ZyXEL Communications HES-309M User manual

www.zyxel.com
www.zyxel.com
HES-309M
WiMAX Outdoor CPE
Copyright © 2010
ZyXEL Communications Corporation
Firmware Version 2.00
Edition 1, 10/2010
Default Login Details
IP Address: http://192.168.1.1
User Name: admin
Password: 1234

About This User's Guide
HES-309M Series User’s Guide 3
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the ZyXEL WiMAX
Device using the ZyXEL Web Configurator. You should have at least a basic
knowledge of TCP/IP networking concepts and topology.
Related Documentation
•QuickStartGuide
The Quick Start Guide is designed to help you get up and running right away. It
contains information on setting up your network and configuring for Internet
access.
• Support Disc
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com for additional support documentation and
product certifications.
Documentation Feedback
Send your comments, questions or suggestions to: [email protected]
Thank you!
The Technical Writing Team, ZyXEL Communications Corp.,
6 Innovation Road II, Science-Based Industrial Park, Hsinchu, 30099, Taiwan.
Need More Help?
More help is available at www.zyxel.com.

About This User's Guide
HES-309M Series User’s Guide
4
• Download Library
Search for the latest product updates and documentation from this link. Read
the Tech Doc Overview to find out how to efficiently use the documentation in
order to better understand how to use your product.
• Knowledge Base
If you have a specific question about your product, the answer may be here.
This is a collection of answers to previously asked questions about ZyXEL
products.
•Forum
This contains discussions on ZyXEL products. Learn from others who use ZyXEL
products and share your experiences as well.
Customer Support
Should problems arise that cannot be solved by the methods listed above, you
should contact your vendor. If you cannot contact your vendor, then contact a
ZyXEL office for the region in which you bought the device.
See http://www.zyxel.com/web/contact_us.php for contact information. Please
have the following information ready when you contact an office.
• Product model and serial number.
•WarrantyInformation.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.

Document Conventions
HES-309M Series User’s Guide 5
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
Warnings tell you about things that could harm you or your
WiMAX Device.
Note: Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The product(s) described in this book may be referred to as the “WiMAX
Device”, the “device”, the “system” or the “product” in this User’s Guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example,
[ENTER] means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the
[ENTER] key. “Select” or “choose” means for you to use one of the predefined
choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For
example, TOOLS > Logs > Log Settings means you first click Tools in the
navigation panel, then the Logs sub menu and finally the Log Settings tab to
get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value.
For example, “k” for kilo may denote “1000” or “1024”, “M” for mega may
denote “1000000” or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other
words”.

Document Conventions
HES-309M Series User’s Guide
6
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The WiMAX
Device icon is not an exact representation of your product.
Table 1 Common Icons
WiMAX Device Computer Wireless Signal
Notebook Server Base Station
Telephone Switch Router
Internet Cloud Network Cloud

Safety Warnings
HES-309M Series User’s Guide 7
Safety Warnings
For your safety, be sure to read and follow all warning notices and
instructions.
• Do NOT use this product near water, for example, in a wet basement or near a
swimming pool.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a
remote risk of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel
should service or disassemble this device. Please contact your vendor for further
information.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble
over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device. Connect it to
the right supply voltage (for example, 110V AC in North America or 230V AC in
Europe).
• Do NOT remove the plug and connect it to a power outlet by itself; always
attach the plug to the power adaptor first before connecting it to a power outlet.
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place
the product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might
cause electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the
power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor
to order a new one.Do not use the device outside, and make sure all the
connections are indoors. There is a remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm
your device.Use only No. 26 AWG (American Wire Gauge) or larger
telecommunication line cord.
• Antenna Warning! This device meets ETSI and FCC certification requirements
when using the included antenna(s). Only use the included antenna(s).
• If you wall mount your device, make sure that no electrical lines, gas or water
pipes will be damaged.

Safety Warnings
HES-309M Series User’s Guide
8
• Make sure that the cable system is grounded so as to provide some protection
against voltage surges.
Your product is marked with this symbol, which is known as the WEEE mark.
WEEE stands for Waste Electronics and Electrical Equipment. It means that
used electrical and electronic products should not be mixed with general
waste. Used electrical and electronic equipment should be treated
separately.

Contents Overview
HES-309M Series User’s Guide 9
Contents Overview
User’s Guide ........................................................................................................................... 15
Getting Started ........................................................................................................................... 17
The Web Configurator ............................................................................................................... 19
Setup Wizard ............................................................................................................................. 23
Tutorials ..................................................................................................................................... 29
Technical Reference .............................................................................................................. 45
System Status ............................................................................................................................ 47
WiMAX ....................................................................................................................................... 51
Network Settings ....................................................................................................................... 73
Security .................................................................................................................................... 105
Maintenance .............................................................................................................................111
Troubleshooting ....................................................................................................................... 137
Product Specifications ............................................................................................................. 143

Contents Overview
HES-309M Series User’s Guide
10

Table of Contents
HES-309M Series User’s Guide 11
Table of Contents
About This User's Guide ..........................................................................................................3
Document Conventions............................................................................................................5
Safety Warnings........................................................................................................................ 7
Contents Overview ................................................................................................................... 9
Table of Contents.................................................................................................................... 11
Part I: User’s Guide................................................................................ 15
Chapter 1
Getting Started ........................................................................................................................ 17
1.1 About Your WiMAX Device .................................................................................................. 17
1.1.1 WiMAX Internet Access ............................................................................................. 17
1.2 WiMAX Device Hardware .................................................................................................... 18
1.2.1 LEDs .......................................................................................................................... 18
1.3 Good Habits for Device Management .................................................................................. 18
Chapter 2
The Web Configurator ............................................................................................................19
2.1 Overview .............................................................................................................................. 19
2.1.1 Accessing the Web Configurator ................................................................................ 19
2.1.2 The Reset Button ....................................................................................................... 20
2.1.3 Saving and Canceling Changes ................................................................................. 20
2.1.4 Working with Tables ................................................................................................... 21
2.2 The Main Screen ................................................................................................................. 22
Chapter 3
Setup Wizard ........................................................................................................................... 23
3.1 Overview .............................................................................................................................. 23
3.1.1 Welcome to the Setup Wizard .................................................................................... 23
3.1.2 LAN Settings .............................................................................................................. 24
3.1.3 WiMAX Frequency Settings ....................................................................................... 25
3.1.4 WiMAX Authentication Settings ................................................................................. 27
3.1.5 Setup Complete ......................................................................................................... 28

Table of Contents
HES-309M Series User’s Guide
12
Chapter 4
Tutorials ................................................................................................................................... 29
4.1 Overview .............................................................................................................................. 29
4.2 WiMAX Connection Settings ............................................................................................... 29
4.3 Configuring LAN DHCP .......................................................................................................30
4.4 Changing Certificate ............................................................................................................ 32
4.5 Blocking Web Access .......................................................................................................... 33
4.6 Configuring the MAC Address Filter .................................................................................... 34
4.7 Setting Up NAT Port Forwarding ......................................................................................... 36
4.8 Access the WiMAX Device Using DDNS ............................................................................. 39
4.8.1 Registering a DDNS Account on www.dyndns.org .................................................... 39
4.8.2 Configuring DDNS on Your WiMAX Device ............................................................... 40
4.8.3 Testing the DDNS Setting .......................................................................................... 40
4.9 Configuring Static Route for Routing to Another Network ................................................... 40
4.10 Remotely Managing Your WiMAX Device ......................................................................... 43
Part II: Technical Reference .................................................................. 45
Chapter 5
System Status ......................................................................................................................... 47
5.1 Overview .............................................................................................................................. 47
5.2 System Status ...................................................................................................................... 47
Chapter 6
WiMAX...................................................................................................................................... 51
6.1 Overview .............................................................................................................................. 51
6.1.1 What You Need to Know ............................................................................................ 51
6.2 Connection Settings ............................................................................................................ 55
6.3 Frequency Settings .............................................................................................................. 57
6.4 Authentication Settings ........................................................................................................ 60
6.5 Connect ............................................................................................................................... 63
6.6 Wide Scan ........................................................................................................................... 66
6.7 Link Status ........................................................................................................................... 67
6.8 Link Statistics ....................................................................................................................... 69
6.9 Connection Info ................................................................................................................... 70
6.10 Service Flow ...................................................................................................................... 70
6.11 Buzzer ................................................................................................................................ 71
Chapter 7
Network Settings..................................................................................................................... 73
7.1 Overview .............................................................................................................................. 73

Table of Contents
HES-309M Series User’s Guide 13
7.1.1 What You Need to Know ............................................................................................ 73
7.2 WAN .................................................................................................................................... 78
7.3 PPPoE ................................................................................................................................. 80
7.4 GRE ..................................................................................................................................... 82
7.5 EtherIP ................................................................................................................................. 82
7.6 IP ......................................................................................................................................... 83
7.7 DHCP .................................................................................................................................. 84
7.8 Static Route ......................................................................................................................... 85
7.9 RIP ....................................................................................................................................... 86
7.10 Port Forwarding ................................................................................................................. 87
7.10.1 Port Forwarding Wizard ........................................................................................... 89
7.11 Port Trigger ........................................................................................................................ 90
7.11.1 Port Trigger Wizard .................................................................................................. 91
7.11.2 Trigger Port Forwarding Example ............................................................................. 92
7.12 DMZ ................................................................................................................................... 93
7.13 ALG ................................................................................................................................... 94
7.14 UPnP ................................................................................................................................. 95
7.14.1 Installing UPnP in Windows XP ............................................................................... 95
7.14.2 Web Configurator Easy Access ............................................................................... 99
7.15 DDNS .............................................................................................................................. 101
7.16 Content Filter ................................................................................................................... 102
Chapter 8
Security.................................................................................................................................. 105
8.1 Overview ............................................................................................................................ 105
8.1.1 What You Need to Know .......................................................................................... 105
8.2 IP Filter .............................................................................................................................. 106
8.3 MAC Filter .......................................................................................................................... 107
8.4 DDOS ................................................................................................................................ 108
Chapter 9
Maintenance .......................................................................................................................... 111
9.1 Overview .............................................................................................................................111
9.1.1 What You Need to Know ...........................................................................................111
9.2 Password ............................................................................................................................118
9.3 HTTP ..................................................................................................................................119
9.4 Telnet ................................................................................................................................. 120
9.5 SSH ................................................................................................................................... 121
9.6 SNMP ................................................................................................................................ 122
9.7 CWMP ............................................................................................................................... 123
9.8 OMA-DM ............................................................................................................................ 125
9.9 Date ................................................................................................................................... 127
9.10 Time Zone ........................................................................................................................ 128

Table of Contents
HES-309M Series User’s Guide
14
9.11 Upgrade File .................................................................................................................... 128
9.11.1 The Firmware Upload Process ............................................................................... 129
9.12 Upgrade Link ................................................................................................................... 130
9.13 CWMP Upgrade ..............................................................................................................130
9.14 Backup ............................................................................................................................. 131
9.15 Restore ............................................................................................................................ 132
9.15.1 The Restore Configuration Process ....................................................................... 132
9.16 Factory Defaults .............................................................................................................. 133
9.17 Log Setting ...................................................................................................................... 133
9.18 Log Display ...................................................................................................................... 134
9.19 About ............................................................................................................................... 135
9.20 Reboot ............................................................................................................................. 135
Chapter 10
Troubleshooting.................................................................................................................... 137
10.1 Power, Hardware Connections, and LEDs ...................................................................... 137
10.2 WiMAX Device Access and Login ................................................................................... 138
10.3 Internet Access ................................................................................................................ 140
10.4 Reset the WiMAX Device to Its Factory Defaults ............................................................ 141
10.4.1 Pop-up Windows, JavaScript and Java Permissions ............................................. 142
Chapter 11
Product Specifications .........................................................................................................143
Appendix A WiMAX Security ................................................................................................ 147
Appendix B Setting Up Your Computer’s IP Address...........................................................151
Appendix C Pop-up Windows, JavaScript and Java Permissions........................................ 179
Appendix D IP Addresses and Subnetting ...........................................................................189
Appendix E Importing Certificates ........................................................................................ 201
Appendix F Common Services............................................................................................. 233
Appendix G Legal Information.............................................................................................. 237
Index....................................................................................................................................... 241

15
PART I
User’s Guide

16

HES-309M Series User’s Guide 17
CHAPTER 1
Getting Started
1.1 About Your WiMAX Device
The WiMAX Device that allows you to access the Internet by connecting to a
WiMAX wireless network. You can configure firewall and content filtering as well as
a host of other features and the browser-based user interface -- the Web
Configurator -- provides easy management.
See Chapter 11 on page 143 for a complete list of features for your model.
1.1.1 WiMAX Internet Access
Connect your computer or network to the WiMAX Device for WiMAX Internet
access. See the Quick Start Guide for instructions on hardware connections.
In a wireless metropolitan area network (MAN), the WiMAX Device connects to a
WiMAX base station (BS) for Internet access.
The following diagram shows a notebook computer equipped with the WiMAX
Device connecting to the Internet through a WiMAX base station (BS).
Figure 1 Mobile Station and Base Station
When the firewall is on, all incoming traffic from the Internet to your network is
blocked unless it is initiated from your network.
Use content filtering to block access to web sites with URLs containing keywords
that you specify. You can define time periods and days during which content
filtering is enabled and include or exclude particular computers on your network
from content filtering. For example, you could block access to certain web sites.
BS

Chapter 1 Getting Started
HES-309M Series User’s Guide
18
1.2 WiMAX Device Hardware
Follow the instructions in the Quick Start Guide to make hardware connections.
1.2.1 LEDs
The following figure shows the LEDs (lights) on the WiMAX Device.
1.3 Good Habits for Device Management
Do the following things regularly to make the WiMAX Device more secure and to
manage the WiMAX Device more effectively.
• Change the password. Use a password that’s not easy to guess and that consists
of different types of characters, such as numbers and letters.
• Write down the password and put it in a safe place.
• Back up the configuration (and make sure you know how to restore it).
Restoring an earlier working configuration may be useful if the WiMAX Device
becomes unstable or even crashes. If you forget your password, you will have to
reset the WiMAX Device to its factory default settings. If you backed up an
earlier configuration file, you would not have to totally re-configure the WiMAX
Device. You could simply restore your last configuration.

HES-309M Series User’s Guide 19
CHAPTER 2
The Web Configurator
2.1 Overview
The Web Configurator is an HTML-based management interface that allows easy
device set up and management via any web browser that supports: HTML 4.0,
CSS 2.0, and JavaScript 1.5, and higher. The recommended screen resolution for
using the web configurator is 1024 by 768 pixels and 16-bit color, or higher.
In order to use the Web Configurator you need to allow:
• Web browser pop-up windows from your device. Web pop-up blocking is enabled
by default in many operating systems and web browsers.
• JavaScript (enabled by default in most web browsers).
• Java permissions (enabled by default in most web browsers).
See the Appendix C on page 179 for more information on configuring your web
browser.
2.1.1 Accessing the Web Configurator
1Make sure your WiMAX Device hardware is properly connected (refer to the Quick
Start Guide for more information).
2Launch your web browser.
3Enter "" as the URL.
4Enter the default Username (admin) and Password (1234), then click Login.
The Main screen displays.
Note: For security reasons, the WiMAX Device automatically logs you out if you do
not use the Web Configurator for five minutes. If this happens, log in again.

Chapter 2 The Web Configurator
HES-309M Series User’s Guide
20
2.1.2 The Reset Button
If you forget your password or cannot access the Web Configurator, you will need
to use the Reset button to reload the factory-default configuration file. This
means that you will lose all configurations that you had previously and the
password will be reset to “1234”.
2.1.2.1 Using The Reset Button
1Make sure the Power light is on (not blinking).
2To set the device back to the factory default settings, press the Reset button for
five seconds or until all LED lights blink one time, then release it. The device
restarts when the defaults have been restored.
3Reconfigure the WiMAX Device following the steps in your Quick Start Guide.
2.1.3 Saving and Canceling Changes
All screens to which you can make configuration changes must be saved before
those changes can go into effect. If you make a mistake while configuring the
WiMAX Device, you can cancel those changes and start over.
Figure 2 Saving and Canceling Changes
This screen contains the following fields:
Note: If you make changes to a page but do not save before switching to another
page or exiting the Web Configurator, those changes are disgarded.
Table 2 Saving and Canceling Changes
LABEL DESCRIPTION
Save Click this to save your changes.
Cancel Click this to restore the settings on this page to their last saved values.