Alliance Laundry Systems AWN43RSN115CW01 Operating instructions

Troubleshooting
Home Topload Washers
Refer to Page 7 for Model Numbers
TLW24C_SVG2
Original Instructions
Keep These Instructions for Future Reference.
CAUTION: Read the instructions before using the machine.
(If this machine changes ownership, this manual must accompany machine.)
www.alliancelaundry.com Part No. 204666ENR2
July 2020
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Table of Contents
Safety Information..................................................................................5
Locating an Authorized Service Person.............................................................6
Introduction........................................................................................... 7
Model Identification........................................................................................7
How Your Washer Works.................................................................................7
Customer Service............................................................................................9
Serial Plate Location....................................................................................... 9
Troubleshooting Diagnostics................................................................. 10
Factory Test Procedure.................................................................................. 10
To Enter Factory Test Procedure................................................................. 10
To Exit Factory Test Procedure................................................................... 10
Advance to Drain and Spin............................................................................ 13
Feature Configuration - Through Serial Nos. Beginning 1810........................... 14
Dipswitch Configuration............................................................................ 14
Feature Configuration - Starting Serial Nos. beginning 1810.............................14
Audio Signals........................................................................................... 14
Rapid Advance..........................................................................................14
Mixing Valve Solenoid Test........................................................................... 14
WASH and RINSE LEDs Flash After Installing New Control........................... 15
Error Codes..........................................................................................16
Troubleshooting Flowcharts..................................................................20
No Hot Water............................................................................................... 21
No Cold Water..............................................................................................22
No Warm Water............................................................................................ 23
Slow Hot Fill or Warm Fill is Too Cold...........................................................24
Water Fill Does Not Stop At Proper Level.......................................................25
Pressure Sensor Error.................................................................................... 26
Slow Spin Or No Spin................................................................................... 27
Washer Is Locked Up Or Binding................................................................... 28
Outer Tub Does Not Empty............................................................................29
Excessive Vibration.......................................................................................30
Water Leaking From Outer Tub......................................................................31
Lid Does Not Lock........................................................................................32
Adjustments......................................................................................... 33
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All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the expressed
written consent of the publisher.
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Leveling Legs...............................................................................................33
Belt............................................................................................................. 33
Drive Bell Torque......................................................................................... 33
Cycle Sequence Charts..........................................................................34
Normal Eco Cycle.........................................................................................34
Non-Eco Cycles............................................................................................34
Cycle Values.................................................................................................35
Agitation Levels........................................................................................... 36
Keys............................................................................................................ 36
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Safety Information
Precautionary statements (“DANGER,” “WARNING,” and
“CAUTION”), followed by specific instructions, are found in this
manual and on machine decals. These precautions are intended
for the personal safety of the operator, user, servicer, and those
maintaining the machine.
DANGER
Indicates an imminently hazardous situation that, if
not avoided, will cause severe personal injury or
death.
WARNING
Indicates a hazardous situation that, if not avoided,
could cause severe personal injury or death.
CAUTION
Indicates a hazardous situation that, if not avoided,
may cause minor or moderate personal injury or
property damage.
Additional precautionary statements (“IMPORTANT” and
“NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used to in-
form the reader of specific procedures where minor
machine damage will occur if the procedure is not fol-
lowed.
NOTE: The word “NOTE” is used to communicate in-
stallation, operation, maintenance or servicing informa-
tion that is important but not hazard related.
In the interest of safety, some general precautions relating to the
operation of this machine follow.
WARNING
• Failure to install, maintain and/or operate this
product according to the manufacturer’s instruc-
tions may result in conditions which can produce
serious injury, death and/or property damage.
• Do not repair or replace any part of the product or
attempt any servicing unless specifically recom-
mended or published in this Service Manual and
unless you understand and have the skills to car-
ry out the servicing.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the product is properly grounded and
to reduce the risk of fire, electric shock, serious
injury or death.
W006R2
WARNING
To reduce the risk of electric shock, fire, explosion,
serious injury or death:
• Disconnect electric power to the washer before
servicing.
• Never start the washer with any guards/panels re-
moved.
• Whenever ground wires are removed during serv-
icing, these ground wires must be reconnected to
ensure that the washer is properly grounded.
W003
WARNING
Repairs that are made to your products by unquali-
fied persons can result in hazards due to improper
assembly or adjustments subjecting you, or the inex-
perienced person making such repairs, to the risk of
serious injury, electrical shock, or death.
W007
Safety Information
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CAUTION
If you or an unqualified person perform service on
your product, you must assume the responsibility
for any personal injury or property damage which
may result. The manufacturer will not be responsible
for any injury or property damage arising from im-
proper service and/or service procedures.
W008
NOTE: The WARNINGS and IMPORTANT INSTRUC-
TIONS appearing in this manual are not meant to cover
all possible conditions and situations that may occur.
Common sense, caution and care must be exercised
when installing, maintaining or operating the machine.
Always contact your dealer, distributor, service agent or the man-
ufacturer about any problems or conditions you do not under-
stand.
Locating an Authorized Service Person
Alliance Laundry Systems is not responsible for personal injury
or property damage resulting from improper service. Review all
service information before beginning repairs.
Warranty service must be performed by an authorized technician,
using authorized factory parts. If service is required after the war-
ranty expires, Alliance Laundry Systems also recommends con-
tacting an authorized technician and using authorized factory
parts.
Safety Information
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Introduction
Model Identification
Information in this manual is applicable to these washer models:
AWN43RSN115CW01 AWN63RSN115CW14
AWN43RSN115CW14 AWN63RSN115TW01
AWN43RSN115TW01 AWN63RSN115TW0P
AWN43RSN116TW01 AWN63RSN116TW01
AWN43RSN305LW01 ZWN43RSN115CW01
AWN43RSN305NW29 ZWN43RSN116CW01
AWN43RSN305XW01 ZWN63RSN115CW01
AWN63RSN115CW01 ZWN63RSN116CW01
Introduction
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How Your Washer Works
1. Electronic Control (inside control hood)
2. Agitator
3. Outer Tub
4. Pump
5. Motor
6. Drive Board
7. Drive Shaft
8. Washtub
9. Mixing Valve
Figure 1
The cycle begins with a wash fill. The water temperature is deter-
mined by the temperature selected on the control. While water
fills the washtub, a column of air is trapped in a pressure bulb and
hose. The air pressure continues to increase as the washtub fills
Introduction
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with water until the air pressure hose reaches a level determined
by the selected water level (load size switch setting) and the se-
lected cycle. The water will stop filling at the minimum level for
the selected cycle when Auto Fill is selected. In either case, the
washer will begin load sensing to determine if more water is re-
quired for the actual load in the washer and the cycle selected.
The wash agitation segment of the cycle begins at this time and
the lid must be closed and locked for any further washer opera-
tion. On non-Eco cycles, after approximately two minutes of
wash, the washer repeats the load sensing process to confirm that
the water level is still correct for the load and cycle selected.
The washer uses a reversing type of inverter drive motor and a
special stretch drive belt.
During agitation, the motor alternates between the clockwise and
counterclockwise direction. The rapid reversal from one direction
to the other creates the wash action. The stretch belt needs no ad-
justment for belt tension. Proper belt tension is provided by the
pulley spacing and use of the proper size stretch belt. This elimi-
nates belt slippage and ensures an efficient wash action.
After the wash agitation is complete and a short pause occurs, the
control advances into the wash spin. During spin, the washtub
will first rotate at 20 RPM while the electric pump runs to drain
the water from the tub. Once the pressure sensor recognizes that
the tub has been drained, the RPM will increase to extract water
from the load and the pump will continue running to remove the
water.
Water is introduced during the wash spin to spray the garments
and remove suds from them. The wash spin is followed by a rinse
step to rinse away any detergent residue.
During the rinse step in the Normal Eco cycle there will be two
more spray rinses. Water is sprayed into the washtub while it is
spinning. In all other cycles, the washer fills and then agitates
like the wash portion of the cycle.
Following the rinse step a final spin extracts the rinse water from
the clothes preparing them for the dryer. This will also start at 20
RPM with the pump running. After draining the spin will then in-
crease to a higher speed that varies depending on what cycle has
been selected. After the machine has been in spin long enough to
ensure that most of the water has been removed from the load,
the pump will run intermittently for the rest of the spin in order to
improve drain performance and reduce noise.
Refer to Cycle Sequence Charts section for a detailed breakdown
of each cycle.
Customer Service
If literature or replacement parts are required, contact the source
from whom the machine was purchased or contact Alliance
Laundry Systems at [phone] for the name and address of
the nearest authorized parts distributor.
For technical assistance, call [phone].
Serial Plate Location
When calling or writing about your product, be sure to mention
model and serial numbers. Model and serial numbers are located
on Serial Plate as shown.
TLW1851P_SVG
1
1. Serial Plate
Figure 2
Introduction
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Troubleshooting Diagnostics
Factory Test Procedure
It is helpful to run the Factory Test Procedure first to diagnose the
machine’s issue. This procedure tests all machine features and
operations.
To Enter Factory Test Procedure
1. Disconnect electrical power from unit.
2. Reconnect electrical power to unit.
3. Wait about 10 seconds.
4. Turn Cycle Selection knob to opposite of Normal Eco. Stay
on that selection for at least one second.
5. Press and hold the Start/Pause button.
6. Change Cycle Selection knob to Normal Eco within 5 seconds
or Start press will be invalid.
7. Stay on Normal Eco for at least one second. Control will enter
Factory Test Mode.
8. To advance through the sequence of test steps press the Start/
Pause button. Refer to Table 1 for all tests in the Factory Test
Procedure.
To Exit Factory Test Procedure
To exit the Factory Test Procedure, refer to Exit column in Table
1 and Exit Key in Table 2.
Factory Test Procedure Quick Reference Chart
Number
Display
(LEDs lit) Motor Valves Lid Pump Exit Step
0 All LEDs lit Off None Unlocked Off 1 Show Mode
1 Refer to Cycle
Switch Test
Off None Unlocked Off 3 and then 1 Cycle Switch
2 Refer to Tem-
perature
Switch Test
Off None Unlocked Off 3 and then 1 Temperature
Switch
3 Refer to Load
Size Switch
Test
Off None Unlocked Off 3 and then 1 Load Size
Switch
4 Refer to Extra
Rinse Test
Off None Unlocked Off 3 and then 1 Extra Rinse
5 Refer to Lid
Switch Test
Off None Unlocked Off 10 and then 1 Lid Switch
6 Wash Off Hot Unlocked Off 1 Hot Fill
7 Rinse Off Cold Unlocked Off 1 Cold Fill
8 Wash, Rinse Off Hot, Cold Unlocked Off 2 and then 1 Pressure Sen-
sor Fill
9 Lid Lock Off None Locked Off 7 and then 1 Lid Lock
Check
Table 1 continues...
Troubleshooting Diagnostics
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