2N Indoor Touch User manual

www.2n.cz
2N Indoor Touch
®
User guide
Firmware: FW 3.2.1.x
Version: 3.2.1.x

The 2N TELEKOMUNIKACE a.s. is a Czech manufacturer and supplier of
telecommunications equipment.
The product family developed by 2N TELEKOMUNIKACE a.s. includes GSM gateways,
private branch exchanges (PBX), and door and lift communicators. 2N
TELEKOMUNIKACE a.s. has been ranked among the Czech top companies for years
and represented a symbol of stability and prosperity on the telecommunications
market for almost two decades. At present, we export our products into over 120
countries worldwide and have exclusive distributors on all continents.
2N is a registered trademark of 2N TELEKOMUNIKACE a.s. Any product and/or other
®
names mentioned herein are registered trademarks and/or trademarks or brands
protected by law.
2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find
information and to answer your questions about 2N products and services. On www.
faq.2n.cz you can find information regarding products adjustment and instructions for
optimum use and procedures „What to do if...".
2N TELEKOMUNIKACE a.s. hereby declares that the 2N product complies with all
®
basic requirements and other relevant provisions of the 1999/5/EC directive. For the
full wording of the Declaration of Conformity see the CD-ROM (if enclosed) or our
website at www.2n.cz.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.

The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All
development, production and distribution processes of the company are managed by
this standard and guarantee a high quality, technical level and professional aspect of
all our products.

2N TELEKOMUNIKACE a.s., www.2n.cz 4/126
Content:
1. Product Overview
1.1 Product Description
1.2 Differences between Models
1.3 Terms and Symbols
1.4 Safety Precautions
2. Description and Installation
2.1 Before You Start
2.2 Brief Installation Guide
2.3 Installation Conditions
2.4 Status LED
2.5 First Startup
3. 2N® Indoor Touch Configuration
3.1 Factory Reset
3.2 Home Screen
3.3 Launcher Configuration
3.4 Device Upgrade

2N TELEKOMUNIKACE a.s., www.2n.cz 5/126
4. 2N® Helios IP Mobile Configuration
4.1 2N® IndoorTouch Version
4.1.1 Application Description
4.1.2 Application Environment and Configuration
4.1.2.1 Devices
4.1.2.2 Call Log
4.1.2.3 Dial Pad
4.1.2.4 My2N Mobile Video
4.1.2.5 Settings
4.1.2.5.1 Settings
4.1.2.5.2 Do Not Disturb (DND)
4.1.2.5.3 Custom Localization
4.1.2.6 Help
4.1.3 Notifications in 2N® Indoor Touch Environment
4.2 Application Use
4.2.1 LAN Calls
4.2.2 SIP Proxy Server Calls
4.2.3 2N® Mobile Video Calls
4.3 Supplementary Information
4.3.1 Troubleshooting

2N TELEKOMUNIKACE a.s., www.2n.cz 6/126
5. Web Interface Configuration
5.1 Login
5.2 System Info
5.2.1 Status
5.2.2 Logs
5.3 Device
5.3.1 Network
5.3.2 Home Screen
5.3.3 Local Settings
5.3.4 Display
5.3.5 Audio
5.3.6 Maintenance
5.4 Application
5.4.1 2N® Helios IP Mobile
5.4.1.1 Devices
5.4.1.2 Settings
5.4.1.2.1 Common
5.4.1.2.2 Password
5.4.1.2.3 SIP Proxy
5.4.1.2.4 Video
5.4.1.3 Info
5.4.2 Settings
5.5 Limitations
6. Technical Parameters
7. Supplementary Information
7.1 Troubleshooting
7.2 Directives, Laws and Regulation – General Instructions and Cautions

2N TELEKOMUNIKACE a.s., www.2n.cz 7/126
1. Product Overview
In this section, we introduce the product, outline its application 2N Indoor Touch
®
options and highlight the advantages following from its use. The section also includes
safety precautions.
Here is what you can find in this section:
1.1 Product Description
1.2 Differences between Models
1.3 Terms and Symbols
1.4 Safety Precautions

2N TELEKOMUNIKACE a.s., www.2n.cz 8/126
1.1 Product Description
Based on the Android OS, helps load third party applications to a 2N Indoor Touch
®
device (if enabled so in the device configuration), thus improving its flexibility. It
contains a 7" colour LCD display with a capacitive touch layer, loudspeaker,
microphone and Ethernet and WiFi interfaces (depending on the Part No.) for LAN
connection. Analogue inputs and outputs are also part of the equipment.
2N Indoor Touch
® has a factory pre-installed application – , which 2N Helios IP Mobile ®
helps establish video calls with any other video call supporting devices (SIP + H.263
/4). Primarily, the application is intended for the intercom family.2N Helios IP
2N Indoor Touch
® contains a specific user interface for an increased user comfort and
safety.
2N Indoor Touch
® basic features:
7" LCD colour display with capacitive touch layer
Wall mounting option
LAN interface with PoE supply option
802.11bgn WiFi interface (depending on the Part No.)
Status RGB LED at front
Binary inputs and outputs for control of other devices
Android operating system with pre-installed basic applications and own user
interface
Pre-installed application 2N Helios IP Mobile
®

2N TELEKOMUNIKACE a.s., www.2n.cz 9/126
1.2 Differences between Models
This manual is valid for all the types. Therefore, please note that 2N Indoor Touch
®
several features described in this document are only available in selected models or
need to be activated with a licence key. If a feature is not available in all the models, a
note is added to the respective subsection.
2N ® Indoor Touch Types
Part Nos.:
91378365
91378366
– black2N Indoor Touch
®
WiFi version (lower Part No.)
Part Nos.:
91378365WH
91378366WH
– white2N Indoor Touch
®
WiFi version (lower Part No.)

2N TELEKOMUNIKACE a.s., www.2n.cz 10/126
Accessories
Part No.:
91378380
Stabilised 12 V / 2 A source designed for flush mounting box
installation. Suitable for installations where PoE supply is
unavailable.
Part Nos.:
91378381E
91378381GB
91378381US
Stabilised 12 V / 2 A source to be used where PoE supply is
unavailable.
The part numbers differ in their electric socket markings (E/GB
/US).
Licence
Part No. Description
91378390 – the licence unlocks the installation of third party applicationsAPP
91378395 – the licence unlocks the HTTP API functionsHTTP API
91378396 – the licence unlocks the MeetingRoomApp optionMEET

2N TELEKOMUNIKACE a.s., www.2n.cz 11/126
1.3 Terms and Symbols
The following symbols and pictograms are used in the manual:
Safety
Always abide by this information to prevent persons from injury.
Warning
Always abide by this information to prevent damage to the device.
Caution
Important information for system functionality.
Tip
Useful information for quick and efficient functionality.
Note
Routines or advice for efficient use of the device.
Future Functions, New Features
The text in this document designates the functions and features that are grey-marked
under preparation or development at present.

2N TELEKOMUNIKACE a.s., www.2n.cz 12/126
1.4 Safety Precautions
The manufacturer reserves the right to modify the product in order to improve its
qualities. The manufacturer continuously responds to the clients' requirements by
improving the software. Refer to the company websites for the latest www.2n.cz
firmware and User Manual.device
It is prohibited to use any transmitters, including with an internal WiFi device
adapter, in areas where explosives are used, such as quarries.
WiFi adapters may affect sensitive life-saving devices in medical centres.
Therefore, it is prohibited to use with an internal WiFi adapter in such device
facilities.
In general, any RF energy radiation prohibition regarding WiFi antenna equipped
devices applies to device with an internal WiFi adapter.
Where necessary, a unit can be installed at a safe distance 2N Indoor Touch
®
from the prohibited area and an Ethernet cable can only be carried to the
required site.
Although is not intended for cars or aeroplanes, all 2N Indoor Touch
®
prohibitions and regulations relating to adapter equipped devices apply to
too.device

2N TELEKOMUNIKACE a.s., www.2n.cz 13/126
2. Description and Installation
This section describes the installation and correct connection.2N Indoor Touch
®
Here is what you can find in this section:
2.1 Before You Start
2.2 Brief Installation Guide
2.3 Installation Conditions
2.4 Status LED
2.5 First Startup
The device is designed solely for wall mounting. Install the device with the aid of a
holder, which is included in the product and Installation Manual delivery.
Prepare the proper wall fittings (screws and wall plugs suitable for the given wall type
and structure). Respect the local standards for installation of electronic devices onto
flammable materials while mounting!
Use a cross-point screwdriver for tightening the fitting screws on the device sides to
place properly.2N Indoor Touch
®

2N TELEKOMUNIKACE a.s., www.2n.cz 14/126
2.1 Before You Start
Product Completeness Check
Please check the delivery before starting installation:2N Indoor Touch
®
1 Indoor Touch
1 Quick Start manual
1 Wall holder (screwed to device)
1 Installation fittings (2 screws, 2 plugs for flush mounting)
Front Layout

2N TELEKOMUNIKACE a.s., www.2n.cz 15/126
1.
2.
3.
4.
5.
6.
7.
Glass frame
LCD display with capacitive touch layer
Status RGB LED
Loudspeaker
Microphone
micro SD card slot
Contactless card reader (depending on the Part No.)
Backside Connectors

2N TELEKOMUNIKACE a.s., www.2n.cz 16/126
1.
2.
3.
4.
5.
RJ-45 LAN 10/100BaseT connector
12 V / 2 A DC supply terminal board (only if PoE is not used)
Restart/Factory reset button
Binary input/output terminal board (for application control)
micro SD card slot
Caution
Press the Restart button shortly to restart the device. The front panel
LED starts shining blue to signal the resetting process.
Press the Factory reset button for a rather long time (up to 10 s) to
factory reset the device. The front panel LED starts shining yellow to
signal the resetting process.
Tip
External doorbell button or Relay connection guides are available at
.faq.2n.cz

2N TELEKOMUNIKACE a.s., www.2n.cz 17/126
1.
2.
a.
b.
c.
3.
a.
b.
4.
2.2 Brief Installation Guide
Install the device holder onto a vertical wall. The recommended installation
height is 120 cm above the floor. The product package includes screws and plugs
for mounting into classic bricks. Use appropriate installation fittings for a
different type of wall material!
Feed the device via an Ethernet PoE adapter (or PoE supporting Ethernet switch
/router) or a 12 V DC 2 A power adapter.
With PoE supply, just snap RJ-45 into the appropriate connector.
With 12 V DC 2 A supply, screw the power adapter plus and minus cables
into the appropriate terminal board on the device.
Simultaneous PoE + 12 V DC 2 A supply is not recommended!
Put the device on the holder as follows:
Place the device carefully from top to bottom with its bottom part slightly
away (up to 5 cm) from the wall.
When the device fits to the main holder supports, push the device bottom
part onto the wall.
Tighten the safety screws on both the device sides.

2N TELEKOMUNIKACE a.s., www.2n.cz 18/126
1.
2.
2.3 Installation Conditions
Make sure that the following installation conditions are met:2N Indoor Touch
®
There must be enough space for installation.2N Indoor Touch
®
2N Indoor Touch
® is designed for vertical wall mounting (perpendicular to the
floor) in the height of up to 120 cm above the floor. If necessary, operate device
in a position other than as aforementioned for a short time only, for quick testing
purposes in a servicing centre, for example.
Exceeding the allowed operating temperature may not affect the device
immediately but leads to premature ageing and lower reliability. Refer to
for the acceptable range of operating temperatures and 6. Technical Parameters
relative humidity values.
Device is not designed for environments with increased vibrations such as
means of transport, machine rooms and so on.
Device is not intended for dusty environments and places with unstable humidity
and abrupt temperature changes.
Device may not be exposed to aggressive gas, acid vapours, solvents, etc.
Device is not intended for direct connection into the Ethernet/Internet.
Device must be connected to the Ethernet/Internet via a separating active
network element (switch/router).
Device is designed for indoor use. It may not be exposed to rain, flowing water,
condensing moisture, fog, etc.
Device cannot be operated on places exposed to direct sunshine and near heat
sources.
Keep some free space above and below to allow air to flow and conduct device
heat away.
No strong electromagnetic radiance is allowed on the installation site.
The VoIP connection must be configured properly according to the SIP and
other VoIP recommendations.
It is recommended that the power adapter be connected to the mains via a UPS
and reliable overvoltage protection.
Wall Mounting
2N Indoor Touch
® is designed for wall mounting. Follow the steps below:
Unscrew the holder-fitting screws on the device sides.
Turn the metal holder slightly aside in the upper part of the device.

2N TELEKOMUNIKACE a.s., www.2n.cz 19/126
3.
4.
5.
1.
2.
Move the holder downwards.
Fit the loose holder to the wall on the installation site.
Put the device on the holder and tighten the safety screws.
Follow the installation instructions printed on the device package.
Power Supply Connection
You can feed as follows:2N Indoor Touch
®
Use any 12 V / 2 A DC power adapter connected to the terminal board (see the
figure).
Use an Ethernet cable connected to a PoE supply or PoE supporting Ethernet
switch/router.
A successful operation is indicated by a status RGB LED or LCD display.
PoE Supply Connection
Use a standard straight RJ-45 terminated cable to connect to the Ethernet. The device
device supports the 10BaseT and 100BaseT protocols. The Ethernet connection state
is indicated by the LEDs placed on the RJ-45 connector.
Refer to for the factory settings of the Ethernet 3.3 Launcher Configuration device
interface.
Caution
Factory reset results in a change of the Ethernet interface configuration!
A defective Ethernet cable may lead to a high packet loss in the E
thernet and subsequent instability and poor video call quality!
Warning
Connection of a defective or improper power adapter may lead to a
temporary or permanent failure of the unit!2N Indoor Touch
®

2N TELEKOMUNIKACE a.s., www.2n.cz 20/126
Ethernet cable connector Ethernet port
Licence Limitations
2N Indoor Touch
® can contain time-limited software licences. Refer to 3.3 Launcher
for details.Configuration
Firmware Upgrade
We recommend you to upgrade the firmware during installation. Refer to device www.
for the latest FW version. Refer to for the firmware upgrade 2n.cz 3.4. Device Upgrade
procedure.