Aastra Clearspan 6757i User manual

User Guide
6757i IP Phone6757i IP Phone
41-001201-20
Rev 00
Release 2.5

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or
unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors
or omissions contained within this documentation. The information contained in this documentation is subject to change without
notice.
Copyright 2008 Aastra Telecom. www.aastratelecom.com
All Rights Reserved.
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iii
Software License Agreement
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and other
confidential or proprietary information of Seller. In no event shall Seller or its suppliers or
licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the
software, even if Seller has been advised of the possibility of such damages.
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v
Table of Contents
Software License Agreement ......................................................................................................iii
Table of Contents ..........................................................................................................................v
About this Guide ...........................................................................................................................1
Documentation ..........................................................................................................................1
Introduction ...................................................................................................................................2
Phone Features ..........................................................................................................................2
Requirements ............................................................................................................................2
Installation and Setup ................................................................................................................3
Getting Started ..............................................................................................................................4
Plugging in and Starting the Phone ...........................................................................................4
Network Connected/Network Disconnected ............................................................................7
Idle Screen ................................................................................................................................8
IP Phone Keys and Key Descriptions ........................................................................................12
Key Descriptions .....................................................................................................................12
Methods for Customizing Your Phone ......................................................................................15
Phone Options via the IP Phone UI ........................................................................................15
Phone Options via the Aastra Web UI ....................................................................................18
Phone Status ................................................................................................................................22
Phone Status via IP Phone UI .................................................................................................22
Finding Your Phone’s IP Address ...........................................................................................23
Phone Status via the Aastra Web UI .......................................................................................24
Customizing Your Phone ............................................................................................................27
Ring Tones and Tone Sets .......................................................................................................27
Contrast Level .........................................................................................................................30
Backlight .................................................................................................................................31
Live Dialpad* .........................................................................................................................33
Set Audio ................................................................................................................................34
Time and Date .........................................................................................................................37
Language .................................................................................................................................44
User Password .........................................................................................................................52
Resetting a User Password ......................................................................................................54
Restarting your phone .............................................................................................................55
Phone Lock .............................................................................................................................56
Defining an Emergency Dial Plan ..........................................................................................58
Line Keys and Softkeys ..............................................................................................................60
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vi
Table of Contents
Table of Contents
Multiple Line and Call Appearances ......................................................................................60
Softkeys ..................................................................................................................................61
State-Based Softkeys (Bottom Keys only) .............................................................................64
Line Key .................................................................................................................................67
Speeddial Key .........................................................................................................................71
Editing Speeddial Keys ...........................................................................................................78
"Do not Disturb" (DND) Key .................................................................................................82
Busy Lamp Field (BLF) Key ..................................................................................................84
BLF List Key ..........................................................................................................................87
Automatic Call Distribution (ACD) Key (for Sylantro Servers) ............................................90
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ...................................95
XML Key ..............................................................................................................................101
Flash Key ..............................................................................................................................107
Sprecode Key ........................................................................................................................109
Park/Pickup Keys ..................................................................................................................111
Last Call Return (lcr) Key (Sylantro Servers only) ..............................................................118
Call Forward Key ..................................................................................................................120
BLF/Xfer ...............................................................................................................................122
Speeddial/Xfer ......................................................................................................................125
Speeddial/Conf ......................................................................................................................128
Services Key .........................................................................................................................131
Directory Key .......................................................................................................................134
Callers List Key ....................................................................................................................136
Intercom Key ........................................................................................................................138
Phone Lock Key ....................................................................................................................141
Paging Key (Sends the RTP Stream) ....................................................................................143
None Key ..............................................................................................................................146
Empty Key ............................................................................................................................148
Deleting a Key ......................................................................................................................150
Making Calls .............................................................................................................................151
Dialing a Number ..................................................................................................................151
Pre-dialing a Number ............................................................................................................152
Using Handsfree Speakerphone ............................................................................................152
Using a Headset ....................................................................................................................153
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vii
Table of Contents
Table of Contents
Using Intercom .....................................................................................................................154
Redial ....................................................................................................................................156
Mute ......................................................................................................................................157
Receiving Calls ..........................................................................................................................158
Answering an Incoming Call ................................................................................................158
Sending an Incoming Call to Voicemail ...............................................................................159
Handling Calls ...........................................................................................................................160
Placing a Call on Hold ..........................................................................................................160
Transferring Calls .................................................................................................................162
Conferencing Calls ...............................................................................................................164
Ending Calls ..........................................................................................................................170
Managing Calls .........................................................................................................................171
Directory List ........................................................................................................................171
Callers List ............................................................................................................................182
Account Configuration (DND and Call Forwarding) ...........................................................187
Missed Calls Indicator ..........................................................................................................209
Voicemail ..............................................................................................................................210
Additional Features ..................................................................................................................211
Star Codes .............................................................................................................................211
Suppress DTMF Playback ....................................................................................................211
Display DTMF Digits ...........................................................................................................213
Enable/Disable Call Waiting .................................................................................................215
Play Call Waiting Tone .........................................................................................................217
Stuttered Dial Tone ...............................................................................................................218
XML Beep Support ...............................................................................................................219
Status Scroll Delay ................................................................................................................220
Incoming Call Interrupts Dialing ..........................................................................................221
Switch UI Focus to Ringing Line .........................................................................................223
Preferred Line and Preferred Line Timeout ..........................................................................224
Goodbye Key Cancels Incoming Calls .................................................................................226
UPnP Mapping Lines (for remote phones) ...........................................................................228
Message Waiting Indicator ...................................................................................................230
Incoming Intercom Call Features .........................................................................................231
Using Redial Key for “Last Number Redial” .......................................................................234
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viii
Table of Contents
Table of Contents
Group RTP Paging (receives RTP streams) ..........................................................................235
Use LLDP ELIN ...................................................................................................................237
Shared Call Appearance (SCA) Call Bridging .....................................................................238
Available Features Enabled by Administrators .....................................................................241
Outgoing Intercom Calls .......................................................................................................241
Missed Call Summary Subscription .....................................................................................241
Customizable Callers List Key and Services Key ................................................................242
Autodial (Hotline and Warmline) .........................................................................................242
Centralized Conferencing .....................................................................................................242
Answer and Ignore Softkeys for XML Applications ............................................................243
XML Softkey for Special Characters in XML Applications ................................................243
Playing a WAV File On Your Phone .....................................................................................244
Using the Keypad During Active XML Applications ..........................................................244
Key Redirection ....................................................................................................................245
XML Applications and Off-Hook Interaction ......................................................................246
XML Override for a Locked Phone ......................................................................................246
RTP Recording and Simultaneous Playing ...........................................................................246
“Hold” Feature Enhancement (for Broadsoft Servers) .........................................................247
Authentication Support for HTTP/HTTPS Download Methods
Used with Broadsoft Client Management System (CMS) ....................................................247
Diverting Calls from Your Phone .........................................................................................248
Display of Call Destination Information ..............................................................................249
Model M670i and M675i Expansion Modules ........................................................................250
Using the Expansion Modules ..............................................................................................252
Troubleshooting Solutions ........................................................................................................255
Limited Warranty .....................................................................................................................261
Appendix A - Time Zone Codes .............................................................................................. A-1
Index ................................................................................................................................... Index-1
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Model 6757i IP Phone User Guide 1
About this Guide
About this Guide
This guide explains how to use the basic features of your new 6757i phone. Not all features listed
are available by default. Contact your system or network administrator to find out which features
and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to the
Aastra SIP IP Phone Administrator Guide.
Documentation
•Aastra 6757i SIP IP Phone Installation Guide – Installation and set-up instructions, general
features and functions, and basic options list customization. This Installation Guide is included
with the telephone.
•Aastra 6757i SIP IP Phone User Guide – Describes the most commonly used features and
functions for an end user.
•Aastra SIP IP Phone Administrator Guide – Describes how to set the 6757i phone up on the
network and contains advanced configuration instructions for the 6757i. This guide has
instructions that are at an administrator level.
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2 Model 6757i IP Phone User Guide
Introduction
Introduction
This 6757i IP telephone has all the features of a regular business phone, allowing you to make
and receive calls, transfer, conference and more. The 6757i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.
Phone Features
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• 12 multi-functional softkeys
— 6 Top Keys: Static softkeys (up to 10 programmable functions)
— 6 Bottom Keys:State-based softkeys (up to 20 programmable functions)
• Press-and-hold speeddial key configuration feature
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset mode support (via handset jack)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.
• Inline power support (based on 802.3af standard) which eliminates power adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependant on your phone system or service provider.
Requirements
The 6757i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for
the 6757i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets
Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mb)
• Category 5/5e straight through cabling
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Model 6757i IP Phone User Guide 3
Introduction
•Powersource
For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
— For power, use the Ethernet cable (supplied) to connect from the phone directly to the
network for power. (No 48v AC power adapter required.)
For Ethernet networks that DO NOT supply power to the phone:
— For power, use the 48V AC Power Adapter (included) to connect from the DC power port
on the phone to a power source.
or
— (optional) For power, use a Power over Ethernet (PoE) power injector or a PoE switch. A
PoE power injector is available as an optional accessory from Aastra Telecom. Contact
your Administrator for more information.
Installation and Setup
If your System Administrator has not already setup your 6757i phone, please refer to the Aastra
6757i Installation Guide for basic installation and physical setup information. For more advanced
administration and configuration information, System Administrators should refer to the
Aastra SIP IP Phone Administrator Guide.
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4 Model 6757i IP Phone User Guide
Getting Started
Getting Started
The 6757i must be set up and be configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.
Plugging in and Starting the Phone
The 6757i automatically begins the start up sequence as soon as it is connected. The phone goes
through this process the first time you plug in your phone and every time you restart your phone.
The phone displays the following startup screens.
Checking for
Firmware.....
DHCP: waiting
for IP...
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Model 6757i IP Phone User Guide 5
Getting Started
The 6757i phone then checks settings and looks for new configuration and firmware updates for
the phone from a server. If a new update is found, the phone displays the message “Updating
Configuration”. This may take a few moments while the phone downloads the latest updates.
If language packs were loaded to your phone by your System Administrator, the following screen
displays during startup.
Note: New updates to your phone can be automatically scheduled from the server.
This is set up on the phone system by your System Administrator and should be
scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it is checking or
installing firmware and configuration information.
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!
Downloading
Language Packs
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6 Model 6757i IP Phone User Guide
Getting Started
When the configuration update is complete, the phone displays the following screens and then
displays the Idle screen.
Network
DSP
SIP
Done
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Idle Screen
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Model 6757i IP Phone User Guide 7
Getting Started
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen displays before
changing to the Idle screen.
If your phone did not successfully connect to the network, the "Network Disconnected" prompt
appears on the display and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and displays the "Network Connected" prompt for a
few seconds. However, if changes have been made to your phone’s network settings, you may
need to restart your phone.
For more information about connecting your phone, see the Aastra 6757i IP Phone Installation
Guide, the section "Connecting to the Network and to Power".
Check with your system or network administrator for assistance.
Note: f the phone displays "No Service" you can still use the phone but it is not
registered with the Registrar. For more information about registering your phone,
see your System Administrator.
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Network Connected
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Network Disconnected
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8 Model 6757i IP Phone User Guide
Getting Started
Idle Screen
When the phone has successfully updated the configuration and connected to the network, the
phone displays the Idle State screen. The idle screen is shown whenever your phone is not in
use.
The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above
screen, the "L1" indicates John Smith is configured on Line 1.
By default, the top softkeys 1 through 4 are configured for Services, Directory, Callers List, and
Intercom, respectively. You can configure the 6 top keys with up to 10 functions, and the 6
bottom softkeys with up to 20 functions as required.
Note: Your System Administrator sets up your SIP screen name, line number, and
any other administrative features required. If your name does not display on the
screen, contact your System Administrator.
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Services
Directory
Callers List
Intercom
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Model 6757i IP Phone User Guide 9
Getting Started
Reference
For more information about configuring the top and bottom softkeys, see “Softkeys” on page 61.
For more information about using the Services, Directory, Callers List, Intercom, Dial,
Conference, and Transfer keys, see the following sections:
•“Making Calls” on page 151.
•“Handling Calls” on page 160.
•“Managing Calls” on page 171.
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your phone, the labels for those
functions display on the screen. For example, in the following illustration, "Home" was configured
as a speeddial key on the bottom set of softkeys and "Do Not Disturb" (DND) was configured on
the top set of softkeys.
You can configure up to 10 functions on the top set of softkeys. If you have additional functions
configured on the top softkeys that do not display on the main idle screen, a "More" displays at the
top right of the screen. Pressing the More softkey toggles between the first screen and a second
screen of softkeys configured on your phone.
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Home
DND
More
Speeddial Softkey
"Do Not Disturb"
Softkey
Idle Screen
Speeddial Softkeys
Idle Screen
L1 John Smith
Sat Jan 1 12:18am
Home
More
HR
Support
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10 Model 6757i IP Phone User Guide
Getting Started
Idle Screen with Voicemail Messages
The envelope icon displays on the Idle State screen only if you have new messages waiting.
The number next to the envelope indicates how many new messages you have.
To access your voicemail messages, use the star codes for your system if a voicemail softkey has
not been configured on your phone. For more information on your system’s star codes, please
refer to the documentation for the voicemail system you are using.
Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
This screen displays the following keys located on the bottom left of the screen:
•Dial
• Conf (Conference)
• Xfer (Transfer)
A More softkey also displays at the bottom right of the screen if you have configured softkeys
other than the default softkeys.
Voicemail Icon
Idle Screen
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
1
Services
Dir
Callers
Icom
L1 John Smith
Dial
Conf
Xfer More
>
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Model 6757i IP Phone User Guide 11
Getting Started
For example, if you configure a bottom softkey for speeddialing to Home, and then you pickup the
handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey. You
can press the More softkey to toggle between the first and second screens to display all configured
softkeys. See illustrations below.
Note: The bottom set of 6 softkeys map to the current state-based configurable
softkeys. The top set of 6 softkeys allow you to configure up to 10 functions.
Services
Dir
Callers
Icom
L1 John Smith
Dial
Conf
Xfer More
>
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Home
Idle Screen After Handset Pickup
Services
Dir
Callers
Icom
L1 John Smith
More
>
Home
After Pressing "More"
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12 Model 6757i IP Phone User Guide
IP Phone Keys and Key Descriptions
IP Phone Keys and Key Descriptions
The following sections describe the various 6757i phone key functions, and how they help you
make and manage your calls and caller information.
Key Descriptions
The following table identifies the keys on the key panel of your 6757i IP phone that you can use
for handling calls.
Keys Key Description
Goodbye key - Ends an active call. The Goodbye key also exits an open list,
such as the Options List, without saving changes.
Options key - Accesses options to customize your phone. Your System
Administrator may have already customized some of your settings. Check with
your System Administrator before changing the administrator-only options.
Hold key - Places an active call on hold. To retrieve a held call, press the call
appearance button beside the light that is flashing.
Redial key - Redials up to 100 previously dialed numbers. Pressing the Redial
key twice simultaneously redials the last dialed number.
Volume control key - Adjusts the volume for the handset, headset, ringer, and
handsfree speaker.
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