Provider Gave You VPI, VCI, and
If Your Service Provider Gave You VPI, VCI, and
Encapsulation Settings (Most Users Will Not Have These)
Encapsulation Settings (Most Users Will Not Have These)Encapsulation Settings (Most Users Will Not Have These)
Encapsulation Settings (Most Users Will Not Have These)
1
11
1If you have this information (VPI, VCI, and Encapsulation),
enter it now in the appropriate boxes. If you are using PPP,
your service provider should also have given you a username
(usually your email address or the characters preceding the @
sign in your email address) and a password. These are NOT
the username and password that you used to get into the Basic
Setup menu.) If you cannot remember or cannot find your
username and password, call your service provider and tell
them you have misplaced your username and password. Then
enter them as well. Otherwise leave these boxes empty. Do not
change the information in any other boxes at this time!
2
22
2Click Save Changes.
3
33
3If the Encapsulation setting that you entered was either
PPPoE or PPPoA: Click Write Settings to Flash and
Reboot and Confirm. Once the process is complete, the X5’s
LINK light should remain on steady (this should take about 15
seconds). If it doesn’t, go to the Troubleshooting Appendix on
page 54.
If the Encapsulation setting that you entered was either
1483 Bridged or 1483 Routed: You must check now to make
sure that your IP Addressing is correctly set. See Setting IP
Addressing on page 13.
4
44
4Go to your Web Browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
5
55
5If you connect successfully, your installation is complete
and you’re ready to browse the web! If you do not connect
successfully, refer to the Troubleshooting Appendix on page
54.

12 X5 ADSL Modem User’s Manual
If You DO NOT Have VPI, VCI, and Encapsulation
If You DO NOT Have VPI, VCI, and EncapsulationIf You DO NOT Have VPI, VCI, and Encapsulation
If You DO NOT Have VPI, VCI, and Encapsulation
Settings from Your Service Provider (Most Users)
Settings from Your Service Provider (Most Users)Settings from Your Service Provider (Most Users)
Settings from Your Service Provider (Most Users)
If you do not have the settings, the tables beginning on page 43
show the settings for the most commonly encountered service
providers in the US and many other countries.
Unfortunately, many of these service providers use different
settings in different areas, so you may have to try more than one
setting to find the right one for your area, as explained below.
1
11
1Go to the Table on page 43 (Appendix A) and find your
service provider on the list. If you are in the US and your
service provider is not on the list, follow the instructions using
the settings for Service Provider Not Shown at the bottom of
the table.
2
22
2There may be more than one setting shown for your service
provider. The numbers after the service provider’s name
indicate the most often used setting with a (1), the next with a
(2), and so on.
3
33
3Enter the most used setting (1) for your service provider in
the appropriate boxes in the Basic Setup menu (shown on
page 10). If you are using PPP, your service provider should
have given you a username (usually your email address or the
characters preceding the @ sign in your email address) and a
password. These are NOT the username and password that
you used to get into the Basic Setup menu.) If you cannot
remember or cannot find your username and password, call
your service provider and tell them you have misplaced your
username and password. Then enter them as well. Otherwise
leave these boxes empty. Do not change the information in
any other boxes at this time!
4
44
4Click Save Changes.
5
55
5If the Encapsulation setting that you entered was either
PPPoE or PPPoA: Click Write Settings to Flash and
Reboot and Confirm. Once the process is complete, the X5’s
LINK light should remain on steady (this should take about 15

Chapter 1: Installation Instructions 13
seconds). If it doesn’t, go to the Troubleshooting Appendix on
page 54.
If the Encapsulation setting that you entered was either
1483 Bridged or 1483 Routed: You must check now to make
sure that your IP Addressing is correctly set. Go to Setting IP
Addressing on page 13. Otherwise go to the Troubleshooting
Appendix on page 54.
6
66
6.Go to your Web Browser (i.e., Internet Explorer or Netscape
Navigator) and try to connect to a familiar Web address.
7
77
7If you connect successfully, your installation is complete
and you’re ready to browse the web! If you do not connect
successfully, continue with Step 9 below.
8
88
8Go back to the table on page 43 (Appendix A) and enter
the next most frequently used settings—those labeled (2) if
you just entered (1), or (3) if you just entered (2). Click Save
Changes,Write Settings to Flash and Reboot, and
Confirm. Once the process is complete, the X5’s LINK light
should remain on steady (this should take about 15 seconds).
Remember, if you are entering either 1483 Bridged or 1483
Routed for your Encapsulation setting, you must check now
to make sure that your IP Addressing is correctly set if you
haven’t already done so. See Setting IP Addressing below. If
there are no more settings shown for your service provider,
and you cannot connect, go to the Troubleshooting Appendix
on page 54.
9
99
9Now jump back to Step 6.
Setting IP Addressing
Setting IP AddressingSetting IP Addressing
Setting IP Addressing
If the Encapsulation setting that you entered on the Basic Setup
menu was either 1483 Bridged or 1483 Routed, the X5 can be set
for DHCP (also known as a dynamic IP address) or for a static IP
address. Most DSL service providers use DHCP. There is typically
an extra charge for a static IP address, and you normally have to
make a special request to get one.

14 X5 ADSL Modem User’s Manual
1
11
1Go to the X5’s Advanced Settings page, and click WAN
Settings.
2
22
2To set the X5 for DHCP, select the DHCP client enable
box. Leave the Host Name field blank.
To Set the X5 for Static IP Addressing, enter the static
IP address and subnet mask assigned to you by your
service provider.
4
44
4Do not change any other fields!
5
55
5Click Save Changes, then Write Settings to Flash and
Reboot, and finally Confirm.
6
66
6Return to the Basic Setup menu by clicking the Basic
Setup icon at the top of the X5’s page, and resume
where you left off (either Step 4 on page 11 or Step 6 on
page 13).
1.4 Using Phone Filters
You should use a filter with each device—phone, fax machine,
analog modem, etc.—that is sharing the DSL-enabled line, because
this prevents the device from receiving noise when the DSL
modem is on. For all other devices on the DSL-enabled line, plug
the device’s phone cord into the filter’s PHONE end, and plug the
filter’s LINE end into the wall jack. Some X5 models come with
filters, and more can be purchased from a retailer or service
provider.
Now that your modem is installed and appropriate filters are
attached, you’re done. Enjoy using the X5.
The remainder of this manual contains information intended for
users looking for expanded capabilities or for future reference—for
example, there are chapters on Advanced Setup Options and
System Administration. Refer to the Table of Contents for
guidance.

Chapter 1: Installation Instructions 15
1.5 If You Need Help
•If you have hardware installation problems, our Technical
Support Staff will be happy to assist you.
Windows Users: Please see the Customer Support portion of
the CD for contact information. You may also want to refer to
the Frequently Asked Questions on the CD.
Macintosh and Linux Users: You will find Customer
Support information and Documentation in Adobe PDF
format in the appropriately named folders in the CD-ROM’s
directory.
•If you have DSL service problems, you should contact
your DSL service provider.
•From time to time, Zoom may release improved firmware.
This is available at www.zoom.com , along with upgrade
instructions. We recommend that you check this site
periodically for updates.

16 X5 ADSL Modem User’s Manual
2
Advanced Setup Options
In addition to its basic setup options, the X5 unit includes
options for specialized, or advanced, settings. If you are like
most users, you will not need these options. The X5 is designed
so that the basic setup settings are sufficient for most users.
This chapter is applicable only if you need to perform
sophisticated tasks.
2.1 How to Use the Advanced
Options
All the Advanced Configuration settings are accessible from the
Advanced Setup page. Click its icon at the top of the X5’s main
interface page. (If you have exited from the X5 and have forgotten
how to establish communication with it, refer to page 8.)

Chapter 2: Advanced Setup Options 17
IMPORTANT:
Every time you make changes to an Advanced Setup page,
you must click the Save Changes button and then the Write
Settings to Flash and Reboot button. A Confirm page
displays; click the button to complete the process. If not, any
changes will be lost when you navigate to another page.
2.2 WAN Settings
The WAN Settings page contains information pertaining to your
Wide Area Network (WAN) ADSL setup and how you access the
Internet. From the Advanced Setup page, click the WAN
Settings button. A screen displays with several fields to fill in. For
each field or category, we have included a table for reference.
Note: Any settings entered in the Basic Setup page will be
reflected in the WAN Settings page.

18 X5 ADSL Modem User’s Manual

Chapter 2: Advanced Setup Options 19
Permanent VC (Virtual Circuit) Settings
Your service provider will supply the Permanent Virtual Circuit
(PVC) setting for your basic Internet connection. You can define
additional PVCs for services such as telephony or to connect to a
managed Virtual Private Network (VPN) if available in your area.
Consult your service provider.
Enabled? Enabled by default.
VPI Supplied by your service provider (for
reference tables, see page 43).
VCI Supplied by your service provider (for
reference tables, see page 43).
Static IP Address Most providers use dynamic IP addressing;
only providers using Bridged or Routed IP
Encapsulation can use static IP addresses. If
your provider has given you a static IP
address, enter it here.
Subnet Mask For static IP address users only (see above):
Enter the subnet mask of the static IP
address given to you by your service provider.
Virtual Circuits No. of virtual circuits that can be set up: 1-7.
Note: You must scroll down to the bottom of the page to reach
the Virtual Circuit field and select a number from the dropdown
list to identify a PVC. The number 0 is reserved for the Basic Setup
settings preconfigured for your provider. Be sure to click Save
Changes and then Write Settings to Flash and Reboot. Once
you have set up multiple PVCs, you can switch between them by
selecting a different number from the Virtual Circuit dropdown
list and clicking Save Changes and Writing Settings to Flash
and Reboot.
ATM
ATM, or Asynchronous Transfer Mode, allows you to change the
way in which your data is sent over the Internet.
ATM Service Category Default is UBR (Unspecified Bit Rate). CBR
(Constant Bit Rate) is optional. You can only
use CBR if you have arranged to do so with
your provider.
Bandwidth Default is 0(which equals UBR). Specifying
bandwidth is only possible with CBR.

20 X5 ADSL Modem User’s Manual
Encapsulation
The Encapsulation mode, like the VPI and VCI numbers, is
specified by your service provider (see Permanent VC Settings,
page 19).
Encapsulation This mode is supplied by your service provider (for
reference tables, see page 43).
Bridge
The Bridge option is disabled by default. You should enable it
only if your service provider instructs you to.
IGMP (Internet Group Management
Protocol)
IGMP is the Internet standard for IP multicasting, or broadcasting
a message to many recipients simultaneously. Your choices are
enabled or disabled; the default is disabled.
IMPORTANT:
Before enabling IGMP, navigate to the Advanced Setup
page, click Misc Configuration, select Enabled in the
IGMP Proxy dropdown list, and click Save Changes and
Write Settings to Flash and Reboot. If you don’t
perform this step first, enabling IGMP on this page will
not have any effect.
Default Gateway
Normally, you would not enter anything into the Default Gateway
field. You would do so only if you want to connect your modem to
the Internet via a different Gateway Router, or if your service
provider has instructed you to change it.
PPP (Point-to-Point Protocol)
PPP is the most widely used protocol for authenticating your
connection to the Internet. Should you change service providers,
you may need to change the data in these fields. Note: These
settings also appear on your Basic Settings page.
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