Aastra VentureIP 480i User manual

RELEASE # 1.0
USER GUIDE
480i BROADSOFT
SIP IP PHONE

Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2004 Aastra Telecom. www.aastra.com
All Rights Reserved.

Table of Contents
Table of Contents
Introduction ................................. 1
Phone Features .........................1
Requirements ............................1
About this Guide ........................ 1
Documentation ..........................1
Installation and Set-up ...............1
Getting Started ........................... 2
When You First Plug in Your
Phone .....................................2
Updating Your Phone ................2
Start up Screens ........................2
Network Disconnected ............... 2
Restarting Your Phone ..............3
CustomizingYour Phone ........... 4
Setting Your Options .................4
Using the 480i Phone ................. 5
Call Manager Soft Clients .......... 5
Hard keys ..................................5
Multiple Line and Call
Appearances ..........................6
Softkeys .....................................7
Idle State ...................................7
Customized Softkeys .................8
Connected State ......................10
Making Calls ............................. 11
Dialing a Number Live ............. 11
Pre-dialling a Number ..............11
Using Handsfree Speakerphone 12
Using a Headset ...................... 12
Redial ......................................13
Mute .........................................13
Receiving Calls ........................13
Handling Calls .......................... 14
Placing a Call on Hold .............14
Transferring a Call ................... 14
Conferencing Calls ..................15
Picking up Calls ....................... 16
Ending Calls ............................ 16
Default Softkey Speed Dials .... 16
Unpark .....................................16
Call Return ...............................16
Speed Dial ...............................16
Portal .......................................16
Pickup ......................................17
CallFwd (Call Forwarding)
On and Off ............................17
DND (Do Not Disturb)
On and Off ............................17
CLIDBLOCK (Caller ID Block) .17
Trace (Customer
Originated Trace) ..................17
Clear MWI (Clear Message
Waiting Indication) ................17
Cancel CW (Cancel
Call Waiting) ..........................17
Additional Features ..................18
Star Codes ...............................18
Services ...................................18
Troubleshooting ........................19
LimitedWarranty .......................21

1
Model 480i Broadsoft User Guide
Introduction
Introduction
This 480i IP telephone contains
programming for use with Broad-
Soft’s network communications
platform, BroadWorks, to provide
communications over an IP Net-
work using the SIP IP telephony
protocol. The 480i has all the fea-
tures of a regular business set and
more, allowing you to make and
receive calls, transfer, conference
and more.
Phone Features
• A 3.5" x 2.25" backlit display.
• 6 multi-functional softkeys –
as default or customized settings.
• 4 line/call appearance buttons
with corresponding lights.
• Up to 5 additional line/call
appearances as softkeys.
• Full-duplex speakerphone for
handsfree.
• Built-in-two-port, 10/100
Ethernet switch which lets you
share a connection with your
computer.
• Inline power support, which
eliminates power adapters.
Requirements
• A BroadSoft BroadWorks account
with a number created for the
new 480i phone.
• Access to a Trivial File Transfer
Protocol (TFTP) server.
• 802.3 Ethernet/Fast Ethernet
LAN.
• Category 5/5e straight through
cabling.
• Power over Ethernet (PoE)
power supply (optional
accessory – necessary only if
no inline power is provided
on the network).
About this Guide
This guide explains how to use the
basic features of your new 480i phone
behind a BroadWorks server. Not all
features listed are available by
default. Contact your system or
network administrator to Þnd out
which features and services are
available to you on your system. Your
system administrator has the ability
to customize some features on this
phone. For information on more
advanced settings and
conÞgurations, administrators should
refer to the administration guide.
Documentation
•
Aastra 480i Installation Guide
– installation and set-up instruc-
tions, general features and func-
tions, and basic options list
customization. Included with
each telephone.
•
Aastra 480i IP Phone for
BroadSoft’s BroadWorks User
Guide
– explains the most
commonly used features and
functions for an end user.
•
Aastra SIP 480i IP Phone
for BroadSoft’s BroadWorks
Administration Guide
–
explains how to set the 480i
phone up on the network and
contains advanced conÞguration
instructions for the 480i. This
guide has instructions that are at
a technical level suitable to a sys-
tem or network administrator.
Installation and Set-up
If your system administrator has
not already set-up your 480i phone,
please refer to the installation guide
for basic installation and physical
set-up of the 480i. For more
advanced administration and
conÞguration information, system
and network administrators should
refer to the administration guide.

Model 480i Broadsoft User Guide
2
Getting Started
Getting Started
When You First Plug in Your
Phone
The 480i automatically begins the
start up sequence as soon as it is
connected. The phone goes through
this process the Þrst time you plug
in your phone and every time you
restart your phone. The Þrst screen
the phone displays is the Aastra
splash screen.
Updating Your Phone
After displaying the Aastra splash
screen, the 480i will check settings
and check for new updates on the
server for the conÞguration Þles
and Þrmware. If a new update is
found, the phone will display
what kind of update it is installing
(either “ Updating Config
” or
“ New Firmware
”). This may take
a few moments while the phone
downloads the latest updates.
Your system or network
administrator will set up new
updates on the server.
Important! Do not unplug or
remove power to the phone while it
is checking or installing Þrmware.
Start up Screens
After the phone displays
the Aastra splash screen or after
downloading an update (if an
update was available), the phone
will display the Idle State screen:
Note:
The Idle State screen on your
phone may not look exactly as
represented here. The softkeys
and screen conÞgurations shown
are the typical default settings.
Your network or system adminis-
trator may have changed some
of these settings.
Network Disconnected
The “ Network disconnected
”
prompt appears on the display and
the telephone status light turns
on when the phone is not properly
connected to the network. The
phone also displays the default time
and date of 12:00am Jan 1st, 2000
or the equivalent. Check that the
cables are tightly connected to the
phone and to the wall jack. The
phone should automatically detect
when it is reconnected and will
display the “ Network connected
”
prompt for a few seconds. However,
if changes have been made to your
phone’s network settings, you may
need to restart your phone.
For more information about
connecting your phone, refer to the
Aastra 480i Installation Guide
under
the “
Connecting to the Network
and to Power
“ section. Check with
your system or network
administrator for assistance.
Checking for Firmware
Do not unplug phone!
60%
Mon Apr 17 11:30pm
Joe Smith
1101
Unpark
Call Return
Speed Dial
Portal
Pickup
More

3
Model 480i Broadsoft User Guide
Getting Started
Restarting Your Phone
You may want to restart your
phone to check for updates for
your phone on the server. You may
also need to restart your phone
if you have been asked to do so
by your network or system
administrator, or if you are having
problems with your phone.
Note:
Your phone will be temporarily
out of service during the restart
and downloading process.
Important! Do not unplug or
remove power to the phone while
it is checking or installing
Þrmware.
To restart your phone:
1.
Press
£
to enter the
Options List.
2.
Use
s
to scroll down the list
of options to 10.Phone Stat s
and press the Show
softkey, or
you can press 0
to jump directly
to this option.
3.
Use
s
to scroll down the Phone
Status list to 3.Reset Phone
and
press the Show
softkey, or you
can press 3
to jump directly to
this option.
4.
Press the Reset
softkey to reset
the phone.
5.
If you do not wish to reset your
phone, press the Cancel
softkey.
You can also reset your phone
from the Aastra 480i Web Client.
For more information about the
Aastra 480i Web Client, please refer
to the section “
Customizing Your
Phone
” within this guide.

Model 480i Broadsoft User Guide
4
Customizing Your Phone
Customizing Your Phone
Setting Your Options
Pressing the
£
button gives
you a list of conÞguration options.
You can also change these options in
your phone through the Aastra
480i Web Client. Refer to the
Aastra
480i Installation Guide
for
information on less advanced
conÞguration options.
Note:
Some options should only be
set up or changed by a network
or system administrator. Please
contact your system or network
administrator before adjusting
any administrator level options.
For more information on these
options, administrators should
refer to the
Aastra SIP 480i IP
Phone for BroadSoft’s BroadWorks
Administration Guide.
To Access the Aastra 480i
Web Client
Open your web browser (i.e.
Internet Explorer or Netscape, etc.)
and enter your phone’s IP address
into the address Þeld, starting with
the web preÞx “http://”, for
example: “http://192.168.0.100”.
In order to access the Aastra 480i
Web Client, you will need to know
the IP address of your phone.
To Find Your Phone’s IP Address
1. Press £to enter
the Options List.
2. Use sto scroll down the list
of options to 10.Phone Stat s
and press the Show softkey, or you
can press 0to jump directly to
this option.
3. Use sto scroll to 1.Network
Status and press the Show
softkey, or you can press 1to
jump directly to this option.
4. Press the IP Addr softkey.
5. You will now see your phone’s
IP Address.
Options List
7.SetAudio
8.Network
9.SIP Settings
10.Phone Status
Show
Done
Phone Status
1.Network Status
2.Firmware Version
3.Reset Phone
4.Factory Default
Show
Done
IP Addr
Done
Attr.
LinkStat.
Negotiat.
Speed
Duplex
MAC Addr
Port0
Link
Auto
100M
Full
Port1
N/Link
Auto
10M
Half
Done
IP Address of Phone
192.168.0.100

5 Model 480i Broadsoft User Guide
Using the 480i Phone
Using the 480i Phone
Call Manager Soft Clients
The 480i phone can be controlled through call manager soft clients from
your computer, such as BroadSoft’s CommPilot Call Manager.
Broadsoft’s CommPilot Call
Manager is a web-based interface
you can use to manage your calls as
an alternative to using the softkeys
and hard keys on the phone or
the star codes. You can use it to
make, receive and end calls. It also
has: Dial, Redial, Answer, Hold,
Retrieve, Hang Up, Transfer,
Three-Way Calling, and Calling
Line ID features.
Hard keys
There are hard keys on your
phone, such as Hold, Redial, Xfer,
Icom and Conf that are conÞgured
for the call-handling features of
BroadSoft’s BroadWork’s services.
These keys are static and cannot
be reprogrammed or changed.
They are located in two different
areas on the phone.
Note: The intercom feature is currently
not available in this version of the
480i IP phone.
Hold Redial
Goodbye
Options
1
2
ABC
3
DEF
Xfer
Conf
L1 L2 L3 L4
Icom
Services

Model 480i Broadsoft User Guide6
Using the 480i Phone
Multiple Line and Call
Appearances
The 480i has 4 hard line/call
appearance buttons each with a
corresponding status light.
Additional line/call appearances
may also have been set up on
your phone as softkeys. To learn
more about this, please refer to
the "Softkeys as Line/Call
Appearances" section within
this guide.
These line/call appearance buttons
and lights can represent physical
lines or calls for your extension.
A line that a line/call appearance
represents may have been set up
as either a private line or a shared
line. A private line is a line that is
used by only one phone. A shared
line is a line that is shared by
more than one phone.
The phone uses difference
coloured line/call appearance lights
to indicate whether a call is
ringing locally at your phone, or
remotely on another phone sharing
the line with you. If the call is
ringing locally at your phone, the
line/call appearance light uses the
colour green. If the call is ringing
at a remote phone on a line that
is shared, the line/call appearance
light uses the colour red. If you
answer a remote call from your
phone, future calls to that line will
ring locally at your phone rather
than at the remote phone.
Line/Call Appearance Lights
By pressing a line/call appearance
button, you connect to the line or
a call it represents. The line/call
appearance light indicates the status
of that line or call. When the phone
is taken off-hook, the phone will
automatically select a line for you.
When you have more than one
call, you can use the left and right
navigation buttons (3and 4) to
scroll left and right to the different
call information. Icons 3and 4
will appear if there is call informa-
tion either left, right or both
sides of the current information
you are viewing.
Xfer
Conf
L1 L2 L3 L4
Icom
Services
Green
Light
Local call
activity for a
private or shared
line/call appear-
ance ringing at
your phone.
Red
Light
Remote call
activity for a
shared line/
call appearance
ringing at a
remote phone.
Line/Call
Appearance
Behaviour
Line/Call
Appearance
Status
Off Idle line or no
call activity
Light ßashes
quickly
Ringing
Light ßashes
slowly
Hold

7 Model 480i Broadsoft User Guide
Using the 480i Phone
The display will show what line
the call information is referring to
(L1, L2, L3, etc.), the Caller ID
information (name and number,
if available), the call status
(Connected, Ring, Hold etc.) and
the timer speciÞc to that call.
Softkeys
Your 480i has 6 softkey access
buttons, 3 on either side of the
phone’s display. The softkey menus
will change depending on the
phone’s state, displaying relevant
softkeys only. These softkeys
are pre-programmed for the call
handling and extension manage-
ment features of BroadSoft’s
BroadWorks services by default.
Note: The softkeys outlined in this
manual represent the default
arrangement of softkeys; how-
ever, these default softkeys can
be overwritten with custom
softkeys by your system or
network administrator through
the conÞguration Þles for the
phone. For more information on
how to conÞgure these softkeys,
system or network administrators
should refer to the administration
guide for these phones.
Idle State
The Idle State menu appears
when your phone is not in use.
The default softkeys in the Idle
State menu allow you to make calls,
pickup calls, check voicemail,
manage your extension, and more.
The following image is of
the Idle State screen with some
example softkeys:
Press the More softkey to access Idle
State softkeys on the next screen.
Press the Back softkey to access
Idle State softkeys on the previous
screen.
Jan 01 10:10am 00:27
L1 Connected
> 1202
Michelle LeBlanc
Drop
Tue Jan 01 10:10am
Joe Smith
1201
Speed Dial
Portal
Pickup
More
1
CallReturn
Unpark
Tue Jan 01 10:10am
Joe Smith
1201
Back
DND On
DND Off
More
1
CallFwdOff
CallFwdOn
Tue Jan 01 10:10am
Joe Smith
1201
Back
1
Trace
CLID Block Clear MWI
Cancel CW