Zoom 5363 User manual

Connecting Model 5363 wirelessly to some device
¾If you don’t have an available cable TV cable or wall jack, use a coaxial “T adapter” or
“splitter” available from most electronics retailers. (see example at right). Make sure you
get one designed for cable modems and/or cable TV. These typically have one female IN
jack and two female OUT jacks. You can disconnect a live cable from your TV set-top
box and screw it into the IN jack of the splitter. Then connect
one coaxial cable from an OUT jack to your TV set-top box and
another coaxial cable from the other OUT jack to your cable
modem. You can see that this approach uses one splitter and 2
additional coaxial cables, each of which has male connectors on
each end. Some electronics retailers carry the Zoom Cable
Modem Connection Kit which has an excellent splitter and 2
coaxial cables packaged together at a reasonable price. You
can also purchase splitters and coaxial cable separately if you
prefer to do that, perhaps because you need a special length of coaxial cable.
MODEL 5363 QUICK START
A Wi-Fi compatible computer, smartphone, tablet, smart TV, game station, or other device can access
the Internet wirelessly through your Cable Modem/Router. You can connect up to 253 devices
wirelessly. To make the wireless connection, follow these steps:
This Quick Start describes how to connect Model 5363 to a cable modem service, and how Ethernet-
capable and wireless computers, smartphones, tablets, smart TVs, and other devices can use Model
5363 for Internet access. 1First locate the wireless connection setup on your device, and then select the cable modem/router
network with the same name as the SSID name on the bottom of your cable modem/router.
2Next you will be prompted to enter the Security Key or Password for your wireless network. The
WPA/WPA2 security key is printed on the bottom label of your cable modem/router and is unique
to you.
Package Contents
•Cable modem / Router
•Power cube
•Ethernet RJ-45 cable Cable Modem Bottom Label:
•This Quick Start flyer
2Connect the supplied Ethernet cable between any cable modem LAN jack and a computer’s
Ethernet jack. We recommend that you do this even if you later plan to disconnect this
computer. If connecting the Ethernet cable to a computer is difficult or impossible, you can
make a wireless connection as discussed below in “Connecting Model 5363 wirelessly to
some device.”
Before installing your cable modem, please read this.
You need to connect the cable modem to a cable modem service that uses any of the popular DOCSIS
standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable
service provider. 3Connect the Zoom power cube between the Zoom cable modem and a live power jack.
4What you do next depends on your cable modem company. Typically you can call your cable
modem company’s support department and tell them your cable modem is hooked up. They’ll
normally ask for the information mentioned above in “Before installing your cable modem
please read this.” Some cable companies also let you just open the browser on a computer
that’s connected to the Zoom cable modem. A setup page comes up automatically, and you
follow the instructions.
Your cable service provider will need to know your modem's MAC ADDRESS, which is printed on a
label on the bottom of your modem. You provide this when you order cable modem service, or by
calling the cable company before or after installing your modem, or by entering your CM MAC
ADDRESS on an account setup web page that appears when you first connect your cable modem to
your provider’s network. Normally your cable service provider will tell you when to provide the CM MAC
address. You may also be asked for your cable modem's model name and number, which is ZOOM
5363. If you need the modem's serial number, you can find it near the MAC address on the label.
3When your Model 5363’s Online light is solid green as discussed above, open your device’s
browser and go to a website to test your wireless setup. If it works, congratulations! If it doesn’t,
please see the Troubleshooting Tips in the User Manual.
5Go to “Now that your cable modem is connected, do this.” below.
Now that your cable modem is connected, do this.
If you are replacing an “old” cable modem, do this:
1Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem.
If the coaxial cable has a screw-on connector, turn the connector clockwise when tightening
the cable onto the Zoom cable modem.
2If there’s an Ethernet cable plugged into the old cable modem, unplug the Ethernet cable
from the old cable modem and plug it into any of the Zoom cable modem’s LAN jacks.
3Connect the Zoom power cube between the Zoom cable modem and a live power jack. DO
NOT use your old cable modem’s power cube on your Zoom cable modem.
4What you do next depends on your cable modem company. Typically you can call your cable
modem company’s support department and tell them your cable modem is hooked up.
They’ll normally ask for the information mentioned above in “Before Installing Your Cable
Modem.” Some cable companies also let you just open the browser on a computer that’s
connected to the Zoom cable modem. A setup page comes up, and you follow the
instructions.
5Go to “Now that your cable modem is connected, do this.” below.
If this is a first-time cable modem installation (that is, you are NOT replacing an “old”
cable modem), do this:
1Connect a “live” coaxial cable from your cable service provider to your cable modem. (If you’re
not sure a cable is live, you can see whether you get a good TV signal when that cable is used
with a working TV set-top box.) Here are some ways you can get the live cable:
Coaxial Cable Cable TV Jack
¾You have a cable TV cable (“coaxial cable”) with a male connector on the end that isn’t
connected to anything. This cable may be coming out of a wall or connected to a cable
TV jack.
¾There’s a cable TV jack in your wall. You can connect a cable TV “coaxial cable”
between that jack and your cable modem. You may have a coaxial cable, possibly one
that came with a cable modem starter kit from your cable service provider. If you don’t
have a coaxial cable, you can get one at most electronics stores. You want one with a
screw-in male F connector at each end, with a length that works for your installation.
When your cable modem first connects to your cable service provider, allow 5 to 30 minutes for the
cable modem to connect to the network. The cable modem uses this time to locate and connect to the
appropriate channels for communication. You’ll see the DS (downstream), US (upstream), and Online
modem lights flashing until the Online light stays steady green to signal success. (Blue US/DS LEDs
indicate channel bonding.)
Note: In the unlikely event that you want to change the unique SSID or the Security Key, please refer
to the User Manual on our website at www.zoomtel.com/5363manual
Read this only if you are connecting additional computers and/or other devices to
the cable modem/router’s Ethernet/LAN ports
¾To check that your cable modem is working, open your browser and go to a familiar Web site. If it
works, congratulations! Installation is complete for a single PC. For Internet access using a
smartphone, tablet, or other wireless device, see “Connecting Model 5363 wirelessly to some
device.”
You can plug up to four computers, game consoles, or other Ethernet-capable devices into the cable modem’s LAN
ports.For information about your specific device, please refer to the documentation that came with that
device. Follow the instructions on the other side of this Quick Start for each computer or other device.
¾If you want to connect additional computers or other devices using the modem/router’s
Ethernet/LAN ports, please see Read This Only if You Are Connecting additional computers
and/or other devices to Model 5363’s Ethernet/LAN ports. 1If you connected the cable modem to a computer using a wired connection when setting up the
cable modem, unplug the computer now if you don’t want it to stay connected to the cable
modem.
¾If you are playing a multi-player game over the Internet, you may need to setup the modem in a
special way for the game to work. This can be done by setting up a DMZ or by using port
triggering. Please see the User Manual on our website at
2To connect a computer or other Ethernet-capable device, plug one end of an Ethernet cable into
any available Ethernet (LAN 1, 2, 3, or 4) port on the cable modem and plug the other end of the
Ethernet cable into the Ethernet port of the additional device you want to connect to the cable
modem. (If you are connecting a hub or a switch, this is typically called an Uplink or Expansion
port.) If you are connecting a computer or game station, go to step 5 of this section.
www.zoomtel.com/5363manual for
guidance about the best setup.
¾In the unlikely event that you want to configure advanced options, please refer to the User
Manual on our website at www.zoomtel.com/5363manual.3If you are connecting a network device such as a switching hub, use the instructions that came
with that device. Then reboot any computer that is part of your network. For example, if you
connected a switching hub, reboot any computer that will make a wired connection to that
switching hub.
Hardware Connection
4If you are connecting a HomePlug adapter pair with one adapter plugged into the cable modem
and an AC outlet, and the other adapter plugged into a computer or game station and an AC
outlet, make those connections and then go to step 5.
5Verify that your Internet connection is working. Open a Web browser on each computer that’s
using your network and try to connect to a familiar Web address.
LAN 1-4 (Gigabit Ethernet 1-4) Note: If at any time you need to make changes to the cable modem’s configuration, open a web
browser from any PC on your cable modem’s network and type http://192.168.0.1 to open the
Zoom Configuration Manager. Alternately, you can connect a computer directly to the cable
modem, open its browser, and then type http://192.168.0.1.
Four 10/100/1000 auto-sensing Ethernet ports for computers
and other devices that have an Ethernet port.
RESET
Press and hold this recessed button at least 8 seconds in the
unlikely event that you want to restore the default factory
settings. This button is recessed to prevent accidental resets
of your cable modem/router.
Congratulations! You have connected an additional device to the Internet. You can connect up to 4
Ethernet-capable devices to the cable modem/router, following the instructions above for each device
and starting at step 2 of this section. You can also connect wireless devices as discussed above.
Logging in to the Zoom Configuration Manager
COAX
Connect your coaxial cable line to this port. Most users don’t need to use the Zoom Configuration Manager. The Configuration Manager lets you
configure the cable modem for gaming, configure advanced features, and make changes to the default
wireless security options including the SSID and Wireless Password. Basic information about the
Configuration Manager is summarized below. For more information about using the Configuration Manager
please refer to the User Manual at
POWER
Connect the supplied power cube to this port.
www.zoomtel.com/5363manual .
Step 1: Connecting the Cable Modem/Router to a Computer
1Check that the router is connected to a computer through an Ethernet cable or wirelessly.

Step 2: Establishing Communication
1Open your Web browser, enter http://192.168.0.1 in the address bar, and press the Enter key to
open the Cable Modem/Router configuration software. Problem: I cannot access the Internet. My Power light is on, and my Downstream and
Upstream lights are on or blinking. My Online light won’t stay on.
2In the login dialog box, type the following User Name and Password in lower case, then click OK.
User Name: admin
Password: admin
3The Status page should appear. If the Status page doesn’t appear, please see Troubleshooting
Tips.
Front Panel LEDs
Model 5363 has several lights on its front panel to help you monitor the cable modem/router’s status.
LIGHT COLOR DESCRIPTION
Power Green ON: power is supplied to the cable modem/router
OFF: power is not supplied to the cable modem/router
DS Receive
Downstream
sync
Green or
Blue
Blinking: Scanning for downstream channel
Green ON: Synchronized on 1 channel only
Blue ON: Synchronized with more than 1 channel
(Downstream
Bond mode)
US Send
Upstream sync
Green or
Blue
Blinking: Ranging is in progress.
Green: Ranging is complete; operate on 1 channel
Blue: Ranging is complete; operate on more than 1 channel
(Upstream Bond mode)
OFF: Upstream channel is inactive
Online Green
Blinking: Cable interface is acquiring IP, Time of Day, and
configuration
ON: Cable modem/router is online
OFF: Cable modem/router is offline
Wireless or
WPS
Green or
Orange
ON: Wireless is enabled or Pairing completed successfully
OFF: Wireless is not enabled
Orange Blinking: WPS is in discovery mode (pairing)
WPS
Button
Pressing the WPS button initiates a WPS connection with
other wireless devices.
Please note the following:
¾Do not block the modem vents in any way.
¾Do not place the modem near a heating or air conditioning duct, in direct sunlight, anywhere
susceptible to drastic temperature changes, or where it’s very hot or very cold.
Troubleshooting Tips
Problem: I cannot access the Internet. What should I do first?
Solution: Try the following:
¾Make sure that your Cable Modem/Router’s MAC address is registered with your cable
provider. When your provider’s representative or setup software asks for your MAC
address, you can find the CM MAC address on your modem/router’s bottom label. If
you are having a problem, you may need to check with your cable service provider to
make sure the service provider set up its system properly for your cable modem.
¾Make sure your Cable Modem/Router’s plugged into a live power outlet.
¾Check your Cable Modem/Router’s Ethernet and coaxial cable connections. Make
sure the coaxial cable is tightly connected. If a computer is plugged into an Ethernet
port, make sure that the cable is plugged in all the way on both ends.
¾If you are using wireless, check that your wireless connection is functioning correctly.
Check the section below, “I am having trouble connecting my computer or other device
wirelessly to the Cable Modem/Router.”
¾Power off your modem/router for at least 10 seconds and then power it back on.
¾Restart your computer or other devices connected to the Cable Modem/Router. This
ensures that they receive a correct IP address from the router.
Problem: I cannot access the Internet. My Power light is on, my Downstream and
Upstream lights are on or blinking, and my Online light is on.
Solution: If you are using your computer’s Ethernet port, check that there is a good connection
between your computer and the modem/router’s Ethernet port. Check that the light
for that port is on or flashing.
If you are using wireless, check that your wireless connection is functioning correctly.
Check the section below, “I am having trouble connecting my computer or other device
wirelessly to the Cable Modem/Router.”
Solution: Try the following:
¾Check to see that your cable TV is working. If it isn’t, contact your cable service
provider. There may be a bad connection to the cable to your home or location.
¾Check with your cable service provider to make sure that your cable data service is
available and running.
¾In some cases, the cable signal may be weak or noisy. If possible, see if the cable
modem/router works better when it’s connected as near as possible to where the
coaxial cable comes into your home.
¾If you have a splitter between the cable modem/router and the wall, remove the splitter
and connect the cable modem/router directly to the wall. A splitter is a small device
that has a single coax cable on one side and 2 coax cables on the other side. If this
fixes the problem, you may need to get a better splitter.
¾If the problem persists, you may need to ask your cable service provider to check the
signal quality on your cable connection.
Problem: I am having trouble connecting my computer or other device wirelessly to the
Cable Modem/Router.
Solution: Try the following:
¾Verify that you can access the Internet with a computer or other device connected
through an Ethernet cable to one of the LAN ports of your cable modem/router.
If you cannot, try the steps outlined in the previous troubleshooting tips.
If the wired computer can access the Internet, reboot the wireless device (this will
allow the device to release and renew their IP addresses) and try to access the
Internet again.
If you still cannot connect to the Internet wirelessly, continue below.
¾Check the wireless security settings on the wireless device and verify that your device
is using the same wireless security and password as the Cable Modem/Router. The
default wireless settings can be found on the bottom label of your router. The settings
on your computer, phone, or other device must match the modem/router settings –
either the default settings or some new settings you made.
¾Check the signal strength of your wireless connection. Most wireless adapters have
some type of signal strength meter that shows how strong your wireless signal is.
Windows users, click the Wireless icon in your system tray to check signal strength.
If your signal strength is not strong enough, try reorienting the antennas on the Cable
Modem/Router.
¾Change the wireless channel. To do that, follow these steps:
1Open the Zoom Configuration Manager by entering the following in your Web
browser's address bar: http://192.168.0.1
2In the Login dialog box, type the following User Name and Password in lower
case, and then click Login.
User Name: admin
Password: admin
3Click Wireless on the menu bar to open the Wireless page.
4On the Radio page, from the Control Channel drop-down menu, select a channel
that is 5 channels away from the current channel you are using. You may need to
switch the Sideband for Control Channel setting from lower to upper to access
the higher channels.
5Be sure to click Apply after you change the channel. All devices connecting
wirelessly will automatically switch to the new channel.
¾If changing the wireless channel did not help, you should reduce the amount of
bandwidth your wireless connection is using from 40 Mhz to 20 Mhz on the same
wireless page.
¾Move the device trying to access the Cable Modem/Router to a different location,
ideally closer to the Cable Modem/Router.
¾If possible, move the Cable Modem/Router to a new location, ideally closer to the
wireless device.
¾For some computers and some tablets, try deleting the old network settings including
the SSID and password/pre-shared key. After you do that, use the new settings.
Normally the new settings should be the modem/router’s default settings as discussed
above.
¾Refer to your computer’s or other device’s documentation if necessary.
Problem: I don’t know my Cable Modem/Router’s SSID or Password.
Solution: The default values are printed on the bottom label of the modem/router.
If you have changed these values, connect a computer to any Ethernet port of the
modem, open the computer’s Web browser, enter http://192.168.0.1 into the
browser’s address bar, and press ENTER to go to that address. When the
modem/router’s user interface comes up, enter admin for both the username and
password. Go to the Wireless section to find the SSID and password (also called
Preshared Key or Passphrase).
Problem: What do I do if my cable service provider wants me to access the Configuration
Manager?
Solution: Make sure you have a connection between your computer or other device and the
cable modem/router.
1Open the Zoom Configuration Manager by entering the following in your Web
browser's address bar: http://192.168.0.1
2In the Login dialog box, type the following User Name and Password in lower case,
and then click Login.
User Name: admin
Password: admin
3Click the Router tab and select Cable Modem submenu tab on the left panel. Now
you will see status information about your cable modem/router and its connection
that you can read back to your service provider.
Problem: What if I'm told that my Model 5363 cable modem/router isn't approved for my cable
modem service? ®
Solution: This product has been certified by CableLabs , the cable service provider’s primary test
lab. However, some cable service providers have their own certification process. To see
whether model 5363 is certified by your cable service provider, you should be able to
check your service provider’s Web site or to speak with someone from your service
provider. In the unlikely event that you are told that your Zoom modem is not approved by
your cable modem service, please email us at [email protected] or call us at
[phone].
For additional Troubleshooting Tips see the User Manual at www.zoomtel.com/5363manual
If You Need Help
We encourage you to register your product and to notice the many support options available from
Zoom. Please go to www.zoomtel.com/techsupport From here you can register your modem
and/or contact our technical support experts and/or use our intelligent database SmartFactstm
and/or get warranty information.
US: [phone]
Return of Defective Units
Please contact your local distributor or retailer for factory-authorized repair or replacement of your in-warranty
defective product. If you are unable to reach your distributor or retailer, you can contact Zoom Factory
Customer Service in the United States by calling: [phone]
Please note that you are responsible for any charges (including brokerage or customs and duties) associated
with shipping the defective unit to Zoom for repair. During the first year Zoom will pay return ground shipping
to the customer in the U.S. and U.K. After the first year you may be required to pay a shipping and handling
fee. Any applicable customs, dutiesand brokerage charges to import the product are your responsibility.
Safety Issues & Warnings
For your protection, observe the following safety precautions when setting up and using your equipment.
Failure to observe these precautions can result in serious personal injury and damage to your equipment.
WARNING: Risk of electric shock. Do NOT expose to water or moisture.
¾The cable modem is a high-performance communications device designed for home and office
environments.
¾Do NOT use the cable modem outdoors. Keep the cable modem in an environmentthat is between
0°C and 40°C (between 32°F and 104°F).
¾To avoid overheating the cable modem, do NOT place any objecton top of the cable modem.
¾Do NOT place any object on top of the cable modem or force it into a confined space.
¾Do NOT restrict the flow of air around the cable modem.
¾The manufacturer assumes no liabilities for damage caused by any improper use of the cable modem.
¾Never push objects of any kind through openings in the casing. Dangerous voltages may be present>
Conductive foreign objects could produce a short circuit that could cause fire, electrical shock, or
damage to the equipment.
¾Make sure the voltages and frequency of the power outlet matches the electrical rating labels on the
power cube.
¾Whenever there is danger of lightning, disconnect the power cable and Coax cable from the cable
modem to prevent damage to the unit. The use of an AC protection device will not completely protect
the cable modem from damage caused from the transmission across the Coax network.
FCC Statement
This device complies with Class B Part 15 of the FCC Rules. The device generates, uses and can radiate
radio frequency energy and, if not installed and used as instructed, may cause harmful interference to radio
communication. Only Coaxial cables are to be used with this device in order to ensure compliance with FCC
emissions limits. Accessories connected to this device by the user must comply with FCC Class B limits. The
manufacturer is not responsible for any interference which results from use of improper cables, or which
results from unauthorized changes or modifications to the device. A Minimum 26 AWG Line Cord should be
used for connection to the cable modem.
Limited Warranty
Zoom Telephonics, Inc. warrants this product against defects in material and workmanship for a warranty
period of 2 years. To read the full warranty, please see www.zoomtel.com/5363warranty
1954-B 27707 ©2014