Alcatel-Lucent Enterprise OpenTouch ALE-300 User manual

OpenTouch® Suite for MLE
ALE-300 Enterprise DeskPhone SIP
User manual
8AL91446ENAAed01
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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
This document describes the services offered by the ALE-300 Enterprise DeskPhone in connection with an
OmniPCX Enterprise system in SIP mode (R100.1 MD1 and upper).
The ALE-300 Enterprise DeskPhone is the next generation of business phones with innovative and sleek
industrial design built for every workstyle and workplace with vertical capabilities in the Enterprise
environment.
The desk phone provides advanced telephony features and call management for Alcatel-Lucent
Enterprise OmniPCX Enterprise Purple Communication server R100.0 and above. It can be easily
provisioned and deployed using OmniPCX Enterprise Device Management.
A smart touch control wheel enables legacy and future voice-oriented feature to provide a new evolutive
user experience.
The desk phone is robust, future-proof, durable products based on state-of the art hardware and
software platform with rich connectivity options (Dual Port Gigabit Ethernet, Dual USB-C, NFC).

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1 Getting started 6
1.1 How to read this guide 6
1.2 Unboxing 6
1.3 Install Hold, Transfer and Conference keys 7
1.4 Login 7
2 Getting to know your telephone 8
2.1 ALE-300 Enterprise DeskPhone 8
2.1.1 Phone description 8
2.2 Smart Pad 9
2.2.1 Description 9
2.2.2 Smart Pad gesture 10
2.2.3 LED 10
2.3 Permanent features keys 13
2.4 Alphanumeric keyboard 15
2.5 Description of the homepage 16
2.5.1 Define the default homepage 17
2.6 Status icons 17
2.7 User local menu 18
2.8 Information area 19
2.9 Connectors 20
2.9.1 Description of the connectors 20
2.9.2 Powering the desk phone 20
2.9.3 Power boost 20
2.9.4 USB hub 20
2.10 Compatible accessories 21
2.11 Contacts 22
2.11.1 Contact card 22
2.11.2 Create a new contact 23
2.11.3 Add a contact from the call log to your local directory 23
2.11.4 Modify a contact 23
2.11.5 Delete a contact 24
2.12 Call log 25
3 Using your telephone 26
3.1 Search by name feature 26
3.2 Make an audio call 26
3.2.1 Using Dialpad 27
3.2.2 Using Contacts 27
3.2.3 Using Call log 28
3.2.4 Using call by name 28
3.3 Receive an incoming call 29
3.3.1 Incoming call screen 29
3.3.2 Answer incoming call 29
3.3.3 Stop ringing 29
3.3.4 Divert the incoming call to your voicemail 30
3.3.5 Ignore the call 30
3.4 Call Routing 30
3.4.1 Telephony status 30
3.4.2 Open call routing management 30
3.4.3 Forward all incoming calls to your voicemail immediately 31
3.4.4 Forward all incoming calls to another number immediately 31
3.4.5 Forward all incoming calls to your voicemail when you are busy and/or if you don't reply 31
3.4.6 Forward all incoming calls to another number when you are busy and/or if you don't reply 31
3.4.7 Do not disturb 32
3.4.8 Cancelling all forwards 32

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3.5 During audio call 33
3.6 Mute, so that your contact cannot hear you 34
3.6.1 From the set 34
3.6.2 From the headset 34
3.7 Switching between audio modes 34
3.8 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 35
3.9 Release the second call and retrieve the call on hold 35
3.10 Put a call on hold/retrieve a call on hold 35
3.11 Transfer a call 36
3.12 Sending DTMF signals 36
3.13 Make a second call 36
3.14 Receive a second call 37
3.15 Switch between two calls 37
3.16 Conference 38
3.17 Consulting your voice mailbox 38
3.18 Programmable keys 39
3.18.1 Create a programmable key 39
3.18.2 Modify a programmable key 41
3.18.3 Delete programmable key 41
4 Programming your telephone 42
4.1 Initializing your voice mailbox 42
4.2 Adjusting the audio functions 42
4.2.1 Define the ringtone 42
4.2.2 Activate/deactivate silent mode 42
4.2.3 Activate/deactivate meeting mode (progressive ringing) 43
4.2.4 Activate/deactivate discreet ring mode 43
4.2.5 Adjust ringer volume while a call arrives 43
4.3 Prefered device 43
4.4 Adjusting the brightness of the desk phone 44
4.4.1 Auto-adjusting of the brightness 44
4.4.2 Adjust the brightness when the phone is in use 44
4.4.3 Adjust the dimmed brightness when the phone is not in use 45
4.5 Selecting language 45
4.6 Install a USB accessory (Headset, Handsfree, Loudspeaker) 45
4.7 Contacting your administrator (Technical support) 46
4.7.1 Date code / Technical code 46
4.7.2 Software version 46
4.7.3 Hardware model 46
4.7.4 Legal notice 46
4.7.5 Network status 47
4.7.6 Network configuration 47
4.7.7 Send your desk phone or your add-on module to support 47
4.7.8 Auto upgrade the desk phone via USB key 47
4.7.9 Copy logs on USB drive 48
4.7.10 Restore factory settings 48
4.7.11 NOE mode 48
5 Accessories 49
5.1 List of accessories 49
5.1.1 USB accessories 49
5.1.2 Other headsets 49
5.1.3 Other accessories 49
5.2 ALE-150 SWB Corded Handset 50
5.2.1 Description 50
5.2.2 Unboxing 50
5.2.3 Install a comfort wired handset 50

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5.3 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 51
5.3.1 Description 51
5.3.2 Unboxing 51
5.3.3 Installation 51
5.3.4 How to use the keyboard 52
5.4 ALE-140 Customization kit 54
5.4.1 Description 54
5.4.2 Unboxing 54
5.4.3 Remove or install the customization kit 54
5.5 ALE-110 Wall Mounting Kit 57
5.5.1 Prerequisites 57
5.5.2 Wall mount installation 57
5.6 Third parties headset certified in Developer and Solution Partner Program (DSPP) 59
6 Ordering information 60
7 Guarantee and clauses 61
7.1 Safety Instructions 61
7.2 Regulatory Statements 62
Quick guide 64

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1Getting started
1.1 How to read this guide
The labels and icons displayed depend on the type and the skin of the set.
The label is not displayed if the corresponding feature is not configured on your telephone system.
All labels are displayed in color and are italicized.
This icon describes a succession of actions or labels you have to do or select.
This icon describes the consequence of an action.
Press the function key to the left of the contact's name/number, or label.
Press the function key to the right of the contact's name/number, or label.
Pick up the handset.
In other cases, the keys on the desk phone or the icons on the display are used to describe the features
in the user manual.
1.2 Unboxing
Your phone is modular. Several options are possible depending on your specific requirements.
•Safety and regulatory instructions.
•Desk phone (base).
•Corded handset.
•Removable keys. Your phone is equipped with three removable keys. F1/F2/abc keys are installed
by default. Hold/Transfer/Conference keys are delivered with your phone.
•Default color: Neptune Blue. The color of the desk phone is 'Neptune Blue' by default. You can
change it by using a customization kit sold separately (ALE-140).
The network cable (RJ45) is not delivered with the phone.

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1.3 Install Hold, Transfer and Conference keys
If not already done, you have to install Hold, Transfer and Conference keys provided with your desk
phone instead of the F1, F2 and 'abc' keys.
To install new keys:
The extra keys are provided hanging on a
support so that they do not get lost. The
new key is easily detached.
•On the desk phone, take the key to replace between thumb and
forefinger and pull gently to remove it. Two small notches on
the side of the key allow you to lift it with your fingernail if
necessary.
•Insert the new key into its slot by gently pressing it (as if you
were using this key).
•Keep the old keys if necessary.
1.4 Login
Typically, your administrator will have set up your account and desk phone on the communication
server. In this case, the phone will be ready for use. If this is not the case, you will be asked for a
login/password when you first connect.
Contact your administrator to know your login/password.
: enter your login.
: enter your password.
The communication server is defined by your administrator in the
settings of the desk phone.

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2Getting to know your telephone
2.1 ALE-300 Enterprise DeskPhone
This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes with
ten dedicated function keys and an intuitive navigation Smart Pad, the ALE-300 Enterprise DeskPhone
(ALE-300) delivers a great user experience. You can change the color of the phone by using an ALE-140
DeskPhone customization kit (Neptune Blue in the following picture).
2.1.1 Phone description
1
Smart Pad.
2
Color display with auto brightness adjustment which enhances user experience and saves power
(ambient light sensor).
3
10 dedicated functions keys.
4
Corded handset (ALE-150).
5
Permanent feature keys: quick access to the phone's main features.
(5a) Hang up key, messaging key, local menu key.
(5b) Hold key, transfer key, conference key.
6
Wideband loudspeaker for optimized sound.
7
Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).
8
An adjustable and stable foot (60° to 0°).
9
Connectors.
10
Busy light logo on back shell.

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2.2 Smart Pad
2.2.1 Description
Hands-free/Loudspeaker key
Pressing this key answers an incoming call in hands-free mode (when activated, the key is
lit blue). When a call is in progress, pressing this key switches between the supported
audio mode: hands-free, headset, handset or group listening (loudspeaker).
In idle state, press this key to take the line before dialing a number.
Mute and interphony key
Mute key: during a call, press this key to stop your contact from hearing you. When
activated, the key is lit in blue and the Smart Pad ring in red.
Interphony key: When idle, press this key to switch the phone to interphony mode. When
you receive a call, the phone automatically answers into hands-free mode. This key lights
up blue when activated. Interphony can be disabled by the administrator.
Back/Exit key
Use this key to go back to the previous step (short press). Use this key to go back to the
homepage (long press). Use this key to delete one number or character at a time.
Reserved for future use.
Up-down navigator
Used to scroll through the content of a page.
Left-right navigator
When consulting the call log, use this key to apply a filter (all, missed, unsuccessful,
incoming, outgoing, conference).
In the text edition, use this key to navigate into the text box.
Rotate clockwise
Turn up the volume (ringing or call state).
Up vertical scrolling (idle state).
Rotate counter clockwise
Turn down the volume (ringing or call state).
Down vertical scrolling (idle state).
OK key
Use this key to validate your choices and options while programming or configuring.
Use this key to answer an incoming call with the default audio device (hands-free mode).
Use this key to open contextual menu.

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2.2.2 Smart Pad gesture
Short press
Long press
Rotate
The light ring is not touch sensitive. Please place your finger in the hollow of the Smart Pad for any
actions.
2.2.3 LED
The Smart Pad contains a large number of notifications indicated by the color of the leds.
The ring around the Smart Pad and the keys can light up depending on the event. The ring can light up
completely or partially depending on the case.
2.2.3.1 Smart Pad ring
Smart Pad ring is composed of 8 segments which can be lighted up in blue, red or purple:
Blue = Active
Red = Warning
Purple = Other
No light = Inactive
2.2.3.2 Smart Pad keys
4 keys on the Smart Pad are lit in blue when activated. These keys are
dimly lit in blue to show available actions (hands-free, mute, back).