Advantech IDP-31270W User manual

Touch your Imagination Today
Version 0.1
27〞Projected Capacitive Touch Monitor
ProFlat Touch Monitor User Manual : IDP-31270W

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Copyright © 2018
Advantech Co., Ltd.
All Rights Reserved
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any form or
by any means, including, but not limited to, electronic, magnetic, optical, chemical,
manual, or otherwise without prior written permission ofAdvantech Co., Ltd.
Disclaimer
The information in this document is subject to change without notice. Advantech Co.,
Ltd. makes no representations or warranties with respect to the contents hereof and
specifically disclaim any implied warranties of merchantability or fitness for a
particular purpose. Advantech Co., Ltd. reserves the right to revise this publication
and to make changes from time to time in the content hereof without obligation of
Advantech Co., Ltd. to notify any person of such revisions or changes.
Trademark Acknowledgments
All other product names mentioned herein that are trademarks or registered
trademarks are the property of their respective companies.
All rights of these documents are reserved by Advantech Co., Ltd.
FCC Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference
(2) This device must accept any interference received, including interference that may
cause undesired operation.

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Table of Contents
Disclaimer............................................................................................................1
Trademark Acknowledgments..............................................................................1
FCC Notice ..........................................................................................................1
Important safety notice.........................................................................................3
1.................................................................................................................................5
Introduction .............................................................................................................5
About this Manual................................................................................................5
The features.........................................................................................................6
Physical Specifications.........................................................................................6
2.................................................................................................................................7
Unpacking...............................................................................................................7
Shipping Damage/Unpacking...............................................................................7
Packing list...........................................................................................................7
3.................................................................................................................................8
Hardware Installation ..............................................................................................8
3.1 VESA standard installation.............................................................................8
3.2 OSD Functions...............................................................................................8
A. MAIN MANU...................................................................................................8
B . OSD STRUCTURE.........................................................................................9
3.3 OSD Key Information...................................................................................10
A. OSD BOARD.................................................................................................10
B. Key Events .................................................................................................... 11
4..................................................................................Error! Bookmark not defined.
Warranty................................................................................................................12
5..................................................................................Error! Bookmark not defined.
Troubleshooting ....................................................................................................13
No picture...........................................................................................................13
Power Button does not respond.........................................................................13
Image is unstable, unfocused ............................................................................13
LED on monitor is not lit (no green or amber color can be seen).......................14
Display image is not properly sized....................................................................14
Selected resolution is not displayed properly.....................................................14
No touch function...............................................................................................14

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Important safety notice
Please read this manual carefully and save to use in the future.
Make sure to unplug the power lead before cleaning the product. Unplug the
power lead from the power outlet and wipe the product using a soft, dry cloth.
Do not use components except those recommended by the manufacturer,
failure to do so may cause damage.
Do not try to move the monitor by pulling only the cord nor touch the plug with
wet hands.
Do not excessively bend the plug and wire nor place heavy objects upon
them, which could cause damage.
Keep the product away from places exposed to oil, smoke or moisture; do not
install inside a vehicle, this may cause malfunction, an electric shock or fire.
Especially avoid operating the monitor near water or outdoors where it could
be exposed to snow or rain.
Do not cover the vents on the monitor case, do not place the monitor or
power adapter on the bed, sofa, carpet etc., as bad ventilation may cause a
breakdown or fire.
When installing the product, make sure to keep it away from the wall (more
than 76mm (3 inch) for ventilation purposes.
Only the type of power listed in the label of the LCD can be used. If you have
questions of power type, please contact local dealer or power supply
department.
Use only a properly grounded plug and receptacle. An improper ground may
cause electric shock or equipment damage. If you can’t insert the plug into

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outlet, please change the outlet.
Make sure the outlet can support total electricity of products be plug into it, do
not connect too many extension cords or plugs to an outlet. Otherwise it may
cause fire.
Do not place the product on an unstable or small surface area. Place the
product on an even, stable surface, as the product may fall and cause harm
to someone walking by, specifically children.
Do not try to extend the power wire, otherwise it may cause fire.
Do not open the monitor cabinet by yourself, if monitor needs to be examined
or repaired, please contact the professional service.
Firstly pull out the power plug and connect the professional service when it
happens following:
a. power wire or power cable is damaged.
b. monitor fall into ground or monitor cabinet is damaged.
c. monitor displays obviously out of the way, needs to be repaired.
Unplug the power cord from the power outlet when monitor is not used.
Do not install the product in places with poor ventilation, high light, high
temperature or moisture.

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1
Introduction
About this Manual
This manual is intended as a reference guide for the Advantech ProFlat Touch
Monitors.
This Manual provides the information needed to install, set up and maintain the
Advantech ProFlat Touch Monitors. In addition, this manual describes basic technical
information about the touch sensor, troubleshooting and contact information.
This manual is organised as follows;
Chapter 1 Introduction and general information.
Chapter 2 Unpacking care and maintenance
Chapter 3 Hardware Installation guide
Chapter 4 Warranty information
Chapter 5 Troubleshooting

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The features
Mode name IDP-31270W
Description 27”TFT ProFlat Touch Monitor
Native Resolution 1920 x 1080 @ 60Hz
Contrast Ratio 3000:1 Typ.
Colours 16.7 million
Response Time（LCD Panel）12ms Typ.
Luminance(LCD Panel) 300 cd/㎡Typ.
Viewing Angle Horizontal (left/right) 178°(89°/89°)
(From Centre, CR≥10) Vertical (up/down) 178°(89°/89°)
Touch Technology Projected Capacitive Touch (P-Cap)
Touchscreen Interface USB
Physical Specifications
Model
IDP-31270W
Parameter
Length
658.7mm
Width
399.4mm
Thickness
43.8mm
Active area
597.6x336.2mm

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2
Unpacking
Shipping Damage/Unpacking
Advantech takes every precaution in testing and packing its products prior to
shipment.
On delivery of the products, check the shipping carton for damage. If any damage is
seen that could have caused damage to the contents, keep all packing materials for
later inspection by Advantech or the carrier who are responsible for any shipping
damage.
Handle the monitor with care. Take care not to mark or scratch the glass when
removing it from its packing.
Packing list
Please open the package carefully and check the items below are in the package:
1. Touch monitor
2. Power supply (110V-240V),
3. UK/EU/US 3 power cord,
4. VGA/DVI/HDMI/DP 4 cable,
5. USB touch cable
If any items are missing, please contact your local dealer or the Advantech Service
Department.
Note: please save the original package in order to ship the monitor in the future.

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3
Hardware Installation
3.1 VESA standard installation
The IDP-31 touch monitor’s mounting functions include ProFlat, removable base
VESA and wall mount.
VESA installation holes
3.2 OSD Functions
A. MAIN MANU

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B . OSD STRUCTURE
Item
Sub Menu
Description
Value
Remark
BRIGHTNESS
Adjust the
backlight level of
screen.
70(0~100)
Only
<STANDARD>
mode
CONTRAST
Adjust the
picture contrast.
50(0~100)
ECO
Turn the
contextual model
to
<STANDARD>、
<TEXT>、
<GAME>、
<MOVIE>、
<ECO>、<LOW
BLUE1>、<LOW
BLUE2>or<
LOW BLUE3>
<STANDARD>、
<TEXT>、
<GAME>、
<MOVIE>、
<ECO>、<LOW
BLUE1>、<LOW
BLUE2>、<LOW
BLUE3>
DCR
Turn the
dynamic contrast
ratio to <ON> or
<OFF>
<ON> / <OFF>
IMAGE
H.POSITION
Adjust picture
horizontal
position.
50(0~100)
Only RGB
Input
V.POSITION
Adjust picture
vertical position
50(0~100)
CLOCK
Adjust picture
width
0~100
PHASE
Adjust picture
focus quality
0~100
ASPECT
Select the
image aspect to
<4:3> or
<WIDE>
<4:3>、<WIDE>
COLOR
Temp
COLOR Temp
Select the color
of the picture
mode
<WARM>、
<COOL>、
<USER>
User
RED
Adjust color of
red rate
0~100
Only RGB
Input
GREEN
Adjust color of
green color
0~100
BLUE
Adjust color of
blue color
0~100

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OSD
SETTING
LANGUAGE
Select OSD
menu language
English(English、
Deutsch、
Chinese、Italiano、
Francais、Korean
etc.
H.POSITION
Adjust the OSD
horizontal
position.
50(0~100)
V.POSITION
Adjust the OSD
vertical position
50(0~100)
OSD TIMER
Adjust the OSD
menu timeout
10(0~100)
TRANSPARENCY
Select the
transparency of
the OSD
0(0~100)
RESET
IMAGE AUTO
ADJUST
Auto Adjust the
image.
COLOR AUTO
ADJUST
Auto color
calibration
To Start
RESET
Reset to factory
setting
MISC
SIGNAL
SOURCE
Select input
signal source.
<VGA>、<DVI>、
<HDMI>、<DP>
MUTE
on or off the
audio output.
<ON>、<OFF>
VOLUME
Adjust the audio
volume
50(0~100)
3.3 OSD Key Information
A. OSD BOARD
DOWN UP MENU AUTO POWER
MT-OSD

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B. Key Events
Button
Function
Status
Hot Key
LED
Indicates Operation
status
Green: Normal
Operation
Red : No signal、
Sleep mode、
Factory mode、
Burn in mode
Off: Off Mode
POWER
Turn on or turn off the
power
AUTO
1、Adjust the Picture of
Analog input
2、Exit menu or
Exit a menu of
sub-menu
MENU
Display the OSD Menu
or Select highlighted
function
Keep pressing the
button for 6
seconds, Turn
OSD LOCKED or
OSD
UNLOCKED,
UP
Select Previous menu
item
or increase value
Select Brightness
Adjust menu
DOWN
Select next menu item
or
Decrease value
Switching signal
source
POWER+ MENU
Combination Key,
Enter the Factory
mode
LED is red

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4
Warranty
Advantech is only under obligation to offer the following Warranty Repair and
Services except those authorized formal documents in written form:
LCD & Screen repairable: 2 years
The above warranty period takes the front four places of the Serial Number label on
the Advantech products as the starting date.
Warranty products cover panel, controller and communication cable.Accessories
included with the products are not included in the warranty

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5
Troubleshooting
No picture
The signal cable should be fully connected to the graphics card/computer.
The graphics card should be completely seated in its PC slot.
Power Button and computer power switch should be in the ON position.
Check to make sure that a supported mode has been selected on the graphics card
or system being used. (Please consult graphics card or system manual to change
graphics mode).
Check the monitor and your graphics card with respect to compatibility and
recommended settings.
Check the signal cable connector for bent or pushed-in pins.
Check that the BNC or D-SUB button is in the correct position.
Power Button does not respond
Unplug the power cord of the monitor from the AC outlet to turn off and reset the
monitor, or simultaneously press the RESET and Power buttons.
Image is unstable, unfocused
Signal cable should be fully connected to the computer.
Use the OSM™ Image Adjust controls to focus and adjust display by increasing or
decreasing the Fine control. When the display mode is changed, the OSM Image
Adjust settings may need to be re-adjusted.
Check the monitor and your graphics card with respect to compatibility and
recommended signal timings.
If your text is garbled, change the video mode to non-interlace and use 60Hz refresh
rate.

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LED on monitor is not lit (no green or amber color can be seen)
Power Button should be in the ON position and power lead should be connected.
Make certain the computer is not in a power-saving mode (touch the keyboard or
mouse if present).
Display image is not properly sized
Use the OSM Image Adjust controls to increase or decrease the H. Size.
Check to make sure that a supported mode and signal timing has been selected on
the graphics card or system being used (Please consult the graphics card or system
manual to change graphics mode or refresh rate).
Selected resolution is not displayed properly
Select the Display Resolution in the OSM Information menu to confirm that the
appropriate resolution has been selected. If not, select corresponding option by
pressing the control button.
No touch function
Check that the software driver is correctly installed. Or, try to uninstall the driver first,
and then reinstall the driver and reboot the computer.
If there is no problem about the software driver, Please replace the Digitizer Pen to
have a try.
If the problem persists, please contact our technical support engineer.