Cisco Small Business Pro SPA 502G User manual

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1.!Voice!Mail!Message!Indicator!!
The!light!indicates!Voice!Mail!Messages!(Solid)!and!
Incoming!Calls!(Flashing)!!
2.!LCD!Screen!!
Provides!useful!information!and!access!to!advanced!
features!!
3.!Line!Indicators!!
The!programmable!keys!indicate!phone!line!status!
Green!(Solid)!–!Line!is!idle!
Red!(Solid)!–!Line!is!Active/in!use!
Red!(Flashing)!–!Line!is!on!hold!
Orange!(Solid)!–!Line!is!unregistered!(cannot!be!used)!
Orange!(Flashing)!–!Handset!has!a!network!
communication!error!
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NOTE:!The!SPA502G!does!not!utilize!line!indicators!
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4.!Softkey!Button!
The!keys!perform!the!function!displayed!directly!above!
them!on!the!LCD!screen.!The!functions!are!context-
sensitive!and!may!change!depending!on!the!state!of!the!
phone.!
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5.!Navigation!Keys!
(Left,!Right,!Up,!Down,!Select)!
6.!Key!Pad!
7.!Function!Buttons:!!
!Messages!!!!!!!!!!
!Speaker!!!!!!!
!Hold!!!!!!!!!!!!!!!!!!!
!Mute!
!Headset!
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Volume!
!Menu!
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8.!Aux!port!for!Cisco!SPA500DS!Attendant!Console!
or!External!Headset!
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9.!Speaker!
Provides!ringer!and!hands-free!(speakerphone)!audio!
output.!
You!can!manage!many!of!these!features!and!functions!utilizing!the!Hosted!Voice!User!Portal.!
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Your!Desktop!Device!
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Cisco!SPA525G!
Cisco!SPA502G/SPA508G!
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Placing!a!Call!
First,!dial!number.!Then!pick!up!handset.!
For!hands-free!speakerphone!–!Dial!number,!then!press!SPEAKER!button!
or!press!DIAL!softkey.!
Answer!a!Call!
Pick!up!handset!!
For!hands-free!speakerphone!-!press!the!ANSWER!softkey!or!press!the!
SPEAKER!button.!
Dial!a!Number!from!Your!Directories!
Press!SET!UP,!Select!Call!History!
Select!Redial!List,!Answered!Calls!or!Missed!Calls.!
Select!the!number!and!press!DIAL.!
The!LCD!screen!shows!missed!calls.!Press!the!LCR!softkey!to!dial!the!last!
missed! call.! Press! the! MISS!softkey! to! view! a! list!of! the! missed! calls.!
Select!a!call!and!press!DIAL.!
Receiving!a!Call!
Lift!Handset.!
For! hands-free! speaker! mode! press! SPEAKER!or! press! the! ANSWER!
softkey.!
Placing!a!Call!on!Hold!
During!a!call,!press!the!HOLD!function!button.!
To!retrieve!the!call,!press!the!flashing!red!line!button!for!the!call!or!the!
RESUME!softkey.!
Call!Park/Call!Park!Retrieve!
(NOTE:!Call!Park!places!a!call!on!hold!so!that!other!users!assigned!to!Call!
Park!service!can!retrieve!that!call!from!any!phone!in!the!office.)!
To!Park:!Press!HOLD!and!then!*68,!or!just!press!the!PARK!softkey.!(The!
PARK!sofkey!does!the!same!thing!as!HOLD!and!*68)!
Enter!the!extension!where!the!call!will!be!parked,!then!press!#.!
To!Retrieve:!Pick!up!Handset,!press!*88!or!the!PICKUP!softkey,!!
Enter!the!extension!where!the!call!was!parked!then!#.!
Transferring!a!Call!
Announced!Transfer!
Press!the!XFER!softkey!to!place!active!call!on!hold.!
Dial!the!number!where!you!want!to!transfer!the!call!and!press!DIAL.!!
Once!the!third!party!answers,!announce!the!call!and!press!XFER.!
Blind!Transfer!
Press!the!BSFER!softkey!to!place!active!call!on!hold.!
Press!right!arrow!on!Navigation!key!to!view!options.!!
Dial!the!number!where!you!want!to!transfer!the!call!and!press!DIAL.!
Transfer!to!Voicemail!
Press! the! XFER!softkey.! Next! enter! *55!and! dial! the! party’s! extension,!
then!#.!
Intercom!
Pick! up! the! receiver! and! press! the! INTERCOM!softkey.! You’re! your!
announcement!(this!will!broadcast!to!all!phones.!Hang!up!when!you!are!
done.!!
To!Mute!a!Call!
Press!MUTE!to!silence!your!phone’s!mouthpiece/speaker.!!
To!turn!Mute!off,!press!the!line!indicator!that!is!blinking!red.!!!
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Listening!to!Voice!Mail!
Press! MESSAGES.! Your! phone! will! ring! your! Voice! Portal.!Enter! your!
passcode,! then! #.!Follow! voice! prompts! to! listen! to/delete/save!
messages.!
3-Way!Conferencing!
Place!the!first!call.!!
Press!the!CONF!softkey!to!place!the!next!call!and!dial!the!number.!The!
active!call!will!be!on!hold.!
After! the! second! call! answers,! press! the! CONF!softkey!again! to! join! all!
parties!in!the!conference.!
All!parties!will!be!disconnected!when!you!exit!the!call.!
Forwarding!Calls!
Press!the!CFWD!softkey.!
Enter!the!number!where!you!want!your!calls!forwarded!and!press!DIAL.!!
CALLS!FORWARDED!will!be!displayed!on!LCD!screen.!!
To!turn!off!Call!forwarding,!press!CFWD.!
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Record!Name!
1. Press! MESSAGES!from! Home! View! or! press! MESSAGES!function!
button.!Press!MESSAGE!CENTER,!then!CONNECT.!
2. Enter!your!PIN!provided!on!your!“User!List!and!Login!Credentials.”!
(NOTE:!Press!*,!if!you!need!to!access!another!voicemail!box)!
3. Press!#.!Follow!prompts!to!set!a!new!PIN,!then!press!#.!
4. Follow!prompts!to!verify!the!new!PIN,!then!press!#.!
5. Follow!prompts!to!record!a!name!announcement,!then!press!#.!At!
the!tone,!say!the! name! of!the!group!or!a!brief!two! or! three! word!
description!and!press!#.!
(NOTE:!this!is!a!name!announcement!and!not!one!of!the!two!main!voice!mail!
greetings!supplied!with!the!service.)!
5.!You!will!be!asked!if!you!are!satisfied!with!your!name!recording.!If!yes,!
press!*.!If!no,!follow!prompts!to!re-record.!
6.!Press!1!to!access!your!Voice!Mail!box.!
Record!Busy!Greeting!!
A! busy! greeting! plays! when! your! phone! is! in! Do! Not! Disturb!mode! or!
unplugged.!
1. Press! 2.! Then,! press! 1.! Wait! for! the! tone,! and! then! record! your!
“busy!greeting.”!!
2. Press!#!immediately!after!finishing.!
3. Press! 2!to! listen! to! your! greeting! or! press! *!to! get! back! to! the!
previous!menu.!
Record!No!Answer!Greeting!
1. Press!3.!Then,!press!1.!Wait!for!the!tone,!and!then!record!your!“no!
answer!greeting.”!
2. Press!#!immediately!after!finishing.!
3. Press!2!to!listen!to!your!greeting!or!press!*!to!get!back!to!the!
previous!menu.!
Voice!Mail!Set!Up!
Using!the!Cisco!SPA!500!Series!Phone!