ADTRAN Aastra 480i SIP User manual

NetVanta Unified Communications
Aastra 480i SIP
User Guide
619500101-1A
October 2009

Enterprise/Business Servers
2 Copyright © 2009 ADTRAN, Inc. 619500101-1A

Enterprise/Business Servers Trademarks
619500101-1A Copyright © 2009 ADTRAN, Inc. 3
Trademarks
Any brand names and product names included in this manual are trademarks, registered trademarks, or
trade names of their respective holders.
To the Holder of the Manual
The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change
the contents without prior notice.
In no event will ADTRAN be liable for any special, incidental, or consequential damages or for
commercial losses even if ADTRAN has been advised thereof as a result of issue of this publication.
Software Licensing Agreement
Each ADTRAN product contains a single license for ADTRAN supplied software. Pursuant to the
Licensing Agreement, you may: (a) use the software on the purchased ADTRAN device only and (b) keep
a copy of the software for backup purposes. This Agreement covers all software installed on the system, as
well as any software available on the ADTRAN website. In addition, certain ADTRAN systems may
contain additional conditions for obtaining software upgrades.
Service and Warranty
For information on the service and warranty of ADTRAN products, visit the ADTRAN website at
http://www.adtran.com/support.
901 Explorer Boulevard
P.O. Box 140000
Huntsville, AL 35814-4000
Phone: [phone]
Copyright © 2009 ADTRAN, Inc.
All Rights Reserved.

Conventions Enterprise/Business Servers
4 Copyright © 2009 ADTRAN, Inc. 619500101-1A
Conventions
Notes provide additional useful information.
Cautions signify information that could prevent service interruption or damage to
equipment.
Warnings provide information that could prevent injury or endangerment to human
life.

Aastra Model 480i SIP IP Phone User Guide
619500101-1A Copyright © 2009 ADTRAN, Inc. 5
Table of Contents
1 Aastra Model 480i SIP IP Features Overview . . . . . . . . . . . . . . . . . . . . . . 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Using Aastra 480i SIP IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . 11
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Muting and Unmuting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Listing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3 Using NetVanta Unified Communications Server Features . . . . . . . . . 21
Using the UC Server Call Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Parking Calls and Picking up Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Picking up Calls Ringing at Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the UC Server Conference Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Queuing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Aastra Model 480i SIP IP Features Overview
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1 Aastra Model 480i SIP IP Features Overview
This document outlines the features and functions of the Aastra Model 480i SIP IP phone in relation to the
ADTRAN NetVanta UC Unified Communications Server™. It covers the following topics:
•Overview
•Display Features
•Using the Aastra Web UI
For information about installing and configuring this product, refer to the Installation and Configuration
Guide provided by ADTRAN.
1.1 Overview
This document is not intended to replace the Aastra Model 480i SIP IP Phone User Guide. For more
detailed information about the product, particularly its operation in the absence of UC server, please refer
to the Aastra User Guide.

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1.2 Display Features
Hard keys
There are hard keys on your phone, such as Hold, Redial, Xfer, Icom, and Conf, that are configured for
these call-handling features. These keys are static and cannot be reprogrammed or changed. They are
located in two different areas on the phone.
The intercom feature is currently not available in this version of the 480i IP phone.

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Multiple line and call appearances
The 480i has 4 hard line/call appearance buttons, each with a corresponding status light. Additional line/
call appearances might also have been set up on your phone as softkeys.
These line/call appearance buttons and lights can represent physical lines or calls for your extension. By
pressing a line button, you connect to the line or a call that it represents. The line light indicates the status
of that line or call. When the phone is taken off-hook, the phone automatically selects a line.
Softkeys
The 480i has 6 softkey access buttons, 3 on either side of the phone display. The softkey menus change
depending on the phone’s status, displaying relevant softkeys only.
1.3 Using the Aastra Web UI
You can access the 9112i phone’s options using the Aastra Web UI. To access the Aastra Web UI, you need
to know the IP address of your phone.
To find your phone’s IP address
1Press the Options button on the phone to enter the Option List.
2Use the Down key to scroll down the list of the options to Phone Status and press the Right Arrow
key to select.
3Select Network Port and press the Right Arrow key.
The IP address of your 9112i IP phone displays in the IP Address field.

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To access the Aastra Web UI
1Open your Web browser and enter the phone’s IP address or host name into the address field.
2At the prompt, enter your user name and password and select OK.
The Network Status windows displays for the IP phone you are accessing.
3You can log out of the Aastra Web UI at any time by selecting LOGOFF.
For a user, the default user name is “user” and the password field is left blank.

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2 Using Aastra 480i SIP IP Phone Features
This chapter outlines the keys and features that are available on the Aastra 480i phone. UC server supports
the following main features of the Aastra Model 480i SIP IP phone:
•Placing Calls
•Answering Calls
•Holding and Resuming Calls
•Muting and Unmuting Calls
•Conferencing
•Transferring Calls
•Ending Calls
•Redialing
•Forwarding Calls
•Changing the Volume
•Setting Do Not Disturb
•Selecting a Ring Tone
•Listing Calls
•Speed Dialing
•Accessing Voicemail
2.1 Key Descriptions
Lines/call appearance softkeys appear on the phone’s display, as shown in the following image.

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Depending on how the phone has been configured, the maximum number of total line/call appearances that
can be set up is 8 or 9 (4 line/call appearance as hard keys, and 4 or 5 as softkeys). If all line/call
appearances have been set up for the same number, a total of 9 lines can be configured. If all line/call
appearances have been set up between two different numbers, a total of 8 lines can be configured.
2.2 Placing Calls
This section describes ways to make calls on your 480i phone, using your handset, speakerphone, or
headset.
To dial a number
1Take the handset off-hook by doing one of the following:
• Lift the handset (the phone automatically selects the next open line) and then enter the number.
• Press the speaker phone or headset button, and then enter the number.
• Press a line button, and then enter the number.
2If you are pre-dialing the number, enter the number and then press either the Dial softkey, the speaker
phone or headset button, or one of the four line/call appearance hard keys.
Making and receiving calls using a headset
Make sure that you have selected a headset audio mode by accessing the Options list available from the
phone.
To make or receive a call using a headset
1Plug the headset into the jack.
2Press the speaker phone/headset key to obtain dial tone or to answer an incoming call.
Depending on the audio mode selected from the Options list, a dial tone or an incoming call is
received on either the headset or handsfree speakerphone.
3Press the phone button to end the call.
2.3 Answering Calls
When a call rings at your extension, the Inbound Call menu appears. The line/call appearance light flashes
quickly for the incoming call.
When you answer the call, the menu changes to the Connected State menu. If you cannot answer the call,
depending on the setting at the system, the call is redirected, for example, to your voicemail box, if your
extension is configured for that.

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To answer a call
1If you want handsfree operation, press the Pickup softkey or the line/call appearance button for the
incoming call.
2If you want handsfree or headset operation, press the button for handsfree or headset.
The setting that you have selected in the Options List for Audio Mode determines whether the call
goes to handsfree or headset operation.
3If you want handset operation, lift the handset.
2.4 Holding and Resuming Calls
When you put a call on hold, only your phone can retrieve the call.
To put a call on hold
1Make sure that you are connected to the call that you want to put on hold.
2Press the Hold softkey.
The line/call appearance light begins to flash slowly, and the screen displays “Hold” with the line
number the call is held at on your phone.
Automatic hold
When you are juggling multiple calls, you do not have to press the hold button to go from one call to the
next. The phone automatically puts the current call on hold when you press a new line/call appearance
button.
Retrieving a call from hold
If you have more than one call on hold, you can scroll through the held call information by pressing the
navigation arrow keys. To reconnect to a call, press the line/call appearance button when this call is being
held, or press the Pickup softkey.
2.5 Muting and Unmuting Calls
Press the microphone button to mute handset, headset, or handsfree. The speaker light flashes slowly and
the text “Mute” appears on the screen. You can still hear the caller, but the caller does not hear you. Switch
between mute and unmute by pressing the microphone button.
2.6 Conferencing
The 480i phone supports up to three parties (including you) in a conference call. This is a 3-way call.
If you put a muted call on hold, the phone automatically takes the call off mute when you
reconnect to the call.

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To create a conference call
1Make sure that you are connected to the first party that you want to include in the conference.
2Press the Conf button.
3Dial the number of the person that you want to add to the conference.
4Wait for the new party to answer.
You can consult with the new party before you add them to the conference.
5If you do not want to add the new party to the conference, press the telephone button while connected
to the new call.
This disconnects the new party, leaving the original call on hold.
To go back to the original call, press the line/call appearance button for this call.
6If you want to add the new party to the conference, press the Conf button again.
To drop a party from the conference
1Use the navigational keys to navigate to the desired party’s call appearance menu, or press the Next
and Previous softkeys (if visible).
2Press the Drop softkey.
2.7 Transferring Calls
There are two types of call transfer: blind transfer and consultative transfer. A blind transfer transfers a call
to directly to another extension, and disconnects the call with the sender when the receiving party answers.
You can also consult with the person you are transferring the call to before you complete the transfer. For a
consultative transfer, remain on the line until the receiving party answers the call. After consulting with the
receiving party, you can either complete the transfer, or go back to the original call.
To blindly transfer a call to another extension
1Make sure that you are connected to the call that you want to transfer.
2Press the Xfer button.
3Enter the extension number of the person to which you want to transfer the call.
4If you decide not to transfer the call, go back to the original call by pressing the line/call appearance
button for the held call.
Only the conference originator can send dual-tone multi-frequency (DTMF) or touch tone
dialing to conference parties. DTMF tones can be used to interact with voicemail systems
and automated attendants.
If you disconnect from the conference, the other two parties also disconnect.

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5Press the Xfer button again to complete the transfer.
The transfer will complete once the receiving party answers the call.
You can optionally drop out of the transfer before the receiving party answers the call (effectively
resulting in a true blind transfer), by selecting the line/call appearance button for the original inbound
call, and pressing the Drop soft key.
To perform a consultative transfer to another extension
1Make sure that you are connected to the call that you want to transfer.
2Press the Xfer button.
3Enter the extension number of the person to which you want to transfer the call.
4If you decide not to transfer the call, go back to the original call by pressing the line/call appearance
button for the held call.
5Press the Dial soft key to initiate the consultative transfer.
6When the receiving party answers the call, press the Xfer button to complete the transfer.
If instead you would like to cancel the transfer and return back to the original caller, drop the current
call by pressing the Drop soft key, then press the line/call appearance button for the held call.
2.8 Ending Calls
To end a call, make sure you are connected to a call, and press the telephone button or the Drop softkey. If
you are connected through the handset, you can also place the handset back on hook to end the call.
2.9 Redialing
Press the Redial button to automatically dial the number that was most recently dialed from your
telephone.
2.10 Forwarding Calls
The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination.
The phone sends the SIP message to SIP proxy, which then forwards the call to the assigned destination.
Call forwarding is disabled by default. You system administrator can enable call forwarding on a phone-
wide basis or on multi-line phones on a per-line basis. If you have configured call forwarding on an
individual line, then the settings for this line are used; otherwise, the phone-wide call forward settings are
used. You can have up to 9 lines configured for call forwarding.
Setting call forwarding
You can configure phone-wide call forwarding.

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To configure phone-wide call forwarding from the IP phone
1Press the Options button on the phone to enter the Options list.
2Select Call Forward.
3Enter the Call Forward number destination for which you want your incoming calls to be forwarded.
4Enter the Call Mode that you want to set on your phone.
5Enter the Number of Rings you want to set before the call is forwarded
Valid values are 1 to 9.
6Press Enter to confirm the settings.
To configure phone-wide call forwarding from the Aastra Web UI
1Select Basic Settings > Call Forward.
2In the Mode field, select the mode you want to set on your phone.
3In the Number field, enter the call forward number for which you want your calls to be call
forwarded.
4In the Number of Rings field, enter the number of rings you want to set before the call is forwarded.
Valid values are 1 to 9.
5Select Save Settings to save the Call Forward settings.
The changes are dynamic and are immediately applied to the phone.
To configure per-line call forwarding settings from the Aastra Web UI
1Select a line on which you want to set Call Forwarding.
2In the Mode field, select the mode you want to set on the line.
If you leave the Number field blank, call forwarding is disabled.
To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the
phone number in the Number field.
To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the
phone number in the Forward Number field.
To force a line to use the global settings, set the Mode field to Global.

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3In the Forward Number field, enter the call forward number for which you want your calls on this
line to be call forwarded.
4In the Number of Rings field, select the number of rings on the line before the call is forwarded.
Valid values are 1 to 9.
5Select Save Settings to save the Call Forward settings.
The changes are dynamic and are immediately applied to the phone.
2.11 Changing the Volume
You can change the headset microphone volume.
To change headset microphone volume
1Press the Configuration Options key to enter the options list.
2Use the scroll down arrow to scroll down the list of options to Set Audio and press the Show softkey.
3Press the Advanced softkey.
4Use the scroll down arrow key to scroll down the list, or press the Change softkey to go to the next
selection.
5Press the Done softkey to save changes and exit.
6If you do not want to save changes, press the Cancel softkey.
2.12 Setting Do Not Disturb
The system administrator can set a softkey to “Do not Disturb” (DND).
If DND is set on a softkey, the key switches DND ON and OFF. If the phone shares a line with other
phones, only the phone that has DND configured is affected.
The second line on the screen of the IP phone shows when DND is configured. When a call comes in on
the line, the caller hears a busy signal or recorded message, depending on the server configuration.
2.13 Selecting a Ring Tone
Refer to Aastra manufacturer’s documentation for information about ring types.
2.14 Listing Calls
The IP phones have a “Callers List” feature that stores the name, phone number, and incremental calls, for
each call received by the phone.
By default, the volume for the headset microphone is set to medium.

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You can view, scroll, and delete line items in the Callers List using the IP phone UI. You can also directly
dial from a displayed line item in the Callers List. You can download the Callers List to your desktop for
viewing using the Aastra Web UI.
When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-
separated value format. Use any spreadsheet to open and view the file. The file displays the name, phone
number, and the line on which the call was received.
To use the Callers List from the IP phone
1Press Services on the phone to display the Services menu.
2From the Services menu, select Callers List.
3Use the up/down arrows to scroll through the line items in the Callers List.
4If you want to dial the entry displayed in the Callers List, pick up the handset, press the handsfree key,
or press a line key.
To delete a Callers List line item
1Select the line item that you want to delete.
2Press the Delete softkey.
To save a line item to a programmable key for speed dialing
1Press the Save softkey.
2Enter the line number at the Save to? prompt that is already configured for speed dialing at the
softkey.
To exit the Callers List
• Press the Services key.
2.15 Speed Dialing
The system administrator might also have set up custom softkeys as speed dials. Speed dial softkeys can
dial a star code for a feature on the system or a phone number or a set of digits. A customized label displays
inside the phone’s display for each softkey. If you press a custom softkey, the phone goes off-hook and
dials the star code or the number set up for this softkey.
To the left of a line item, a telephone icon displays with the handset ON or OFF the receiver.
The ON receiver indicates the call came in as a missed call. The OFF receiver indicates the
call came in and was answered.

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2.16 Accessing Voicemail
The voicemail feature on the 480i IP phone allows you to use a line, configured with a phone number for
dialing out, to connect to a voicemail server. For each assigned voicemail number, there can be a minimum
of 0 or a maximum of 1 voicemail access phone number.
The voicemail list displays a list of phone numbers assigned to the 480i that have registered voicemail
accounts associated with them.
The phone displays up to 99 voicemails for an account, even if the number of voicemails exceeds the limit.
Registered account numbers that exceed the length of the screen, either with or without the voicemail icon
and the message count, are truncated with an ellipse character at the end of the number.
The end of the voicemail list displays the number of new voicemail messages.
To use voicemail
1Press Services on the phone to display the Services menu.
2Select Voicemail.
3Use the up and down arrows to scroll through the line items in the voicemail list.
4Select the line item that you want.
5Press the handsfree key, Scroll Right key, or press a line softkey to make an outgoing call using the
voicemail access phone number associated with the line for which the voicemail account is registered.
The voicemail list does not display the voicemail access number.
From a selected item in the voicemail list, you can also lift the handset to make an outgoing
call using the voicemail access phone number.

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