Zultys ZIP2x2 User manual

ZIP2x2
and
ZIP2x1
Manual Part Number 90-18213
User’s Manual
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale CA 94085-5327
USA
[phone]
http://www.zultys.com

Notice
The information contained in this document is subject to change without notice.
Zultys Technologies makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Zultys Technologies shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material.
Zultys Technologies assumes no responsibility for the use or reliability of interconnected
equipment that is not furnished by Zultys Technologies.
This document contains proprietary information which is protected by copyright. The contents of
this manual and the associated software are the property of Zultys Technologies, and all rights are
reserved. No part of this document may be photocopied, reproduced, stored in any computer
format, translated to another language, or publicly displayed without the prior written consent of
Zultys Technologies.
The information contained herein has been prepared by Zultys Technologies solely for use by
Zultys’s employees, agents, and customers. Dissemination or use of the information or concepts
contained herein to or by other parties is prohibited without prior written consent from Zultys
Te c h n o l o g i e s .
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Technologies and may be registered trademarks in certain countries. All other names may be
trademarks or registered trademarks of their respective owners.
Revision History
Release Release Date
1.0.0 11 March 2005
1.0.2 10 June 2005
1.0.3 06 July 2005

i
Contents
Chapter 1 Introduction 1
1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2.1 Switch Functionality (ZIP2x2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2.2 Display Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2.3 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.4 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.5 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.6 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2 Receiving the Phone 7
2.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.1 Unpacking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.2 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.3 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . . 9
2.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.2 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.3 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.4 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.5 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4.6 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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ZIP2x2 User’s Manual
Chapter 3 Installation 11
3.1 Preparing the Phone for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.1.1 Wall or Desk Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.1.2 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.1.3 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.1.4 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.2 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2.2 Initial Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.2.3 Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2.4 Running a Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2.5 Communicating with the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2.6 Satisfactory Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4 Provisioning the Phone 25
4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 Configuration Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2.1 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2.2 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.2.3 Web Interface Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.3 Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.3.1 Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.3.2 Boot Process Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.4 Updating Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.4.2 Specific Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.4.3 Binary File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.4.4 Ladder Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.4.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Chapter 5 Interacting with the Phone 37
5.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.2 Using the Keypad and the Buttons. . . . . . . . . . . . . . . . . . . . . . . . . 37
5.2.1 Description of Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.2.2 Description of Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.3 Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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5.3.1 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.3.2 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.4 Basics of Display Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.4.1 Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.4.2 Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.4.3 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.5 Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter 6 Using the Phone 45
6.1 Going Off Hook and On Hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.1.1 Using the Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.1.2 Off Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.1.3 On Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.1.4 Switching Between the Handset and Speaker . . . . . . . . . . . . . . . . . . . 45
6.1.5 Disconnecting the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6.2 Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6.2.1 Dialling a Number After You Get Dial Tone . . . . . . . . . . . . . . . . . . . 46
6.2.2 Dialling a Number without Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . 48
6.2.3 Sending a # as Part of the Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
6.2.4 Making a Call While Accessing the Menu . . . . . . . . . . . . . . . . . . . . . 48
6.2.5 Dialling Using a SIP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6.2.6 Editing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.2.7 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.2.8 Making a Call Without a SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . 52
6.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . . 53
6.3.1 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6.3.2 Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6.3.3 Far End Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6.3.4 Network Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.3.5 Call Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.3.6 Normal and Summary Display Modes . . . . . . . . . . . . . . . . . . . . . . . . 55
6.3.7 Network Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
6.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
6.4.1 Alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
6.4.2 Before You Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
6.4.3 Receiving Multiple Calls and Call Waiting . . . . . . . . . . . . . . . . . . . . . 57
6.4.4 Rejecting the Call or Not Answering . . . . . . . . . . . . . . . . . . . . . . . . . 58
6.4.5 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
6.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

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ZIP2x2 User’s Manual
6.5.1 Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
6.5.2 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
6.5.3 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
6.5.4 Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6.5.5 Transferred by the Other Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6.6 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.6.1 You Terminate the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.6.2 Other Party Terminates the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.7 Quick Ways to Dial a Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.7.1 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.7.2 Dialling a Phone Book Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
6.8 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
6.8.1 Initiating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
6.8.2 Placing a Conference Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6.8.3 Resuming a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6.8.4 Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6.8.5 Adding Another Person to the Conference . . . . . . . . . . . . . . . . . . . . . 67
6.8.6 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 7 Special Functions 71
7.1 Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
7.2 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
7.3 Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
7.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
7.3.2 Unconditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
7.3.3 On No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
7.3.4 When Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
7.3.5 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.4 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.4.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.4.2 Individual Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
7.4.3 Holding, Transferring, and Forwarding Calls . . . . . . . . . . . . . . . . . . . 77
7.4.4 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Chapter 8 The Menu 79
8.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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8.2 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
8.2.1 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
8.2.2 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8.2.3 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
8.2.4 Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
8.3 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.3.1 Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.3.2 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
8.3.3 Manufacture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8.4 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
8.4.1 LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.4.2 Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.4.3 Clear User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
8.4.4 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
8.4.5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
8.4.6 Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
8.4.7 Regional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
8.4.8 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
8.5 Pswd Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
8.5.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
8.5.2 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
8.5.3 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
8.5.4 VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
8.5.5 Names & Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
8.5.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
8.6 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
8.6.1 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
8.6.2 Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
8.6.3 Loop Ethernet Ports (ZIP2x2 only) . . . . . . . . . . . . . . . . . . . . . . . . . . 122
8.6.4 Buttons and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
8.6.5 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
8.6.6 LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
8.6.7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
8.6.8 Audio Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Appendix A Menu Structure 127
Appendix B LED Summary 131

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ZIP2x2 User’s Manual
B.1 Call Appearance Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
B.1.1 Message and Encrypt Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
B.1.2 DND and Forward Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Appendix C Configuration Files 133
C.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
C.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
C.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
C.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
C.3 Configuration File Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
C.3.1 File Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
C.3.2 Parameter Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
C.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
C.4.1 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
C.4.2 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
C.4.3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
C.4.4 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
C.4.5 Audio Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
C.4.6 VLAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
C.4.7 Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Appendix D Acronyms 155
Appendix E Web Interface Configuration Utility 157
E.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
E.1.1 Accessing the Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . 157
E.1.2 Interface Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
E.2 Home panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
E.3 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
E.3.1 Add Entry panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
E.3.2 Edit panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
E.3.3 Delete panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
E.4 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
E.4.1 Times Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
E.4.2 Communications Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Contents
vii
E.4.3 Manufacture Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
E.4.4 Logs Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
E.5 User Settings Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
E.5.1 General Info panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
E.5.2 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
E.5.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
E.5.4 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
E.5.5 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
E.6 Protected Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
E.6.1 Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
E.6.2 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
E.6.3 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
E.6.4 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
E.6.5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Index 181

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ZIP2x2 User’s Manual

1
Chapter 1
Introduction
1.1 Scope
1.1.1 Audience
This manual is intended for networking engineers and network administrators who need to
install, maintain, support, and use the ZIP2x2 and ZIP2x1 phones. The manual can also be used
by engineers that want to make a phone system compatible with the ZIP phones. The manual
assumes you are familiar with networking and telephony principles and practices. The ZIP2x2L
Users Manual provides similar information for the ZIP2x2L, ZIP2+, and ZIP2P phones.
If you are using these ZIP phones with the MX250 or the MX1200, you should read this manual
in conjunction with the MX Administrator User’s Manual.1That manual describes how certain
features of the phone interact with the enterprise media exchange.
This manual can be used by a user who wants to understand in detail how features and functions
of the phone operate. End users who do not need the depth of information contained in this
manual (which is about 200 pages) should refer to the ZIP2x2 User’s Guide. One guide is shipped
with each phone.
All Zultys manuals can be downloaded from the Zultys Technologies website at:
http://www.zultys.com
1.1.2 Installation and Use
Unpack the phone and verify the contents as described in section 2.2 on page 7. Install the
product as described in chapter 3, starting on page 11.
1.1.3 What this Manual Includes
This manual provides detailed information and instructions on the complete installation and
operation of the ZIP2x2 and ZIP2x1 IP phones.
1. The MX250 and MX1200 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the commu-
nications needs of an enterprise by integrating voice, data, video, and fax.

2
ZIP2x2 User’s Manual
1.1.4 What this Manual Does Not Include
This manual does not provide technology details, pricing, names of sales representatives, or
names of distribution channels. Access the Zultys web site for this information:
http://www.Zultys.com
1.2 Features
The ZIP2x2 and ZIP2x1 are SIP based IP phones with a large number of features. The top of the
phone is shown in figure 1-1; the top and side panels are shown in figure 1-2. The ZIP2x2 phone
is referred to as a “two by two” because it has two call appearances and two Ethernet circuits. The
ZIP2x1 phone is referred to as a “two by one” because it has two call appearances and a single
Ethernet circuit
Key features of the ZIP2x2 and ZIP2x1 phones include:
•two virtual lines support two simultaneous calls
•handset and speaker modes
•acoustic echo cancellation in speaker mode provides high quality speaker phone
Figure 1-1 Top View of ZIP2x2 and ZIP2x1

1. Introduction
3
•supports all commonly used PBX functions when used in conjunction with an appropriate call
control system
•receives power from ac adapter
•speech encryption ensures that your calls can be kept secure
•easy to create conferences with three people, including those who call you
•23 buttons (4 with LEDs) give significant ease of use
•3 line x 16 character display is easy to read (5 mm high characters)
•uses standard SIP messages to interface to a variety of call managers from various
manufacturers
•dial by number or SIP address
•built in switch can forward traffic at line speeds
•hot key dialling
•critical operational parameters are protected by password
•100 memory phone book plus 64 location memory for last numbers received or dialled
•based on highly stable Linux operating system
The ZIP2x2 provides these additional features:
Figure 1-2 View of Top and Side panels

4
ZIP2x2 User’s Manual
•two 10/100Base-T Ethernet circuits to connect to the LAN and one additional device such as a
desktop PC, a notebook PC, or another accessory
•receives power over Ethernet (IEEE 802.3af) or from ac adapter
1.2.1 Switch Functionality (ZIP2x2)
The ZIP2x2 phone uses an Ethernet switch (not a hub) to connect the PC port and the phone itself
to the LAN. Therefore, the ZIP2x2 phone can control the QoS to ensure that voice packets always
have priority. Further, when the phone is not in use, the ZIP2x2 supports wire speed switching
between the LAN (network) and the PC port. A conceptual picture of the switch is shown in
figure 1-3.
The inclusion of the switch inside the phone allows you to take a single Ethernet circuit from the
wiring closet to the desktop. If you are connecting multiple users and not computers, you can use
this internal switch to make connections to other phones. You can connect phones two layers
deep with this arrangement to minimize the number of switch ports required in the wiring closet.
1.2.2 Display Description
The display is a graphical LCD, 144 dots by 32 dots. It is used mostly to display characters, 16
columns by 3 rows. You can adjust the contrast of the display as described in section 8.4.1 on page
89.
Figure 1-3 Internal Representation of the ZIP2x2 Managed Switch

1. Introduction
5
1.2.3 LEDs
The phone has four bi-color LEDs, which can be off, or show red, green, or orange. These LEDs
are on the four buttons on the top row: Call 1, Call 2, Msg | Encrypt, and DND | Fwd.
1.3 Documentation Overview
1.3.1 Organization
This user’s manual describes:
•how to install the ZIP2x2 and ZIP2x1 phones
•how to provision the phone for use within the network
•how to make and receive calls
•how to access the features of the phone
•how to customize the phone to suit your preferences
•what to do when you are convinced there is a problem
1.3.2 Nomenclature
1.3.2.1 Acronyms
This manual often uses acronyms specific to the industry of telecommunications and data
communications. Because the sections (and, to a certain extent, the subsections) can be read in any
sequence, acronyms are not defined in the text. For a complete list of acronyms used in this
manual, see Appendix D, starting on page 155.
1.3.2.2 Jargon
This manual often uses technical terms specific to the industry of telecommunications and data
communications. Very specialized terms are sparsely used, and their meanings are clearly
explained where they are used.
1.3.3 Special Paragraph Styles
The following are the notices that are used to attract special attention to certain items. They set
text off from the main body of the manual. These notices also appear in other languages where
required by certain regulatory bodies:
Important This notice contains special information that should not be ignored.
Caution This notice calls attention to a condition or procedure which, if not observed, could
result in damage to the phone or the loss of data.

6
ZIP2x2 User’s Manual
Warning This notice indicates that if a specific procedure or practice is not correctly
followed, permanent damage to the phone and personal injury may result.
Danger This notice warns you of imminent hazard to yourself and others if proper
procedures are not followed.
1.4 Forms of Documentation
This manual is updated with each major release of the software. The manual describes the
features in that release of the software.
Between major releases of software, Zultys may issue one or more minor releases of software.
These minor releases may have more capabilities than the current formal release. The features in
that software may or may not be described in this manual.
This manual is available only in PDF format. You can download the PDF file from the Zultys web
site at:
http://www.zultys.com
You can obtain old versions of the manual that may describe the software that you have or the
latest manual that describes all the latest features of the product. You can identify the version of
the manual from the title page, opposite the table of contents (page 2 of the PDF file).
When you use the PDF file, you can click on any reference in the text. This powerful feature
allows you to follow the references in the text very easily. Using Acrobat, you can then return to
the page you were previously reading. This is a huge benefit to you if you want to study a small
area of the product.
1.5 Colophon
This document was produced on personal computers using Adobe’s FrameMaker for Windows.
The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is set
in Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 or
News Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawings
were produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.
1.6 Documentation Feedback
Zultys appreciates any constructive feedback on all our documentation. If you have comments or
error reports on any Zultys documentation, please submit your feedback to:
Technical Publications Department
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale, California 94085 USA
[e-mail]

7
Chapter 2
Receiving the Phone
2.1 Initial Inspection
When the shipment of your ZIP phone arrives, inspect the shipping boxes for external damages
and record any discrepancies. Save the boxes and packing material in case you need to ship the
phone to another facility. Always retain the packing materials if you suspect that the shipment is
damaged — the carrier may need to inspect them.
Warning Do not attempt to use the ZIP phone or its accessories if it or they appear damaged.
Immediately report the damage to Zultys or a local Zultys sales representative.
2.2 Package Contents
2.2.1 Unpacking the Phone
If the phone box has not been damaged in transit, unpack it carefully. Ensure that you do not
discard any accessories that may be packaged in the same box as the phone.
2.2.2 Verify Contents
Upon delivery of your phone, inspect the packing list and confirm that all items listed on that note
were received. Compare the packing slip with your purchase order.
Ensure that the following accessories are present in the shipment:
•phone body
•handset and handset cord
•ac adapter for your country
•Ethernet cord
•User’s Guide
Ensure that there are no discrepancies and then install the phone as described in chapter 3,
starting on page 11.

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ZIP2x2 User’s Manual
Important If you suspect that there are discrepancies or that the equipment is not fully
functional, contact Zultys or your Zultys sales representative immediately.
Retain all packing materials and the shipping note for Zultys or its representative
to inspect. ZULTYS CANNOT BE HELD RESPONSIBLE IF YOU CLAIM THAT
AN ITEM IS MISSING, AND YOU HAVE NOT INFORMED ZULTYS WITHIN
THREE DAYS OF RECEIPT, OR IF YOU HAVE NOT RETAINED ALL PACKING
MATERIALS FOR INSPECTION.
2.2.3 Serial Numbers
Verify the serial number of the phone and compare it to the serial number on the packing lists.
The serial number of the phone is a twelve character alphanumeric code printed on a white
barcode label. See figure 2-1 to locate the serial number on the back of the phone.
2.3 In Case of Damage or Malfunction
Notify your Zultys sales or service representative under any of the following conditions:
•the shipping container or any of the contents appear damaged
•an item is missing
•there is a discrepancy between the packing slip and the equipment received
•the equipment does not function correctly
Your supplier will arrange for repair or replacement, at Zultys’s discretion. In certain cases, Zultys
may require a claim settlement.
Figure 2-1 Serial Number location

2. Receiving the Phone
9
2.4 Returning Items for Repair or Replacement
2.4.1 Warranty Coverage
Zultys provides a warranty only through distribution channels. If you are an end user, consult
the reseller or distributor who has sold you the phone for complete terms of the product that you
have purchased. Zultys requires that its distributors provide a standard warranty that is one year
in duration and that complies with the local laws and expectations of the country in which you
reside.
Before returning merchandise to Zultys for repair or replacement, you must ensure that the items
are under warranty. If you are unsure about the warranty of your merchandise, call your supplier
or a local Zultys sales representative for clarification. Contact your supplier for a return
merchandise authorization (RMA) number before returning any merchandise; this includes
equipment covered under warranty.
For merchandise not under warranty, you will be charged for a repair if the item is returned to
the factory. Call your supplier for pricing on an extended warranty for your merchandise.
2.4.2 Describing the Problem
If you are returning equipment for service, attach a tag or sheet of paper to the equipment giving
the following details:
•your company or institution’s name, address, and phone number
•the main person to contact, an alternative contact, and their phone numbers if different from
the main phone number
•the return shipping address and any special shipping instructions
•the model number and serial number of the equipment being returned
•a description of the failure (If failure is intermittent, describe its frequency and special
conditions that initiate the failure.)
•any additional comments
2.4.3 Accessories
Do not return any of the accessories with the equipment unless you suspect that one of them is
faulty. If you return an accessory, place a tag on it that clearly identifies it as yours and briefly
explain the problem.
2.4.4 Packing
Wherever possible, use the original packing materials to ship the equipment. If these are not
available, containers and cushioning material similar to those originally used are available from
Zultys.
If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton.
Place about 70 mm (3 in) of cushioning material around all sides of the equipment.
Zultys is not responsible for any damage that occurs during shipment back to your supplier or to
the factory.

10
ZIP2x2 User’s Manual
2.4.5 Shipping
Obtain from your nearest Zultys sales or service representative the correct address to which you
should return the equipment. Clearly mark the container with Zultys’s address and your own
address. Ship the package prepaid and insured to Zultys.
The method of shipment which Zultys will return repaired merchandise back to your facility will
be the same method by which you shipped the merchandise to Zultys. For example, if you
shipped merchandise to Zultys by ground shipment, Zultys will return the merchandise to you
by ground shipment. If the merchandise must be repaired and returned to you as soon as
possible, you must arrange for the merchandise to be shipped to Zultys by overnight shipment.
2.4.6 Correspondence
In any correspondence subsequent to the return of equipment, always refer to the equipment by
model number and serial number.