Alcatel 4020 User manual

User Guide for Alcatel Telephone
Premium Phone Features For 4020
1
Premium Phone Features For 4020
The Alcatel 4020 set is equipped with the following elements :
1. Handset
2. Loudspeaker
3. Alphanumeric display 20 characters
4. Information key
5. System programmed key
6. Programmable key associated with a pictogram
7. Voice mail indicator
8. Call transfer key
9. Voice / Text indicator
10. Release key
11. Phonebook key
12. Alphabetical keyboard for call by name only
13. Mute key
14. Numbering keypad (12 keys)
15. Hands free key

User Guide for Alcatel Telephone
Premium Phone Features For 4020
2
Transfer
Line 2
FWD
(A) System Programmed Key for 4020
Line 1
CONF
Broker
Voice Mail Transfer
Redial Save Redial
(B) Audio Key
Information : to go into programming mode or to display information on your
terminal
Directory : to access your personal directory.
Mute (Secret) : to isolate you from your correspondent
Message : to access the various message services
Hands-free : you don’t need to use the receiver
Loudspeaker : to share a conversation
End : to terminate a call or programming
Transfer : to transfer a call to another terminal (multi-line mode)
Reduce loudspeaker
Increase loudspeaker

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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Contents
Name of Operation Page No.
1. How to handle several calls 4
2. Call Back 4
3. Call by name 4
4. Call Pick-up
(a) Group Call Pick-up 4
(b) Direct Call Pick-up 4
5. Call Transfer 5
6. Broker Call 5
7. Call Waiting 5
8. Call Forward
(a) All Calls 5
(b) Forward on Busy 6
(c) Forward on No-answer 6
(d) Forward on Busy/No-answer 6
9. Call Park 7
10. Three-way Conference (3 Parties) 7
11. Phone Setting
(a) Change password 7
(b) Adjusting the ringing melody 7
(c) Adjusting the loudspeaker volume 7
(d) Adjusting the display brightness 8
(e) Appointment reminder 8
12. Phone Directory
(a) Create new phonebook 8
(b) Calling using a phonebook 8
(c) Create a program key 9
(d) Calling using program key 9
(e) Using system speed phonebook 9
13. Voice Mail System 10

User Guide for Alcatel Telephone
Premium Phone Features For 4020
4
.

When second call is completed, press
to cancel the first call on hold

The first call will recover automatically

Hang up to terminate the call
1. How to handle several calls
If
Press
Line 1
Line 2
engaged, the second call comes in
key once
Then, the first call is put on hold automatically and
from to
2. Call Back (The destination Ext. No. is busy)
Dial □ 2
The destination Ext. No. will call back automatically
3. Call by name
Line 1 icon changed
Open the flap to use the keypad
Type the correspondent’s name, surname first, on the keypad
If the name entered does not contain any spaces, the search is automatically
made on the name
In all cases:
a. Press
to correct errors
b. Press to run the search, the display proposes the first name found.
c. When the required name is displayed, press enter 
Press to end the process
key call the no.
4. Call Pick-up
(a) Group Call Pick-up (A telephone in your pick-up group is ringing)
Dial □ 3
(b) Direct Call Pick-up (A telephone not in your pick-up group is ringing)
Dial □
# □
3 □ 0 + Ext. No.

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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5. Call Transfer
Transfer call to other extension
Make a call or receive a call
Press
Transfer key
Dial the other party’s extension no. (Press Transfer
at anytime)
Press key or
key to cancel the operation
6. Broker Call
Switch call to other extension in one line
When you connected one line, press
another Ext. No. directly
Transfer
to hold the line one and dial
Another line is connected, press
Two lines can be switched.
Broker key
7. Call Waiting (camp on busy Ext. No.)
Dial □ 8 if you want to interrupt the Destination Ext. No. on busy line.
To pick up the line
Press Line 1 or Line 2 to pick the call.
8. Call Forward
(a) Forwarding calls to other extension (All Calls)
Activate:
Press FWD key or Dial □ * □ 4
Dial Ext. No. to forward your incoming call to your Destination Ext. No.,
then
Cancel:
Press FWD key or Dial □ * □ 8 +

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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(b) Forwarding calls to other extension (Forward on Busy)
Activate:
Dial □ * □ 5
Dial Ext. No. to forward your incoming call to your Destination Ext. No.,
then
Cancel:
Dial □ * □ 8 +
(c) Forwarding calls to another no. (Forward on No-answer)
Activate:
Dial □ * □ 6
Dial Ext. No. to forward your incoming call to your Destination
Ext. No., then
Cancel:
Dial □ * □ 8 +
(d) Forwarding calls to another no. (Forward on Busy/No-answer)
Activate:
Dial □ * □ 7
Dial Ext. No. to forward your incoming call to your Destination Ext.
No., then
Cancel:
Dial □ * □ 8 +

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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9. Call Park –you can “park” a call in order to retrieve the call at a different terminal.
Activate:
Press Transfer + □ 2 □ 1 + “Own Ext. No.” or stationed Ext. No.
Retrieve:
Own Extension : Dial □ 2 □ 1
Other Extension : Dial □ 2 □ 1 + “Own Ext. No.” or stationed Ext. No.
10. Three-way Conference (3 Parties)
Make a call or receive a call
Press Transfer
key
Dial the other party’s Ext. No. or press □ 9 + External No.
After second line is connected, press CONF key
11. Phone Setting
(a) Change password
Dial□ # □ 7 + old password + enter new password twice +
(Default password is User’s Extension No.)
(b) Adjusting the ringing melody
(Remark : You can choose the ringing tone of your phone.)
Press key
Press key to select and confirm the tone
Press key to end the process
(c) Adjusting the loudspeaker volume
Press loudspeaker key to hear the tone
Press key to increase the volume level or
Press key to decrease the volume level
Press key to end the process

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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(d) Adjusting the display brightness
Dial □ # □ 2 □ 7
Press key to show lowest brightness or
Press key to show highest brightness
Press key to end the process
(e) Appointment reminder
Dial □ # □ 5 + Time (hh + mm) (format: 24 hours)
12. Phone Directory
(a) Create new phonebook
(Remark : The new phonebook will over-write the existing phonebook, max 12 memories of
each phone set)
Press key
Press key
Press □ 2 key
Press key
Press □ 2 key
Dial the internal or external number you want to store
(If external no., dial □ 9 first)
Press key
Press key
Select a key on phone(□ 0 to □ 9 , □ * or □ # ) for one memory
Press to end the process
(b) Calling using a phonebook
Press key and then press the key on the keypad where you have
programmed the number

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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(c) Create a program key
Press key
Press key
Press □ 2 key
Press key
Press □ 1 key
Dial the program code or internal Ext. No. or External No. you want to
store (If external no., dial □ 9 first)
Press key
Select a program key for one memory
Program keys
System program keys
Press to end the process
(d) Calling using program key
Certain you have programmed the telephone no. on the program key
Press the program key of your choice
The call will be made automatically
The display screen will show the number being called
Hang up after conversation
(e) Using System Speed Phonebook
(Remark : Code programmed already by Admin. Dept –Max 100 memories.)
Dial □ 1
Dial the pre-set code.
After seconds, line will connect automatically.

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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Voice Mail System –4635

User Guide for Alcatel Telephone
Premium Phone Features For 4020
11
(I) FIRST TIME VOICE MAILUSERS
If you are a first time voice mail user, the following section describes steps of personalizing your own
voicemail.
(a) Activate the voice mail system
Step 1 : Press “#1” to connecting the voice mail system, enter the temporary
password (default password : your extension no. )
Step 2 : Set up your personalized password (at least 4-digit numbers)
Step 3 : Record your name Say your name, then press “#”
To confirm your recording and activate, press “#”
To re-record your name, press “*”
Step 4 : Record your personal greetings :
Select : □ 1 System Default Standard Greeting
□
2 Record your Personal Greeting
After recording, press “#”
To confirm your greeting, press “#”
Re-record your greeting, press “*”
Step 5 : After finish all above steps, please hang up
(b) Forward your extension to voice mail system
To activate the function on your own phone set by dialling the
“Call forwarding Code + Voice Mail Ext. No. –38499”
List of forwarding codes :-

*4 + VM.Ext. No. 38499
- All call forward to Voice mail

*5 + VM Ext. no. 38499
- Forward busy to Voice mail

*6 + VM Ext. No. 38499
- Forward no Answer to Voice Mail

*7 + VM Ext. No. 38499
- Forward no answer / busy to Voice Mail

User Guide for Alcatel Telephone
Premium Phone Features For 4020
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(II) HOW TO RETRIEVE VOICE MAIL
(Remark : On your phone set, the “Green” voice mail indicator is turn on to indicate someone have
left message to the voice mailbox)
(a) Via your own phone to retrieve the message
Press Voice Mail key or dial “#1”
After connected to your voice messages mailbox, enter your personal
password
Press “#’’ key to confirm your entry of password
The system will automatically playback the new message
(b) Via other phone to retrieve the message
(i) Internal
Dial Voice Mail Ext. No. : 38499
After connected the voice messages mailbox
Press “*” + your Ext. No., and enter your password
Press “#’’ key to confirm your entry of password
The system will automatically playback the new message
(ii) External
Dial Voice Mail Telephone No. : 3943 8499
After connected the voice messages mailbox,
Press “*” + your Ext. No., and enter your password
Press “#’’ key to confirm your entry of password
The system will automatically playback the new message