Zultys ZIP4x4 User manual

ZIP4x4
Manual Part Number 90-18100
User’s Manual
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale CA 94085-5327
USA
[phone]
http://www.zultys.com

Notice
The information contained in this document is subject to change without notice.
Zultys Technologies makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Zultys Technologies shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
Zultys Technologies assumes no responsibility for the use or reliability of interconnected
equipment that is not furnished by Zultys Technologies.
This document contains proprietary information which is protected by copyright. The contents of
this manual and the associated software are the property of Zultys Technologies, and all rights are
reserved. No part of this document may be photocopied, reproduced, stored in any computer
format, translated to another language, or publicly displayed without the prior written consent of
Zultys Technologies.
The information contained herein has been prepared by Zultys Technologies solely for use by
Zultys’s employees, agents, and customers. Dissemination or use of the information or concepts
contained herein to or by other parties is prohibited without prior written consent from Zultys
Te c h n o l o g i e s .
Zultys, the Zultys logo, the Zultys mark, ZIP2, ZIP4x4, ZIP4x5, MX250, MX1200, MXIE, BPS12, and
“Enterprise Media Exchange” are trademarks of Zultys Technologies. All other names may be
trademarks or registered trademarks of their respective owners.
Revision History
Release Release Date
0.1.1 14 December 2002
1.0.4 23 April 2003
1.2.Y 08 December 2003
1.2.Z 28 April 2004

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Contents
Chapter 1 Introduction 1
1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . . .2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2.1 Switch Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.2.2 Display Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1.2.3 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
1.2.4 Instruction Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
1.3 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1.4.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
1.4.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1.5 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.6 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.7 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2 Warranty, Service, and Support 9
2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2 Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.2.2 Products Sold in the USA to USA Customers . . . . . . . . . . . . . . . . . . . .9
2.2.3 Extended Warranty for Products Sold in the USA to USA Customers 11
2.2.4 Products Sold Outside of the USA . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.2.5 Repairs to the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.3 Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.4 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.5 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.5.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

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2.5.2 Released and Pre-Released Software . . . . . . . . . . . . . . . . . . . . . . . . .13
2.5.3 Software Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
2.6 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.1 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.2 Contacting your Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.6.3 Using Zultys’ Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter 3 Receiving the ZIP4x4 17
3.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.2.1 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.2.2 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.2.3 Items Included with Each Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
3.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . 18
3.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . 18
3.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
3.4.2 Obtaining RMA Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
3.4.3 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3.4.4 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3.4.5 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3.4.6 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3.4.7 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Chapter 4 Installation 21
4.1 Preparing the ZIP4x4 for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.1.1 Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
4.1.2 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
4.1.3 Wall or Desk Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
4.1.4 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
4.1.5 Connecting a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
4.2 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.2.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.2.2 Initial Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.2.3 Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.2.4 Running a Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
4.2.5 Communicating with the Network . . . . . . . . . . . . . . . . . . . . . . . . . . .30
4.2.6 Satisfactory Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Contents
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Chapter 5 Provisioning the Phone 35
5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.1.1 Summary of Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
5.2 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.3 Updating Software on the ZIP4x4 . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.3.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
5.3.2 Specific Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
5.3.3 Binary File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
5.3.4 Ladder Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
5.3.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 6 Interacting with the Phone 45
6.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.2 Using the Keypad and the Buttons. . . . . . . . . . . . . . . . . . . . . . . . . 45
6.2.1 Description of Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
6.2.2 Description of Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
6.3 Basics of Display Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
6.3.1 Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
6.3.2 Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
6.3.3 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
6.4 Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Chapter 7 Special Functions 53
7.1 Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7.1.1 Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
7.1.2 Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
7.2 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7.2.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
7.2.2 Individual Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.2.3 Holding, Parking, Transferring, and Forwarding Calls . . . . . . . . . . . .57
7.2.4 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
7.3 User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
7.3.2 Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
7.3.3 Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
7.3.4 Log Into ACD or Operator Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

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7.3.5 Agents Operating Without a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
7.3.6 Log Out of ACD or Operator Group . . . . . . . . . . . . . . . . . . . . . . . . . .61
7.4 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
7.5 Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
7.5.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
7.5.2 Unconditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
7.5.3 On No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
7.5.4 When Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
7.5.5 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
7.6 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
7.6.1 Individual Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
7.6.2 Failure to Park an Individual Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
7.6.3 Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
7.6.4 Failure to Park a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
7.7 Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.7.1 Individual Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
7.7.2 Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
7.8 Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7.9 Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 8 Using the Phone 71
8.1 Going Off Hook and On Hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
8.1.1 Using the Handset, Headset, and Speaker . . . . . . . . . . . . . . . . . . . . . .71
8.1.2 Off Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
8.1.3 On Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
8.1.4 Switching Between the Handset, Headset, and Speaker . . . . . . . . .72
8.1.5 Disconnecting the Handset or Headset . . . . . . . . . . . . . . . . . . . . . . . .72
8.2 Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
8.2.1 Dialling a Number After You Get Dial Tone . . . . . . . . . . . . . . . . . . . 73
8.2.2 Dialling a Number without Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . .74
8.2.3 Sending a # as Part of the Number . . . . . . . . . . . . . . . . . . . . . . . . . . .75
8.2.4 Dialling When in Calculator Mode . . . . . . . . . . . . . . . . . . . . . . . . . . .75
8.2.5 Making a Call While Accessing the Menu . . . . . . . . . . . . . . . . . . . . .75
8.2.6 Dialling Using a SIP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
8.2.7 Editing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
8.2.8 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
8.2.9 Making a Call Without a SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . .79
8.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . . 80

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8.3.1 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
8.3.2 Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
8.3.3 Far End Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
8.3.4 Network Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
8.3.5 Call Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
8.3.6 Network Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
8.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.4.1 Alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
8.4.2 Before You Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
8.4.3 Receiving Multiple Calls and Call Waiting . . . . . . . . . . . . . . . . . . . . .86
8.4.4 Rejecting the Call or Not Answering . . . . . . . . . . . . . . . . . . . . . . . . .87
8.4.5 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
8.4.6 Receiving a Call While Accessing the Menu . . . . . . . . . . . . . . . . . . .89
8.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.5.1 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
8.5.2 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
8.5.3 Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
8.5.4 Transferred by the Other Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
8.5.5 Using the Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
8.6 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
8.6.1 You Terminate the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
8.6.2 Other Party Terminates the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
8.7 Quick Ways to Dial a Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
8.7.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
8.7.2 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
8.7.3 Dialling by Memory Location in the Phone Book . . . . . . . . . . . . . . .96
8.7.4 Dialling by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
8.7.5 Dialling a Recent Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
8.8 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
8.8.1 Initiating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
8.8.2 Placing a Conference Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . .100
8.8.3 Resuming a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
8.8.4 Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
8.8.5 Adding Another Person to the Conference . . . . . . . . . . . . . . . . . . . .101
8.8.6 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
8.9 Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
8.9.1 Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
8.9.2 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
8.9.3 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
8.9.4 Order of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
8.9.5 Divide by Zero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

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ZIP4x4 User’s Manual
8.9.6 Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
8.9.7 Clearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
8.9.8 Exiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
8.9.9 Making and Answering a Call While in Calculator Mode . . . . . . . . 105
Chapter 9 The Menu 107
9.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
9.2 Menu | Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
9.2.1 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
9.2.2 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
9.2.3 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
9.2.4 Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
9.3 Menu | Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
9.3.1 Compose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
9.3.2 Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
9.3.3 Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
9.3.4 Erase all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
9.3.5 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
9.4 Menu | Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
9.4.1 Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
9.4.2 Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
9.4.3 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
9.4.4 Manufacture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
9.5 Menu | User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
9.5.1 LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
9.5.2 Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
9.5.3 Clear User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
9.5.4 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
9.5.5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
9.5.6 Event Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
9.5.7 Regional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
9.5.8 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
9.6 Menu | Protected Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
9.6.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
9.6.2 IP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
9.6.3 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
9.6.4 VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
9.6.5 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
9.6.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Contents
vii
9.7 Menu | Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
9.7.1 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
9.7.2 Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
9.7.3 Loop Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
9.7.4 Buttons and Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
9.7.5 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
9.7.6 LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
9.7.7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
9.7.8 Audio Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Appendix A Menu Structure 155
Appendix B LED Summary 159
B.1 Call Appearance Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
B.1.1 Message and Encrypt Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
B.1.2 Hook and User Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
B.1.3 DND and Forward Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
B.1.4 Memory and Calculator Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
B.1.5 Park and Pickup Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
B.1.6 Mute and Page Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
B.1.7 Speaker Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Appendix C Configuration Files 163
C.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
C.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
C.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
C.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
C.3 Configuration File Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
C.3.1 File Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
C.3.2 Parameter Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
C.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
C.4.1 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
C.4.2 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
C.4.3 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
C.4.4 VLAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
C.4.5 Audio Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
C.4.6 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

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Appendix D Acronyms 183
Index 185

1
Chapter 1
Introduction
1.1 Scope
1.1.1 Audience
This manual is intended for networking engineers and network administrators who need to
install, maintain, support, and use the ZIP4x4. The manual can also be used by engineers that
want to make a phone system compatible with the ZIP4x4. The manual assumes you are familiar
with networking and telephony principles and practices.
If you are using the ZIP4x4 with the MX250 or the MX1200, you should read this manual in
conjunction with the MX Administrator User’s Manual.1That manual describes how certain
features of the phone interact with the enterprise media exchange. You can obtain that manual
on line at one of these web sites:
http://www.MX250.com
http://www.MX1200.com
This manual on the ZIP4x4 can be used by a user who wants to understand in detail how features
and functions of the phone operate. End users who do not need the depth of information
contained in this manual (which is about 150 pages) should refer to the ZIP4x4 User’s Guide
(which is 12 pages). One guide is shipped with each phone, but you can download the guide from
the ZIP4x4 web site at:
http://www.zip4x4.com
1.1.2 Installation and Use
Unpack the ZIP4x4 and verify the contents as described in section 3.2 on page 17. Install the
product as described in chapter 4, starting on page 21.
1.1.3 What this Manual Includes
This manual provides detailed information and instructions on the complete installation and
operation of the ZIP4x4 IP phone.
1. The MX250 and MX1200 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the commu-
nications needs of an enterprise by integrating voice, data, video, and fax.

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ZIP4x4 User’s Manual
1.1.4 What this Manual Does Not Include
This manual does not provide technology details, pricing, names of sales representatives, or
names of distribution channels. Access the Zultys web site for this information:
http://www.Zultys.com
1.2 Features
The ZIP4x4 is a SIP based IP phone with a large number of features. The top of the phone is
shown in figure 1-1 and the bottom of the phone in figure 1-2. The phone is referred to as a “four
by four” because it has four call appearances and four Ethernet circuits.
Key features of the phone are:
•four virtual lines support four simultaneous calls
•headset, handset, and speaker modes
•acoustic echo cancellation in speaker mode provides high quality speaker phone
Figure 1-1 Top View of ZIP4x4

1. Introduction
3
•four 10/100Base-T Ethernet circuits to connect to the LAN and three additional devices such as
a desktop PC, a notebook PC, and another accessory
•supports all commonly used PBX functions when used in conjunction with an appropriate call
control system
•supports IEEE 802.1q VLAN tagging and IEEE 802.1p priority marking so it can be used with
any switch
•receives power over Ethernet (IEEE 802.3af) or from ac adapter
•speech encryption ensures that your calls can be kept secure
•easy to create conferences with three to five people, including those who call you
•35 buttons (11 with LEDs) give significant ease of use
•3 line x 20 character display is easy to read (5 mm high characters)
•uses standard SIP messages to interface to a variety of call managers from various
manufacturers
•dial by number or SIP address
•built in switch can forward traffic at line speeds and supports QoS and VLAN tagging
•complete calculator function
•hot key dialling
•critical operational parameters are protected by password
Figure 1-2 Bottom View of ZIP4x4

4
ZIP4x4 User’s Manual
•100 memory phone book plus 64 location memory for last numbers received or dialled
•based on highly stable Linux operating system
1.2.1 Switch Functionality
The phone uses an Ethernet switch (not a hub) to connect the three accessory ports and the phone
itself to the LAN. Therefore, the ZIP4x4 can control the QoS to ensure that voice packets always
have priority. Further, when the phone is not in use, the ZIP4x4 supports wire speed switching
between the LAN (network) and the accessory ports. A conceptual picture of the switch is shown
in figure 1-3.
You can put the phone and the accessory ports on different VLANs (802.1q – see section 9.6.4 on
page 140 for details).
The inclusion of the switch inside the phone allows you to take a single Ethernet circuit from the
wiring closet to the desktop. If you are connecting multiple users and not computers, you can use
this internal switch to make connections to other phones. You can connect phones two layers
deep with this arrangement to minimize the number of switch ports required in the wiring closet.
1.2.2 Display Description
The display is a graphical LCD, 160 dots by 32 dots. It is used mostly to display characters, 20
columns by 3 rows. You can tilt the display so that it is facing you. Pull the back of the display unit
and swing it up and towards the front of the phone, as shown in figure 1-4.
You can adjust the contrast of the display as described in section 9.5.1 on page 121.
Figure 1-3 Internal Representation of the Managed Switch

1. Introduction
5
1.2.3 LEDs
The phone has eight bi-color LEDs and three red LEDs. The bi-color LEDs can be off, or show red,
green, or orange. These LEDs are on the four call buttons and the four buttons immediately above
them. The red LEDs are on the speaker key, the mute button, and the park button.
1.2.4 Instruction Card
The phone has an instruction card on the bottom. Slide out the card using the tab to see brief
instructions on how to use the phone.
Figure 1-4 Showing how you can tilt the LCD for better viewing

6
ZIP4x4 User’s Manual
1.3 Ordering Information
Figure 1-5 shows the Zultys ordering numbers for the ZIP4x4.
1.4 Documentation Overview
1.4.1 Organization
This user’s manual describes:
•how to install the ZIP4x4
•how to provision the phone for use within the network
•how to make and receive calls
•how to access the features of the phone
•how to customize the phone to suit your preferences
•what to do when you are convinced there is a problem
1.4.2 Nomenclature
1.4.2.1 Acronyms
This manual often uses acronyms specific to the industry of telecommunications and data
communications. Because the sections (and, to a certain extent, the subsections) can be read in any
sequence, acronyms are not defined in the text. For a complete list of acronyms used in this
manual, see Appendix D, starting on page 183.
Zultys
Part Description
90-05100 White ZIP4x4, with ac power supply for N. America, Taiwan, and Japan
90-05101 White ZIP4x4, with ac power supply for UK and Hong Kong
90-05102 White ZIP4x4, with ac power supply for continental Europe (Schuko plug)
90-05103 White ZIP4x4, with ac power supply for Australia and New Zealand
90-05104 White ZIP4x4, with ac power supply for Israel
90-05110 White ZIP4x4, without ac power supply
90-05120 Black ZIP4x4, with ac power supply for N. America, Taiwan, and Japan
90-05121 Black ZIP4x4, with ac power supply for UK and Hong Kong
90-05122 Black ZIP4x4, with ac power supply for continental Europe (Schuko plug)
90-05123 Black ZIP4x4, with ac power supply for Australia and New Zealand
90-05124 Black ZIP4x4, with ac power supply for Israel
90-05130 Black ZIP4x4, without ac power supply
Figure 1-5 Ordering Numbers for the ZIP4x4

1. Introduction
7
1.4.2.2 Jargon
This manual often uses technical terms specific to the industry of telecommunications and data
communications. Very specialized terms are sparsely used, and their meanings are clearly
explained where they are used.
1.4.3 Special Paragraph Styles
The following are the notices that are used to attract special attention to certain items. They set
text off from the main body of the manual. These notices also appear in other languages where
required by certain regulatory bodies:
Important This notice contains special information that should not be ignored.
Caution This notice calls attention to a condition or procedure which, if not observed, could
result in damage to the ZIP4x4 or the loss of data.
Warning This notice indicates that if a specific procedure or practice is not correctly
followed, permanent damage to the ZIP4x4 and personal injury may result.
Danger This notice warns you of imminent hazard to yourself and others if proper
procedures are not followed.
1.5 Forms of Documentation
This manual is updated with each major release of the software. The manual describes the
features in that release of the software.
Between major releases of software, Zultys may issue one or more minor releases of software.
These minor releases may have more capabilities than the current formal release. The features in
that software (and the user interfaces to support those features) may or may not be described in
this manual.
This manual is available only in PDF format. You can download the PDF file from the ZIP4x4 web
site at:
http://www.zip4x4.com
You can obtain old versions of the manual that may describe the software that you have or the
latest manual that describes all the latest features of the product. You can identify the version of
the manual from the title page, opposite the table of contents (page 2 of the PDF file).
When you use the PDF file, you can click on any reference in the text. This powerful feature
allows you to follow the references in the text very easily. Using Acrobat, you can then return to
the page you were previously reading. This is a huge benefit to you if you want to study a small
area of the product.

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ZIP4x4 User’s Manual
1.6 Colophon
This document was produced on personal computers using Adobe’s FrameMaker for Windows.
The printed book is printed by an offset process.
The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is set
in Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 or
News Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawings
were produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.
1.7 Documentation Feedback
Zultys appreciates any constructive feedback on all our documentation. If you have comments or
error reports on any Zultys documentation, please submit your feedback to:
Technical Publications Department
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale, California 94085 USA
[e-mail]

9
Chapter 2
Warranty, Service, and Support
2.1 Introduction
Zultys wants you to get the most out of the product you have purchased. To that end, we offer
you:
•hardware warranty (for failure of the hardware)
•software subscription (to update the phone)
•technical support (in case of difficulty)
•training (to learn the phone)
Zultys makes each of these available to you under different terms and conditions. This chapter
describes what is offered and the conditions of the coverage.
2.2 Warranty
2.2.1 General
Zultys Technologies (Zultys) provides a warranty to the purchaser of its products as outlined
below. In the USA, the purchaser is the end user. For international sales, the purchaser is Zultys’
distributor, who has sold you, the end user, the product.
2.2.2 Products Sold in the USA to USA Customers
This section represents Zultys’ standard warranty at the time that this manual was produced.
These terms apply to sales made in the USA to USA customers.
2.2.2.1 Products Covered and Period
1. Zultys hardware products are warranted against defects in material and workmanship. If
Zultys receives notice of such defects during the warranty period, Zultys shall at its option
either repair or replace hardware products that prove to be defective. Some newly
manufactured products purchased may contain selected re-manufactured parts equivalent
to new in performance.

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ZIP4x4 User’s Manual
2. Zultys software and firmware products which are designated by Zultys for use with a
hardware product, when properly installed on that hardware product, are warranted not to
fail to execute their programming instructions due to defects in materials and workmanship.
If Zultys receives notice of such defects during the warranty period, Zultys shall repair or
replace software media and firmware which do not execute their programming instructions
due to such defects. Zultys does not warrant that the software, firmware, or hardware will
meet your requirements or that their operation shall be uninterrupted or error free.
3. If Zultys is unable, within a reasonable time, to repair or replace any product to a condition
as warranted, Buyer shall be entitled to a refund of the purchase price upon return of the
product to Zultys.
2.2.2.2 Supplemental Statements
Supplemental statements setting forth the duration and implementation of warranty and
installation applicable to purchased products are incorporated herein.
2.2.2.3 Duration and Commencement of Warranty Period
Unless otherwise agreed to in writing, the warranty period is one year. The warranty period
begins on the date you received the product.
2.2.2.4 Confirmation of Delivery Date
If you request warranty, Zultys may require proof of your date of purchase of the system. You will
need to provide Zultys with a copy of your invoice showing the date that you bought the product
and the name and address of the distributor that sold you the product. Zultys will not ask you for
this information if you bought the product directly from Zultys.
2.2.2.5 Obtaining Warranty Service
For warranty service or repair, this product must be returned to a service facility designated by
Zultys. Zultys may repair on-site at the option of the Buyer. The Buyer is then responsible for
travel charges and applicable additional expenses for such services.
Buyer shall prepay shipping charges to Zultys and Zultys shall pay shipping charges to return the
product to Buyer. However, Buyer shall pay all shipping charges, duties, and taxes for products
returned to Zultys from another country.
2.2.2.6 Limitation of Warranty
1. The foregoing warranty shall apply only when:
•The product has not been abused, misused, or improperly or inadequately maintained by
the Buyer; and
•The defect has not been caused by normal wear and tear; and
•The defect is not the result of voltage surges or brownouts, lightning, water damage or
flooding, fire, explosion, earthquakes, tornadoes, acts of aggression or war, or by any
similar phenomenon; and