Aastra DBC 425 Manual

DIRECTIONS FOR USE
DIRECTIONS FOR USE14/1553-A NF 901 54E20091104
DBC 425 with SIP for MX-ONE
QTORWULHFTero SilvennoinenQCHAAUGEBCBES/DDC

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Copyright
© Copyright Aastra Technologies Limited, 2009. All rights reserved.
Disclaimer
No part of this document may be reproduced in any form without the
written permission of the copyright owner.
The contents of this document are subject to revision without notice due
to continued progress in methodology, design and manufacturing.
Aastra shall have no liability for any error or damage of any kind resulting
from the use of this document.
Abstract

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1 Important Safety Instructions and
Introduction
IMPORTANT SAFETY INSTRUCTIONS (ENGLISH)
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
• Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or near
a swimming pool.
• Avoid using a telephone (other than a cordless type) during an elec-
trical storm. There may be a remote risk of electric shock from light-
ning.
• Do not use the telephone to report a gas leak in the vicinity of the
leak.
• Use only the power cord indicated in this manual.
SAVE THESE INSTRUCTIONS
IMPORTANTES MESURES DE SÉCURITÉ (FRANÇAIS)
Certaines mesures de sécurité doivent être prises pendant l’utilisation
de matérial téléphonique afin de réduire les risques d’incendie, de choc
électrique et de blessures. En voici quelquesunes:
• Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une bagnoire,
d’un lavabo, d’un évier de cuisine, d’un bac à laver, dans un
sous-sol humide ou près d’une piscine.
• Éviter d’utiliser le téléphone (sauf s’il s’agit d’un appareil sans fil)
pendant un orage électrique. Ceci peut présenter un risque de choc
électrique causé par la foudre.
• Ne pas utiliser l’appareil téléphonique pour signaler une fuite de
gaz s’il est situé près de la fuite.
• Utiliser seulement le cordon d’alimentation indiqué dans ce
manuel.
CONSERVER CES INSTRUCTIONS
INTRODUCTION
These directions for use describe the user procedures to handle the
features available for the DBC 425 02 telephones with the SIP-protocol
when the telephones are used with MX-ONE Telephony Server. To

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IMPORTANT SAFETY INSTRUCTIONS AND INTRODUCTION
know if the telephone is using the SIP protocol, see chapter 10.2
Checking the protocol.
All the procedures, suffix digits, tone messages and times used in this
document are according to the standard application system.
Not all exchanges are equipped with all features. By categorization, it is
possible to vary the number of features assigned to each individual
extension. This can affect the display information. The person (depart-
ment) responsible for telecommunications in your organization will
inform you which features that have been assigned to you.
The telephones support Dynamic Host Configuration Protocol (DHCP)
for determination of IP addresses.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
This telephone can be used without lifting the handset.
When stated Lift the handset before dialing a procedure or a telephone
number you can dial directly without lifting the handset.
For more information,see chapter 2.16 Loudspeaker and Headset Func-
tions.
For more information,see chapter 15 Miscellaneous.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

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2 Telephone DBC 425 02
2.1 DBC 425 02
Figure 1: DBC 425 02
The telephone has a graphical display with backlit which corresponds
approximately to 6 rows of 50 characters. However the number of rows
and characters per row are dependant of the character size and the font.
The telephone has a handsfree and a headset function.
Most of the functions assigned to the function keys in the figure (Call-
back, Conference and so on) can be moved and/or removed, except the
Line/Hold key that is fixed. The placing of the function keys, as shown
in the figure above, is the default setting, but can be changed by the
system administrator.
Dialog 4425 IP Vision
Callback
Conference
Follow-me
Call Waiting
Message
Intrusion
Line 2
Line / Hold
Call Pickup
Callback
Conference
Follow-me
Call Waiting
Message
Intrusion
Line 2
Line / Hold
Call Pickup
Transfer
Transfer
Dialog 4425 IP Vision

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TELEPHONE DBC 425 02
2.2 Key Functions for DBC 425 02
The key functions are:
Table 1 Key Functions for DBC 425
CThe Clear key is used to disconnect or transfer a
call.
Callback The Callback key is used to activate call back at
busy or no answer.
Call Pickup The Call Pickup key is used to answer a call
from another telephone, see chapter 3.5
Individual Call Pick-up.
Call Waiting The Call Waiting key is used to activate call
waiting to a busy extension, see chapter 5.2 Call
waiting.
Conference The Conference key is used to initiate a
conference, see section 5.3 Conference.
Follow-me The Follow-me key indicates activation and
deactivation of follow-me and absence
information.
Function keys There are 19 Function keys with a lamp that
can be used for programming of
Dial-by-Function key.
The Headset key is used for headset
connection. By pressing and holding it down for
4 seconds the headset preset mode is activated
1). To deactivate, see Speaker key.
Intrusion The Intrusion key is used to activate intrusion to
a busy extension, see chapter 5.6 Intrusion.
Line/Hold The Line/Hold key is used for initiating and
receiving calls.
Line 2 Is only used when the telephone is used in a call
center solution with Solidus eCare.
The Line 2 key indicates that there is a second
call, but it is not possible to handle the call by
pressing the key. The call handling is done from
the call center agent's PC.

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Message The Message key lamp indicates that you have
a message.
The Mute key is used to interrupt the speech
connection. When the Mute key has been
pressed you can confer and the connected party
will not hear. By pressing it in idle or ringing state
the silent ringing is activated. Any key pressing
will deactivate the silent ringing again.
The Speaker key is used for hands-free
connection. By pressing and holding it down for
4 seconds, the loudspeaker preset mode is
activated 1). To deactivate, see Headset key.
Navigation keys The Navigation keys are used to navigate in
the top of the menu bar:
Navigation one position to the left.
In Web the key is used to go to the previous
page.
Navigation to the home (idle) menu. If the key is
pressed for two seconds, you always go to the
home (idle) menu regardless of which menu you
are in.
In Web: if you press this key for a short while,
you will return to the WAP home page.
Navigation one position to the right.
Soft keys F1-F4 The Soft keys are used to access different
features (the feature changes with the traffic
state).
Transfer The Transfer key is used to transfer a call that is
on hold to another party. See chapter 5.14
Transfer.
The Volume keys control the volume for
incoming speech (handset, headset and
loudspeaker) and the ring volume. The + key
increases the level and the - key decreases the
level.

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TELEPHONE DBC 425 02
2.3 Extra Key Panel DBY 419 01
Figure 2: DBY 419 01
A maximum of 4 extra key panels can be connected to the DBC 425.
Each key panel has 17 programmable keys that can be used as
Dial-by-function keys.
2.4 Power Feeding
The telephone is fed by an external 24 V AC/AC adapter or alternatively
through the IP network (LAN) from a power hub. The power must be
connected to the telephone before any use. See installation instructions
for DBC 425.
The telephone does not work at power failure.

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2.5 Connecting the Telephone
Connect the headset, the power, and the LAN cable, see Figure 3.
Figure 3: Connecting the telephone
If a headset will be used, connect it according to Figure 3.
If your PC will use the same LAN outlet as your telephone, connect the
PC as shown in Figure 3.
2.6 Starting the Telephone
Make sure that the telephone is connected to the IP network (LAN).
After connecting the power, the mute lamp is lit after around 5 seconds.
After another 10 seconds the lamp is switched off.
2.6.1 LAN Authentication
The telephone conforms to the 802.1x standard for LAN authentication.
If this function is implemented on the LAN, the telephone must be
authenticated before it can be used.

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TELEPHONE DBC 425 02
The user must enter a valid user identity and password to gain access to
the LAN, see the following figure:
Figure 4:
After the user identity has been entered and Log on (F4) has been
selected, the user must also enter the password.
If the log on is accepted the telephone will proceed with the normal start
up sequence. If the log on fails, the following menu will be shown for a
few seconds and then the telephone will show the log on menu again:
Figure 5:
After submitting the password a second time (after failing the first log on),
there may be a delay for up to one minute.
2.6.2 Start the Telephone, Normal Case
The telephone display shows the following:
Figure 6:

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The xindicates a timer counting down seconds. If no key is pressed
during this time, No change is selected automatically.
The administrator mode is used to change the IP settings in the tele-
phone. This mode is reserved for the maintenance personnel.
If (No change) (F4) is pressed, the telephone will use the previously
stored settings.
The next menu is:
Figure 7:
The IP telephone gets the IP addresses from the network.
The next menu is:
Figure 8:
The telephone checks if new software has to be loaded. If the software
will be updated, see chapter 2.7.3 Updating Telephone Software.
If the current version of software will be used the following is shown:
Figure 9:

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TELEPHONE DBC 425 02
The software is loaded internally in the telephone. It takes about 15
seconds. Wait for the next display to show:
Figure 10:
The telephone performs a test that the circuits in the telephone work.
The telephone is now ready for registration in the system, see chapter
2.8 Logging On the Telephone.
2.6.3 Updating Telephone Software
When the telephone is started and discovers that new software will be
loaded, the following menu is shown:
Figure 11:
The xindicates a timer counting down seconds. If no key is pressed
during this time, Yes is selected automatically.
If No (F4) is pressed, the telephone will use the current version of the
software. Continue, see chapter 2.7.2 Start the Telephone, Normal
Case.
If (Yes) (F3) is pressed, the telephone starts to update the software,
which is shown in the next menu:

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Figure 12:
The software is loaded from the software server. This will take about 1/2
minute.
The next menu shows:
Figure 13:
It is important that you do not disconnect the power to the telephone
while this text is shown in the display. This takes about 1/2 minute. If
there is a power failure during this phase, the telephone has to load the
software once more.
After the software has been saved the telephone is ready for registration
in the system, see chapter 2.8 Logging On the Telephone.
2.7 Logging On the Telephone
The following options exist:
• The end-user is allowed to log on and log off the telephone. This is
the most common option, see chapter 2.8.1 End-user is Allowed to
Log on and Log off.
• The telephone is always logged on with a default number. The
end-user cannot log on or off. This option can be used for tele-
phones in conference rooms, receptions and so on, see chapter
2.8.2 Telephone is Always Logged On.

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TELEPHONE DBC 425 02
• The telephone is always logged on, with a default number, as in
option 2 but you as an end-user can log on your individual number
and get your personal categories. This option can be used in a free
seating environment, see chapter 2.8.3 Logging on with an Indi-
vidual number.
2.7.1 End-user is Allowed to Log on and Log off
Figure 14:
The directory number used at the previous log on is shown. If the number
will be changed enter your directory number. Press Log on (F4).
If the exchange requires that you enter a Personal Identity Number
(PIN), the following menu is shown:
Figure 15:
The PIN is the same as the Individual Authorization Code, see chapter
4.13 Authoriztion Code. Only digits can be used as PIN.
To change the PIN, see chapter 10.14.1 Change PIN.
Enter the digits of the PIN and press the Log on (F4) key. To erase a
digit, press the Erase (F3) key, once for each digit.
Now the telephone is ready for making and receiving calls.

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Figure 16:
When you log on to another DBC 425 telephone, your set up of the
Dial-by-function keys can automatically be moved to the new telephone.
2.7.2 Telephone is Always Logged On
The telephone is logged on with the default number. The idle menu
shows:
Figure 17:
It is not possible to log off.
2.7.3 Logging on with an Individual number
The telephone is logged on with the default number. You can log on with
your individual number and get your personal categories.

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TELEPHONE DBC 425 02
Figure 18:
To log on with your individual number, press ChangeUser (F4) and the
following menu is shown:
Figure 19:
Enter your individual directory number. Press Log on (F4).
If the exchange requires that you enter a password, the following menu
is shown:
Figure 20:
Enter your PIN and press Log on (F4).

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Figure 21:
Now the telephone is ready for making and receiving calls.
The telephone will automatically be logged off with your individual
number during the night and logged on with the default number.
When you log off the individual number, the telephone registers auto-
matically with the default number.
2.8 Logging Off
You can log off your IP telephone, for example if other people uses the
same telephone.
To log off your IP telephone, do the following:
1) Press the key Log off (F1) in the idle menu
2) Log off? is shown in the display. Press Yes (F2) to confirm
If the telephone has the option that the end-user is allowed to log off (
see chapter 2.8.1 End-user is Allowed to Log on and Log off ) the display
shows:
Figure 22:
Note: If the emergency call function is disabled the SOS text is not
shown.

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TELEPHONE DBC 425 02
If the telephone has the option with default number and the possibility to
log on with the individual number ( see chapter 2.8.3 Logging on with an
Individual number), the display will show:
Figure 23:
2.9 Checking Software Version
It is possible to check the software version in the telephone via one of
the Settings menus, see chapter 10.2 Checking the protocol.
An alternative method to check the software version is by pressing the
buttons C, *and 4simultaneously for at least one second.
The program revision is shown in the display for 5 seconds and then all
the pixels are lit for one minute. To return to normal mode, press the #
key.
Figure 24:
The name, the product number and the version of each software unit are
shown.
2.10 Fault Locating
This section contains information on how to solve common operational
problems, and warnings that might occur.

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Table 2 Common Operational Problems
2.11 Triple Access Line
This telephone does not have triple line access, it has only one line.
To make inquiry the user has to press the Line/Hold key and the previous
call will automatically be parked.
2.12 Display (Once the User is Logged On)
2.12.1 Display Layout
The display on the telephone has a graphical display with 320 x 80
pixels. The figure shows the different fields in the display:
Figure 25:
• The top menu bar is used to indicate in which menu the user has
navigated to with the navigation keys.
Fault Probable cause Action or comment
The telephone is
locked up
Disturbance on the
LAN
Restart the telephone by
pressing the keys C
(clear), mute and #
simultaneously for one
or two seconds
No network is
displayed in the
display
There is no
connection to the
LAN
Check the LAN cable
between the LAN outlet
and the telephone

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TELEPHONE DBC 425 02
• The middle area is divided into several fields: <Time & Date> <User
name & Extension number> <Icons & Level bar> <Traffic state>
<Calling/Called name & number> <Absence reason>
• The bottom area is used to indicate soft key information, see
chapter 2.14 Soft Keys.
During the start and log on, when showing the Call list, or when the
phone is in setting mode, the display is adapted to fit each situation.
Display icons and symbol explanations
The following icons can be shown in the display in the idle and telephony
modes:
Figure 26:
The following icons can be shown in other display menus. The pictures
are examples from the Call list and the Date Format menus.
Table 3 Menu Icons
Headset preset
Indicates that the telephone is set for incoming and
outgoing calls to be connected to the headset when
you answer or make a call without lifting the handset.
Message
Indicates that there is a message waiting.
Ringer off
Indicates that the ring signal is switched off. This icon
is shown on the same position as the volume level
bar.
Security
Indicates that the ongoing call is secure between the
A and B party. The media (speech) and signaling is
encrypted.