AJAX Systems Hub Plus User manual

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Hub Plus User Manual
Updated March 25, 2021
Hub Plus is a central device of the Ajax security system, coordinating the connected devices,
and interacting with the user and security company. Device is developed only for indoor use.

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Hub Plus requires Internet access to communicate with the cloud server Ajax Cloud—for
configuring and controlling from any point of the world, transferring event notifications, and
updating the software. The personal data and system operation logs are stored under multilevel
protection, and information exchange with Hub Plus is carried out via an encrypted channel on a
24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection, Wi-Fi, and GSM
network.
Please use all these communication channels to ensure more reliable communication between the hub and
Ajax Cloud.
Hub Plus can be controlled via the for iOS, Android, macOS, or Windows. The app allows
responding promptly to any notifications of the security system.
Follow the link to download the app for your OS:
The user can customize notifications in the hub settings. Choose what is more convenient for
you: push notifications, SMS, or calls. If the Ajax system is connected to the central monitoring
station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
app
Android
iOS
Buy intelligent security control panel Hub Plus

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Hub Plus supports up to 150 Ajax devices connected. The protected radio protocol
ensures reliable communication between the devices at a distance of up to 2 km in the line of
sight.
Use scenarios to automate the security system and decrease the number of routine actions.
Adjust the security schedule, program actions of automation devices ( , or
) in response to an alarm, press or by a schedule. A scenario can be created
remotely in the Ajax app.
Sockets and Indication
Jeweller
List of Ajax devices
Relay WallSwitch
Socket Button
How to create and configure a scenario in the Ajax security system
1. LED logo indicating the hub status

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LED indication
2. SmartBracket attachment panel (perforated part is required for actuating the tamper in case
of any attempt to dismantle the hub)
3. Socket for the power supply cable
4. Socket for the Ethernet cable
5. Slot for the micro-SIM
. Slot for the micro-SIM
7. QR code
. Tamper button
9. “On” button

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The Ajax logo on the hub front lights up red, white, or green depending on the status of the
power supply and Internet connection.
Event LED indicator
At least two communication channels — Wi-Fi, Ethernet, or
SIM card — are connected Lights up white
A single communication channel is connected Lights up green
The hub is not connected to the Internet or there is no
connection with the Ajax Cloud server Lights up red
No power
Lights up for 3 minutes, then blinks every 10 seconds. The
color of the indicator depends on the number of the
connected communication channels

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Connecting to the Network
1. Open the hub lid by shifting it down with force.
Be careful and do not damage the tamper protecting the hub from dismantling!
2. Connect power supply and Ethernet cables to the sockets.

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1 — Power Socket
2 — Ethernet socket
3, 4 — Slots for micro-SIM cards connection
3. Press and hold the power button for 2 seconds until the logo lights up.

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The hub needs approximately 2 minutes to identify the available communication channels.
The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy, filtration by MAC
addresses and activate the DHCP in the router settings: the hub will receive an IP address.
During the next setup in the web or mobile app, you will be able to set a static IP address.
To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code
request (you can disable it using the mobile phone) and a sufficient amount on the account to
pay for the GPRS, SMS services and calls.

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In some regions, Hub Plus is sold with a SIM card along.
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network
parameters in the app. For the proper setting of the access point, username, and password,
please contact the support service of the operator.
To use the Wi-Fi connection, go to the hub settings—the Wi-Fi menu—and select the access point
then enter the network password.
Ajax Account
The user with administrator rights can configure the Ajax security system via the app. The
administrator account with the information about the added hubs is encrypted and placed on
Ajax Cloud.
All the parameters of the Ajax security system and connected devices set by the user are stored
locally on the hub. These parameters are inextricably linked with the hub: changing the hub
administrator does not affect the settings of the connected devices.
One phone number may be used to create only one Ajax account.
Create the Ajax account in the app following the step-by-step guide. As part of the process, you
need to confirm your email and phone number.

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Ajax account allows to combine the roles: you can be the administrator of one hub, as well as
the user of another hub.
Adding the hub to the Ajax app
Granting access to all system functions (to display notifications in particular) is a mandatory condition for
controlling the Ajax security system via the smartphone/tablet.
1. Login into your account.
2. Open the Add Hub menu and select the way of registering: manually or step-by-step
guidance.
3. At the registration stage, type the name of the hub and scan the QR code located under the
lid (or enter a registration key manually).
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Installation
Prior to installing the hub, make sure that you have selected the optimal location: the SIM card
demonstrates consistent reception, all the devices have been tested for radio communication,
and the hub is hidden from direct view.
The device developed only for indoor use.
4. Wait until the hub is registered and displayed on the application desktop.

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The hub should be reliably attached to the surface (vertical or horizontal). We do not
recommend using double-sided adhesive tape: it cannot guarantee secure attachment and
simplifies the removal of the device.
Do not place the hub:
Hub installation
Do not flip the hub when attaching vertically (for instance, on a wall). When properly fixed, the
Ajax logo can be read horizontally.
outside the premises (outdoors);
nearby or inside any metal objects that cause attenuation and shielding of the radio signal;
in places with a weak GSM signal;
close to radio interference sources: less than 1 meter from the router and power cables;
in premises with temperature and humidity over the permissible limits.
1. Fix the hub lid on the surface using bundled screws. When using any other fixing
accessories, make sure that they do not damage or deform the hub lid.
2. Put the hub on the lid and fix it with bundled screws.

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Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device
theft.
If the hub is firmly fixed, the attempt to tear it off triggers the tamper, and the system sends a
notification.
Rooms in the Ajax app
The virtual rooms are used to group the connected devices. The user can create up to 50 rooms,
with each device located only in one room.

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Without creating the room, you are not able to add devices in the Ajax app!
Creating and Setting up a Room
The room is created in the app using the menu Add Room.
Please assign a name for the room, and optionally, attach (or make) a photo: it helps to find the
needed room in the list quickly.
By pressing on the gear button go to the room settings menu.
To delete the room, move all the devices to other rooms using the device setup menu. Deleting
the room erases all its settings.
Connecting Devices
The hub doesn’t support and integration modules.uartBridge ocBridge Plus

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During the first hub registration in the app, you will be prompted to add devices to guard the
room. However, you can refuse and return to this step later.
The user can add the device only when the security system is disarmed!
1. Open the room in the app and select the Add Device option.
2. Name the device, scan the QR code (or insert the ID manually), select the room and go to the
next step.
3. When the app starts searching and launches countdown, switch on the device: its LED will
blink once. For detection and pairing to occur, the device should be located within the
coverage area of the wireless network of the hub (at a single protected object).

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Сonnection request is transmitted for a short time at the moment of switching on the device.
If the connection fails on the first try, switch off the device for 5 seconds and retry.
Hub statuses
Icons
Icons display some of Hub Plus statuses. You can see them in the Ajax app, in the Devices
menu .
Icons Meaning
2G connected
3G connected
SIM card is not installed
The SIM-card is defective or has a PIN-code on it
Hub battery charge level. Displayed in 5% increments
Hub malfunction is detected. The list is available in hub states list
The hub is directly connected to the central monitoring station of the security organization
How to configure and connect an IP camera to the Ajax security system

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The hub have lost connection with the central monitoring station of the security organization via
direct connection
States
States can be found in the :
Parameter Meaning
Malfunction
Click to open the list of hub malfunctions.
The field appears only if a malfunction is detected
Cellular signal strength
Shows the signal strength of the mobile network for the
active SIM card. We recommend installing the hub in
places with the signal strength of 2-3 bars. If the signal
strength is weak, the hub will not be able to dial-up or send
an SMS about an event or alarm
Battery Charge
Battery level of the device. Displayed as a percentage
Ajax app
1. Go to the Devices tab .
2. Select Hub Plus from the list.
How battery charge is displayed in Ajax apps

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Lid Status of the tamper that responds to hub dismantling:
External power
External power supply connection status:
Connection
Connection status between the hub and Ajax Cloud:
Cellular data
The hub connection status to the mobile Internet:
If the hub has enough funds on the account or has bonus
SMS/calls, it will be able to make calls and send SMS
messages even if the Not connected status is displayed in
this field
Closed — the hub lid is closed
Opened — the hub removed from SmartBracket holder
What is a tamper?
Connected — the hub is connected to external power
supply
Disconnected — no external power supply
Online — the hub is connected to Ajax Cloud
Offline — the hub is not connected to Ajax Cloud
Connected — the hub is connected to Ajax Cloud via
mobile Internet
Disconnected — the hub is not connected to Ajax
Cloud via mobile Internet

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Active SIM card Displays the active SIM card: SIM card 1 or SIM card 2
SIM card 1 The number of the SIM card installed in the first slot. Copy
the number by clicking it
SIM card 2 The number of the SIM card installed in the second slot.
Copy the number by clicking it
Wi-Fi
Internet connection status of the hub via Wi-Fi.
For greater reliability, it is recommended to install the hub
in places with the signal strength of 2-3 bars
Ethernet
Internet connection status of the hub via Ethernet:
Average Noise (dBm)
Noise power level at Jeweller frequencies at the hub
installation site.
The acceptable value is -80 dBm or lower
Monitoring Station The status of direct connection of the hub to the central
monitoring station of the security organization:
Connected — the hub is connected to Ajax Cloud via
Ethernet
Disconnected — the hub is not connected to Ajax
Cloud via Ethernet
Connected — the hub is directly connected to the
central monitoring station of the security organization
Disconnected — the hub is not directly connected to
the central monitoring station of the security

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If this field is displayed, the security company uses a
direct connection to receive events and security system
alarms
Hub model Hub model name
Hardware version Hardware version. Unable to update
Firmware Firmware version. Can be updated remotely
ID
ID/serial number. Also located on the device box, on the
device circuit board, and on the QR code under the
SmartBracket panel
Settings
Settings can be changed in the :
Note that after changing the settings, you should click the Back button to save them.
organization
What is a direct connection?
Ajax app
1. Go to the Devices tab .
2. Select Hub Plus from the list.
3. Go to Settings by clicking on the icon .