Zultys ZIP 33i User manual

08
Fall
Z u l t y s , I n c . 7 85 L u c e r n e D r i v e , S u n n y v a l e , C a l i f o r n i a , U S A 9 4 0 8 5 w w w . z u l t y s . c o m
Author: Zultys Technical Support
This document provides detailed information related to the installation and configuration of the Zultys ZIP 33i &
ZIP 35i IP Phones. The document also covers the ‘ZIP 340M LCD Expansion Module’ and ‘EHS 3xi Electronic Hook
Switch Adapter’ accessories that are compatible with the ZIP 35i.
Where the term ‘ZIP 3xi’ appears in this manual the information relates to the ZIP 3xi series of phones being the
ZIP 33i and ZIP 35i.
Refer to Section 1 for important information regarding ZIP 3xi and MX firmware requirements.
March
13
ZIP 3xi Installation and Configuration Guide
(Rev 4a)
Technical Publications

ZIP 3xi Installation and Configuration Guide (0000000359)
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© 2013 Zultys, Inc. No reproduction or distribution without permission
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Contents
1FIRMWARE REQUIREMENTS ...................................................................................................................... 3
2OVERVIEW OF THE DEPLOYMENT PROCESS ........................................................................................ 4
3CREATING A DEVICE PROFILE.................................................................................................................... 4
4OVERVIEW OF PROFILE TABS .................................................................................................................... 6
4.1 GENERAL TAB ................................................................................................................................................... 6
4.2 REGIONAL TAB.................................................................................................................................................. 8
4.3 SIP TAB............................................................................................................................................................. 9
4.3.1 LINES ............................................................................................................................................................................... 9
4.4 IP &PROVISIONING TAB ...............................................................................................................................10
4.4.1 LAN ...............................................................................................................................................................................11
4.4.2 SERVERS ........................................................................................................................................................................11
4.4.3 PROVISIONING..............................................................................................................................................................12
4.4.4 MANUALLY CONFIGURING THE PROVISIONING SERVER........................................................................................13
4.5 AUDIO &RTP.................................................................................................................................................15
4.5.1 DTMF FOR RTP ..........................................................................................................................................................15
4.5.2 CODECS..........................................................................................................................................................................16
4.5.3 QUALITY OF SERVICE:TOS/DIFFSERV ....................................................................................................................17
4.5.4 RING TONES..................................................................................................................................................................17
4.5.5 MISCELLANEOUS..........................................................................................................................................................17
4.6 VLAN TAB ......................................................................................................................................................18
4.6.1 LAN PORT ....................................................................................................................................................................19
4.6.2 PC PORT........................................................................................................................................................................19
4.6.3 LLDP .............................................................................................................................................................................19
4.6.4 VLAN CONFIGURATION EXAMPLES .........................................................................................................................20
4.7 KEYS TAB ........................................................................................................................................................21
4.7.1 LABEL TEMPLATE........................................................................................................................................................21
4.7.2 TYPE...............................................................................................................................................................................23
4.7.3 VALUE............................................................................................................................................................................25
4.7.4 LINE ...............................................................................................................................................................................25
4.8 ADVANCED TAB ..............................................................................................................................................25
5OVERVIEW OF ZIP 340M EXPANSION MODULE .................................................................................27
5.1 POWERING ZIP 340M EXPANSION MODULES ............................................................................................27
5.2 USING ZIP 340M’S AND EHS 3XI ELECTRONIC HOOK SWITCH ADAPTER TOGETHER............................27
5.3 PROVISIONING ZIP 340M EXPANSION MODULES ......................................................................................27
6EHS 3XI ELECTRONIC HOOK SWITCH ADAPTER ...............................................................................29
6.1 CONNECTING A PLANTRONICS WIRELESS HEADSET....................................................................................30
6.2 CONNECTING A GN NETCOM/JABRA WIRELESS HEADSET .........................................................................31

ZIP 3xi Installation and Configuration Guide (0000000359)
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7ADDING A DEVICE.........................................................................................................................................32
8FIXED FUNCTION KEYS ...............................................................................................................................34
9CONTROLLING CONFIGURATIONS..........................................................................................................36
9.1 CONFIGURATION METHODS ...........................................................................................................................36
9.2 PHONE INITIALIZATION .................................................................................................................................36
10 UPGRADING FIRMWARE..........................................................................................................................36
10.1 UPGRADING FIRMWARE VIA DEVICE PROFILE...........................................................................................36
10.2 UPGRADING FIRMWARE VIA WEB INTERFACE...........................................................................................38
11 TROUBLESHOOTING TIPS AND TOOLS...............................................................................................39
11.1 FACTORY RESETTING PHONE ......................................................................................................................39
11.2 REBOOTING PHONE......................................................................................................................................39
11.3 PHONE DOES NOT USE THE CONFIGURATION FILE ON TFTP SERVER ......................................................40
11.4 HOW TO CHECK IF CONFIGURATION FILE IS DOWNLOADED......................................................................40
11.5 PERFORMING A NETWORK PACKET CAPTURE USING THE PHONE ............................................................40
11.6 CAPTURING SYSLOG INFORMATION............................................................................................................41
11.6.1 CAPTURING SYSLOG INFORMATION LOCALLY ON PHONE ...................................................................................41
11.6.2 ENABLING SYSLOG OUTPUT TO EXTERNAL SERVER VIA WEB INTERFACE .......................................................42
11.6.3 ENABLING SYSLOG OUTPUT TO EXTERNAL SERVER VIA CONFIGURATION FILE ..............................................42
12 EMERGENCY RECOVERY MODE .............................................................................................................43
1Firmware Requirements
To ensure correct operation of the ZIP 33i and ZIP 35i IP phones the following firmware
requirements must be strictly adhered to.
ZIP 33i with firmware 60.61.132.12 or earlier –MX firmware 7.2.4 or later is required
ZIP 33i with firmware 60.61.132.15 or later –MX firmware ‘7.2.4 + Patch 7203’ or later
is required.
ZIP 35i with firmware 65.61.132.15 or later –MX firmware ‘7.2.4 + Patch 7203’ or later
is required.
Important Note: Do not update the firmware of a ZIP 33i to 60.61.132.15 or later, prior
to first upgrading the MX system to the required firmware/patch level noted above. The
syntax for the ZIP 33i SIP Server settings changed from firmware 60.61.132.15 onwards.
MX Admin starting from ‘7.2.4 + Patch 7203’ generates ZIP 33i configuration files that
are compatible with 60.61.132.12 and earlier firmware as well as 60.61.132.15 and later
firmware.

ZIP 3xi Installation and Configuration Guide (0000000359)
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In the event that a ZIP 33i is upgraded prior to the MX system being at a compatible
firmware release, or if the device or profile was not edited after upgrading the MX, the
device configuration files will need to be regenerated.
Starting with MX Admin 7.2.4 + Patch 7203 device configuration files may be
regenerated by right-clicking on the device in the ‘Configure | Devices’ screen and
selecting ‘Regenerate configuration files’. The configuration files will be regenerated
immediately and downloaded by the phone the next time it is power cycled or an
update is pushed to it assuming it is currently registered. In both cases, it is assumed
that the phone is able to contact the MX system’s TFTP server.
2Overview of the deployment process
This document covers the steps required to provision, deploy and manage the Zultys ZIP
33i and ZIP 35i IP phones with a Zultys MX system. ZIP 33i phones are supported in MX
Release 7.2.4 and later, the ZIP 35i phones are supported in MX Release 7.2.4 when
patch 7203 is applied, as well as later MX firmware releases. Prior to Release 7.2.4 there
is no support for the ZIP 33i or ZIP 35i phones.
In general the steps required to successfully deploy a ZIP 3xi phone are:
Upload the current phone firmware ROM file to the TFTP server of the MX
system for the model being deployed. Firmware versions starting with “60.”
relate to the ZIP 33i, versions starting with “65.” relate to the ZIP 35i. The current
firmware release for each model is available from the Zultys Knowledge Base
System (http://kbs.zultys.com). Refer to section 10.
Create a device profile with the relevant settings, including selection of the
firmware version to be used by the ZIP 3xi phones. Refer to section 3.
Add the ZIP 3xi devices to the MX system and assign the appropriate device
profile. Refer to section 7.
Add new users to the MX system, if required, then assign the newly provisioned
devices to their respective users.
To use automatic provisioning ensure that the DHCP server is correctly
configured to provide Option 66. Refer to section 4.4.3.
3Creating a Device Profile
A Device Profile defines a common set of configuration options that will be applied to all
phones that are allocated a particular Device Profile. This greatly simplifies the management
of deployed phones as changes only need to be performed in one place.

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Prior to creating a new Device Profile, the system administrator should ensure that the
current firmware ROM file for the model being deployed has been uploaded to the TFTP
server of the MX system. Refer to section 10 for further information.
To create a new ZIP 3xi device profile:
1. In MX Administrator, select Configure | Devices.
2. Click the Profile button in the Managed Devices window.
3. In the Device Profiles window, right-click Zultys Phones and select New to create
a new device profile.
4. In the Add Device Profile window, set the Phone Type as required.
5. Type a Profile Name, in the screenshot above Sample_35i is used.
6. Refer to the section 4 for an explanation of the options configured via the Device
Profile.

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4Overview of Profile Tabs
The device profile for each phone is divided into several tabs. Each tab configures
different aspects of the profile.
4.1 General Tab
The General tab contains settings related to firmware version and updating, password
settings, and various miscellaneous settings.
Download protocol: Defines the protocol used by the phone to download new
firmware.
oNone –Phone will not check for new firmware on power up.

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oTFTP –Phone will use TFTP (Trivial File Transfer Protocol) to download
firmware image on power up if different to the currently installed
version. This is the default setting.
oHTTP –Phone will use HTTP (Hyper Text Transfer Protocol) to download
firmware image on power up if different to the currently installed
version. HTTP may perform more reliably over poor quality links. TCP
port 8080 is used when download protocol is HTTP and server set to MX.
Server: Defines the address of server where firmware image is stored.
oMX –Select this option when the internal TFTP/HTTP server of the MX
system is to be used, this will be the case for most deployments. For
HTTP TCP port 8080 is used.
Address –Lists the MX systems’IP addresses including LAN, WAN
and SBC Port Mapping addresses if configured. For external, for
phones connecting to a WAN or SBC address you may need to
configure port forwarding on external routers.
Filename –Lists the compatible firmware images stored on the
MX TFTP server. Select the desired filename from the dropdown.
If the files stored on the TFTP have recently been changed by
another system administrator, click the Refresh button to update
the list. If the field background is red the corresponding file is not
present on the TFTP server and thus the phone will be unable to
access the file. Files are uploaded to the TFTP server via the TFTP
Settings window accessible from the Configure | Devices screen.
Refer to section 10 for further information about the firmware
upgrade process.
oCustom –Select when an external TFTP/HTTP server is to be used. In the
corresponding address field type the full path and filename. For HTTP,
both the address and port may be defined.
TFTP example –192.168.1.100/60.61.132.8.rom
HTTP example –192.168.1.100:8080/tftpphone/60.61.132.8.rom
Phone Administration: Set passwords used to access various restricted sections
of the phone interface and the web interface.
oLocal User Password –Password to access User level restricted sections.
Default is ‘user.’ If the field is left blank, then no password is required.
oLocal Administrator Password –Password to access Administrator level
restricted sections. Default is ‘admin.’ If the field is left blank, then no
password is required.

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Busy Lamp Field
oBLF Subscription Period: The period in seconds a Busy Lamp Field
subscription will last before phone re-subscribes. Default is ‘3600.’
Miscellaneous:
oMissed Call Indicator –When enabled, the phone will display the number
of missed calls on the idle screen and also store caller details for the
missed calls in the Call Log. When disabled, no missed call indication will
be displayed and the phone will not store any information about the
missed call in the Call Log.
oAuto-answer Intercom calls –When set to Yes, the phone will
automatically answer received Intercom calls. When set to No, the phone
will ring when an Intercom call is received. Default is ‘Yes.’
oMute Intercom calls –This setting is fixed at ‘No.’The microphone will
always be enabled when an intercom call is answered.
oBacklight –The period, in seconds that, the backlight will stay on
following the last activity (ZIP 35i only).
oSend Syslog event when device is not registered with the MX –When
set to Yes, in the event that the phone fails to register / re-register, a
message will appear in the Syslog of the MX system alerting the system
administrator to a potential issue with the phone or network. Default is
‘No.’
4.2 Regional tab
The Regional tab contains settings related to phone location including language, dial
tone, time zone and time format.

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The settings on this screen will be automatically populated based on the default location
setting of the MX system. If required, change the settings to suit the phones location.
Language: Language for telephone user interface (TUI) of the phone.
Dial Tone: Determines the dial tone and call progress tones generated by the
phone.
Time Zone: The time zone the phone is located in. Time zones will also generally
impact DST dates.
Time Format: Time display format, 12 or 24 hour.
Date Format: Date display format (ZIP 35i only).
4.3 SIP Tab
The SIP Tab contains settings related to the registration addresses.
4.3.1 Lines
The ZIP 33i supports two independent SIP Registrations; the ZIP 35i supports three
independent SIP Registrations. In most cases only one registration is required. ‘Line’
registrations should not be confused with the number of Line Keys or Call Appearances
configured via the Keys tab. Multiple calls may be handled via a single registration.
Enable –Select checkbox to enable this Line.
Registrar Source –Defines the source of Registrar (SIP Server) address. Line 1
Registrar Source is always MX Address. The actual Registrar address is defined in
the Registration Details section.

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Registration Expires –Defines the registration period in second. Default is
‘3600.’
Voice Mail –Defines the voice mail service number / URI related to the Line.
Default is ‘voice.mail’ and fixed when Registrar Source is MX Address.
The ‘Registration details’ section defines the server address information related to the
Line currently selected in the top section of the screen.
Registrar: Settings related to SIP Registrar address.
oAddress Source –Defines the source for Address setting. Line 1 is always
MX Address.
oAddress –Defines the Registrar address. When Address Source is MX
Address, the dropdown will list all LAN, WAN and SBC addresses
configured on the MX system. For phones deployed within the corporate
network, the LAN address of MX system should be selected. If using a
WAN or SBC address, the network must be configured appropriately to
allow external phones to connect.
oPort –Defines the port used for SIP signaling.
Outbound Proxy: Settings related to Outbound Proxy address.
oAddress Source –Defines the source for Address setting.
oAddress –Defines the Outbound Proxy address. For applications where
the phone is registering to an MX, this address should be the same as the
Registrar address.
oPort –Defines the port used for SIP signaling.
4.4 IP & Provisioning Tab
The IP and Provisioning tab contains settings for defining the IP address, DNS Servers,
NTP Server, and Provisioning method.