Zultys ZIP 4 5 Series User manual

Notice
The information contained in this document is subject to change without notice.
Zultys Technologies makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Zultys Technologies shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material.
Zultys Technologies assumes no responsibility for the use or reliability of interconnected
equipment that is not furnished by Zultys Technologies.
This document contains proprietary information which is protected by copyright. The contents of
this manual and the associated software are the property of Zultys Technologies, and all rights are
reserved. No part of this document may be photocopied, reproduced, stored in any computer
format, translated to another language, or publicly displayed without the prior written consent of
Zultys Technologies.
The information contained herein has been prepared by Zultys Technologies solely for use by
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contained herein to or by other parties is prohibited without prior written consent from Zultys
Te c h n o l o g i e s .
Zultys, the Zultys logo, the Zultys mark, ZIP2, ZIP4x4, ZIP4x5, MX250, MX1200, MXIE, BPS12, and
“Enterprise Media Exchange” are trademarks of Zultys Technologies. All other names may be
trademarks or registered trademarks of their respective owners.
Revision History
Release Release Date
1.0.4 22 July 2004

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Contents
Chapter 1 Introduction 1
1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2.1 Switch Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2.2 Display Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2.3 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2.4 Instruction Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.5 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.6 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.7 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2 Warranty, Service, and Support 9
2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2 Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2.2 Products Sold in the USA to USA Customers . . . . . . . . . . . . . . . . . . . . 9
2.2.3 Extended Warranty for Products Sold in the USA to USA Customers 11
2.2.4 Products Sold Outside of the USA . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2.5 Repairs to the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.3 Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.4 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.5 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.5.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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2.5.2 Released and Pre-Released Software . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.5.3 Software Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.6 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.1 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.2 Contacting your Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.3 Using Zultys’ Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3 Receiving the ZIP4x5 17
3.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2.1 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2.2 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2.3 Items Included with Each Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . 18
3.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . 18
3.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.4.2 Obtaining RMA Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.4.3 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.4.4 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.4.5 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.4.6 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.4.7 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 4 Installation 21
4.1 Regulatory Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2 Preparing the ZIP4x5 for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.2.1 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.2.2 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.2.3 Wall or Desk Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.2.4 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.2.5 Connecting a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.3 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.3.2 Initial Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.3.3 Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.3.4 Running a Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.3.5 Communicating with the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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4.3.6 Satisfactory Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Chapter 5 Provisioning the Phone 37
5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.1.1 Summary of Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.1.2 DHCP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.2 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5.3 Web Interface Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . 41
5.4 Updating Software on the ZIP4x5 . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.4.2 Specific Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.4.3 Binary File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
5.4.4 Ladder Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
5.4.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 6 Interacting with the Phone 47
6.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
6.2 Using the Keypad and the Buttons. . . . . . . . . . . . . . . . . . . . . . . . . 47
6.2.1 Description of Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
6.2.2 Description of Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6.3 Basics of Display Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6.3.1 Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6.3.2 Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.3.3 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.4 Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 7 Special Functions 55
7.1 Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.1.1 Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.1.2 Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.2 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.2.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.2.2 Individual Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
7.2.3 Holding, Parking, Transferring, and Forwarding Calls . . . . . . . . . . . . 59

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7.2.4 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
7.3 User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
7.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
7.3.2 Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.3.3 Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
7.3.4 Log Into ACD or Operator Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
7.3.5 Agents Operating Without a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
7.3.6 Log Out of ACD or Operator Group . . . . . . . . . . . . . . . . . . . . . . . . . . 63
7.4 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
7.5 Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
7.5.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
7.5.2 Unconditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
7.5.3 On No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
7.5.4 When Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
7.5.5 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.6 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.6.1 Individual Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
7.6.2 Failure to Park an Individual Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
7.6.3 Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7.6.4 Failure to Park a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7.7 Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7.7.1 Individual Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7.7.2 Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7.8 Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
7.9 Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Chapter 8 Firewalls, NATs, and VPNs 73
8.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
8.2 Enabling Remote Network Support . . . . . . . . . . . . . . . . . . . . . . . . 74
8.2.1 Network Mode Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
8.2.2 Setting the Network Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
8.3 WAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
8.3.1 DHCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
8.3.2 PPPoE Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
8.3.3 Fixed Address Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
8.4 LAN Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8.4.1 Setting the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

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8.4.2 Configuring the ZIP4x5 as a DHCP Server . . . . . . . . . . . . . . . . . . . . 81
8.5 Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
8.5.1 Component Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.5.2 Setting Up Firewalls through a Configuration File . . . . . . . . . . . . . . . 85
8.5.3 Setting the Firewalls through the Web Interface . . . . . . . . . . . . . . . . . 87
8.6 Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8.6.1 Setting Up Static Routes through a Configuration File . . . . . . . . . . . . 88
8.6.2 Setting the Firewalls through the Web Interface . . . . . . . . . . . . . . . . . 88
8.7 Virtual Private Networks (VPN). . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.7.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.7.2 Establishing a VPN using AutoKey IKE . . . . . . . . . . . . . . . . . . . . . . . 90
8.7.3 Establishing a VPN using Manual Keys . . . . . . . . . . . . . . . . . . . . . . . 91
8.7.4 Setting Up VPNs through a Configuration File . . . . . . . . . . . . . . . . . 92
8.7.5 Establishing a VPN through the Web Interface . . . . . . . . . . . . . . . . . 93
Chapter 9 Using the Phone 97
9.1 Going Off Hook and On Hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
9.1.1 Using the Handset, Headset, and Speaker . . . . . . . . . . . . . . . . . . . . . . 97
9.1.2 Off Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
9.1.3 On Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
9.1.4 Switching Between the Handset, Headset, and Speaker . . . . . . . . . 98
9.1.5 Disconnecting the Handset or Headset . . . . . . . . . . . . . . . . . . . . . . . . 98
9.2 Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
9.2.1 Dialling a Number After You Get Dial Tone . . . . . . . . . . . . . . . . . . . 99
9.2.2 Dialling a Number without Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . 101
9.2.3 Sending a # as Part of the Number . . . . . . . . . . . . . . . . . . . . . . . . . . 101
9.2.4 Dialling When in Calculator Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 101
9.2.5 Making a Call While Accessing the Menu . . . . . . . . . . . . . . . . . . . . 102
9.2.6 Dialling Using a SIP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
9.2.7 Editing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
9.2.8 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
9.2.9 Making a Call Without a SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . 105
9.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . 106
9.3.1 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
9.3.2 Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
9.3.3 Far End Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9.3.4 Network Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9.3.5 Call Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
9.3.6 Network Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

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9.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
9.4.1 Alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
9.4.2 Before You Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
9.4.3 Receiving Multiple Calls and Call Waiting . . . . . . . . . . . . . . . . . . . . 112
9.4.4 Rejecting the Call or Not Answering . . . . . . . . . . . . . . . . . . . . . . . . 114
9.4.5 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
9.4.6 Receiving a Call While Accessing the Menu . . . . . . . . . . . . . . . . . . 115
9.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
9.5.1 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
9.5.2 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
9.5.3 Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
9.5.4 Transferred by the Other Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
9.5.5 Using the Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
9.6 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
9.6.1 You Terminate the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
9.6.2 Other Party Terminates the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
9.7 Quick Ways to Dial a Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
9.7.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
9.7.2 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
9.7.3 Dialling by Memory Location in the Phone Book . . . . . . . . . . . . . . 122
9.7.4 Dialling by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
9.7.5 Dialling a Recent Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
9.7.6 Voice Activated Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
9.8 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
9.8.1 Initiating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
9.8.2 Placing a Conference Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9.8.3 Resuming a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9.8.4 Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
9.8.5 Adding Another Person to the Conference . . . . . . . . . . . . . . . . . . . . 128
9.8.6 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
9.9 Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
9.9.1 Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
9.9.2 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
9.9.3 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
9.9.4 Order of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.9.5 Divide by Zero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.9.6 Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.9.7 Clearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.9.8 Exiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
9.9.9 Making and Answering a Call While in Calculator Mode . . . . . . . . 132

Contents
vii
Chapter 10 The Menu 133
10.1Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
10.2Menu | Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
10.2.1 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
10.2.2 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
10.2.3 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
10.2.4 Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
10.3Menu | Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
10.3.1 Compose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
10.3.2 Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
10.3.3 Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
10.3.4 Erase all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
10.3.5 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
10.4Menu | Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
10.4.1 Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
10.4.2 Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
10.4.3 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
10.4.4 Manufacture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
10.5Menu | User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
10.5.1 LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
10.5.2 Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
10.5.3 Clear User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
10.5.4 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
10.5.5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
10.5.6 Event Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
10.5.7 Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
10.5.8 Voice Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
10.5.9 Analog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
10.5.10Regional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
10.5.11Emergency Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
10.5.12Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
10.6Menu | Protected Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
10.6.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
10.6.2 IP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
10.6.3 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
10.6.4 VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
10.6.5 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
10.6.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
10.7Menu | Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
10.7.1 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
10.7.2 Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

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10.7.3 Loop Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
10.7.4 Buttons and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
10.7.5 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
10.7.6 LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
10.7.7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
10.7.8 Audio Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Appendix A Menu Structure 189
Appendix B LED Summary 193
B.1 Call Appearance Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
B.1.1 Message and Encrypt Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
B.1.2 Hook and User Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
B.1.3 DND and Forward Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
B.1.4 Memory and Calculator Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
B.1.5 Park and Pickup Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
B.1.6 Mute and Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
B.1.7 Speaker Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Appendix C Configuration Files 197
C.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
C.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
C.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
C.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
C.3 Configuration File Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
C.3.1 File Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
C.3.2 Parameter Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
C.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
C.4.1 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
C.4.2 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
C.4.3 Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
C.4.4 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
C.4.5 VLAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
C.4.6 Audio Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
C.4.7 DHCP Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
C.4.8 Bluetooth Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
C.4.9 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Contents
ix
Appendix D Web Interface Configuration Utility 225
D.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
D.1.1 Accessing the Download and Configuration Utility . . . . . . . . . . . . . 225
D.1.2 Interface Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
D.2 Home panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
D.3 Phone Book Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
D.3.1 Add Entry panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
D.3.2 Edit panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
D.3.3 Delete panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
D.4 Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
D.4.1 Times Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
D.4.2 Communications Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
D.4.3 Manufacture Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
D.4.4 Logs Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
D.5 User Settings Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
D.5.1 General panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
D.5.2 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
D.5.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
D.5.4 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
D.5.5 Factory Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
D.6 Protected Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
D.6.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
D.6.2 Network Setup – Normal Network Mode . . . . . . . . . . . . . . . . . . . . . 238
D.6.3 Network Setup – Remote Network Mode . . . . . . . . . . . . . . . . . . . . . 241
D.6.4 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
D.6.5 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
D.6.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Appendix E Acronyms 255
Index 257

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1
Chapter 1
Introduction
1.1 Scope
1.1.1 Audience
This manual is intended for networking engineers and network administrators who need to
install, maintain, support, and use the ZIP4x5. The manual can also be used by engineers that
want to make a phone system compatible with the ZIP4x5. The manual assumes you are familiar
with networking and telephony principles and practices.
If you are using the ZIP4x5 with the MX250 or the MX1200, you should read this manual in
conjunction with the MX Administrator User’s Manual.1That manual describes how certain
features of the phone interact with the enterprise media exchange. You can obtain that manual on
line at one of these web sites:
http://www.MX250.com
http://www.MX1200.com
This manual on the ZIP4x5 can be used by a user who wants to understand in detail how features
and functions of the phone operate. End users who do not need the depth of information
contained in this manual (which is about 150 pages) should refer to the ZIP4x5 User’s Guide
(which is 12 pages). One guide is shipped with each phone, but you can download the guide from
the ZIP4x5 web site at:
http://www.zip4x5.com
1.1.2 Installation and Use
Unpack the ZIP4x5 and verify the contents as described in section 3.2 on page 17. Install the
product as described in chapter 4, starting on page 21.
1.1.3 What this Manual Includes
This manual provides detailed information and instructions on the complete installation and
operation of the ZIP4x5 IP phone.
1. The MX250 and MX1200 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the commu-
nications needs of an enterprise by integrating voice, data, video, and fax.

2
ZIP4x5 User’s Manual
1.1.4 What this Manual Does Not Include
This manual does not provide technology details, pricing, names of sales representatives, or
names of distribution channels. Access the Zultys web site for this information:
http://www.Zultys.com
1.2 Features
The ZIP4x5 is a SIP based IP phone with a large number of features. The top of the phone is
shown in figure 1-1 and the bottom of the phone in figure 1-2. The phone is referred to as a “four
by five” because it has four call appearances and five circuits – four Ethernet circuits and one
analog circuit.
Key features of the phone are:
•four virtual lines support four simultaneous calls
•headset, handset, and speaker modes
•acoustic echo cancellation in speaker mode provides high quality speaker phone
Figure 1-1 Top View of ZIP4x5

1. Introduction
3
•four 10/100Base-T Ethernet circuits to connect to the LAN and three additional devices such as
a desktop PC, a notebook PC, and another accessory
•one analog circuit to connect to the PSTN
•supports all commonly used PBX functions when used in conjunction with an appropriate call
control system
•supports IEEE 802.1q VLAN tagging and IEEE 802.1p priority marking so it can be used with
any switch
•receives power over Ethernet (IEEE 802.3af) or from ac adapter
•speech encryption ensures that your calls can be kept secure
•easy to create conferences with three to five people, including those who call you
•35 buttons (11 with LEDs) give significant ease of use
•3 line x 20 character display is easy to read (5 mm high characters)
•uses standard SIP messages to interface to a variety of call managers from various
manufacturers
•dial by number or SIP address
•built in switch can forward traffic at line speeds and supports QoS and VLAN tagging
•complete calculator function
Figure 1-2 Bottom View of ZIP4x5

4
ZIP4x5 User’s Manual
•hot key dialling
•voice activated dialling
•firewall, NAT, VPN, and DHCP server functions
•STUN protocol support
•PPPoE support for connecting to WAN
•Bluetooth support for wireless headsets
•browser and TFTP support for configuring and updates
•critical operational parameters are protected by password
•100 memory phone book plus 64 location memory for last numbers received or dialled
•based on highly stable Linux operating system
1.2.1 Switch Functionality
The phone uses an Ethernet switch (not a hub) to connect the three accessory ports and the phone
itself to the LAN. Therefore, the ZIP4x5 can control the QoS to ensure that voice packets always
have priority. Further, when the phone is not in use, the ZIP4x5 supports wire speed switching
between the LAN (network) and the accessory ports. A conceptual picture of the switch is shown
in figure 1-3.
Figure 1-3 Internal Representation of the Managed Switch

1. Introduction
5
You can put the phone and the accessory ports on different VLANs (802.1q – see section 10.6.4 on
page 173 for details).
The inclusion of the switch inside the phone allows you to take a single Ethernet circuit from the
wiring closet to the desktop. If you are connecting multiple users and not computers, you can use
this internal switch to make connections to other phones. You can connect phones two layers
deep with this arrangement to minimize the number of switch ports required in the wiring closet.
1.2.2 Display Description
The display is a graphical LCD, 160 dots by 32 dots. It is used mostly to display characters, 20
columns by 3 rows. You can tilt the display so that it is facing you. Pull the back of the display unit
and swing it up and towards the front of the phone, as shown in figure 1-4.
You can adjust the contrast of the display as described in section 10.5.1 on page 147.
1.2.3 LEDs
The phone has eight bi-color LEDs and three red LEDs. The bi-color LEDs can be off, or show red,
green, or orange. These LEDs are on the four call buttons and the four buttons immediately above
them. The red LEDs are on the speaker key, the mute button, and the park button.
1.2.4 Instruction Card
The phone has an instruction card on the bottom. Slide out the card using the tab to see brief
instructions on how to use the phone.
Figure 1-4 Showing how you can tilt the LCD for better viewing

6
ZIP4x5 User’s Manual
1.3 Ordering Information
Figure 1-5 shows the Zultys ordering numbers for the ZIP4x5.
1.4 Documentation Overview
1.4.1 Organization
This user’s manual describes:
•how to install the ZIP4x5
•how to provision the phone for use within the network
•how to make and receive calls
•how to access the features of the phone
•how to customize the phone to suit your preferences
•what to do when you are convinced there is a problem
1.4.2 Nomenclature
1.4.2.1 Acronyms
This manual often uses acronyms specific to the industry of telecommunications and data
communications. Because the sections (and, to a certain extent, the subsections) can be read in any
sequence, acronyms are not defined in the text. For a complete list of acronyms used in this
manual, see Appendix D, starting on page 255.
Zultys
Part Description
90-05400 White ZIP4x5, with ac power supply for N. America, Taiwan, and Japan
90-05401 White ZIP4x5, with ac power supply for UK and Hong Kong
90-05402 White ZIP4x5, with ac power supply for continental Europe (Schuko plug)
90-05403 White ZIP4x5, with ac power supply for Australia and New Zealand
90-05404 White ZIP4x5, with ac power supply for Israel
90-05410 White ZIP4x5, without ac power supply
90-05420 Black ZIP4x5, with ac power supply for N. America, Taiwan, and Japan
90-05421 Black ZIP4x5, with ac power supply for UK and Hong Kong
90-05422 Black ZIP4x5, with ac power supply for continental Europe (Schuko plug)
90-05423 Black ZIP4x5, with ac power supply for Australia and New Zealand
90-05424 Black ZIP4x5, with ac power supply for Israel
90-05430 Black ZIP4x5, without ac power supply
Figure 1-5 Ordering Numbers for the ZIP4x5

1. Introduction
7
1.4.2.2 Jargon
This manual often uses technical terms specific to the industry of telecommunications and data
communications. Very specialized terms are sparsely used, and their meanings are clearly
explained where they are used.
1.4.3 Special Paragraph Styles
The following are the notices that are used to attract special attention to certain items. They set
text off from the main body of the manual. These notices also appear in other languages where
required by certain regulatory bodies:
Important This notice contains special information that should not be ignored.
Caution This notice calls attention to a condition or procedure which, if not observed, could
result in damage to the ZIP4x5 or the loss of data.
Warning This notice indicates that if a specific procedure or practice is not correctly
followed, permanent damage to the ZIP4x5 and personal injury may result.
Danger This notice warns you of imminent hazard to yourself and others if proper
procedures are not followed.
1.5 Forms of Documentation
This manual is updated with each major release of the software. The manual describes the
features in that release of the software.
Between major releases of software, Zultys may issue one or more minor releases of software.
These minor releases may have more capabilities than the current formal release. The features in
that software (and the user interfaces to support those features) may or may not be described in
this manual.
This manual is available only in PDF format. You can download the PDF file from the ZIP4x5 web
site at:
http://www.zip4x5.com
You can obtain old versions of the manual that may describe the software that you have or the
latest manual that describes all the latest features of the product. You can identify the version of
the manual from the title page, opposite the table of contents (page 2 of the PDF file).
When you use the PDF file, you can click on any reference in the text. This powerful feature
allows you to follow the references in the text very easily. Using Acrobat, you can then return to
the page you were previously reading. This is a huge benefit to you if you want to study a small
area of the product.

8
ZIP4x5 User’s Manual
1.6 Colophon
This document was produced on personal computers using Adobe’s FrameMaker for Windows.
The printed book is printed by an offset process.
The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is set
in Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 or
News Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawings
were produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.
1.7 Documentation Feedback
Zultys appreciates any constructive feedback on all our documentation. If you have comments or
error reports on any Zultys documentation, please submit your feedback to:
Technical Publications Department
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale, California 94085 USA
techpubs@Zultys.com
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12
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