
Z2I-4388-01
ZOOM CORPORATION
4-4-3 Kanda-surugadai, Chiyoda-ku, Tokyo 101-0062 Japan
zoomcorp.com
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Troubleshooting
Cannot select or use the AMS-22 device
→Conrm that the AMS-22 has been connected
correctly on the computer.
→Quit all software that is using the AMS-22. Then,
disconnect and reconnect the USB cable con-
nected to the AMS-22.
→Connect the AMS-22 directly to a USB port on the
computer. Do not connect it using a USB hub.
→When connecting to a Windows computer, install-
ing the dedicated driver can resolve problems
with applications other than DAWs.
→Reinstall the driver.
The sounds of devices connected to input
jacks are distorted, too quiet or silent
→When using a condenser mic, set the 48V switch
to ON.
→Conrm that the level indicator is not lighting red.
If it is lighting red, lower the GAIN knob.
→Adjust the GAIN knob.
→Adjust the OUTPUT knob.
Cannot play or record
→Conrm that the sound setting of the computer
being used is set to "ZOOM AMS-22".
→Conrm that AMS-22 is set for input and output in
the software being used.
→Quit all software that is using the AMS-22. Then,
disconnect and reconnect the USB cable con-
nected to the AMS-22.
Playback sound cannot be heard or is quiet
→Check the connections and volume settings of the
speakers.
→Adjust the OUTPUT knob.
Recorded audio is too loud, too quiet or
silent
→Adjust the GAIN knob.
A smartphone or tablet cannot be used
→Conrm that the external power supply is con-
nected correctly.
Sound skips during playback or recording
→If the audio buffer size of the software being used
can be adjusted, increase it.
→Turn off the automatic sleep function and other
computer power saving settings.
→Connect the AMS-22 directly to a USB port on the
computer. Do not connect it using a USB hub.