aidacare Theraflow MRS-TFW-001 Standard User manual

Patient Support Systems Pty Ltd: Suite 1A, Level 2, 802 Pacific Highway, Gordon Sydney NSW Australia 2072
Tel: [phone] Fax: [phone] Mob: [phone] Email: [e-mail]
ABN: 44 143 523 415
Warranty Limitations
1. Patient Support Systems Pty Ltd, its distributors, dealers, officers,
directors, employees or agents shall have no liability or responsibility
to any customer, other person or entity with respect to any liability, loss
or damage caused directly or indirectly by use or performance of the
Product or arising out of any breach of this Warranty, including but not
limited to any damages resulting from inconvenience, personal injury,
loss of time, property, revenue or profit or any indirect, special, incidental
or consequential damages, even if Patient Support Systems Pty Ltd or its
authorized dealers have been advised of the possibility of such damages.
2. The sole remedy for breach of the limited warranty granted herein shall be
repair or replacement of the Patient Support Systems Pty Ltd products.
3. Some states in the United States and countries elsewhere do not allow
the limitation on how long an implied warranty lasts or the exclusion
of incidental or inconsequential damages, so the above limitations on
exclusions may not apply.
4. This limited Warranty gives you specific legal rights and you may also have
other legal rights, which vary from state to state or country to country.
No salesperson, representative, agent or authorized dealer of Patient
Support Systems Pty Ltd is authorized to make any guarantee, warranty, or
representation in addition to the foregoing Warranty.
Operating Manual
Theraow™
Alternating Mattress Replacement Systems
Model MRS-TFW-001 Standard

2
19
System Specifications
5. Any Warranty claim being made within the Warranty periods specified above.
6. No misuse or damage either willful or accidental caused to the Product by
freight agents, distributors or end users.
Warranty terms and conditions are subject to change at any time without notice.
Warranty Claims Procedure
In the event of a product defect during the Warranty period, the customer should
• Contact Patient Support Systems Pty Ltd or its authorized agent
• Provide proof of purchase and date of delivery
• Patient Support Systems Pty Ltd or its authorized agent will, at their discretion,
unless otherwise provided by law:
- correct the defect by product repair without charge for parts and labor; or
- replace the product with the same or similar model; or refund the purchase price.
Warranty Exclusions
This Warranty does not cover:
1. Components not specifically designated by Patient Support Systems Pty Ltd as
being eligible for this Warranty including but not limited to consumables (such
as fuses).
2. Patient Support Systems Pty Ltd components not supplied by it or its authorized
dealers.
3. Defects resulting from non-compliant or improper Product installation, testing,
use, repair or storage.
4. Unauthorized attachment, removal, or alteration of any part of the Product.
5. Damage due to loading in excess of the weight capacity displayed on the Product
specifications.
6. Normal “wear and tear” as determined by Patient Support Systems Pty Ltd.
7. Cosmetic damage, stains, punctures, cuts, damage to electrical cords, rips or
tears, dents, electrical overload, surge, spikes and or lost/missing parts.
8. Abuse, misuse, neglect, accident or any other condition whatsoever that is
beyond the control of Patient Support Systems Pty Ltd.
9. Use of the Product for purposes other than those for which it was designed
10. Failure to monitor or operate the product in accordance with applicable
specifications and good industry practice
18
3
Customer “Warranty Against Defect” Statement
Patient Support Systems Pty Ltd warrants each of its products to perform in
accordance with published specifications for specified time periods, when subjected
to normal, proper and intended use.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Patient Support Systems Pty Ltd warrants that their products and approved parts
sold under this warranty:
1. Will be free from defects in materials and workmanship, and shall conform to
and perform in accordance with the related documentation supplied by Patient
Support Systems Pty Ltd including specifications and instructions on product.
2. Will comply with the CE and UL standard quality requirements in force at the
time of manufacture.
Commencement of Warranty Period
The duration of the Warranty is a maximum period of two (2) years for control units
and one (1) year for soft goods or as specified per individual product. The Warranty
period commences and is calculated from the date of delivery to you from a Patient
Support System’s authorised agent.
Warranty repairs do not extend the length of the warranty period. All replaced
parts and products on which refunds are made become the property of Patient
Support Systems Pty Ltd. New or reconditioned parts and products may be used
in the performance of warranty service. Customers will be charged for repair or
replacement of the product made after the expiration of the warranty period, at
Patient Support Systems Pty Ltd’s or their authorised agent’s rates and terms then
in effect.
Warranty Conditions
Patient Support Systems Pty Ltd’s obligations pursuant to this Warranty are
conditional upon:
1. Proof of purchase being presented with any claim.
2. Whole product claims will require matching serial numbers for the base, top
cover and control unit.
3. All product installation being undertaken in strict accordance with instructions
provided with the Product.
4. The Product consisting of only Patient Support Systems Pty Ltd approved parts.
Limited Warranty
System Summary
System Description 4
System Components 5
Recommended Usage 6
Safety Protocols 7
Initial System Setup 8-9
Control Unit Operation 10-11
Care & Cleaning
On Site Cleaning 12
Machine Washing 12
Coverlet Cleaning 13
Mattress Removal 14
Service Schedule 15
Troubleshooting 16
Specifications 17
Limited Warranty 18-20
Contents

4
17
System Descripton
Congratulations on your hire or purchase of a Theraflow alternating
mattress replacement system. The Theraflow with its Dynam-U-link
cell technology and Cellstay ultra-stretch coverlet represents one of the
greatest advances in alternating support technology since its inception.
Dynam-U-link cells use elastic transfer straps so that inflating cell sets
literally pull down the deflating sets beside them. This results in faster,
more sustained pressure release.
The Cell Stay coverlet positioned between the cells and top cover comforts
and insulates the patient from the colder cells without compromising
therapy. This coverlet also guards against reperfusion injury in patients with
delicate vasculature and tissue.
Your mattress system has the following features.
Control Unit:
• Powerful yet quiet 20 LPM compressor with non-continuous operation
• Auto startup with choice of three modes - Static, Active and Care
• Choice of three comfort settings
• Incline mode for adding extra support pressure
• Simple tamper resistant control interface with audio visual diagnostics
• Easy to reach CPR side disconnection
Mattress:
• Fully welded top cover and base for complete infection control
• Removable cell section for easy separation of base for cleaning
• Four static head cells to prevent dizzyness and disorientation
• Clear PVC base bonds to any metal bed base avoiding need for straps
• Fourteen alternating Dynam-U-link cell pairs for faster, lower and
longer cell deflation
• Cell Stay insulating hi-stretch Coverlet
• Internal power cord removes chance of damage underneath the bed
System Specifications
Control Unit
Dimensions: W 25 x H 25 x D 17cm
Weight 3kg
Mode of Operation Non-Continuous
Power Rating 240V 50Hz 12VA
Transport Function Hose End Cap
Air Flow 20 Litres per Minute
Auto Startup 3
Comfort Override Control 3
Self Diagnostics 3
Audible/Visual alarm 3
Mute Function 3
Static Mode - timeout after 1 hour 3
Care Mode - timeout after 20 mins 3
Incline Mode 3
Auto Anti Tamper 3
CE Certification and C-Tick Listed
N27882
Mattress Replacement
Dimensions L 200 x W 90 x H 25cm
No. of Cells 28 (paired)
Static Head Cells (included) 4
Cell Material TPU, High Density
Top Cover Dartex/Equivalent - welded
Base Assorted PU and PVCs, welded
Cell Cycle Paired 1 in 2
Alternating Mode 14 minute cycle
Infection Control:
Welded Top Cover and Base
Internal infection control coverlet
Positioning Handles 2 aside
ARTG Certification 175810
16
5
Problem Cause Solution
Troubleshooting & FAQs
Control Unit
does not
operate or fault
light flashes &
alarm sounds
The fault light
below flashes
and alarm
sounds
Cell or Cells
rising up above
adjoining cells
There may be a
disconnection in the
power supply
There is a leak
somewhere in the
cell or air hose
connection system
A cell end press stud
has disconnected.
1. Ensure all cord connections from wall
plug, breakaway connection at head
end and pump connector are properly
seated in their sockets.
2. Check Control Unit fuse under power
socket - flick open with small flat
head screwdriver and replace fuse if
necessary.
Only use fuse type 10Amp 250Volt
1. Ensure that the CPR hose connector
is properly attached to the side of the
control unit.
2. Remove the top cover and listen for
any hiss of air from the cells. The
powerful 20 litre pump should ensure
that you can hear where there is a cell
leak. If you still cannot hear - remove
the coverlet and or run the back of
your hand along the top of the cells to
find the air leak.
Also look for any deformed cells as
these may have internal weld failures
leading to leaks of air between
separate internal chambers.
Once the faulty cell is found - remove
and replace with the same type.
3. Look for any disconnection between
hoses and their T or L connectors.
Don’t forget to also check whether the
air hoses are correctly connected to
each of the cells.
1. Open top cover and check along the
sides of the inside base section. It is
easy to see immediately if any of the
external press studs have become
disconnected.
One press stud set connects two cells
- if the studs are faulty - replace those
cells.
The Theraflow alternating mattress replacement system is provided with
the following standard components.
1 Alternating Mattress Replacement
with internal power cord.
2 Digital Control Unit
3 Break-Away Power Cord
4 Theraflow Operating Manual
5 Theraflow Quick Setup Guide
6 Wash Bag
7 Wheeled Carry Bag
AlternatingMattress Replacement System
Auto Quick Setup Guide
1
2
3
4
40mins
20mins
Removemattress roll
fromcarry bag and lay on
bedbase at foot end.
Tryto avoid hanging the
controlunit in an exposed
positionif a lower hang
pointis available.
Connectair hose to control
unit(Connector can attach
eitherway around)
ConnectSensor Jack to its
Portunderneath air hoses.
(ControlUnit will NOT
operatewithout sensor!)
Connectmale power cord to control unit as shown.
Connectbreakaway power
cordinto wall socket.
Turnon control unit at
switchnear power socket.
Mattresswill take up to
40minutes to inflate.
Pressand hold Unlock
buttonfor 2 seconds to
activatecontrol panel.
EngageCare Mode for
patienttransfer onto
mattress.
CareMode will auto
disengageafter 20 mins.
2secs
ControlUnit Operation
PatientSupport SystemsPty Ltd: Suite1A, Level 2, 802Pacific Highway,Gordon Sydney NSW Australia 2072
Tel:[phone] Fax:[phone] Email: info @patientsupportsystems.com
5
TheTheraflow Automatic Sensor System is designed to
automaticallyadjust to patient weight, position & profile
Pressthe pressure setting button at left
Allthree lights will flash. The system takes
8minutes to adjust to the patient’s weight
LockedMode: Press for 2 seconds to unlock all controls
ActiveMode: DefaultMode for active alternation therapy
CareMode: Maximum pressure forpatient transfers
Willdefault to Active Mode after 20 minutes
StaticMode: Engage for transport or meals for comfort
Willchange back to alternation after 1 hour
CPR
EnsureCPR tag is closed!
OperatingManual
Theraow™
AlternatingMattress Replacement Systems
ModelMRS-TFW-001 Standard
ModelMRS-TFW-001P with battery backup
ModelMRS-TFW-002P Bariatric with battery backup
7
2
4
5
3
6
1
System Components

6
15
Recommended Usage
Indications
The Theraflow alternating mattress replacement standard model MRS-
TFW-001 is indicated for patients weighing between 40 and 180kg.
The system is designed for large area reperfusion therapy in patients
suffering from Stage 1 to Stage 4 pressure areas, or assessed at high risk of
exhibiting these conditions.
In addition - patients suffering from low blood flow or ischemia in the
extremities may also benefit from the application and release of pressure to
encourage blood flow in these areas.
Contra-Indications
Patient conditions for which the Theraflow alternating mattress
replacement would be contra-indicated would be the following.
• Non-stable spinal cord injury
• Cervical traction
• Any patient exhibiting unease or agitation on alternating surfaces
• Patients weighing under 40kg or over 200kg or otherwise too wide for a
standard single (<90cm) mattress width.
Intended Care Setting
The following care settings are recommended for the Theraflow alternating
mattress replacement system.
• Home care
• Aged care facilities
• Palliative care
• Long term or extended rehabilitation
• General hospital
• Intensive Care Units
Service Schedule
Service Schedule
The Theraflow alternating mattress replacement has been designed for
easy maintenance and service. The following schedule should be used as a
guide for maintaining the optimal performance of the system.
When Necessary and between Patient Use
• On site clean and disinfection of top cover, base and control unit casing.
see previous cleaning and disinfection instructions.
Do not use system without top cover attached.
• Inspection of top cover and base for any strike through or damage.
• Inspection of coverlet for soiling or contamination - clean or replace.
• Inspection of electrical cords for proper connection, damage and any
possible interference with moving bed parts
•Inspection of elastics. Between patient use or every 4 months -
turn mattress over and see through base windows the condition and
attachment of the elastics. If any are detached, re-attach. If any are
frayed or corrugated at the edges, replace those elastics.
Air Filter Replacement
To maintain optimal performance of the control unit,
it is recommended that the air filter, located at the
rear of the unit be checked, cleaned or replaced
every 6 to 12 months depending on the air quality
where the system is being used.
1. Using a paperclip wire or similar
insert in the edge notch and flip
the cover off the filter casing.
2. Remove the cover and turn upside down
and inspect - clean if discoloured.
3. To clean, remove the foam filter from inside
the cover. This filter can either be washed
or air cleaned and re-inserted after dry or
otherwise replaced.
14
7
To Remove the System from the Bed
Take the following steps to remove the system from the bed.
1. Ensure gloves are worn and all disinfection and occupational health and
safety protocols of the facility are adhered to.
2. If necessary clean and disinfect following instructions in previous
section.
3. Turn off the power switch on the side of the control unit and turn the
power off at the wall plug
4. Disconnect electrical cords from control unit and wall outlet. Also
disconnect the breakaway power cord from the head end of the
mattress and store in bag.
5. Disconnect CPR hose connector from side of pump and allow system to
deflate. It may be necessary to roll mattress from head end to squeeze
out any remaining air.
6. Once most air is removed, roll up mattress from head end to foot end
ensuring hose tube and electrical cord is tucked into the last roll.
7. Once rolled up - fit the mattress into the main compartment of the bag.
8. Lastly, remove the control unit from the foot board and place in the
special padded compartment at the front of the bag.
Storage
Store the system in its wheeled bag in a cool, dry area. Ensure that no
heavy items are placed on top of the bag during storage.
Mattress Removal
Safety Protocols
Important Recommendations for General Use of System
Mattress:
Do not place any layers of material between the patient and top cover
of the mattress! Doing so will compromise therapy!
This includes the following:
i) Hospital sheets - regular or fitted
ii) Sheepskins or equivalent
iii) Incontinence sheets
iv) Slide sheets
v) Electric heating blankets
The mattress top cover is fully sealed and designed for the patient to
lie directly on top. All that is required is an antibacterial wipe-down or
machine wash when necessary. See Care Section for more information.
Ensure the patient’s clothing does not cause skin damage due to ties,
buttons, creases, seams, objects in pockets and jewellery
Do not place any sharp items on or near the mattress such as syringes
or scalpels or any instrument that could hole the top cover
Do not place any solid item/s on top of the system besides the patient
Do not spill any liquids onto the control unit. If a spillage occurs then:
i) Turn off power to the control unit at the wall
ii) Disconnect the power cord from the control unit
iii) Wipe dry any excess moisture on the external casing
iv) Check that the interior of the power connector, plug and switch is dry
Failure to do the above may lead to component corrosion and or
electrical safety hazards to carers and patients
Do not use system in the presence of any flammable anaesthetic
mixture with air, nitrous oxide or oxygen or in the presence of smoking
materials or open flame - risk of explosion
Control Unit
Do not open the control unit as there is risk of electric shock. Control
units should only be opened by approved technicians or warranty will be
voided
Avoid blocking the air intake filter at the rear of the control unit
Ensure that the power leads are undamaged and properly connected

8
13
System Setup Regular
Alternating Mattress Replacement System
Auto Quick Setup Guide
1
2
3
4
40 mins
20 mins
Remove mattress roll
from carry bag and lay on
bed base at foot end.
Try to avoid hanging the
control unit in an exposed
position if a lower hang
point is available.
Connect air hose to control
unit (Connector can attach
either way around)
Connect Sensor Jack to its
Port underneath air hoses.
(Control Unit will NOT
operate without sensor!)
Connect male power cord to control unit as shown.
Connect breakaway power
cord into wall socket.
Turn on control unit at
switch near power socket.
Mattress will take up to
40 minutes to inflate.
Press and hold Unlock
button for 2 seconds to
activate control panel.
Engage Care Mode for
patient transfer onto
mattress.
Care Mode will auto
disengage after 20 mins.
2 secs
Control Unit Operation
5The Theraflow Automatic Sensor System is designed to
automatically adjust to patient weight, position & profile
Press the pressure setting button at left
All three lights will flash. The system takes
8 minutes to adjust to the patient’s weight
Locked Mode: Press for 2 seconds to unlock all controls
Active Mode: Default Mode for active alternation therapy
Care Mode: Maximum pressure for patient transfers
Will default to Active Mode after 20 minutes
Static Mode: Engage for transport or meals for comfort
Will change back to alternation after 1 hour
CPR
Ensure CPR tag is closed!
Care & Cleaning
Coverlet Cleaning
The Hyperstretch Coverlet can be machine washed and dried by following
the printed instructions on the top side of the coverlet itself - reprinted
below.
Coverlet Removal and Replacement
The coverlet can be removed for seperate cleaning by simply removing the
top cover and then unziping away from the clear PVC flaps on each side.
With the Bariatric model you need to be unzip the coverlet skirt from head
end to 360 degrees.
12
9
On-site Cleaning
The Theraflow alternating mattress replacement system features fully
welded outer surfaces. When necessary the top cover and base can be
cleaned and disinfected on site once the patient has been removed from the
mattress.
The following on-site cleaning procedure is recommended for top cover and
control unit. Note that a summary of the below is printed at the foot end
flap of the top cover. Do not immerse the control unit in water!
1. Ensure gloves are worn and all disinfection and occupational health and
safety protocols of the facility are adhered to.
2. Wipe down with a clean cloth using a disinfectant solution comprising of
hand hot water and a neutral detergent or with a sodium hypochlorite
solution (0.1% or 1000 parts per million available chlorine.
Proprietary disinfectants may be used provided manufacturer’s
instructions are followed.
3. All cleaning agents and disinfectants must be thoroughly rinsed off and
the surface dried before storage or re-use.
Failure to do this may result in the accumulation of reagent that could
damage the polyurethane coating, react with the bed frame or negate
the bio-compatibility results of the fabric.
Machine Washing
The system is designed as a “mattress within a mattress” so that the base
and top cover can be easily separated from the cell section which is fitted
within its own inner base.
Machine wash the outer mattress top cover as follows;
Wash at a temperature up to 71° (160°F), using normal detergents
In washing machines, it may be difficult to wet out full covers.
Correspondingly, spinning and tumbling may not remove water trapped
between layers. It may be helpful to interrupt the washing or drying cycles
to alleviate this.
Machine Drying:
Drying may be achieved by hanging out, spinning or tumbling at
temperatures up to 130°C (266°F) - Do not mangle.
Care & Cleaning
Control Unit Functions
Unlocking the system
After start up, or after 5 minutes without user input, the system will
automatically lock to prevent tampering. The Unlock LED will light up
to indicate this. To change any settings, simply press AND HOLD the
Unlock Button for 2 seconds to activate controls.
Positioning or transferring patient on bed
To position the patient on the mattress or to generally manoeuvre
or transfer the patient press the Care Button. This will inflate the
mattress to maximum pressure and provide a stable surface. The
system will automatically revert to the previous mode after 20 minutes.
Automatic Patient profiling
If the mattress head section is raised more than 25
degrees, a sensor will automatically engage Profile
Mode and extra air will be added to the system for
greater patient support and to prevent bottoming out.
Comfort Auto Control
The system is designed to automatically adjust
to patient weight, position and profile.
Once the patient is placed on the mattress
press the comfort button. All three lights will
flash and the system will take 8 minutes to adjust to the patient.
PRESSURE POWER
TRANSPORT
LOCK/UNLOCK THERAPY
PATIENT
TRANSFER

10
11
Operation Mode Selection
The control unit has three modes of operation.
Active/Dynamic Mode is operational by default
and provides an alternating surface for patient
therapy.
Care Mode provides maximum pressure and
stability. It is designed primarily for patient transfer and handling.
Transport Mode is designed for patient comfort and support as well as in
preperation for bed transport without power. This mode inflates all cells to the
automatic or selected pressure and will revert back to Active Mode after 1 hour
PRESSURE POWER
TRANSPORT
LOCK/UNLOCK THERAPY
PATIENT
TRANSFER
Control Unit Functions
Alarms and diagnostics:
The control unit features an audio visual
alarm diagnostic which will activate if there
is a malfunction.
If the left button flashes and alarms, it
indicates that there is a problem with the mattress or an air leak to the
control unit. If the right button flashes and alarms, it indicates that there
is an electrical malfunction or problem within the control unit itself.
Both these audio alarms can be muted by pressing the indicator which is
flashing. This will mute the alarm for 20 minutes. If the malfunction has
not been resolved however, the alarm will re-activate.
For more information on alarms and faults with the system, please see the
Troubleshooting section of this manual.
PRESSURE POWER
TRANSPORT
LOCK/UNLOCK THERAPY
PATIENT
TRANSFER
Control Unit Functions
10
11
Operation Mode Selection
The control unit has three modes of operation.
Active/Dynamic Mode is operational by default
and provides an alternating surface for patient
therapy.
Care Mode provides maximum pressure and
stability. It is designed primarily for patient transfer and handling.
Transport Mode is designed for patient comfort and support as well as in
preperation for bed transport without power. This mode inflates all cells to the
automatic or selected pressure and will revert back to Active Mode after 1 hour
PRESSURE POWER
TRANSPORT
LOCK/UNLOCK THERAPY
PATIENT
TRANSFER
Control Unit Functions
Alarms and diagnostics:
The control unit features an audio visual
alarm diagnostic which will activate if there
is a malfunction.
If the left button flashes and alarms, it
indicates that there is a problem with the mattress or an air leak to the
control unit. If the right button flashes and alarms, it indicates that there
is an electrical malfunction or problem within the control unit itself.
Both these audio alarms can be muted by pressing the indicator which is
flashing. This will mute the alarm for 20 minutes. If the malfunction has
not been resolved however, the alarm will re-activate.
For more information on alarms and faults with the system, please see the
Troubleshooting section of this manual.
PRESSURE POWER
TRANSPORT
LOCK/UNLOCK THERAPY
PATIENT
TRANSFER
Control Unit Functions

12
9
On-site Cleaning
The Theraflow alternating mattress replacement system features fully
welded outer surfaces. When necessary the top cover and base can be
cleaned and disinfected on site once the patient has been removed from the
mattress.
The following on-site cleaning procedure is recommended for top cover and
control unit. Note that a summary of the below is printed at the foot end
flap of the top cover. Do not immerse the control unit in water!
1. Ensure gloves are worn and all disinfection and occupational health and
safety protocols of the facility are adhered to.
2. Wipe down with a clean cloth using a disinfectant solution comprising of
hand hot water and a neutral detergent or with a sodium hypochlorite
solution (0.1% or 1000 parts per million available chlorine.
Proprietary disinfectants may be used provided manufacturer’s
instructions are followed.
3. All cleaning agents and disinfectants must be thoroughly rinsed off and
the surface dried before storage or re-use.
Failure to do this may result in the accumulation of reagent that could
damage the polyurethane coating, react with the bed frame or negate
the bio-compatibility results of the fabric.
Machine Washing
The system is designed as a “mattress within a mattress” so that the base
and top cover can be easily separated from the cell section which is fitted
within its own inner base.
Machine wash the outer mattress top cover as follows;
Wash at a temperature up to 71° (160°F), using normal detergents
In washing machines, it may be difficult to wet out full covers.
Correspondingly, spinning and tumbling may not remove water trapped
between layers. It may be helpful to interrupt the washing or drying cycles
to alleviate this.
Machine Drying:
Drying may be achieved by hanging out, spinning or tumbling at
temperatures up to 130°C (266°F) - Do not mangle.
Care & Cleaning
Control Unit Functions
Unlocking the system
After start up, or after 5 minutes without user input, the system will
automatically lock to prevent tampering. The Unlock LED will light up
to indicate this. To change any settings, simply press AND HOLD the
Unlock Button for 2 seconds to activate controls.
Positioning or transferring patient on bed
To position the patient on the mattress or to generally manoeuvre
or transfer the patient press the Care Button. This will inflate the
mattress to maximum pressure and provide a stable surface. The
system will automatically revert to the previous mode after 20 minutes.
Automatic Patient profiling
If the mattress head section is raised more than 25
degrees, a sensor will automatically engage Profile
Mode and extra air will be added to the system for
greater patient support and to prevent bottoming out.
Comfort Auto Control
The system is designed to automatically adjust
to patient weight, position and profile.
Once the patient is placed on the mattress
press the comfort button. All three lights will
flash and the system will take 8 minutes to adjust to the patient.
PRESSURE POWER
TRANSPORT
LOCK/UNLOCK THERAPY
PATIENT
TRANSFER
8
13
System Setup Regular
Alternating Mattress Replacement System
Auto Quick Setup Guide
1
2
3
4
40 mins
20 mins
Remove mattress roll
from carry bag and lay on
bed base at foot end.
Try to avoid hanging the
control unit in an exposed
position if a lower hang
point is available.
Connect air hose to control
unit (Connector can attach
either way around)
Connect Sensor Jack to its
Port underneath air hoses.
(Control Unit will NOT
operate without sensor!)
Connect male power cord to control unit as shown.
Connect breakaway power
cord into wall socket.
Turn on control unit at
switch near power socket.
Mattress will take up to
40 minutes to inflate.
Press and hold Unlock
button for 2 seconds to
activate control panel.
Engage Care Mode for
patient transfer onto
mattress.
Care Mode will auto
disengage after 20 mins.
2 secs
Control Unit Operation
5The Theraflow Automatic Sensor System is designed to
automatically adjust to patient weight, position & profile
Press the pressure setting button at left
All three lights will flash. The system takes
8 minutes to adjust to the patient’s weight
Locked Mode: Press for 2 seconds to unlock all controls
Active Mode: Default Mode for active alternation therapy
Care Mode: Maximum pressure for patient transfers
Will default to Active Mode after 20 minutes
Static Mode: Engage for transport or meals for comfort
Will change back to alternation after 1 hour
CPR
Ensure CPR tag is closed!
Care & Cleaning
Coverlet Cleaning
The Hyperstretch Coverlet can be machine washed and dried by following
the printed instructions on the top side of the coverlet itself - reprinted
below.
Coverlet Removal and Replacement
The coverlet can be removed for seperate cleaning by simply removing the
top cover and then unziping away from the clear PVC flaps on each side.
With the Bariatric model you need to be unzip the coverlet skirt from head
end to 360 degrees.

14
7
To Remove the System from the Bed
Take the following steps to remove the system from the bed.
1. Ensure gloves are worn and all disinfection and occupational health and
safety protocols of the facility are adhered to.
2. If necessary clean and disinfect following instructions in previous
section.
3. Turn off the power switch on the side of the control unit and turn the
power off at the wall plug
4. Disconnect electrical cords from control unit and wall outlet. Also
disconnect the breakaway power cord from the head end of the
mattress and store in bag.
5. Disconnect CPR hose connector from side of pump and allow system to
deflate. It may be necessary to roll mattress from head end to squeeze
out any remaining air.
6. Once most air is removed, roll up mattress from head end to foot end
ensuring hose tube and electrical cord is tucked into the last roll.
7. Once rolled up - fit the mattress into the main compartment of the bag.
8. Lastly, remove the control unit from the foot board and place in the
special padded compartment at the front of the bag.
Storage
Store the system in its wheeled bag in a cool, dry area. Ensure that no
heavy items are placed on top of the bag during storage.
Mattress Removal
Safety Protocols
Important Recommendations for General Use of System
Mattress:
Do not place any layers of material between the patient and top cover
of the mattress! Doing so will compromise therapy!
This includes the following:
i) Hospital sheets - regular or fitted
ii) Sheepskins or equivalent
iii) Incontinence sheets
iv) Slide sheets
v) Electric heating blankets
The mattress top cover is fully sealed and designed for the patient to
lie directly on top. All that is required is an antibacterial wipe-down or
machine wash when necessary. See Care Section for more information.
Ensure the patient’s clothing does not cause skin damage due to ties,
buttons, creases, seams, objects in pockets and jewellery
Do not place any sharp items on or near the mattress such as syringes
or scalpels or any instrument that could hole the top cover
Do not place any solid item/s on top of the system besides the patient
Do not spill any liquids onto the control unit. If a spillage occurs then:
i) Turn off power to the control unit at the wall
ii) Disconnect the power cord from the control unit
iii) Wipe dry any excess moisture on the external casing
iv) Check that the interior of the power connector, plug and switch is dry
Failure to do the above may lead to component corrosion and or
electrical safety hazards to carers and patients
Do not use system in the presence of any flammable anaesthetic
mixture with air, nitrous oxide or oxygen or in the presence of smoking
materials or open flame - risk of explosion
Control Unit
Do not open the control unit as there is risk of electric shock. Control
units should only be opened by approved technicians or warranty will be
voided
Avoid blocking the air intake filter at the rear of the control unit
Ensure that the power leads are undamaged and properly connected
6
15
Recommended Usage
Indications
The Theraflow alternating mattress replacement standard model MRS-
TFW-001 is indicated for patients weighing between 40 and 180kg.
The system is designed for large area reperfusion therapy in patients
suffering from Stage 1 to Stage 4 pressure areas, or assessed at high risk of
exhibiting these conditions.
In addition - patients suffering from low blood flow or ischemia in the
extremities may also benefit from the application and release of pressure to
encourage blood flow in these areas.
Contra-Indications
Patient conditions for which the Theraflow alternating mattress
replacement would be contra-indicated would be the following.
• Non-stable spinal cord injury
• Cervical traction
• Any patient exhibiting unease or agitation on alternating surfaces
• Patients weighing under 40kg or over 200kg or otherwise too wide for a
standard single (<90cm) mattress width.
Intended Care Setting
The following care settings are recommended for the Theraflow alternating
mattress replacement system.
• Home care
• Aged care facilities
• Palliative care
• Long term or extended rehabilitation
• General hospital
• Intensive Care Units
Service Schedule
Service Schedule
The Theraflow alternating mattress replacement has been designed for
easy maintenance and service. The following schedule should be used as a
guide for maintaining the optimal performance of the system.
When Necessary and between Patient Use
• On site clean and disinfection of top cover, base and control unit casing.
see previous cleaning and disinfection instructions.
Do not use system without top cover attached.
• Inspection of top cover and base for any strike through or damage.
• Inspection of coverlet for soiling or contamination - clean or replace.
• Inspection of electrical cords for proper connection, damage and any
possible interference with moving bed parts
•Inspection of elastics. Between patient use or every 4 months -
turn mattress over and see through base windows the condition and
attachment of the elastics. If any are detached, re-attach. If any are
frayed or corrugated at the edges, replace those elastics.
Air Filter Replacement
To maintain optimal performance of the control unit,
it is recommended that the air filter, located at the
rear of the unit be checked, cleaned or replaced
every 6 to 12 months depending on the air quality
where the system is being used.
1. Using a paperclip wire or similar
insert in the edge notch and flip
the cover off the filter casing.
2. Remove the cover and turn upside down
and inspect - clean if discoloured.
3. To clean, remove the foam filter from inside
the cover. This filter can either be washed
or air cleaned and re-inserted after dry or
otherwise replaced.

16
5
Problem Cause Solution
Troubleshooting & FAQs
Control Unit
does not
operate or fault
light flashes &
alarm sounds
The fault light
below flashes
and alarm
sounds
Cell or Cells
rising up above
adjoining cells
There may be a
disconnection in the
power supply
There is a leak
somewhere in the
cell or air hose
connection system
A cell end press stud
has disconnected.
1. Ensure all cord connections from wall
plug, breakaway connection at head
end and pump connector are properly
seated in their sockets.
2. Check Control Unit fuse under power
socket - flick open with small flat
head screwdriver and replace fuse if
necessary.
Only use fuse type 10Amp 250Volt
1. Ensure that the CPR hose connector
is properly attached to the side of the
control unit.
2. Remove the top cover and listen for
any hiss of air from the cells. The
powerful 20 litre pump should ensure
that you can hear where there is a cell
leak. If you still cannot hear - remove
the coverlet and or run the back of
your hand along the top of the cells to
find the air leak.
Also look for any deformed cells as
these may have internal weld failures
leading to leaks of air between
separate internal chambers.
Once the faulty cell is found - remove
and replace with the same type.
3. Look for any disconnection between
hoses and their T or L connectors.
Don’t forget to also check whether the
air hoses are correctly connected to
each of the cells.
1. Open top cover and check along the
sides of the inside base section. It is
easy to see immediately if any of the
external press studs have become
disconnected.
One press stud set connects two cells
- if the studs are faulty - replace those
cells.
The Theraflow alternating mattress replacement system is provided with
the following standard components.
1 Alternating Mattress Replacement
with internal power cord.
2 Digital Control Unit
3 Break-Away Power Cord
4 Theraflow Operating Manual
5 Theraflow Quick Setup Guide
6 Wash Bag
7 Wheeled Carry Bag
AlternatingMattress Replacement System
Auto Quick Setup Guide
1
2
3
4
40mins
20mins
Removemattress roll
fromcarry bag and lay on
bedbase at foot end.
Tryto avoid hanging the
controlunit in an exposed
positionif a lower hang
pointis available.
Connectair hose to control
unit(Connector can attach
eitherway around)
ConnectSensor Jack to its
Portunderneath air hoses.
(ControlUnit will NOT
operatewithout sensor!)
Connectmale power cord to control unit as shown.
Connectbreakaway power
cordinto wall socket.
Turnon control unit at
switchnear power socket.
Mattresswill take up to
40minutes to inflate.
Pressand hold Unlock
buttonfor 2 seconds to
activatecontrol panel.
EngageCare Mode for
patienttransfer onto
mattress.
CareMode will auto
disengageafter 20 mins.
2secs
ControlUnit Operation
PatientSupport SystemsPty Ltd: Suite1A, Level 2, 802Pacific Highway,Gordon Sydney NSW Australia 2072
Tel:[phone] Fax:[phone] Email: info @patientsupportsystems.com
5
TheTheraflow Automatic Sensor System is designed to
automaticallyadjust to patient weight, position & profile
Pressthe pressure setting button at left
Allthree lights will flash. The system takes
8minutes to adjust to the patient’s weight
LockedMode: Press for 2 seconds to unlock all controls
ActiveMode: DefaultMode for active alternation therapy
CareMode: Maximum pressure forpatient transfers
Willdefault to Active Mode after 20 minutes
StaticMode: Engage for transport or meals for comfort
Willchange back to alternation after 1 hour
CPR
EnsureCPR tag is closed!
OperatingManual
Theraow™
AlternatingMattress Replacement Systems
ModelMRS-TFW-001 Standard
ModelMRS-TFW-001P with battery backup
ModelMRS-TFW-002P Bariatric with battery backup
7
2
4
5
3
6
1
System Components
4
17
System Descripton
Congratulations on your hire or purchase of a Theraflow alternating
mattress replacement system. The Theraflow with its Dynam-U-link
cell technology and Cellstay ultra-stretch coverlet represents one of the
greatest advances in alternating support technology since its inception.
Dynam-U-link cells use elastic transfer straps so that inflating cell sets
literally pull down the deflating sets beside them. This results in faster,
more sustained pressure release.
The Cell Stay coverlet positioned between the cells and top cover comforts
and insulates the patient from the colder cells without compromising
therapy. This coverlet also guards against reperfusion injury in patients with
delicate vasculature and tissue.
Your mattress system has the following features.
Control Unit:
• Powerful yet quiet 20 LPM compressor with non-continuous operation
• Auto startup with choice of three modes - Static, Active and Care
• Choice of three comfort settings
• Incline mode for adding extra support pressure
• Simple tamper resistant control interface with audio visual diagnostics
• Easy to reach CPR side disconnection
Mattress:
• Fully welded top cover and base for complete infection control
• Removable cell section for easy separation of base for cleaning
• Four static head cells to prevent dizzyness and disorientation
• Clear PVC base bonds to any metal bed base avoiding need for straps
• Fourteen alternating Dynam-U-link cell pairs for faster, lower and
longer cell deflation
• Cell Stay insulating hi-stretch Coverlet
• Internal power cord removes chance of damage underneath the bed
System Specifications
Control Unit
Dimensions: W 25 x H 25 x D 17cm
Weight 3kg
Mode of Operation Non-Continuous
Power Rating 240V 50Hz 12VA
Transport Function Hose End Cap
Air Flow 20 Litres per Minute
Auto Startup 3
Comfort Override Control 3
Self Diagnostics 3
Audible/Visual alarm 3
Mute Function 3
Static Mode - timeout after 1 hour 3
Care Mode - timeout after 20 mins 3
Incline Mode 3
Auto Anti Tamper 3
CE Certification and C-Tick Listed
N27882
Mattress Replacement
Dimensions L 200 x W 90 x H 25cm
No. of Cells 28 (paired)
Static Head Cells (included) 4
Cell Material TPU, High Density
Top Cover Dartex/Equivalent - welded
Base Assorted PU and PVCs, welded
Cell Cycle Paired 1 in 2
Alternating Mode 14 minute cycle
Infection Control:
Welded Top Cover and Base
Internal infection control coverlet
Positioning Handles 2 aside
ARTG Certification 175810

18
3
Customer “Warranty Against Defect” Statement
Patient Support Systems Pty Ltd warrants each of its products to perform in
accordance with published specifications for specified time periods, when subjected
to normal, proper and intended use.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Patient Support Systems Pty Ltd warrants that their products and approved parts
sold under this warranty:
1. Will be free from defects in materials and workmanship, and shall conform to
and perform in accordance with the related documentation supplied by Patient
Support Systems Pty Ltd including specifications and instructions on product.
2. Will comply with the CE and UL standard quality requirements in force at the
time of manufacture.
Commencement of Warranty Period
The duration of the Warranty is a maximum period of two (2) years for control units
and one (1) year for soft goods or as specified per individual product. The Warranty
period commences and is calculated from the date of delivery to you from a Patient
Support System’s authorised agent.
Warranty repairs do not extend the length of the warranty period. All replaced
parts and products on which refunds are made become the property of Patient
Support Systems Pty Ltd. New or reconditioned parts and products may be used
in the performance of warranty service. Customers will be charged for repair or
replacement of the product made after the expiration of the warranty period, at
Patient Support Systems Pty Ltd’s or their authorised agent’s rates and terms then
in effect.
Warranty Conditions
Patient Support Systems Pty Ltd’s obligations pursuant to this Warranty are
conditional upon:
1. Proof of purchase being presented with any claim.
2. Whole product claims will require matching serial numbers for the base, top
cover and control unit.
3. All product installation being undertaken in strict accordance with instructions
provided with the Product.
4. The Product consisting of only Patient Support Systems Pty Ltd approved parts.
Limited Warranty
System Summary
System Description 4
System Components 5
Recommended Usage 6
Safety Protocols 7
Initial System Setup 8-9
Control Unit Operation 10-11
Care & Cleaning
On Site Cleaning 12
Machine Washing 12
Coverlet Cleaning 13
Mattress Removal 14
Service Schedule 15
Troubleshooting 16
Specifications 17
Limited Warranty 18-20
Contents
2
19
System Specifications
5. Any Warranty claim being made within the Warranty periods specified above.
6. No misuse or damage either willful or accidental caused to the Product by
freight agents, distributors or end users.
Warranty terms and conditions are subject to change at any time without notice.
Warranty Claims Procedure
In the event of a product defect during the Warranty period, the customer should
• Contact Patient Support Systems Pty Ltd or its authorized agent
• Provide proof of purchase and date of delivery
• Patient Support Systems Pty Ltd or its authorized agent will, at their discretion,
unless otherwise provided by law:
- correct the defect by product repair without charge for parts and labor; or
- replace the product with the same or similar model; or refund the purchase price.
Warranty Exclusions
This Warranty does not cover:
1. Components not specifically designated by Patient Support Systems Pty Ltd as
being eligible for this Warranty including but not limited to consumables (such
as fuses).
2. Patient Support Systems Pty Ltd components not supplied by it or its authorized
dealers.
3. Defects resulting from non-compliant or improper Product installation, testing,
use, repair or storage.
4. Unauthorized attachment, removal, or alteration of any part of the Product.
5. Damage due to loading in excess of the weight capacity displayed on the Product
specifications.
6. Normal “wear and tear” as determined by Patient Support Systems Pty Ltd.
7. Cosmetic damage, stains, punctures, cuts, damage to electrical cords, rips or
tears, dents, electrical overload, surge, spikes and or lost/missing parts.
8. Abuse, misuse, neglect, accident or any other condition whatsoever that is
beyond the control of Patient Support Systems Pty Ltd.
9. Use of the Product for purposes other than those for which it was designed
10. Failure to monitor or operate the product in accordance with applicable
specifications and good industry practice