ZyXEL Communications XOHM MAX-206M2 User manual

XOHM Modem User Guide
MAX-206M2 by ZyXEL
© 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint.
ZyXEL is a registered trademark of ZyXEL Communications Co.
7/25/08

Table of Contents
Welcome to XOHM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Section 1: Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1A. Your XOHM Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Modem Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Get to Know Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
WiMAX Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Device Connectors (back of device) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Modem LED Display (front panel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Positioning Your Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1B. Install Your XOHM Modem Using the XOHM Modem Setup Assistant . 8
Install the XOHM Modem Setup Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Install Your XOHM Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Set Up a Router (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the XOHM Modem Setup Assistant After Installation . . . . . . . . . . . . . . . . . . . . 15
1C. Alternate Method: Install Without the Modem Setup Assistant . . . . . . 21
Set Up the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connect a Router (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1D. Telephone (VoIP) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Section 2: Your XOHM Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2A. Modem Configuration Interface Overview . . . . . . . . . . . . . . . . . . . . . . 28
Access the Modem Configuration Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2B. Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Display the Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Trigger Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2C. Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Display the Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Password Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Section 3: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Section 4: User Information and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4A. Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Transmitter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Receiver Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
4B. Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
ZyXEL warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Welcome to XOHM i
Welcome to XOHM
XOHM is a wireless Internet service that lets you get online at broadband speed. The
XOHM WiMAX network connects you to the people you need, the entertainment you
love and the information you can’t live without. You’ll connect to the Internet using your
choice of computer without long-term contracts or complications.
Getting started with XOHM is simple: just connect your XOHM Modem MAX-206M2 by
ZyXEL (XOHM Modem) to your computer and set up your XOHM account, and you’ve
got broadband.
This guide covers all the information required to set up, install, and configure your
XOHM Modem.
䢇Get Started
䢇Your XOHM Modem Settings
䢇Troubleshooting
䢇User Information and Warranty
For more information about XOHM WiMAX, visit www.xohm.com.

ii

Section 1
Get Started

2 Your XOHM Modem
Section 1A
Your XOHM Modem
This section outlines the basic layout of your modem and connections.
What’s in the Box
䢇XOHM Modem MAX-206M2 by ZyXEL
䢇Power adapter
䢇Ethernet cable
䢇XOHM Modem Setup Assistant CD
䢇Get Started Guide
䢇User Guide
Before setting up your XOHM Modem, make sure you have all the items listed
above. If any items are missing, contact your XOHM retailer or call XOHM Care at
877-333-XOHM (877-333-9646).
Modem Requirements
䢇CD-ROM drive (for XOHM Modem Setup Assistant only)
䢇32MB RAM minimum (64MB recommended)
䢇20MB available hard disk space
䢇One available 10/100Mbps Ethernet port
䢇Web browser (XOHM Modem is compatible with Internet Explorer 6 and higher,
Firefox 1.5 and higher, and Safari 2.0. It may also function with other browsers.)
䢇Credit card for activation

Your XOHM Modem 3
Your XOHM Modem
Get to Know Your Device
Your XOHM Modem lets you connect to the XOHM WiMAX network to provide fast
and easy wireless connectivity to the Internet in your home or office.
WiMAX Overview
Computer or
Home Network
Telephones
[future service]
WiMAX
Tower
XOHM Modem
MAX-206M2 by ZyXEL
Internet

4 Your XOHM Modem
Device Connectors (back of device)
1. Power jack (black): Connects the power adapter to power the modem.
2. Reset button (red): Resets the unit back to factory defaults (use ONLY as a last
resort).
3. Antenna connectors (gold): Connect a remote antenna (available separately) to extend
a signal from a strong area (such as near a window) to a weaker area where it may
be more convenient to place the modem. [Coming soon.]
4. Phone ports 1 / 2 (gray): Connect telephones to the modem. [Future service.]
5. Ethernet ports 1/2 (yellow): Connects the modem to computers and/or a Wi-Fi router.
Power
Adapter
Reset
Button
Remote
Antenna
[coming soon]
Telephones
[future service]
Computer/
Wi-Fi Router

Your XOHM Modem 5
Your XOHM Modem
Modem LED Display (front panel)
1. WiMAX LEDs: The leftmost LED indicates WiMAX connectivity. A blinking LED
indicates that the unit is ranging, while a solid LED indicates that a connection has
been established and that the modem is ready to transmit and receive. The three
LEDs to the right indicate the signal strength of the reception (1-3). These LEDs
will be green when illuminated.
2. Phone 1 / Phone 2 LEDs: Illuminates when the VoIP phone “line” is in use. If no voice
accounts are configured, the LED will be off. If a voice account is configured and
registered, the LED will be green. When the connected phone is off-hook, the LED
will blink. When there is new voicemail on the account, the LED will be amber
(optional). [Future service.]
3. LAN 1 / LAN 2 LEDs: Illuminates when the modem is connected to the computers or
other networking devices. This LED will be green, and will flash as data is sent
through the connection.
Note Signal Strength LEDs: The number of signal strength LEDs illuminated reflects the strength
of the WiMAX signal being received by the XOHM Modem; however, the strength of signal
does not affect the speed of your connection. As long as there is sufficient signal strength to
make a connection, you may achieve maximum connection speed. (For more information
about signal strength, see “XOHM WiMAX Signal Strength” on page20.)
Signal Strength
Indicator
WiMAX
Signal
Phone 1 & 2
[future service]
LAN 1 & 2 Power

6 Your XOHM Modem
4. Power LED: Indicates if the unit has power and is operating correctly. A blinking LED
indicates the unit is loading the firmware and configuration, while a solid LED
indicates the unit is ready for operation. This LED will be green.
Positioning Your Modem
Your XOHM Modem has a convenient, contemporary design that allows for simple
setup. When setting up your modem:
䢇Only use your XOHM Modem indoors. Avoid moisture or extreme temperatures.
䢇For improved reception, place the modem near a closed window.
䢇Position the modem within easy access of a reliable power supply.
䢇Make sure the modem is near enough to your
computer to easily connect the modem to the
computer using the supplied Ethernet cable.
䢇The unit’s omnidirectional antennas are built
into the sides (“handles”) of the modem case.
Make sure to provide ample space around the
device to ensure maximum WiMAX signals.
䢇The antennas must be installed to provide a
separation distance of at least 20cm from all persons
to satisfy Federal Communications Commission radio
frequency exposure compliance.
䢇Where possible, keep your modem at least
one foot away from other electronic devices,
such as Wi-Fi routers and cordless phones,
to avoid potential signal interference.
5dBi Omnidirectional Antennas

Your XOHM Modem 7
Your XOHM Modem
Note Accessories: Various accessories for your device, such as remote antennas and battery
packs, will be available from XOHM in the future. Please visit www.xohm.com for details and
updates.

8 Install Your XOHM Modem Using the XOHM Modem Setup Assistant
Section 1B
Install Your XOHM Modem Using the
XOHM Modem Setup Assistant
This section outlines the basic steps to install your modem using the XOHM Modem
Setup Assistant included on the XOHM Modem Setup Assistant CD that came with
your modem.
Install the XOHM Modem Setup Assistant
1. Insert the XOHM Modem Setup Assistant CD into your computer’s
CD drive.
䡲The installation should begin automatically. If your computer
does not launch the installation program, click Start >
My Computer and double-click on the CD Drive. From the
CD drive file list, click XOHM Modem Setup Assistant.exe to
begin the installation.
Note You can set up your modem without running the XOHM Modem Setup Assistant, but we
recommend that you use the setup assistant for the sake of simplicity and to facilitate
future updates and diagnostics.
Note Depending on your system settings, you may be required to log in as an administrator to
install software on your computer.
The screen images in this user guide are illustrative and may not reflect the final software.

Install Your XOHM Modem Using the XOHM Modem Setup Assistant 9
Installation: Modem Setup Assistant
2. From the XOHM Modem Setup Assistant Welcome screen, click Next.
3. Follow the onscreen instructions to complete the installation wizard.
䡲Accept the terms of the XOHM License Agreement.
●If you do not agree with the terms, click Cancel. Your installation will be
cancelled and the program will exit.
䡲Select a destination folder for the program. (Default is C:\Program Files\XOHM\
Modem Setup Assistant.)
䡲Click Install at the “Ready to Install the Program” prompt.
䡲When the Completed screen appears, select Launch XOHM Modem Setup Assistant
and click Finish to complete the installation and launch the setup program.
Note If your computer has a current Internet connection, the program will automatically check
for a software update. If the New Software Found screen is displayed, click Next and follow
the onscreen instructions to update the XOHM Modem Setup Assistant software.

10 Install Your XOHM Modem Using the XOHM Modem Setup Assistant
Install Your XOHM Modem
1. If it did not launch automatically, launch the XOHM Modem Setup Assistant by
clicking Start > (All) Programs > XOHM > XOHM Modem Setup Assistant. The Welcome
screen appears.
2. Follow the onscreen instructions to install your modem.
䡲Insert the round end of the power adapter into the modem’s power port and plug
the other end into a power source. (The Power LED should illuminate.)
䡲Insert one end of the supplied Ethernet cable to your computer and the other
end into the yellow LAN 1 port. (The LAN 1 LED should illuminate.)

Install Your XOHM Modem Using the XOHM Modem Setup Assistant 11
Installation: Modem Setup Assistant
3. Use the Modem Setup Assistant to check your XOHM signal strength. It may take
a few moments for the signal to find your modem.
䡲If the setup assistant displays any green circles ( , , or ), you’re in fine
shape. Click Next and proceed to step 7.
䡲If you do not have any green circles showing ( ), or if you would like to look for a
stronger signal, try moving the modem to a different location (nearer a window,
on a higher floor, or away from other electronic devices; for tips on locating your
modem, follow the onscreen instructions or see “Positioning Your Modem” on
page6). Wait several seconds at each location and click Test to see if you’re
getting a signal.
䡲If you cannot acquire a WiMAX signal, call XOHM Care at 877-333-XOHM (9646).
Signal
Strength

12 Install Your XOHM Modem Using the XOHM Modem Setup Assistant
4. Click Activate My Modem to connect to the XOHM activation site.
Your Web browser will launch and you will see an Activation in Progress screen. When
the XOHM site opens, follow the instructions to explore the XOHM service options,
choose the option that’s right for you, and activate XOHM. When complete, submit
your order.
5. Wait for activation and provisioning to complete. (Activation by XOHM is typically
fast but may take several minutes.)
䡲During activation and provisioning, make sure that you do not disconnect your
modem. Disconnecting will interrupt the process.
䡲When activation and provisioning have been completed, the Activation Complete
screen appears. The modem will disconnect and reconnect automatically and the
modem indicator lights (LEDs) will turn off and on in sequence (Power, LAN, and
Signal Strength).