Aastra 55I Installation guide

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Aastra IP Phone Training
Download the Service User Guides at:
http://www.onecommunications.com/knowledgecenter.aspx?id=4704

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Agenda
Topic
1. IPPhoneUsage
2. VoiceMailSetup
3.CommPortalAccess
4. AdditionalSupport
5.PremiumSeatFeatures

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AastraIPPhone

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IPPhoneFeatures(Left)
Feature Phone
Hang‐up/End
acall
Press“Goodbye”.
Options/
Settings
Thisisanadministratorkey.Press“Options”
thenenterpasswordandpress“Enter” soft
key.
Placeacallon
Hold
Press“Hold”.
Redial Press“Redial”.UseUp/DownNavigation
buttontoselectnumber.Lifthandsetor
press“Dial” softkeytoplacecall.
Volume Pressleftaudiobuttontodecreasevolume
andrightaudiobuttontoincreasevolume.

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IPPhoneFeatures(Right)
Feature Phone
Makingacall 1. Lifthandsetanddial.Or,
2. Pressalinekey“Line1” anddial.Or,
3. Press“Speaker/Headset” anddial.
Lines TheIPPhonehasuptofourlines(L1‐L4)to
makeandreceivecallstoyourtelephone
number.
Thelinekeywillchangecolorwheninuse
(flashingredwhenacallisincoming,red
wheninuseandgreenwhennotinuse.)
Speaker Press“Speaker/Headset”.
Mute Press“Mute”.

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IPPhoneFeatures(Top)
Feature Phone
VoiceMail Press“Voicemail”.
CallList Press“CallList” toviewalistofcallers.UseUp/DownNavigation
buttontoselectnumber.Press“Dial” softkeytoplacecall.If
using‘9’ foranexternalline,click“Edit” andinsertthe‘9’ before
pressingdial.
Directory Press“Directory” toviewalistofextensionsintheBusiness
Group.Youcanaddnumberstothedirectoryusingthe“copy”
softkeyontheIPPhone.Thereisnoimportfeature.
DoNotDisturb
(DND)
Press“DND” andtheredlightindicatorwillappear.Callerswill
automaticallybesenttovoicemail.Toremovepress“DND”.
Download the 55i Label Template for the top of the phone at:
http://www.onecommunications.com/support

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IPPhoneFeatures(Middle)
Feature Phone
Dial Todial,thephonemustbeoffthehook.Press“Dial” softkeytoplacea
call.
3Way
Conference
Toconference,thephonemustalreadybeconnectedtoacall.
Press“Conf” softkeyandenterthephonenumberofthepartyyouwish
toconferencein.Press“Conf” softkeytoconnectallparties.
Transfer Totransfer,thephonemustalreadybeconnectedtoacall.
BlindTransfer Press“Xfer” softkeyandenterphonenumber.Press“Xfer” againto
blindtransfer.Ifleftunanswered,thecallwillberoutedtovoicemail.
Announced
Transfer
Press“Xfer” softkeyandenterphonenumber.Speaktocallrecipient
andthenpressthe“Xfer” softkey.Iftherecipientwantsthecalltogoto
voicemail,heorshemustpressthe“DND” softkeypriortohangingup.

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VoiceMailSetup
This will take about 2 minutes
1. ClickthevoicemailbuttonontheIPPhone.
2. Followthevoicepromptstosetupyourvoicemail.
• Recordyourname.
• SetyourvoicemailPIN(6‐20digitslong)whichisalsousedforthe
CommPortal.
– Thepincannotbeanypartofthetelephonenumber
– Thepincannotbeasequenceofnumbers(not123456)
– Thepincannotrepeatanynumbermorethantwo(2)times(not
5551234)
• Recordapersonalgreetingorkeepthestandardgreetingwithyour
recordedname.
Note:Afterinitialsetup,youcanaccessyourvoicemailremotelybydialing
yourphonenumberandpressingthe‘*’ button.

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VoiceMailTree

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VoiceMailtoE‐mail
Note: A one minute message is about 400-500 Kb.

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CommPortalAccess
• TheCommPortal*isawebtoolwhichallowsyouto
viewmissedcalls,listentovoicemailmessages,view
contacts,andsetuprulestohandleyourcalls.
• AccesstotheCommPortalisavailablefromany
locationwithInternetconnectivity.
– Gotohttps://hostedpbx.onecommunications.com.
– Enteryour10‐digitphonenumber.
– EnterthePINthatyoucreatedwhenyousetupyourvoice
mail.
*SystemrequirementsarelistedintheQuickStartGuide.

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“Tabs”
1. Dashboard: providesa
quickviewofthemost
commonfunctions.
2. Messages&Calls: provides
callhistory.
3. Contacts: providesa
methodforstoringand
retrievingcontactdetails.
4. CallManager: allows
customertomanagehow
incomingcallsarehandled.
5. Settings: providesaccessto
callservicesettings.
CommPortalDemo
• The“Tabs” (topline)providenavigationtothekeyfeatures.

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CommPortalStandard
Buttons
• Belowthenavigation“Tabs” thereareseveralstandard
buttonslocatedontherightsideofthepage.
Button CommPortalFunction
ClicktoDialallowsyoutoenteraphonenumberthatwillbecalledfrom
yourIPphone.
LogoutexitstheCommPortal.Youareautomaticallyloggedoutafter30
minutesofinactivity.
Refreshupdatesthepagewithrecentphoneandmessageactivity.

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OnlineHelp
• Thehelpbuttonprovides
immediateanswersto
questionsrelatedto
availablefeatures.
• Theinformationprovided
willchangebasedonthe
“Tab” youareviewing.

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• Visitwww.onecommunications.com/support
toaccessHostedIPPBXuserguides.
• Dial1.800.962.2488(listedintheQuickStart
Guide)forCustomerServiceissues.

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PremiumSeatFeatures
• CommPortalAssistant(CommAssistant)ToolBar*
– Microsoft® OutlookIntegrationallowsyoutosynchronizecontactsand
usetheexisting“CallContact” button.
– ToasterPop‐upprovidesanindicationthatanewmessagehas
arrived.
• RemoteClicktoDialallowsyoutousearemotetelephoneto
makecallsandcallerIDdisplaysyourIPphonenumber.
• FindMe/FollowMeisasubscriberlocationservicefor
incomingcalls.
• IncomingCallManagerisacallhandlingservice.
*SystemrequirementsarelistedinthePremiumSeatQuickStartGuide.

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CommAssistantToolBar
• TheCommAssistantToolBarisathinsoftwareclientwhich
runsonyourPCandoffersconvenientaccessintoyour
account.
1. GototheSettingstabandchooseCommPortalAssistant.
2. DownloadtheToolBar.

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1. ClicktheToolBaricononyourTaskbarat
thebottomrightcornerofyourscreen.
2. SelectConfigureCommAssistant.
CommAssistantToolBar

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ToolBarSettings
• OntheGeneraltab,enter
theCommPortal
credentialsandProxy
configurationsettingsas
shown.
• TheOptionssettingscan
besetbasedonyour
personalpreferences.

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ToolBarUsage
• Youcanviewthe
Dashboardbyclickingthe
ToolBaricononyour
TaskbarandselectOpen
Dashboard.
• Youcanusethe
CommAssistantdrop‐
downtoplaceorforward
calls,applyrules,
configureschedules,and
more.