ZyXEL Communications HES-309M User manual

www.zyxel.com
www.zyxel.com
HES-309M
WiMAX Outdoor CPE
Copyright © 2010
ZyXEL Communications Corporation
Firmware Version 2.00
Edition 1, 10/2010
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About This User's Guide
HES-309M Series User’s Guide 3
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the ZyXEL WiMAX
Device using the ZyXEL Web Configurator. You should have at least a basic
knowledge of TCP/IP networking concepts and topology.
Related Documentation
•QuickStartGuide
The Quick Start Guide is designed to help you get up and running right away. It
contains information on setting up your network and configuring for Internet
access.
• Support Disc
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com for additional support documentation and
product certifications.
Documentation Feedback
Send your comments, questions or suggestions to: [email protected]
Thank you!
The Technical Writing Team, ZyXEL Communications Corp.,
6 Innovation Road II, Science-Based Industrial Park, Hsinchu, 30099, Taiwan.
Need More Help?
More help is available at www.zyxel.com.

About This User's Guide
HES-309M Series User’s Guide
4
• Download Library
Search for the latest product updates and documentation from this link. Read
the Tech Doc Overview to find out how to efficiently use the documentation in
order to better understand how to use your product.
• Knowledge Base
If you have a specific question about your product, the answer may be here.
This is a collection of answers to previously asked questions about ZyXEL
products.
•Forum
This contains discussions on ZyXEL products. Learn from others who use ZyXEL
products and share your experiences as well.
Customer Support
Should problems arise that cannot be solved by the methods listed above, you
should contact your vendor. If you cannot contact your vendor, then contact a
ZyXEL office for the region in which you bought the device.
See http://www.zyxel.com/web/contact_us.php for contact information. Please
have the following information ready when you contact an office.
• Product model and serial number.
•WarrantyInformation.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.

Document Conventions
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Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
Warnings tell you about things that could harm you or your
WiMAX Device.
Note: Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The product(s) described in this book may be referred to as the “WiMAX
Device”, the “device”, the “system” or the “product” in this User’s Guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example,
[ENTER] means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the
[ENTER] key. “Select” or “choose” means for you to use one of the predefined
choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For
example, TOOLS > Logs > Log Settings means you first click Tools in the
navigation panel, then the Logs sub menu and finally the Log Settings tab to
get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value.
For example, “k” for kilo may denote “1000” or “1024”, “M” for mega may
denote “1000000” or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other
words”.

Document Conventions
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Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The WiMAX
Device icon is not an exact representation of your product.
Table 1 Common Icons
WiMAX Device Computer Wireless Signal
Notebook Server Base Station
Telephone Switch Router
Internet Cloud Network Cloud

Safety Warnings
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Safety Warnings
For your safety, be sure to read and follow all warning notices and
instructions.
• Do NOT use this product near water, for example, in a wet basement or near a
swimming pool.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a
remote risk of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel
should service or disassemble this device. Please contact your vendor for further
information.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble
over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device. Connect it to
the right supply voltage (for example, 110V AC in North America or 230V AC in
Europe).
• Do NOT remove the plug and connect it to a power outlet by itself; always
attach the plug to the power adaptor first before connecting it to a power outlet.
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place
the product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might
cause electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the
power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor
to order a new one.Do not use the device outside, and make sure all the
connections are indoors. There is a remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm
your device.Use only No. 26 AWG (American Wire Gauge) or larger
telecommunication line cord.
• Antenna Warning! This device meets ETSI and FCC certification requirements
when using the included antenna(s). Only use the included antenna(s).
• If you wall mount your device, make sure that no electrical lines, gas or water
pipes will be damaged.

Safety Warnings
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• Make sure that the cable system is grounded so as to provide some protection
against voltage surges.
Your product is marked with this symbol, which is known as the WEEE mark.
WEEE stands for Waste Electronics and Electrical Equipment. It means that
used electrical and electronic products should not be mixed with general
waste. Used electrical and electronic equipment should be treated
separately.

Contents Overview
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Contents Overview
User’s Guide ........................................................................................................................... 15
Getting Started ........................................................................................................................... 17
The Web Configurator ............................................................................................................... 19
Setup Wizard ............................................................................................................................. 23
Tutorials ..................................................................................................................................... 29
Technical Reference .............................................................................................................. 45
System Status ............................................................................................................................ 47
WiMAX ....................................................................................................................................... 51
Network Settings ....................................................................................................................... 73
Security .................................................................................................................................... 105
Maintenance .............................................................................................................................111
Troubleshooting ....................................................................................................................... 137
Product Specifications ............................................................................................................. 143

Contents Overview
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