ADTRAN Aastra 480i CT User manual

NetVanta Unified Communications
Aastra 480i CT
User Guide
619500100-1A
October 2009

Enterprise/Business Servers
2 Copyright © 2009 ADTRAN, Inc. 619500100-1A

Enterprise/Business Servers Trademarks
619500100-1A Copyright © 2009 ADTRAN, Inc. 3
Trademarks
Any brand names and product names included in this manual are trademarks, registered trademarks, or
trade names of their respective holders.
To the Holder of the Manual
The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change
the contents without prior notice.
In no event will ADTRAN be liable for any special, incidental, or consequential damages or for
commercial losses even if ADTRAN has been advised thereof as a result of issue of this publication.
Software Licensing Agreement
Each ADTRAN product contains a single license for ADTRAN supplied software. Pursuant to the
Licensing Agreement, you may: (a) use the software on the purchased ADTRAN device only and (b) keep
a copy of the software for backup purposes. This Agreement covers all software installed on the system, as
well as any software available on the ADTRAN website. In addition, certain ADTRAN systems may
contain additional conditions for obtaining software upgrades.
Service and Warranty
For information on the service and warranty of ADTRAN products, visit the ADTRAN website at
http://www.adtran.com/support.
901 Explorer Boulevard
P.O. Box 140000
Huntsville, AL 35814-4000
Phone: [phone]
Copyright © 2009 ADTRAN, Inc.
All Rights Reserved.

Conventions Enterprise/Business Servers
4 Copyright © 2009 ADTRAN, Inc. 619500100-1A
Conventions
Notes provide additional useful information.
Cautions signify information that could prevent service interruption or damage to
equipment.
Warnings provide information that could prevent injury or endangerment to human
life.

Aastra Model 480i CT Features Overview
619500100-1A Copyright © 2009 ADTRAN, Inc. 5
Table of Contents
1 Aastra Model 480i CT Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Using Aastra 480i CT Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Muting and Unmuting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Listing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessing Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3 Using NetVanta Unified Communications Server Features . . . . . . . . . 21
Using the UC Server Call Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Parking Calls and Picking up Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Picking up Calls Ringing at Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the UC Server Conference Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Queuing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Aastra Model 480i CT Features Overview
6 Copyright © 2009 ADTRAN, Inc. 619500100-1A

Aastra Model 480i CT Features Overview Overview
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1 Aastra Model 480i CT Features Overview
This document is designed to outline the features and functions of the Aastra Model 480i CT phone in
relation to the NetVanta UC Unified Communications Server. It covers the following topics:
•Overview
•Display Features
For information about installing and configuring this product, refer to the Installation and Configuration
Guide provided by ADTRAN.
1.1 Overview
This document is not intended to replace the Aastra Model 480i CT Phone User Guide. For more detailed
information about the product, particularly its operation in the absence of UC server, please refer to the
Aastra User Guide.
Features of the 480i CT cordless handset
When in idle state, press the Menu key on the handset to present the following list of options. In the menu
list, you can scroll up and down using the scrolling keys.
Table 1. Handset menu list
Item # Menu list
1Intercom
2 Language
3 Ring tone
4 Custom name
5Timeroff
6 Vibrate off
7 Hset pairing
8 Key lock off
9 Backlight off
10 Silent alert
The display returns to idle if no action/activity takes place within 20 seconds.

Overview Aastra Model 480i CT Features Overview
8 Copyright © 2009 ADTRAN, Inc. 619500100-1A
Feature keys on the handset
You can program up to 12 feature keys on the 480i CT handset with specific functions using the Aastra
Web UI. The following table identifies the functions available for all 12 handset keys and the default
functions for each key.
Phone features
The Aastra Model 480i CT IP phone has the following features:
• A 3.5” x 2.25” backlit display on main unit
• Handset with 1 1/4” x 3/4” backlit display and a handset base
• Six multi-functional softkeys—as default or customized settings
• Four line/call appearance buttons with corresponding lights
• Up to 5 additional line/call appearances as softkeys
• Enhanced busy lamp fields
• Full-duplex speakerphone for handsfree
• Built-in-two-port, 10/100 ethernet switch, which lets you share a connection with your computer
• Inline power support, which eliminates power adapters
Table 2. Handset feature keys
Key Function Description Default for:
Line 1 Line 1 key - Selects line one Handset Key 1
Line 2 Line 2 key - Selects line two Handset Key 2
Line 3 Line 3 key - Selects line three Handset Key 3
Line 4 Line 4 key - Selects line four Handset Key 4
Icom Intercom key - Enter handset list to select handset to
call Handset Key 5
Dir Directory key - Activate directory feature Handset Key 6
Callers Callers key - Activate callers feature Handset Key 7
Xfer Transfer key - Activate transfer feature Handset Key 8
Conf Conference key - Activate conference feature Handset Key 9
Public Public key - Switch between public & private call mode Handset Key 10
None No function is selected - this key is empty, no label Handset Key 11 and
12
Line 5 Line 5 key (if available) - Selects line five
Line 6 Line 6 key (if available) - Selects line six
Line 7 Line 7 key (if available) - Selects line seven
Line 8 Line 8 key (if available) - Selects line eight
Line 9 Line 9 key (if available) - Selects line nine

Aastra Model 480i CT Features Overview Display Features
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1.2 Display Features
Hard keys
There are hard keys on your phone, such as Hold, Redial, Xfer, Icom, and Conf, that are configured for
these call-handling features. These keys are static and cannot be reprogrammed or changed. There are hard
keys on the phone, such as the following:
Table 3. Hard keys for the Aastra Model 480i CT IP phone
Hold
Redial
Transfer (Xfer)
Intercom (Icom)
Conference (Conf)

Display Features Aastra Model 480i CT Features Overview
10 Copyright © 2009 ADTRAN, Inc. 619500100-1A
The hard keys are located in two areas on the phone:
Softkeys
The 480i CT has 6 softkeys, 3 on either side of the phone display. These softkeys are pre-programmed for
call handling and extension management features of the SIP system. The softkey menus change depending
on the phone’s state, displaying relevant softkeys only.
Customized softkeys
The 480i CT Stations Base can have its softkeys configured for any of the following:
• Line/call appearances
• Speeddials
• Do not disturb (DND)
• Busy Lamp Field (BLF)
• BLF list
Your system administrator can customize softkeys on your phone using the Aastra Web UI or the
configuration files. For more information about configuring softkeys, see your system administrator.
The softkeys outlined in this section represent the default arrangement of softkeys within the
various menus.

Using Aastra 480i CT Phone Features Key Descriptions
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2 Using Aastra 480i CT Phone Features
This chapter outlines the keys and features that are available on the Aastra phone. NetVanta UC Unified
Communications Server supports the following main telephone features outlined in this chapter:
•Placing Calls
•Answering Calls
•Holding and Resuming Calls
•Muting and Unmuting Calls
•Conferencing
•Transferring Calls
•Ending Calls
•Redialing
•Forwarding Calls
•Changing the Volume
•Setting Do Not Disturb
•Selecting a Ring Tone
•Listing Calls
•Speed Dialing
•Accessing Voicemail
2.1 Key Descriptions
Lines/call appearance softkeys appear on the phone’s display, as shown in the following image.

Placing Calls Using Aastra 480i CT Phone Features
12 Copyright © 2009 ADTRAN, Inc. 619500100-1A
Depending on how the phone has been configured, the maximum number of total line/call appearances that
can be set up is 8 or 9 (4 line/call appearance as hard keys, and 4 or 5 as softkeys). If all line/call
appearances have been set up for the same number, a total of 9 lines can be configured. If all line/call
appearances have been set up between two different numbers, a total of 8 lines can be configured.
2.2 Placing Calls
You can make calls using the 480i CT Base Station, or the 480i CT cordless handset. This section describes
ways to make calls on your 480i phone, using your handset, speakerphone, or headset.
Placing calls using the 480i CT Base Station
If you are unable to make calls within certain area codes, check with your system administrator for any toll
restrictions placed on your extension that might restrict your access to long distance area codes or dialling
prefixes.
To dial a number
1Take the handset off-hook by doing one of the following:
• Lift the handset (the phone automatically selects the next open line) and then enter the number.
• Press the speaker phone or headset button, and then enter the number.
• Press a line button, and then enter the number.
2If you are pre-dialing the number, enter the number and then press either the Dial softkey, the speaker
phone or headset button, or one of the four line/call appearance hard keys.
Using handsfree speakerphone
The handsfree feature allows you to speak to a caller without using the handset or headset. The phone must
be in either speaker or speaker/headset mode.
To dial a number using handsfree
1Press the speakerphone button.
2At the dialtone, enter a number.
Making and receiving calls using a headset
Make sure that you have selected a headset audio mode by accessing the Options list available from the
phone.
To make or receive a call using a headset
1Plug the headset into the jack.
2Press the speaker phone/headset key to obtain dial tone or to answer an incoming call.
Depending on the audio mode selected from the Options list, a dial tone or an incoming call is
received on either the headset or handsfree speakerphone.
3Press the phone button to end the call.

Using Aastra 480i CT Phone Features Answering Calls
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Placing calls using the 480i CT cordless handset
Press the phone handset key to obtain a dial tone and use the Keypad to dial the number. You can also make
a call by pre-dialling a number. Pre-dialling lets you view a number before you dial. If the number is
correct, use the Mkey or press down the volume key to erase digits from right to left. You can also make
calls directly from the Directory.
Using a headset
The 480i CT cordless handset accepts headsets through the 2.5 mm audio jack on the bottom of the phone.
Contact your telephone equipment retailer or distributor to purchase a compatible headset.
2.3 Answering Calls
When a call rings at your extension, the Inbound Call screen appears. The line/call appearance light flashes
quickly for the incoming call.
When you answer the call, the screen changes to the Connected State menu. If you cannot answer the call,
depending on the setting at the system, the call is redirected, for example, to your voice mailbox, if your
extension is configured for that.
To answer a call
1If you want handsfree operation, press the Pickup softkey or the line/call appearance button for the
incoming call.
2If you want handsfree or headset operation, press the button for handsfree or headset.
The setting that you have selected in the Options List for Audio Mode determines whether the call
goes to handsfree or headset operation.
3If you want handset operation, lift the handset.
Answering calls using the 480i CT cordless handset
When a call rings at your extension, the Inbound Call screen appears. Press the phone handset key to
answer an incoming call, or lift the handset out of the charging cradle.
2.4 Holding and Resuming Calls
When you put a call on hold, only your phone can retrieve the call.
ADTRAN recommends that users read and observe all safety recommendations contained in
the headset operating guides when using any headset.

Muting and Unmuting Calls Using Aastra 480i CT Phone Features
14 Copyright © 2009 ADTRAN, Inc. 619500100-1A
To put a call on hold
1Make sure that you are connected to the call that you want to put on hold.
2Press the Hold softkey.
The line/call appearance light begins to flash slowly, and the screen displays “Hold” with the line
number the call is held at on your phone.
Automatic hold
When you are juggling multiple calls, you do not have to press the hold button to go from one call to the
next. The phone automatically puts the current call on hold when you press a new line/call appearance
button.
Retrieving a call from hold
If you have more than one call on hold, you can scroll through the held call information by pressing the
navigation arrow keys. To reconnect to a call, press the line/call appearance button when this call is being
held, or press the Pickup softkey.
2.5 Muting and Unmuting Calls
Press the microphone button to mute handset, headset, or handsfree. The speaker light flashes slowly and
the text “Mute” appears on the screen. You can still hear the caller, but the caller does not hear you. Switch
between mute and unmute by pressing the microphone button.
2.6 Conferencing
The 480i CT phone system supports up to three parties (including you) in a conference call. This is a 3-way
call.
To create a conference call
1Make sure that you are connected to the first party that you want to include in the conference.
2Press the Conf button.
3Press a line/call appearance button, followed by the extension number of the person that you want to
add to the conference.
4Wait for the new party to answer.
You can consult with the new party before you add them to the conference.
If you put a muted call on hold, the phone automatically takes the call off mute when you
reconnect to the call.

Using Aastra 480i CT Phone Features Transferring Calls
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5If you do not want to add the new party to the conference, press the line/call appearance button for this
call.
This disconnects the new party, leaving the original call on hold.
To go back to the original call, press the line/call appearance button for this call.
6If you want to add the new party to the conference, press the Conf button again.
7If you want to drop the new party from the conference, press the Conf button one more time.
8If you want to exit the conference leaving the other two parties connected, disconnect by placing the
handset back on-hook or by pressing the on-hook button.
2.7 Transferring Calls
There are two types of call transfer: blind transfer and consultative transfer. A blind transfer transfers a call
to directly to another extension, and disconnects the call with the sender when the receiving party answers.
You can also consult with the person you are transferring the call to before you complete the transfer. For a
consultative transfer, remain on the line until the receiving party answers the call. After consulting with the
receiving party, you can either complete the transfer, or go back to the original call.
To blindly transfer a call to another extension
1Make sure that you are connected to the call that you want to transfer.
2Press the Xfer button.
3Enter the extension number of the person to which you want to transfer the call.
4If you decide not to transfer the call, go back to the original call by pressing the line/call appearance
button for the held call.
5Press the Xfer button again to initiate the transfer.
The transfer will complete once the receiving party answers the call.
You can optionally drop out of the transfer before the receiving party answers the call (effectively
resulting in a true blind transfer), by selecting the line/call appearance button for the original inbound
call, and pressing the Drop soft key.
To perform a consultative transfer to another extension
1Make sure that you are connected to the call that you want to transfer.
2Press the Xfer button.
3Enter the extension number of the person to which you want to transfer the call.
4If you decide not to transfer the call, go back to the original call by pressing the line/call appearance
button for the held call.
5Press the Dial soft key to initiate the consultative transfer.
Only the conference originator can send dual-tone multi-frequency (DTMF) or touch tone
dialing to conference parties. DTMF tones can be used to interact with voicemail systems
and automated attendants.

Ending Calls Using Aastra 480i CT Phone Features
16 Copyright © 2009 ADTRAN, Inc. 619500100-1A
6When the receiving party answers the call, press the Xfer button to complete the transfer.
If instead you would like to cancel the transfer and return back to the original caller, drop the current
call by pressing the Drop soft key, then press the line/call appearance button for the held call.
2.8 Ending Calls
To end a call, make sure you are connected to a call, and press the on-hook button or the line/call
appearance button of the active call. If you are connected through the handset, you can also place the
handset back on hook to end the call.
2.9 Redialing
Press the Redial button to automatically dial the number that was most recently dialed from your
telephone.
2.10 Forwarding Calls
The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination.
The phone sends the SIP message to SIP proxy, which then forwards the call to the assigned destination.
Call forwarding is disabled by default. You system administrator can enable call forwarding on a phone-
wide basis or on multi-line phones on a per-line basis. If you have configured call forwarding on an
individual line, then the settings for this line are used; otherwise, the phone-wide call forward settings are
used. You can have up to 9 lines configured for call forwarding.
The following are the modes you can configure for call forwarding:
Setting call forwarding
You can configure phone-wide call forwarding.
Table 2–1: Call forwarding modes
Call Forward Mode Description
Off Disables call forward
All Phone forwards all incoming calls immediately to the
specified destination
Busy Phone forwards incoming calls if the line is already in use
No Answer Phone forwards the call if it is not answered in the specified
number of rings
Busy No Answer Phone forwards the call if either the line is already in use or
the call is not answered in the specified number of rings.
Global Phone uses the phone-wide call forward setting. This is only
valid when setting the mode of individual lines.

Using Aastra 480i CT Phone Features Forwarding Calls
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To configure phone-wide call forwarding from the 480i CT Station Base
1Press the Aastra Options button on the phone to enter the Options list.
2Select Call Forward.
3Enter the Call Forward number destination for which you want your incoming calls to be forwarded.
4Enter the Call Mode that you want to set on your phone.
5Enter the Number of Rings you want to set before the call is forwarded
Valid values are 1 to 9.
6Press Enter to confirm the settings.
To configure phone-wide call forwarding from the Aastra Web UI
1Select Basic Settings > Call Forward.
2In the Mode field, select the mode you want to set on your phone.
3In the Number field, enter the call forward number for which you want your calls to be call
forwarded.
4In the Number of Rings field, enter the number of rings you want to set before the call is forwarded.
Valid values are 1 to 9.
5Select Save Settings to save the Call Forward settings.
The changes are dynamic and are immediately applied to the phone.
To configure per-line call forwarding settings from the Aastra Web UI
1Select a line on which you want to set Call Forwarding.
2In the Mode field, select the mode you want to set on the line.
If you leave the Number field blank, call forwarding is disabled.
To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the
phone number in the Number field.
To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the
phone number in the Forward Number field.
To force a line to use the global settings, set the Mode field to Global.

Changing the Volume Using Aastra 480i CT Phone Features
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3In the Forward Number field, enter the call forward number for which you want your calls on this
line to be call forwarded.
4In the Number of Rings field, select the number of rings on the line before the call is forwarded.
Valid values are 1 to 9.
5Select Save Settings to save the Call Forward settings.
The changes are dynamic and are immediately applied to the phone.
2.11 Changing the Volume
On the 480i CT, there are 3 options for the headset microphone volume.
To change the headset microphone volume
1Press the Aastra hardkey.
2Use the down arrow to scroll down the list of options to 7. Set Audio.
3Press the Show softkey.
4Use the down arrow to scroll down the list or press the Change softkey to go to the next selection.
5Press the Done softkey to save changes and exit.
6If you do not want to save the changes, press the Cancel softkey.
By default, the volume for the headset microphone is set to medium.
2.12 Setting Do Not Disturb
The system administrator can set a softkey to “Do not Disturb” (DND).
If DND is set on a softkey, the key switches DND ON and OFF. If the phone shares a line with other
phones, only the phone that has DND configured is affected.
The second line on the menu of the IP phone shows when DND is configured. When a call comes in on the
line, the caller hears a busy signal or recorded message, depending on the server configuration.
2.13 Selecting a Ring Tone
There are 4 selectable ring tones available on the 480i CT handset. A checkmark beside the ring tone
number indicates the selected ring tone.
You can also press 7 to jump directly to this option.

Using Aastra 480i CT Phone Features Listing Calls
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2.14 Listing Calls
The IP phones have a “Callers List” feature that stores the name, phone number, and incremental calls, for
each call received by the phone.
You can view, scroll, and delete line items in the Callers List using the IP phone UI. You can also directly
dial from a displayed line item in the Callers List. You can download the Callers List to your desktop for
viewing using the Aastra Web UI.
When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-
separated value format. Use any spreadsheet to open and view the file. The file displays the name, phone
number, and the line on which the call was received.
To use the Callers List from the IP phone
1Press Services on the phone to display the Services menu.
2From the Services menu, select Callers List.
3Use the up/down arrows to scroll through the line items in the Callers List.
4If you want to dial the entry displayed in the Callers List, pick up the handset, press the handsfree key,
or press a line key.
To delete a Callers List line item
1Select the line item that you want to delete.
2Press the Delete softkey.
To save a line item to a programmable key for speed dialing
1Press the Save softkey.
2Enter the line number at the Save to? prompt that is already configured for speed dialing at the
softkey.
To exit the Callers List
• Press the Services key.
2.15 Speed Dialing
The system administrator might also have set up custom softkeys as speeddials. Speeddial softkeys can
dial a star code for a feature on the system or a phone number or a set of digits. A customized label displays
inside the phone’s display for each softkey. If you press a custom softkey, the phone goes off-hook and
dials the star code or the number set up for this softkey.
To the left of a line item, a telephone icon displays with the handset ON or OFF the receiver.
The ON receiver indicates the call came in as a missed call. The OFF receiver indicates the
call came in and was answered.

Accessing Voicemail Using Aastra 480i CT Phone Features
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2.16 Accessing Voicemail
The voicemail feature on the 480i CT IP phone allows you to use a line, configured with a phone number
for dialing out, to connect to a voicemail server. For each assigned voicemail number, there can be a
minimum of 0 or a maximum of 1 voicemail access phone number.
The voicemail list displays a list of phone numbers assigned to the 480i that have registered voicemail
accounts associated with them.
The phone displays up to 99 voicemails for an account, even if the number of voicemails exceeds the limit.
Registered account numbers that exceed the length of the screen, either with or without the voicemail icon
and the message count, are truncated with an ellipse character at the end of the number.
The end of the voicemail list displays the number of new voicemail messages.
To use voicemail
1Press Services on the phone to display the Services menu.
2Select Voicemail.
3Use the up and down arrows to scroll through the line items in the voicemail list.
4Select the line item that you want.
5Press the handsfree key, Scroll Right key, or press a line softkey to make an outgoing call using the
voicemail access phone number associated with the line for which the voicemail account is registered.
The voicemail list does not display the voicemail access number.
From a selected item in the voicemail list, you can also lift the handset to make an outgoing
call using the voicemail access phone number.