Zultys ZIP2 User manual

ZIP2
Version 3.38.0
User’s Manual
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale CA 94085-5327
USA
[phone]
http://www.zultys.com

Notice
The information contained in this document is subject to change without notice.
Zultys Technologies makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Zultys Technologies shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
Zultys Technologies assumes no responsibility for the use or reliability of interconnected
equipment that is not furnished by Zultys Technologies.
This document contains proprietary information which is protected by copyright. The contents of
this manual and the associated software are the property of Zultys Technologies, and all rights are
reserved. No part of this document may be photocopied, reproduced, stored in any computer
format, translated to another language, or publicly displayed without the prior written consent of
Zultys Technologies.
The information contained herein has been prepared by Zultys Technologies solely for use by
Zultys’s employees, agents, and customers. Dissemination or use of the information or concepts
contained herein to or by other parties is prohibited without prior written consent from Zultys
Te c h n o l o g i e s .
Zultys, the Zultys logo, the Zultys mark, ZIP2, ZIP4x4, MX250, MX1200, MXIE, and “Enterprise
Media Exchange” are trademarks of Zultys Technologies. All other names may be trademarks or
registered trademarks of their respective owners.
Revision History
Release Release Date
1.0.1 2 June 2003
3.35.0 14 July 2003
3.38.0 29 October 2003

i
Contents
Chapter 1 Introduction 1
1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . .2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.4 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.4.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1.4.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.4.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.5 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.6 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.7 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2 Warranty, Service, and Support 7
2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
2.2.2 Products Sold in the USA to USA Customers . . . . . . . . . . . . . . . . . . .7
2.2.3 Extended Warranty for Products Sold in the USA to USA Customers 9
2.2.4 Products Sold Outside of the USA . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.2.5 Repairs to the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.3 Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.4.2 Released and Pre-Released Software . . . . . . . . . . . . . . . . . . . . . . . . .11
2.4.3 Software Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.5 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.5.1 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2.5.2 Contacting your Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2.5.3 Using Zultys’ Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

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ZIP2 User’s Manual
Chapter 3 Receiving the ZIP2 15
3.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2.1 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3.2.2 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3.2.3 Items Included with Each Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . 16
3.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . 16
3.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3.4.2 Obtaining RMA Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3.4.3 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.4.4 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.4.5 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.4.6 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.4.7 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Chapter 4 Installation 19
4.1 Preparing the ZIP2 for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.1.1 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
4.1.2 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
4.1.3 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
4.2 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.2.1 Quick Flash of LEDs at Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . .20
4.2.2 Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
4.2.3 Cannot Complete Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 5 Provisioning the Phone 21
5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
5.2 Initial Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
5.2.1 DHCP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
5.2.2 Setting the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
5.3 Configuring the ZIP2 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
5.3.1 Accessing the Download and Configuration Utility . . . . . . . . . . . . .22
5.3.2 Configure the LAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
5.3.3 Configure the SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
5.3.4 Configuring the ZIP2 to Receive Pages . . . . . . . . . . . . . . . . . . . . . . .26
5.3.5 STUN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

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5.3.6 Configure other options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
5.3.7 Review Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
5.3.8 Download the Application Code . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
5.3.9 Reset the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.4 Updating Settings and Software. . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.5 Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
5.5.1 Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
5.5.2 Boot up Process Variations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Chapter 6 Interacting with the Phone 35
6.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
6.1.1 First Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
6.1.2 Second Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
6.2 Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
6.2.1 Numeral Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
6.2.2 Special Purpose Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
6.2.3 Keystroke Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
6.3 Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
6.3.1 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
6.3.2 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
6.3.3 Volume Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
6.4 LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 7 Using the Phone 39
7.1 Going Off Hook and On Hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
7.1.1 Using the Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
7.1.2 Off Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
7.1.3 On Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
7.2 Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
7.2.1 Dialling a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
7.2.2 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
7.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . . 40
7.3.1 Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
7.3.2 Far End Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
7.3.3 Network Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
7.3.4 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
7.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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7.4.1 LED Indication of Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
7.4.2 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
7.4.3 Rejecting the Call or Not Answering . . . . . . . . . . . . . . . . . . . . . . . . .42
7.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
7.5.1 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
7.5.2 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
7.5.3 Call Toggling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
7.5.4 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
7.6 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
7.6.1 Initiating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
7.6.2 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
7.7 Receiving a Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7.8 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7.8.1 You Terminate the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
7.8.2 Other Party Terminates the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Appendix A Download and Configuration Utility 47
A.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
A.1.1 Accessing the Download and Configuration Utility . . . . . . . . . . . . .47
A.1.2 Interface Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
A.2 Web Interface panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
A.2.1 Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
A.2.2 LAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
A.2.3 LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
A.2.4 VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
A.2.5 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
A.2.6 SIP Stack Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
A.2.7 OOB Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
A.2.8 ToS/DiffServ/STUN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
A.2.9 VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
A.2.10 CODECS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
A.2.11 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
A.2.12 Localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
A.2.13 Ringer Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
A.2.14 SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
A.2.15 Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
A.2.16 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Appendix B Configuration Files 61

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B.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
B.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
B.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
B.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
B.3 Configuration File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
B.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
B.4.1 General Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . .62
B.4.2 Network Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . .64
B.4.3 SIP Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
B.4.4 SIP Extension Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
B.4.5 VLAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
B.4.6 Audio Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
B.4.7 Out-of-band Signalling Information . . . . . . . . . . . . . . . . . . . . . . . . . . 79
B.4.8 Localization Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
B.4.9 IP QoS Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
B.4.10 SNMP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Chapter 8 Dial Plan 85
C.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
C.2 Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
C.3 Sample Dial Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
C.3.1 Simple Dial Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
C.3.2 Non-dialled Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
C.3.3 Complex Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Appendix C Acronyms 87
Index 89

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1
Chapter 1
Introduction
1.1 Scope
1.1.1 Audience
This manual is intended for networking engineers and network administrators who need to
install, maintain, support, and use the ZIP2. The manual can also be used by engineers that want
to make a phone system compatible with the ZIP2. The manual assumes you are familiar with
networking and telephony principals and practices.
If you are using the ZIP2 with the MX250 or the MX1200, you should read this manual in
conjunction with the MX Administrator User’s Manual.1That manual describes how certain
features of the phone interact with the enterprise media exchange. You can obtain that manual
on line at one of these web sites:
http://www.MX250.com
http://www.MX1200.com
This manual on the ZIP2 can be used by a user who wants to understand in detail how features
and functions of the phone operate. End users who do not need the depth of information
contained in this manual (which is about 70 pages) should refer to the ZIP2 User’s Guide (which
is 16 pages). One guide is shipped with each phone, but you can download the guide from the
ZIP2 web site at:
http://www.zipphones.com
1.1.2 Installation and Use
Unpack the ZIP2 and verify the contents as described in section 3.2 on page 15. Install the product
as described in chapter 4, starting on page 19.
1.1.3 What this Manual Includes
This manual provides detailed information and instructions on the complete installation and
operation of the ZIP2 IP phone.
1. The MX250 and MX1200 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the commu-
nications needs of an enterprise by integrating voice, data, video, and fax.

2
ZIP2 User’s Manual
1.1.4 What this Manual Does Not Include
This manual does not provide technology details, pricing, names of sales representatives, or
names of distribution channels. Access the Zultys web site for this information:
http://www.zultys.com
1.2 Features
The ZIP2 is a SIP based IP phone that supports all of the common functions of a business
telephone set. By using Session Initiation Protocol (SIP) for call control, the ZIP2 is compatible
with any standard SIP server. Figure 1-1 displays a frontal view of the ZIP2.
Key features of the phone include:
•two virtual lines to support two simultaneous calls
•handset and speaker modes
•speech quality ensured by QoS at the Ethernet and IP layers
•one 10/100 Base-T Ethernet circuit to connect to the LAN
•supports IEEE 802.1q VLAN tagging
Figure 1-1 Front View of ZIP2

1. Introduction
3
•supports transfer, conference, hold, redial, unconditional call forward, and do not disturb
(DND)
•16 buttons support all commonly used features
•two LEDs provide easy indication of status
•uses standard SIP messages to interface to a variety of call managers from various
manufacturers
1.3 Ordering Information
Figure 1-2 shows the Zultys ordering numbers for the ZIP2
1.4 Documentation Overview
1.4.1 Organization
This user’s manual describes:
•how to install the ZIP2
•how to provision the phone for use within the network
•how to make and receive calls
•how to access the features of the phone
•how to customize the phone to suit your preferences
•what to do when you are convinced there is a problem
Zultys
Part Description
90-05200 White ZIP2, with ac power supply for N. America, Taiwan, and Japan
90-05201 White ZIP2, with ac power supply for UK and Hong Kong
90-05202 White ZIP2, with ac power supply for continental Europe (Schuko plug)
90-05203 White ZIP2, with ac power supply for Australia and New Zealand
90-05204 White ZIP2, with ac power supply for Israel
90-05220 Black ZIP2, with ac power supply for N. America, Taiwan, and Japan
90-05221 Black ZIP2, with ac power supply for UK and Hong Kong
90-05222 Black ZIP2, with ac power supply for continental Europe (Schuko plug)
90-05223 Black ZIP2, with ac power supply for Australia and New Zealand
90-05224 Black ZIP2, with ac power supply for Israel
Figure 1-2 Ordering Numbers for the ZIP2

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ZIP2 User’s Manual
1.4.2 Nomenclature
1.4.2.1 Acronyms
This manual often uses acronyms specific to the industry of telecommunications and data
communications. Because the sections (and, to a certain extent, the subsections) can be read in any
sequence, acronyms are not defined in the text. For a complete list of acronyms used in this
manual, see Appendix D, starting on page 87.
1.4.2.2 Jargon
This manual often uses technical terms specific to the industry of telecommunications and data
communications. Very specialized terms are sparsely used, and their meanings are clearly
explained where they are used.
1.4.3 Special Paragraph Styles
The following are the notices that are used to attract special attention to certain items. They set
text off from the main body of the manual. These notices also appear in other languages where
required by certain regulatory bodies:
Important This notice contains special information that should not be ignored.
Caution This notice calls attention to a condition or procedure which, if not observed, could
result in damage to the ZIP2 or the loss of data.
Warning This notice indicates that if a specific procedure or practice is not correctly
followed, permanent damage to the ZIP2 and personal injury may result.
Danger This notice warns you of imminent hazard to yourself and others if proper
procedures are not followed.
1.5 Forms of Documentation
This manual is updated with each major release of the software. The manual describes the
features in that release of the software.
Between major releases of software, Zultys may issue one or more minor releases of software.
These minor releases may have more capabilities than the current formal release. The features in
that software (and the user interfaces to support those features) may or may not be described in
this manual.
This manual is available only in PDF format. You can download the PDF file from the ZIP2 web
site at:

1. Introduction
5
http://www.zipphones.com
You can obtain old versions of the manual that may describe the software that you have or the
latest manual that describes all the latest features of the product. You can identify the version of
the manual from the title page, opposite the table of contents (page 2 of the PDF file).
When you use the PDF file, you can click on any reference in the text. This powerful feature
allows you to follow the references in the text very easily. Using Acrobat, you can then return to
the page you were previously reading. This is a huge benefit to you if you want to study a small
area of the product.
1.6 Colophon
This document was produced on personal computers using Adobe’s FrameMaker for Windows.
The printed book is printed by an offset process.
The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is set
in Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 or
News Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawings
were produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.
1.7 Documentation Feedback
Zultys appreciates any constructive feedback on all our documentation. If you have comments or
error reports on any Zultys documentation, please submit your feedback to:
Technical Publications Department
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale, California 94085 USA
[e-mail]

6
ZIP2 User’s Manual

7
Chapter 2
Warranty, Service, and Support
2.1 Introduction
Zultys wants you to get the most out of the product you have purchased. To that end, we offer
you:
•hardware warranty (for failure of the hardware)
•software subscription (to update the phone)
•technical support (in case of difficulty)
•training (to learn the phone)
Zultys makes each of these available to you under different terms and conditions. This chapter
describes what is offered and the conditions of the coverage.
2.2 Warranty
2.2.1 General
Zultys Technologies (Zultys) provides a warranty to the purchaser of its products as outlined
below. In the USA, the purchaser is the end user. For international sales, the purchaser is Zultys’
distributor, who has sold you, the end user, the product.
2.2.2 Products Sold in the USA to USA Customers
This section represents Zultys’ standard warranty at the time that this manual was produced.
These terms apply to sales made in the USA to USA customers.
2.2.2.1 Products Covered and Period
1. Zultys hardware products are warranted against defects in material and workmanship. If
Zultys receives notice of such defects during the warranty period, Zultys shall at its option
either repair or replace hardware products that prove to be defective. Some newly
manufactured products purchased may contain selected re-manufactured parts equivalent
to new in performance.

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ZIP2 User’s Manual
2. Zultys software and firmware products which are designated by Zultys for use with a
hardware product, when properly installed on that hardware product, are warranted not to
fail to execute their programming instructions due to defects in materials and workmanship.
If Zultys receives notice of such defects during the warranty period, Zultys shall repair or
replace software media and firmware which do not execute their programming instructions
due to such defects. Zultys does not warrant that the software, firmware, or hardware will
meet your requirements or that their operation shall be uninterrupted or error free.
3. If Zultys is unable, within a reasonable time, to repair or replace any product to a condition
as warranted, Buyer shall be entitled to a refund of the purchase price upon return of the
product to Zultys.
2.2.2.2 Supplemental Statements
Supplemental statements setting forth the duration and implementation of warranty and
installation applicable to purchased products are incorporated herein.
2.2.2.3 Duration and Commencement of Warranty Period
Unless otherwise agreed to in writing, the warranty period is one year. The warranty period
begins on the date you received the product.
2.2.2.4 Confirmation of Delivery Date
If you request warranty, Zultys may require proof of your date of purchase of the system. You will
need to provide Zultys with a copy of your invoice showing the date that you bought the product
and the name and address of the distributor that sold you the product. Zultys will not ask you for
this information if you bought the product directly from Zultys.
2.2.2.5 Obtaining Warranty Service
For warranty service or repair, this product must be returned to a service facility designated by
Zultys. Zultys may repair on-site at the option of the Buyer. The Buyer is then responsible for
travel charges and applicable additional expenses for such services.
Buyer shall prepay shipping charges to Zultys and Zultys shall pay shipping charges to return the
product to Buyer. However, Buyer shall pay all shipping charges, duties, and taxes for products
returned to Zultys from another country.
2.2.2.6 Limitation of Warranty
1. The foregoing warranty shall apply only when:
•The product has not been abused, misused, or improperly or inadequately maintained by
the Buyer; and
•The defect has not been caused by normal wear and tear; and
•The defect is not the result of voltage surges or brownouts, lightning, water damage or
flooding, fire, explosion, earthquakes, tornadoes, acts of aggression or war, or by any
similar phenomenon; and

2. Warranty, Service, and Support
9
•All interconnected software or hardware has been either supplied by Zultys or approved
for use by Zultys in writing prior to its use; and
•There has been no unauthorized modification of the product; and
•The product has not been operated outside of the environmental or other specifications;
and
•There was proper site preparation, installation, and maintenance; and
•The defect is reported by the original purchaser of the product.
2. Zultys assumes no responsibility for the use or reliability of interconnected equipment that
is not furnished by Zultys.
3. THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. ZULTYS SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
2.2.3 Extended Warranty for Products Sold in the USA to USA Customers
You can extend your warranty for additional periods, each of two years. The price for this
extension is different depending on whether you purchase the extended warranty at the time you
place your order for the system, during a period of coverage, or at a time when you no longer
have coverage. Contact your Zultys sales representative for current pricing.
2.2.4 Products Sold Outside of the USA
If you have purchased your product from a distributor of Zultys’ products outside the USA, that
distributor provides you with warranty on the product. The terms of the warranty under which
your product was purchased may differ from the terms in section 2.2.2 on page 7. Zultys requires
that its distributors provide warranty terms to you that are similar to the terms outlined in this
section, and that comply with the local laws and expectations of the country in which you reside.
Contact your Zultys sales representative for the details of the warranty that covers your product.
2.2.5 Repairs to the Hardware
2.2.5.1 Verification
If you believe that hardware on your the ZIP2 is faulty, contact your Zultys sales or service
representative. In the USA, you may need to contact Zultys’ technical support to confirm that the
equipment is faulty. Follow the procedures in section 2.5.3 on page 12 before calling.
If Zultys’ sales or service representative determines that there may be a problem with your
hardware, you will be issued an RMA number.
2.2.5.2 Warranty Repairs
If your hardware is covered under a warranty, see section 2.2 on page 7 for details of the terms of
the repair.

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ZIP2 User’s Manual
2.2.5.3 Out of Warranty Repairs
If the phone is no longer covered by warranty, and if you do not have a maintenance contract,
you will have to pay for the repairs. Contact your Zultys sales or service representative to obtain
the current repair prices and payment terms. Outside the USA, contact the distributor responsible
for your territory.
2.2.5.4 Returning to Zultys
See section 3.4.6 on page 17 for details on returning equipment to Zultys.
2.3 Software License Agreement
When you obtain software updates from Zultys for your ZIP2, you agree to be bound by the
terms of this license agreement. This agreement is between you and Zultys.
Zultys licenses and copyrights software and documentation, whether supplied on printed media
or electronic media. Such software and documentation is the intellectual property of Zultys, and
is hereinafter referred to as Licensed Materials. Title to Licensed Materials shall remain with
Zultys. Software in this context refers to code that executes on your PC, and software, firmware,
FPGA code, and DSP code that execute within the ZIP2.
You shall not copy Licensed Materials, except for archive purposes, to replace a defective copy, or
for verification of program errors.
For Licensed Materials that are supplied to you, the word purchase or similar or derivative words
used in this manual or on any purchase order is understood to mean License, and purchaser,
customer, or similar or derivative words is understood to mean Licensee.
You agree not to reverse engineer, reverse assemble, reverse compile, sublicense, rent, lease,
disclose, or assign Licensed Materials and to not use, copy, modify, merge, or transfer copies of
Licensed Materials, except as provide herein.
Zultys grants you a non-transferable and non-exclusive right to use its Licensed Materials to
operate the ZIP2 hardware. You may install the ZIP2 software on an unlimited number of
computers at the facility or premises where the ZIP2 hardware is located.
If you transfer the ZIP2 hardware, you agree to destroy all copies of Licensed Materials, together
with any archive copy thereof, at the facility or premises where the ZIP2 hardware had been
located.
You agree to treat updates to the ZIP2 product the same as other Licensed Materials under this
agreement.
2.4 Software Updates
2.4.1 General
The majority of features in the ZIP2 are provided by software. Newer versions of the software
may contain more features.
You can identify the version of the software from the home page of the download and
configuration facility, as described in section A.2.1 on page 47.

2. Warranty, Service, and Support
11
Zultys posts versions of its software on its web site at:
http://www.zultys.com
The information on the web site tells you what new features are included in the latest software
release.
2.4.2 Released and Pre-Released Software
Released software has been fully tested by Zultys and by selected customers of Zultys. When you
take delivery of an the ZIP2, you receive the latest released software. Zultys issues a new release
of software about once a year.
Pre-released software has been partially tested. Zultys distributes this software to support new
features or functions requested by customers. Pre-releases may also contain fixes to some known
bugs. Zultys may distribute dozens of versions of pre-released software between formal releases.
However, Zultys restricts the circulation of these pre-released versions. When you use
pre-released software, you are acknowledging that Zultys has not fully tested the software
version.
If you have chosen to install pre-release software on your phone, you should do so only if you
think that the use of the increased features outweigh the risks associated with using software that
has not been fully tested. Zultys documents the new or enhanced features in the updated version
of this manual, and does not usually make printed documentation immediately available.
2.4.3 Software Subscriptions
You may need to purchase a software subscription separately from your purchase of the product.
When you buy a subscription, it covers your ZIP2 for a period of one year. The software
subscription entitles you to software updates that may include new or enhanced features,
problem fixes, or both. Zultys alone will determine in what way a new release is different from an
older release. Zultys alone will determine the number of such updates that it will distribute
during any twelve-month period, including none. However, Zultys usually offers one formal
release within a twelve-month period.
When you have a current software subscription for your the ZIP2, you are entitled to download
software from the web site. All software that is posted on Zultys’ web site requires a password
before you can install it on your system. Zultys supplies you with the password when you
purchase a subscription. The password expires at the end of the subscription period unless you
renew the subscription.
Zultys may determine that some functions of the ZIP2 will be sold separately as software licenses.
If you have purchased software licenses, the software subscription includes updates to those
software options.
The price for the software subscription is different depending on whether you purchase the
subscription at the time you place an order for the system, during a period of coverage, or at a
time when you no longer have coverage. Contact your Zultys sales representative for current
pricing.
The software subscription (or an extension of software subscription) applies to an individual
phone. If you have more than one ZIP 2, and you wish to operate all phones on the latest software,
you should have a current subscription for each system. You may not update the software on
those phones for which the software subscription has expired.

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ZIP2 User’s Manual
As of the time of writing this manual, Zultys has determined that all software updates for the ZIP 2
are currently available at no charge. You should check the ZIP2 web site periodically if you are
interested in software updates. Zultys reserves the right to charge for software updates at a future
date.
2.5 Support
2.5.1 Resources
This section suggests ways to save yourself time by checking for answers yourself and ruling out
common problems.
If you have a question about the way the ZIP2 works, the best way to get an accurate, immediate
answer is to try one or all of these approaches first.
•Review the User’s Guide for the ZIP2.
•Check the index or table of contents of this manual for the topic you need.
•See the ZIP2 technical support information and FAQ pages on the ZIP2 web site:
http://www.zipphones.com
If you take these steps and still cannot find the answer, contact your sales representative,
distributor, or Zultys.
2.5.2 Contacting your Reseller
If you brought your product from a reseller and not directly from Zultys, you should contact them
first about questions related to the product. The reseller that sold the product to you has charged
you money for this support and you should therefore expect that they will assist you.
Often, a reseller will provide you a maintenance contract as part of your purchase, so that the
reseller will support you for a period of time after you receive the product. Verify with your
purchasing department to see if you have a support contract for your ZIP2.
If the reseller is unable or unwilling to assist you, or if you bought the product directly from
Zultys, you should contact Zultys’ technical support directly.
2.5.3 Using Zultys’ Technical Support
Zultys provides you with 30 days free technical support with the purchase of a phone. The period
of technical support starts on the first day that you make a call to technical support and ends on
the 30th calendar day from the first time that you called.
Zultys generally ceases to support old versions of the software six months after a new release is
available. If the software subscription for your phone has expired, or you have not upgraded your
phone to the latest software release after six months of the release date, Zultys’ technical support
may not be able to assist you.