Alcatel-Lucent Enterprise OXO CONNECT ALE-500 Enterprise DeskPhone User manual

Communications Suite for MLE
ALE-500 Enterprise DeskPhone SIP
ALE-400 Enterprise DeskPhone SIP
ALE-300 Enterprise DeskPhone SIP
User manual
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Introduction
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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
This document describes the services offered by the ALE-500/ALE-400/ALE-300 Enterprise
DeskPhone in connection with an OmniPCX®Enterprise system in SIP mode.
Enterprise DeskPhone sets are the next generation of business phones with an innovative and
sleek industrial design built for every working style and workplace, offering verticality in the
Enterprise environment.
The desk phone provides advanced telephony features and call management for Alcatel-Lucent
Enterprise OmniPCX®Enterprise Communication Server R100.1 MD6 and above. It can be easily
provisioned and deployed using OmniPCX®Enterprise Device Management.
The modular design associated with hardware and software customization capabilities offers a
large spectrum of configurations to satisfy the business communications requirements of all
workers generation from touch screen to physical soft keys and dialpad.
A smart touch control wheel enables legacy and future voice-oriented feature to provide a new
evolutive user experience.
A wide choice is possible for professional end users with corded handset, cordless handset or no
handset, wired or wireless headset option, touch or key expansion module and physical or virtual
alphabetic keyboard.

Introduction
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These desk phones are robust, future-proof, durable products based on state-of the art hardware
and software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®,
Dual USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-
premises to cloud deployment with retro-compatibility with customers installation.
ALE-500/ALE-400/ALE-300 are all-in-one products, business phone, speaker phone and conference
phone that can also charge a smart phone, with smart power management and easy to manage -
easy to deploy feature to minimize the variety of devices in the Enterprise space in order to
contribute to power consumption reduction.
To find out the availability of some features, contact your administrator who has access to the
latest release notes.

Introduction
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1 Getting started 6
1.1 How to read this guide 6
1.2 Unboxing 7
1.3 Install Hold, Transfer and Conference keys 8
1.4 Login 8
1.5 User experience 9
2 Getting to know your telephone 11
2.1 Phone description 11
2.2 Busy light logo 15
2.3 Smart Pad 15
2.4 Permanent features keys 20
2.5 Using keyboard 22
2.6 Dashboard description 24
2.7 Status icons 27
2.8 User local menu 28
2.9 Information area 29
2.10 Connectors 30
2.11 Compatible accessories 31
2.12 Contacts 32
2.13 Call log 36
3 Using your telephone 40
3.1 Search by name feature 40
3.2 Make an audio call 41
3.3 Receive an incoming call 44
3.4 Call Routing 46
3.5 During audio call 50
3.6 Mute, so that your contact cannot hear you 51
3.7 Switching between audio modes (ALE Selector ) 52
3.8 Activating the loudspeaker during a conversation (handset lifted) - Group listening
feature 53
3.9 Put a call on hold/retrieve a call on hold 53
3.10 Sending DTMF signals 53
3.11 Make a second call 54
3.12 Receive a second call 55
3.13 Switch between two calls 55
3.14 Release the second call and retrieve the call on hold 56
3.15 Transfer a call 56
3.16 Conference 57
3.17 Programmable keys 58
3.18 Supervision (optional) 66

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4 Programming your telephone 68
4.1 Initializing your voice mailbox 68
4.2 Adjusting the display of your desk phone 68
4.3 Adjusting the audio functions 71
4.4 Select your preferred accessory 73
4.5 Adjusting the brightness of the desk phone 74
4.6 Selecting language 76
4.7 Install a USB accessory (Headset, Handsfree, Loudspeaker) 76
4.8 Installing a Bluetooth®Wireless Technology headset (pairing) 77
4.9 Contacting your administrator (Technical support) 80
5 Accessories 84
5.1 List of accessories 84
5.2 ALE-160 WB Cordless Handset 85
5.3 ALE-150 SWB Corded Handset 93
5.4 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 94
5.5 ALE-140 Customization kit 97
5.6 ALE-108 Wireless Module 100
5.7 ALE-110 Wall Mounting Kit 101
5.8 Third parties headset certified in Developer and Solution Partner Program (DSPP) 103
6 Technical specifications 104
7 Ordering information 105
8 Guarantee and clauses 106
8.1 Safety Instructions 106
8.2 Regulatory Statements 108
Quick guide 111

Getting started
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1Getting started
1.1 How to read this guide
The labels and icons displayed depend on the type and the skin of the set.
The label is not displayed if the corresponding feature is not configured on your telephone system.
All labels are displayed in color and are italicized.
This icon describes a succession of actions or labels you have to do or
select.
→
If your desk phone is equipped with a touch screen, this icon means tap
on the contact’s avatar on the left of the screen.
If your desk phone is equipped with function keys, this icon means press
the function key to the left of the contact's avatar.
If your desk phone is equipped with a touch screen, this icon means tap
on the contact’s name/number or a label on the screen.
If your desk phone is equipped with function keys, this icon means press
the function key to the right of the contact's name/number, or a label.
If your desk phone is equipped with a touch screen, this icon means scroll
the page to display the rest of the list by sliding the finger up or down on
the screen or by using on the up or down navigation keys.
If your desk phone is equipped with function keys, scroll the page to
display the rest of the list by using on the up or down navigation keys.
Pick up the handset.
In other cases, the keys on the desk phone or the icons on the display are used to describe the
features in the user manual.
This guide is made up of a number of different sections:
•Getting to know your telephone: general description of your desk phone (hardware,
homepage, status icons, user local menu, contacts, call log, connectors, etc.).
•Using your telephone: different usage examples to help you understand how your desk
phone operates.
•Programming your telephone: setting up your desk phone.
•Accessories, ordering information: accessories description.
•Guarantee and clauses: safety and regulatory instructions.

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1.2 Unboxing
Your phone is modular. Several options are possible depending on your specific requirements.
Options delivered in the box depend on the model of your desk phone. The following table lists all
the options supplied with your desk phone, based on the commercial part number.
ALE-500
Enterprise
DeskPhone
ALE-400
Enterprise
DeskPhone
ALE-300
Enterprise
DeskPhone
3ML27520
3ML27510
3ML27500
3ML27420
3ML27410
3ML27310
Safety and
regulatory
instructions
x
x
x
x
x
x
Desk phone
(base)
x
x
x
x
x
x
Corded handset
x
x
x
Cordless
Bluetooth®
handset
x
x
Not
supported
Wireless
cartridge(1)
x
x
x
Removable keys(2)
x
x
x
Default color:
Neptune Blue(3)
x
x
x
x
x
x
(1)Your phone is equipped with: ALE-108 Wireless Module.
(2)Your phone is equipped with three removable keys. F1/F2/abc keys are installed by default.
Hold/Transfer/Conference keys are delivered with your phone.
(3)The color of the desk phone is 'Neptune Blue' by default. You can change it by using a
customization kit sold separately (ALE-140).
You can order a compatible accessory to make your desk phone evolve.
The network cable (RJ45) is not delivered with the phone.

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1.3 Install Hold, Transfer and Conference keys
If you have not already done so, install the Hold, Transfer and Conference keys provided with your
desk phone instead of the F1, F2 and 'abc' keys.
To install new keys:
The extra keys are provided hanging on a
support so that they do not get lost. The
new key is easily detached.
•On the desk phone, take the key to replace between thumb
and forefinger and pull gently to remove it. Two small
notches on the side of the key allow you to lift it with your
fingernail if necessary.
•Insert the new key into its slot by gently pressing it (as if you
were using this key).
•Keep the old keys if necessary.
1.4 Login
Typically, your administrator will have set up your account and desk phone on the
communication server. In this case, the phone will be ready for use. If this is not the case, you
will be asked for a login/PIN code when you first connect.
Contact your administrator to find out your login/PIN code.
: Enter your login.
: Enter PIN code.

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1.5 User experience
You can adapt your user experience to your preference.
Your desk phone has several LED states and colors (function keys, Smart Pad scroll wheel, soft keys,
busy light logo), to provide specific information about the phone status, the actions available in any
given situation, and about the activated functions.
You can choose from two LED management modes.
This manual will first describe the default mode.
1.5.1 'Guided with light' mode (default mode)
Your desk phone uses a new design for the user experience, making it easier to use by the
inclusion of LEDs on the softkeys, Smart Pad keys or Smart Pad ring.
•A key lights up continuously in blue: actions are available on this key. This gives the user at-
a-glance information about the actions available based on the situation.
•A key is slowly flashing blue: the feature associated with the key is activated.
•A key on the Smart Pad is dimly lit: no actions possible on this key based on the current
phone status.
All keys except the Voicemail / Missed calls key will be deactivated when the screensaver is
displayed.
1.5.2 'Legacy' mode
These are the past LED details for people who prefer to keep their previous desk phone
configuration.
•A key lights up continuously in blue: the feature associated with the key is activated.
•If the associated feature is not activated, the key on the Smart Pad will be too dimly lit to be
clearly visible.
All keys except the Voicemail / Missed calls key will be deactivated when the screensaver is
displayed.

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1.5.3 Switching between modes
The ‘Guided with light’ mode is activated by default, but it is possible to switch from one mode to
the other at any time:
( ) →Settings →Phone →Appearance: Guided/ Legacy
1
Access the local user menu. The dashboard gives you direct access to the local
user menu on the ALE-500 and ALE-400.
2
Settings
Open settings.
The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).
4
Phone → Appearance
5
Choose your preferred LED management mode:
•Guided:'Guided with light' mode (default mode).
•Legacy: 'Legacy' mode.
6
or
Save and go back to the homepage.