Alliance Laundry Systems 38899R8 User manual

for your
topload
washer
www.comlaundry.com
Inside . . .
Safety Information . . . . . 3
Operation . . . . . . . . . . . . . . 6
Maintenance . . . . . . . . . . . 15
Troubleshooting . . . . . . . . 18
Part No. 38899R8
November 2010

-2-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE. (If the washer changes ownership, be sure this
manual accompanies the washer.)
IMPORTANT: Read the complete Installation and Operation Instructions before using the washer.
For your safety and to reduce the risk of fire or an explosion, do not store or use
gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
W022
WARNING

-3-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Safety Information
Explanation of Safety
Messages
Throughout this manual and on machine decals, you
will find precautionary statements (“DANGER,”
“WARNING,” and “CAUTION”) followed by specific
instructions. These precautions are intended for
the personal safety of the operator, user, servicer,
and those maintaining the machine.
Additional precautionary statements
(“IMPORTANT” and “NOTE”) are followed by specific
instructions.
IMPORTANT: The word “IMPORTANT” is used to
inform the reader of specific procedures where
minor machine damage will occur if the procedure
is not followed.
NOTE: The word “NOTE” is used to communicate
installation, operation, maintenance or servicing
information that is important but not hazard
related.
Important Safety Instructions
Save These Instructions
1. Read all instructions before using the washer.
2. Refer to the Grounding Information in the
Installation Instructions for the proper
grounding of the washer.
3. Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted
with gasoline, dry-cleaning solvents, or other
flammable or explosive substances as they
give off vapors that could ignite or explode.
4. Do not add gasoline, dry-cleaning solvents, or
other flammable or explosive substances to
the wash water. These substances give off
vapors that could ignite or explode.
Indicates an imminently hazardous
situation that, if not avoided, will
cause severe personal injury or death.
DANGER
Indicates a hazardous situation that, if
not avoided, could cause severe
personal injury or death.
WARNING
Indicates a hazardous situation that, if
not avoided, may cause minor or
moderate personal injury or property
damage.
CAUTION
To reduce the risk of fire, electric
shock, serious injury or death to
persons when using your washer,
follow these basic precautions:
W023
WARNING
© Copyright 2010, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or
transmitted in any form or by any means without the expressed written consent of the publisher.

-4-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
5. Under certain conditions, hydrogen gas may
be produced in a hot water system that has
not been used for two weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot
water system has not been used for such a
period, before using a washing machine or
combination washer-dryer, turn on all hot
water faucets and let the water flow from
each for several minutes. This will release any
accumulated hydrogen gas. THE GAS IS
FLAMMABLE. DO NOT SMOKE OR USE AN
OPEN FLAME DURING THIS TIME.
6. Do not allow children to play on or in the
washer. This appliance is not intended for use
by young children or infirm persons without
supervision. Young children should be
supervised to ensure that they do not play
with the appliance.
7. Before the washer is removed from service or
discarded, remove the lid to the washing
compartment.
8. Do not reach into the washer if the washtub or
agitator is moving.
9. Do not install or store the washer where it will
be exposed to water and/or weather.
10. Do not tamper with the controls.
11. Do not repair or replace any part of the
washer, or attempt any servicing unless
specifically recommended in the user-
maintenance instructions or in published user-
repair instructions that you understand and
have the skills to carry out.
12. To reduce the risk of an electric shock or fire,
DO NOT use an extension cord or an adapter
to connect the washer to the electrical power
source.
13. Use your washer only for its intended purpose,
washing clothes.
14. ALWAYS disconnect the washer from
electrical supply before attempting any
service. Disconnect the power cord by
grasping the plug, not the cord.
15. Install the washer according to the
Installation Instructions. All connections for
water, drain, electrical power and grounding
must comply with local codes and be made by
licensed personnel when required. Do not do it
yourself unless you know how!
16. To reduce the risk of fire, clothes which have
traces of any flammable substances such as
vegetable oil, cooking oil, machine oil, flammable
chemicals, thinner, etc. or anything containing
wax or chemicals such as in mops and cleaning
cloths, must not be put into the washer. These
flammable substances may cause the fabric
to catch on fire by itself.
17. Do not use fabric softeners or products to
eliminate static unless recommended by the
manufacturer of the fabric softener or
product.
18. Keep your washer in good condition. Bumping
or dropping the washer can damage safety
features. If this occurs, have your washer
checked by a qualified service person.
19. If the supply cord is damaged it must be
replaced with a special cord or assembly
available from the manufacturer or its service
agent.
20. Be sure water connections have a shut-off
valve and that fill hose connections are tight.
CLOSE the shut-off valves at the end of each
wash day. Replace fill hoses every five years.
21. Lid MUST BE CLOSED any time the washer is
to agitate or spin. DO NOT by-pass the lid
switch by permitting the washer to agitate or
spin with the lid open. A brake will stop the
washtub within seconds if the lid is opened
during spinning. If the washtub does not stop
when the lid is opened, remove the washer
from use and call the service person.
22. Check washer for water leaks after each use. If
water is found, turn off the water supply and
call for service immediately. Don’t use washer
until it is repaired by an authorized service
agent.

-5-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
23. If the washer’s volume or type of sound
changes from what is normally heard, call an
authorized service agent immediately to
prevent possible damage to other
components.
24. Never start a cycle and leave the property
without first checking to make sure the wash
cycle is complete.
25. Always read and follow manufacturer’s
instructions on packages of laundry and
cleaning aids. Heed all warnings or
precautions. To reduce the risk of poisoning or
chemical burns, keep them out of the reach of
children at all times (preferably in a locked
cabinet).
26. Always follow the fabric care instructions
supplied by the garment manufacturer.
27. Never operate the washer with any guards
and/or panels removed.
28. DO NOT operate the washer with missing or
broken parts.
29. DO NOT by-pass any safety devices.
30. Failure to install, maintain, and/or operate this
machine according to the manufacturer's
instructions may result in conditions which
can produce bodily injury and/or property
damage.
31. Replace washer fill hoses every five years.
NOTE: The WARNING and Important Safety
Instructions appearing in this manual are not
meant to cover all possible conditions and
situations that may occur. Observe and be aware
of other labels and precautions that are located
on the machine. They are intended to provide
instructions for safe use of the machine. Common
sense, caution and care must be exercised when
installing, maintaining, or operating the washer.
Always contact your dealer, distributor or service
agent about any problems or conditions you do not
understand.

-6-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Operation
Loading the Washer
NOTE: Always add detergent first.
Load Articles
•Load items by the amount of space they take
up, not by their weight. Mix large and small
items in a load to get the best washing
results.
•Drop items loosely into the washtub. The bulk
of the clothes rather than the weight will
determine load size. Do not pack items in or
wrap them around the agitator. Overloading
can cause poor cleaning, excessive wrinkling
and tears.
•Items should move freely through the wash
water for best cleaning results. Items should
rollover, sink and then reappear.
•When washing very large items, do not fill
washtub as full as with other loads.
Do not wash or dry items soiled with
vegetable or cooking oils. Some oils
may remain after washing and may
cause the fabric to catch on fire by
itself.
W527
WARNING
TLW1992N
TLW1992N
Load Sizes
Mini 1-2 permanent press dress shirts or 2 pillow cases or 1 lightweight dress or similar size load
Small 3-4 permanent press dress shirts or 1 twin sheet, 1 pillow case or 1-2 lightweight dresses
Medium 6-7 permanent press shirts or 2 twin sheets, 2 pillow cases or 8 standard bath towels, 6 wash
cloths
Extra Large 8-9 shirts, 5 pair polyester pants or 2 queen size sheets, 4 pillow cases, 2 nightgowns, 1 pair men’s
pajamas or 1 queen size bedspread

-7-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Water Level
•The water level in your washer should fit the
size of your wash load. Small loads will use
lower water levels. There must be enough
water in the washtub to allow items to move
and turn over freely.
•Overloading the washtub can result in poor
washing and rinsing.
•Overloading may also cause wrinkling and
tearing of items.
IMPORTANT: If in doubt, always use a higher water
level. Most average loads will require a water
setting between Medium and Extra Large. Failure
to have the correct volume of water relative to
the load will increase the incidence of excessive
lint.
•Reset (OPTIONAL)
Use the RESET if agitation has started and
more water is needed for the load.
Wash Temperature
Hot Water
Hot water will give the best results of cleaning and
sanitizing, but it is not suitable for all items. It is
best for sturdy whites and colorfast items, heavily
soiled items and diapers.
Warm Water
By using warm water, there is less chance of color
loss in items. Warm water also reduces wrinkling in
permanent press items. Use with light and
moderate soils, non-colorfast or dark colors,
permanent press, silks, woolens, nylon, and acrylic.
Cold Water
Cold water is less effective in cleaning than hot or
warm water, but it does minimize wrinkling and color
fading. Use it for washing extra-sensitive clothes
and for the rinsing of all fabrics.
NOTE: In wash temperatures colder than 60
o
F
(15
o
C), detergents do not dissolve well. This may
cause ineffective cleaning, or lint and residue to
form.
TLW1993
Wrong Water Level for
Size of Load
Right Water Level for
Size of Load
TLW1993N

-8-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Energy
You can save energy when washing by following a few
guidelines:
1. Heating water accounts for the greatest
energy expense when washing. Save on heating
water by using warm or cold washes as well as
cold rinses.
2. Wash full loads, but do not overload.
3. Use soak cycles for heavily soiled items to
reduce wash times.
4. Select a shorter wash time for lightly soiled
items.
120°F
(49
o
C)
100
o
F
(37
o
C)
60
o
F
(15
o
C)
HOT
WARM
COLD
TLW1994N
Wash Temperature Guide
Water Temperature Use Comments
HOT
(approximately 120°F [49°C],
as determined by outside water
supply)
• Sturdy whites and colorfast items
• Work clothes
• Soiled items
•Diapers
• Best cleaning for heavily soiled
items
• Best for sanitizing
WARM
(approximately 100ºF [37°C],
as determined by outside water
supply)
• Light and moderately soiled items
• Non-colorfast or dark colors
• Permanent press
• Silks, woolens, nylon, acrylic
• Reduces wrinkling in permanent
press fabrics
•Lessfading
• Reduces shrinking in knits
COLD
(approximately 60ºF [15°C], as
determined by outside water
supply)
• Rinsing of most items
• Non-colorfast fabrics
• Extra sensitive clothing
• Saves energy
• Reduces color fading
• Reduces wrinkling
• Reduces shrinking

-9-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Operating Your Washer
Determine Proper Cycle
Regular Cycle
Use for sturdy items, like play or work clothes,
towels, T-shirts, etc. The wash time selection will
depend on the type of fabric and the amount of soil.
For the best results when cleaning heavily soiled
items, use a longer wash time (15 minutes
maximum). Lightly soiled items require less wash
time and spin out.
There are three settings in the REGULAR cycle –
Extra Clean, Normal and Light. The number shown
next to these settings is the length of agitation in
minutes. (For example: Setting the timer on Extra
Clean will be a 15 minute agitation.)
Permanent Press Cycle
Use for permanent press items and synthetics.
The wash time selection will depend upon the type
of fabric and amount of soil.
There are two settings in the PERMANENT PRESS
cycle – Normal and Light. The number shown next to
these settings is the length of agitation in
minutes. (For example: Setting the timer on Normal
will be a nine minute agitation.)
Delicate Cycle
Wash delicate items usually washed by hand on
this cycle. A full tub of water is recommended (even
for small loads) to allow the delicate items to move
freely through the water. More water helps reduce
fabric wear, wrinkling, and provides for a clean wash.
On this cycle, the agitation during the wash portion
of the cycle is not constant. The wash will alternate
between a period of agitation and a period of
pausing. This continues until advancing to the spin
portion of the cycle.
There are two settings in the DELICATE cycle –
Normal and Light. The number shown next to these
settings is the length of time in minutes. (For
example: Setting the timer on Normal will be nine
minutes, including short periods of agitation and
long periods of soaking.)
To reduce the risk of fire, electric shock,
serious injury or death to persons, read
the Safety Information section before
operating your washer.
W522
WARNING

-10-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
To Wash Clothes
IMPORTANT: Before using your new washer, make
sure the washer cord is plugged into an electrical
outlet that has the proper grounding and
polarity. Make sure the washer hoses are
connected to the hot and cold water faucets, and
that the faucets are turned on. Be sure the drain
hose is not kinked and is inserted into a drain.
Refer to the INSTALLATION INSTRUCTIONS for
details of proper washer installation.
IMPORTANT: Prior to first wash, use an all
purpose cleaner, or a detergent and water
solution, and a damp cloth to remove shipping
dust from inside of washtub.
1. Get the clothes ready for washing. Empty
pockets and cuffs. Sort items into separate
loads. Pretreat stains and heavily soiled
areas.
IMPORTANT: Remove all sharp objects from
laundry to avoid tears and rips to items during
normal machine operation.
2. Measure and add detergent to the washtub.
Follow instructions on detergent package for
amount to use.
3. Add clothes loosely into the washtub.
4. Close the lid. The washer will not agitate or
spin with the lid open.
TLW1991N
TLW1991N
TLW1995N
TLW1995N
TLW1996N
TLW1996N
TLW1997N
TLW1997N
To reduce the risk of serious injury, do
not by-pass the lid switch by permitting
the washer to agitate or spin with the lid
open.
W523
WARNING

-11-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
5. Set WASH/RINSE temperatures.
The Energy Saver settings, marked with an asterisk
(*), show which temperature settings will use the
least energy.
6. Set LOAD SIZE (WATER LEVEL) control. Use
RESET if agitation has started and more
water is needed. MINI setting is on select
models.
IMPORTANT: Holding the LOAD SIZE (WATER
LEVEL) control in the RESET position can cause
flooding of the washer.
7. Select the cycle according to the type of
fabric being washed. Push the timer knob in
and turn clockwise to the desired cycle and
wash time.
8. Pull the timer knob out to start the water fill.
Agitation will begin when the water reaches
the level you selected.
NOTE: Lid must be closed for agitation and spin
to start.
The washer will stop (pause) shortly before the
wash and rinse spins. Do not turn the timer
through these pauses. They are part of the cycle.
Timer
Although the washer cycles are automatic, the
timer may be reset to lengthen, shorten or repeat a
portion of a cycle.
To set or reset the timer, push timer knob in to
stop the washer. Hold timer knob in firmly while
turning it clockwise to the setting desired. Pull
timer knob out to start the washer.
Manual Soaking
Set the timer knob in the center of the word
“RINSE” (this prevents the washer from spinning
without first filling with water). Place the soaking
product and clothes load in the washtub. Pull timer
knob to start washer fill. After fill is completed and
agitation has started, (lid must be closed) push
the timer knob in. This will stop the washer. When
the clothes have soaked the desired length of time,
TURN THE TIMER KNOB TO THE START OF THE
SPIN SETTING, then pull the timer knob out to
start the spin.
TLW2080N
TLW2080N
TLW2131N
TLW2131N
Failure to turn the timer knob to the spin
cycle and completely drain the washtub
after soaking will result in the washer
overflowing and cause property damage.
W524
CAUTION

-12-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Optional Features
Bleach Dispenser
The bleach dispenser is located in the left front
corner, under the lid.
Use liquid bleach in the dispenser. Powdered bleach
must not be used in the dispenser. Add powdered
bleach to the wash water.
Use no more than one cup chlorine bleach for large
loads, three-quarters cup for medium and one-half
cup for small loads.
Carefully pour recommended amount of bleach into
the dispenser during the first fill of the washer.
Be careful not to spill undiluted bleach. It is a
strong chemical and can damage some fabrics if it
is not properly diluted.
Fabric Softener Dispenser
To Use Dispenser
After the clothes are loaded into the washtub and
before the start of the WASH cycle, pour the
proper amount of liquid fabric softener into the
bottle measuring cap (refer to bottle directions).
Pour into dispenser.
The large fabric softener dispenser allows for the
fabric softener to be diluted with water. We
recommend adding water up to the fill level. Do not
exceed tip of arrow which indicates correct fill level.
Over-filling can allow fabric softener to spill onto
the clothes, causing stains on clothes if the
softener comes into contact with detergent suds.
Setting the water level to medium or higher will
result in better performance from the fabric
softener.
The fabric softener will remain in the dispenser
during the wash fill, agitation and spin. At the end
of the wash spin, the liquid fabric softener will be
dispensed into the washtub through the slots in
the agitator and will be mixed with the incoming
rinse water.

-13-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
To Clean the Dispenser
Remove the dispenser housing from agitator by
squeezing the lower part of the dispenser, pulling
directly upward and at the same time tilting
slightly. This will expose the dispenser cup, which is
also removable, for cleaning (refer to illustration).
Both housing and cup can be soaked in hot soapy
water and rinsed clean. The funnel shape in top of
agitator also needs to be cleaned. The hole and the
slots in the two rings will require using a small brush
for proper cleaning.
After cleaning, install dispenser cup, then push
dispenser housing directly downward onto top of
agitator until firmly snapped together.
Use Tips
•Fabric softener spilled onto garments may
cause staining. To remove, dampen stain and
rub with bar soap. Wash as usual.
•Liquid fabric softeners will be dispensed during
the final rinse and should not be combined with
bleach, bluing, starch, detergents, soaps or
packaged water conditioners.
•Fabric softener is not to be used in dispenser
when using Prewash cycle, if available.
•When adding detergent to wash water, do not
allow any to enter into softener dispenser cup,
as softener will become gummy.
To prevent softener buildup, the dispenser can be
filled with clean water for automatic cleaning. This
can be done in washing cycles other than when
softener is used.
Agitator Cap
IMPORTANT: If your washer comes with an
agitator cap, the cap must be on at all times.
TLW2001N
Dispenser Housing
Dispenser Cup
Agitator
TLW2001N

-14-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Laundry Products
* Brand names are trademarks of their respective manufacturers.
Laundry Aids Use Comments
Soak/Pretreat
Products
• Use an enzyme soaking product (Biz, Axion*) and follow
steps under soaking instructions in the Operating Your
Washer section or soak overnight to remove stains and
soils.
• Always follow manufacturer’s instructions with any
pretreat product (Spray ‘N Wash, Shout*, etc.).
• Do not use a soaking product with
chlorine bleach.
• Do not use pretreaters around the
washer or dryer control panel. They
may harm the finish or panel
markings.
Detergents/Soaps • You may use detergents or soap in your washer.
Powdered or liquid detergents can be used. Only use
soap in soft water.
• Always put detergent or soap into
washtub before loading the clothes.
• Soap and nonphosphate powdered
detergents will not give good
washing results in hard water. Soap
in hard water will form sticky
deposits.
• The use of powdered soap is not
recommended when washing in cold
water.
Bleaches • Use to remove certain stains, disinfect, and keep
clothes white.
• Use bleach in the wash water only. Do not use bleach in
the rinse.
• Follow directions on clothing care label.
• Bleach should not be used as a substitute for
detergent. Use the recommended amount of bleach.
• When using liquid chlorine bleach,
always use the bleach dispenser.
• Always measure the bleach. Never
exceed one cup of bleach per full
load.
• Never use chlorine bleach and
ammonia in the same wash cycle.
Bleach Alternatives • In some cases, mild bleaching may be accomplished using
white vinegar, hydrogen peroxide or lemon juice as a
pretreater.
• An oxygen bleach may be used in the wash cycle.
• Always test to be sure that the
product will not damage fabric by
applying to a small part of the fabric
that is not easily seen.
Fabric Softeners • Use to soften clothes and remove static electricity
from permanent press knits and other fabrics of
manufactured fibers.
• Add during the rinse cycle, or if available, use the fabric
softener dispenser, using no other product in the rinse.
Follow bottle directions carefully.
• Undiluted fabric softener poured
directly on clothes can stain them.
• Do not mix with detergent or bleach.

-15-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Maintenance
Cold Weather Care
•If the washer is delivered on a cold day (below
freezing), or is stored in an unheated room or
area during the cold months, do not attempt
to operate it until the washer has had a
chance to warm up.
Care of Your Washer
•Use only a damp or sudsy cloth for cleaning
the control panel. Some spray pretreat
products may harm the finish on the control
panel.
•Wipe the washer cabinet as needed. If
detergent, bleach or other washing products
are spilled on the cabinet, wipe immediately.
Some products will cause permanent damage
if spilled on the cabinet.
•Do not use scouring pads or abrasive
cleansers.
•The washtub will need no particular care
though it may need rinsing or wiping after an
unusual load has been washed. This also may
be necessary if too little detergent has been
used.
•Leave the lid open to allow the inside of the
washer to dry out after use. This helps
prevent musty odors from developing.
•Check the filter screens in the fill hoses for
debris or damage at least once a year. Clean or
replace them if necessary.
Replacing Hoses
•Hoses and other natural parts deteriorate
after extended use. Hoses may develop
cracks, blisters or material wear from the
temperature and constant high pressure they
are subjected to.
•All hoses should be checked on a monthly
basis for any visible signs of deterioration. Any
hose showing the signs of deterioration listed
above should be replaced immediately.
•All hoses should be replaced every five years.
Vacations and Extended
Non-Use
•To avoid possible property damage due to
flooding, turn off the water supply to the
washer whenever there will be an extended
period of non-use.

-16-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Reinstallation of Shipping
Materials
You must install the shipping brace and shipping
plug any time the washer is moved.
Shipping Brace
•The shipping brace in the lid opening should be
saved and reinstalled whenever the washer is
moved. To reinstall the brace, open the washer
lid and place the brace over the washer
agitator, placing the back of the brace into the
washtub first.
Shipping Plug
•The plastic shipping plug should be saved and
reinstalled any time the washer is moved. The
plug fits into two openings: The base opening
and the shipping plug opening on the bottom of
the mobile pivot dome. The plug MUST be
inserted into both openings to prevent
damage to the washer. In order to accomplish
this, the shipping plug opening must be
directly lined up with the base opening. Refer
to illustrations below.
•After the shipping brace has been installed in
the lid opening, tilt washer back enough to
access base opening.
•Insert shipping plug into base opening and,
using the palm of your hand, push shipping plug
into washer until it snaps into shipping plug
opening.
Motor Overload Protector
•The internal motor overload protector will
stop the motor automatically if there are too
many clothes in the washtub or if a failure has
occurred within the machine. The overload
protector will reset itself in two or three
minutes and the motor will restart
automatically. If the overload protector stops
the motor again, remove the washer from use
and call the service person to correct the
problem.
TLW2044N
Shipping
Plug Opening
Base
Opening
Shipping
Plug
TLW2044N
Shipping
Brace

-17-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Preventative Maintenance
Follow these guidelines to ensure the washer
operates properly. Call for service if you observe any
of the following: water of any amount on the floor,
an increase in operating noise or water remaining in
the washtub after a cycle.
Frequency Maintenance Procedure
Monthly 1. Check all hoses and the drain for leaks.
2. Check the lid switch for proper operation.
3. Check to make sure the washer is level.
Every six months Clean the filter screen in the fill hoses.
Every five years Have a qualified service technician conduct general preventative maintenance on the washer to ensure
it operates properly.

-18-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Troubleshooting
Try these troubleshooting tips before making a service call. You may save time and money!
Washer Symptom Possible Cause / Solution
Won’t Fill • Make sure power cord is plugged all the way into the electrical outlet.
• Make sure hot and cold water faucets are turned on.
• Make sure that the fill hoses are not kinked or twisted.
• Pull timer knob out to start washer.
• Make sure that the controls are properly set.
• Make sure that the last spin has been completed.
• Check the house fuse or circuit breaker.
• Clean the screens in the water mixing valve and the filter screens located at the faucet end
of the fill hoses. (Owner is responsible for service calls regarding cleaning of the screens.)
• Water is being siphoned from the washer during the cycle. Refer to the Installation
Instructions to make sure that the drain hose has been properly installed.
Won’t Start • Make sure lid is closed.
• Pull timer knob out to start washer.
• Make sure power cord is plugged all the way into the electrical outlet.
• Make sure that the controls are properly set.
• Check the house fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Won’t Agitate • Make sure lid is closed.
• Pull timer knob out to start washer.
• Make sure power cord is plugged all the way into the electrical outlet.
• Check the house fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
• Broken drive belt. Call the service person.
Won’t Spin • Make sure lid is closed.
• Pull timer knob out to start washer.
• Make sure power cord is plugged all the way into the electrical outlet.
• Check the house fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
• Broken drive belt. Call the service person.
Stops/Pauses During Cycle • Pauses are part of the washer’s normal operation. The washer will stop (pause) shortly
before the wash and rinse spins.
• Check the house fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Won’t Drain • Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation Instructions to make sure that the drain hose has been properly
installed.

-19-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Water Leaks • Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
• Replace the fill hoses every five years.
• Make sure drain receptacle is not clogged.
• Check house plumbing.
• Laundry load may be oversudsing or overloaded. Use less detergent (or low-sudsing
detergent) and proper load sizes.
Is Noisy • Wash load may be unbalanced. Open lid and redistribute the load.
• Make sure washer is level. Uneven leveling can cause vibration.
• A newly installed washer may make a knocking sound if the machine has been in storage. The
belt may have settled. Run washer through 4-5 cycles to loosen belt. Washer operation will
not be affected.
Load Is Too Wet • Wash load may be unbalanced. Open lid and redistribute the load.
• Load is too small. Add items to make full load.
• Make sure the correct spin speed is selected for the type of items being washed (if option is
available on your model).
Wrong Water Temperature • Make sure that the controls are properly set.
• Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated with
“H” on the valve bracket) and cold faucet is connected to cold mixing valve (indicated with “C”
on the valve bracket).
• Make sure house water heater is adjusted properly.
Washer Symptom Possible Cause / Solution

-20-
38899
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Contact Information
If service is required, contact the nearest Factory
Authorized Service Center. To find the nearest
service center, visit us online at
www.comlaundry.com.
If you are unable to locate an authorized service
center or are unsatisfied with the service
performed on your unit, contact:
Alliance Laundry Systems LLC
Shepard Street
P. O . B o x 9 9 0
Ripon, Wisconsin 54971-0990
www.comlaundry.com
Phone: [phone]
Date Purchased _________________________
Model Number _________________________
Serial Number _________________________
When contacting us about your washer, PLEASE
GIVE THE MODEL AND SERIAL NUMBERS. The
model and serial numbers are located on the
nameplate. The nameplate will be in the location
shown. Please include a copy of your bill of sale and
any service receipts you have.
If replacement parts are required, contact the
source from where you purchased your washer or
visit us online at www.comlaundry.com.
TLW2003N
Model Number
and Serial
Number
TLW2003N
To reduce the risk of serious injury or
death, DO NOT repair or replace any
part of the washer or attempt any
servicing unless specifically
recommended in the user-maintenance
instructions or in published user-repair
instructions that you understand and
have the skills to carry out.
W025
WARNING