AJAX Systems Hub Plus User manual

/
Hub Plus User Manual
Updated March 25, 2021
Hub Plus is a central device of the Ajax security system, coordinating the connected devices,
and interacting with the user and security company. Device is developed only for indoor use.

/
Hub Plus requires Internet access to communicate with the cloud server Ajax Cloud—for
configuring and controlling from any point of the world, transferring event notifications, and
updating the software. The personal data and system operation logs are stored under multilevel
protection, and information exchange with Hub Plus is carried out via an encrypted channel on a
24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection, Wi-Fi, and GSM
network.
Please use all these communication channels to ensure more reliable communication between the hub and
Ajax Cloud.
Hub Plus can be controlled via the for iOS, Android, macOS, or Windows. The app allows
responding promptly to any notifications of the security system.
Follow the link to download the app for your OS:
The user can customize notifications in the hub settings. Choose what is more convenient for
you: push notifications, SMS, or calls. If the Ajax system is connected to the central monitoring
station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
app
Android
iOS
Buy intelligent security control panel Hub Plus

/
Hub Plus supports up to 150 Ajax devices connected. The protected radio protocol
ensures reliable communication between the devices at a distance of up to 2 km in the line of
sight.
Use scenarios to automate the security system and decrease the number of routine actions.
Adjust the security schedule, program actions of automation devices ( , or
) in response to an alarm, press or by a schedule. A scenario can be created
remotely in the Ajax app.
Sockets and Indication
Jeweller
List of Ajax devices
Relay WallSwitch
Socket Button
How to create and configure a scenario in the Ajax security system
1. LED logo indicating the hub status

/
LED indication
2. SmartBracket attachment panel (perforated part is required for actuating the tamper in case
of any attempt to dismantle the hub)
3. Socket for the power supply cable
4. Socket for the Ethernet cable
5. Slot for the micro-SIM
. Slot for the micro-SIM
7. QR code
. Tamper button
9. “On” button

/
The Ajax logo on the hub front lights up red, white, or green depending on the status of the
power supply and Internet connection.
Event LED indicator
At least two communication channels — Wi-Fi, Ethernet, or
SIM card — are connected Lights up white
A single communication channel is connected Lights up green
The hub is not connected to the Internet or there is no
connection with the Ajax Cloud server Lights up red
No power
Lights up for 3 minutes, then blinks every 10 seconds. The
color of the indicator depends on the number of the
connected communication channels

/
Connecting to the Network
1. Open the hub lid by shifting it down with force.
Be careful and do not damage the tamper protecting the hub from dismantling!
2. Connect power supply and Ethernet cables to the sockets.

/
1 — Power Socket
2 — Ethernet socket
3, 4 — Slots for micro-SIM cards connection
3. Press and hold the power button for 2 seconds until the logo lights up.

/
The hub needs approximately 2 minutes to identify the available communication channels.
The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy, filtration by MAC
addresses and activate the DHCP in the router settings: the hub will receive an IP address.
During the next setup in the web or mobile app, you will be able to set a static IP address.
To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code
request (you can disable it using the mobile phone) and a sufficient amount on the account to
pay for the GPRS, SMS services and calls.

/
In some regions, Hub Plus is sold with a SIM card along.
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network
parameters in the app. For the proper setting of the access point, username, and password,
please contact the support service of the operator.
To use the Wi-Fi connection, go to the hub settings—the Wi-Fi menu—and select the access point
then enter the network password.
Ajax Account
The user with administrator rights can configure the Ajax security system via the app. The
administrator account with the information about the added hubs is encrypted and placed on
Ajax Cloud.
All the parameters of the Ajax security system and connected devices set by the user are stored
locally on the hub. These parameters are inextricably linked with the hub: changing the hub
administrator does not affect the settings of the connected devices.
One phone number may be used to create only one Ajax account.
Create the Ajax account in the app following the step-by-step guide. As part of the process, you
need to confirm your email and phone number.

/
Ajax account allows to combine the roles: you can be the administrator of one hub, as well as
the user of another hub.
Adding the hub to the Ajax app
Granting access to all system functions (to display notifications in particular) is a mandatory condition for
controlling the Ajax security system via the smartphone/tablet.
1. Login into your account.
2. Open the Add Hub menu and select the way of registering: manually or step-by-step
guidance.
3. At the registration stage, type the name of the hub and scan the QR code located under the
lid (or enter a registration key manually).
.