ABB ABB-Welcome User manual

2TMD041600D0041 │31.07.2018
Product manual
ABB-Welcome
83342-500 IP gateway

Table of contents
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Tableo fcontents
1Notes on the instruction manual....................................................................................................................4
2Safety.............................................................................................................................................................4
3Intended use..................................................................................................................................................5
3.1 Intended use ......................................................................................................................................5
3.2 Improper use......................................................................................................................................5
3.3 Target groups and qualifications........................................................................................................5
3.4 Liability and warranty .........................................................................................................................5
4Environment...................................................................................................................................................6
4.1 ABB devices.......................................................................................................................................6
5Product description........................................................................................................................................7
5.1 Device connection..............................................................................................................................7
6Technical data ...............................................................................................................................................8
7Mounting/Installation......................................................................................................................................9
7.1 Requirement for the electrician..........................................................................................................9
7.2 Generate certification file.................................................................................................................10
7.3 Mounting...........................................................................................................................................11
8Commissioning ............................................................................................................................................12
8.1 Match APP with ABB-Welcome IP Gateway...................................................................................12
8.1.1 System requirements .....................................................................................................................12
8.1.2 IP Gateway start-up........................................................................................................................13
8.1.3 Manual configuration......................................................................................................................18
8.1.4 Setup of the mobile devices with IP-Gateway................................................................................19
8.2 Website setting.................................................................................................................................24
8.2.1 Network information .......................................................................................................................24
8.2.2 Network configuration.....................................................................................................................25
8.2.3 Basic settings .................................................................................................................................26
8.2.4 Modify password.............................................................................................................................27
8.2.5 Device settings ...............................................................................................................................28
8.2.6 Portal Login ....................................................................................................................................34
8.2.7 APP Management ..........................................................................................................................35
8.2.8 Associated ComfortTouch..............................................................................................................36
8.2.9 Import / Export configuration..........................................................................................................40
8.2.10 Firmware Update............................................................................................................................41
8.2.11 NTP settings...................................................................................................................................42
8.2.12 Version Information ........................................................................................................................43
9Operation.....................................................................................................................................................44
9.1 General buttons in the configuration................................................................................................44
9.2 Login.................................................................................................................................................45
9.3 Reset................................................................................................................................................47
9.4 Configuration for Telephone Gateway.............................................................................................48
9.5 Integrating mobile end devices with the Welcome app...................................................................53

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9.5.1 Home page.....................................................................................................................................54
9.5.2 Favorites page................................................................................................................................55
9.5.3 History page ...................................................................................................................................56
9.5.4 Setting.............................................................................................................................................57
9.5.5 Call from outdoor station ................................................................................................................58
9.5.6 Call from indoor station / guard unit ...............................................................................................59
9.5.7 Call from apartment doorbell..........................................................................................................60
9.5.8 New version notice.........................................................................................................................61
9.6 Integrating a Busch-ComfortTouch
®
3.0 or higher ..........................................................................62
9.7 Network security...............................................................................................................................63
Notice ...................................................................................................................................................................64

Notes on the instruction manual
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1Notes on the instruction manual
Please read through this manual carefully and observe the information it contains. This will
assist you in preventing injuries and damage to property, and ensure both reliable operation and
a long service life for the device.
Please keep this manual in a safe place.
If you pass the device on, also pass on this manual along with it.
ABB accepts no liability for any failure to observe the instructions in this manual.
2Safety
Warning
Electric voltage!
Dangerous currents flow through the body when coming into direct or indirect
contact with live components.
This can result in electric shock, burns or even death.
– Disconnect the mains power supply prior to installation and/or disassembly!
– Permit work on the 110-240 V supply system to be performed only by
specialist staff!

Intended use
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3Intended use
3.1 Intended use
The device must only be operated within the specified technical data!
The device is used for door communication and video transmission.
To set up the device requires an external device (laptop).
3.2 Improper use
The device is dangerous if used improperly. Any non-intended use is deemed improper use.
The manufacturer is not liable for damages resulting from such improper use. The associated
risk is borne by the user/operator.
3.3 Target groups and qualifications
Installation, commissioning and maintenance of the product must only be carried out by trained
and properly qualified electrical installers. The electrical installers must have read and
understood the manual and follow the instructions provided. The operator must adhere to the
valid national regulations in his country governing the installation, functional test, repair and
maintenance of electrical products.
3.4 Liability and warranty
Improper use, non-observance of this manual, the use of inadequately qualified personnel, as
well as unauthorized modification excludes the liability of the manufacturer for the damages
caused. It voids the warranty of the manufacturer

Environment
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4Environment
Consider the protection of the environment!
Used electric and electronic devices must not be disposed of with household
waste.
– The device contains valuable raw materials that can be recycled. Therefore,
dispose of the device at the appropriate collecting facility.
4.1 ABB devices
All packaging materials and devices from ABB bear the markings and test seals for proper
disposal. Always dispose of the packing materials and electric devices and their components via
an authorized collection facility or disposal company.
ABB products meet the legal requirements, in particular the laws governing electronic and
electrical devices and the REACH ordinance.
(EU-Directive 2002/96/EG WEEE and 2002/95/EG RoHS)
(EU-REACH ordinance and law for the implementation of the ordinance (EG) No.1907/2006)

Product description
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5Product description
The IP gateway is a Welcome door communication system and is used for door communication
and video transmission.
■The IP address makes communication possible between the Welcome door communication
and the local IP network.
■It also allows use of the Busch-ComfortTouch®as door communication indoor station and a
Welcome app.
■The product connects to the MyBuildings portal. It can be used to configure other Welcome
products using a web browser.
5.1 Device connection
No. Function
1
LED
Ready
Bus activity
Fault
2LAN connection
The LAN connection is made via the RJ 45 jack on the WLAN router.
3Reset
Here is the Reset button.
4Terminal resistor
5a1 System controller
b1 Internal bus
6Floor call button
The floor call button is connected here.

Technical data
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6Technical data
Designation Value
Operating temperature -25 °C…+55 °C
Protection IP 20
Single-wire clamps 2 x 0.28 mm² - 2 x 0.75 mm²
Fine-wire clamps 2 x 0.28 mm² - 2 x 0.75 mm²
Bus input voltage 20-30 VDC
Size 10 U

Mounting/Installation
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7Mounting/Installation
Warning
Electric voltage!
Dangerous currents flow through the body when coming into direct or indirect
contact with live components.
This can result in electric shock, burns or even death.
– Disconnect the mains power supply prior to installation and/or disassembly!
– Permit work on the 110-240 V supply system to be performed only by
specialist staff!
7.1 Requirement for the electrician
Warning
Electric voltage!
Install the device only if you have the necessary electrical engineering
knowledge and experience.
– Incorrect installation endangers your life and that of the user of the electrical
system.
– Incorrect installation can cause serious damage to property, e.g. due to fire.
The minimum necessary expert knowledge and requirements for the installation
are as follows:
– Apply the "five safety rules" (DIN VDE 0105, EN 50110):
1. Disconnect
2. Secure against being re-connected
3. Ensure there is no voltage
4. Connect to earth and short-circuit
5. Cover or barricade adjacent live parts.
– Use suitable personal protective clothing.
– Use only suitable tools and measuring devices.
– Check the type of supply network (TN system, IT system, TT system) to
secure the following power supply conditions (classic connection to ground,
protective grounding, necessary additional measures, etc.).

Mounting/Installation
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7.2 Generate certification file
■Terminate all branches of the wiring system via a connected bus device (e.g., indoor station,
outdoor station, system device).
■Do not install the system controller directly next to the bell transformer and other power
supplies (to avoid interference).
■Do not install the wires of the system bus together with 100-240 V wires.
■Do not use common cables for the connecting wires of the door openers and wires of the
system bus.
■Avoid bridges between different cable types.
■Use only two wires for the system bus in a four-core or multi-core cable.
■When looping, never install the incoming and outgoing bus inside the same cable.
■Never install the internal and external bus inside the same cable.