Alliance Laundry Systems HWNLX2SP111CW01 Operating instructions

www.alliancelaundry.com
Troubleshooting
TLW13C
Part No. 202202R1
December 2016
Commercial
Topload Washers
Refer to Page 6 for Model Numbers

© Copyright 2016, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without
the expressed written consent of the publisher.
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Table of
Contents
Section 1 – Safety Information ...............................................................3
Locating an Authorized Servicer...........................................................4
Section 2 – Introduction ..........................................................................5
Customer Service...................................................................................5
Nameplate Location...............................................................................5
Model Identification ..............................................................................6
Theory of Operation ..............................................................................7
Section 3 – General Troubleshooting.....................................................9
1. Clicking Noise During Operation on NEWLY Installed Units ..10
2. Motor Hums ................................................................................11
3. No Hot Water ..............................................................................12
4. No Cold Water ............................................................................13
5. No Warm Water ..........................................................................14
6. Water Fill Does Not Stop At Proper Level.................................15
7. Motor Does Not Run...................................................................16
8. No Agitation................................................................................17
9. Constant Agitation ......................................................................18
10. Washer Overheats, Cycles On Motor Thermal Protector,
Switch Actuator Kicks In And Out .............................................19
11. Slow Spin Or No Spin.................................................................20
12. Constant Spin ..............................................................................21
13. Washer Stops In Cycle; Quits After A Couple Loads; Is
Intermittent..................................................................................22
14. Washer Is Locked Up Or Binding...............................................23
15. Outer Tub Does Not Empty ........................................................24
16. Excessive Vibration ....................................................................25
17. Water Leaking From Outer Tub..................................................26
18. Troubleshooting Coin Drop ........................................................27
Electronic Control...........................................................................31
19. Error Code Listing ......................................................................32
20. PDA Does Not Communicate With Control...............................34
21. No Visible Display on Control....................................................35
22. Coins Ignored When Entered......................................................37
23. Washer Will Not Fill (Pressure Switch Diagnostic) ...................39
24. Washer Will Not Fill (Mixing Valve Diagnostic) ......................41
25. Washer Over Fills .......................................................................43
26. No Agitation – Low and High Speed..........................................45
27. Washer Will Not Spin – High Speed ..........................................47
28. Washer Will Not Spin – Low Speed...........................................49
Section 4 – Adjustments ........................................................................51
29. Leveling Legs..............................................................................51
30. Belt (Agitate and Spin) ...............................................................52
31. Cleaning Non-Electronic Coin Drop...........................................52
32. Cleaning Electronic Coin Drop...................................................54

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Section 5 – Motor Test Procedure........................................................56

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Safety Information
Section 1
Safety Information
Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”
“WARNING,” and “DANGER”) followed by specific instructions. These precautions are intended for the personal
safety of the operator, user, servicer and those maintaining the machine.
DANGER
Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.
WARNING
Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.
CAUTION
Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property
damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.
IMPORTANT
The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.
NOTE
The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.
In the interest of safety, some general precautions relating to the operation of this machine follow.
• Failure to install, maintain and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or
property damage.
• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and unless you understand and have the
skills to carry out the servicing.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury or death.
W006R2
WARNING

4202202
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Safety Information
NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may occur. Common sense, caution and care must be
exercised when installing, maintaining or operating the washer.
Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do
not understand.
Locating an Authorized Servicer
Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper
service. Review all service information before beginning repairs.
Warranty service must be performed by an authorized technician, using authorized factory parts. If service is
required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician
and using authorized factory parts.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
WARNING
Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you or the inexperienced person making such
repairs to the risk of serious injury, electrical shock or death.
W007
WARNING
If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.
W008
WARNING

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Introduction
Section 2
Introduction
Customer Service
If literature or replacement parts are required, contact
the source from whom the machine was purchased or
contact Alliance Laundry Systems at [phone]
for the name and address of the nearest authorized
parts distributor.
For technical assistance, call [phone].
Nameplate Location
When calling or writing about your product, be sure to
mention model and serial numbers. Model and serial
numbers are located on nameplate(s) as shown.
TLW12C
Nameplate

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Introduction
Model Identification
Information in this manual is applicable to these washers.
HWNLX2SP111CW01
HWNLE2SP111CW01
HWNLE2SP111CWNA
HWNLY2SP111CW01
SWNLC2PP111TW01
SWNLC2PP111TWNA
SWNLC2SP111TQ01
SWNLC2SP111TW01
SWNLC2SP111TWNA
SWNLX2SP111TW01
SWNLX2SP301AW01
SWNLY2PP111TW01
SWNLY2PP111TWNA
SWNLY2SP111TW01
SWNLY2SP111TWNA
SWNLY2SP301NW22

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Introduction
Theory of Operation
The cycle begins with a wash fill. The water
temperature is determined by the temperature selected.
While water fills the washtub, a column of air is
trapped in a pressure bulb and hose. The air pressure
continues to increase as the washtub fills with water
until it is great enough to activate the pressure switch.
The pressure switch then causes the wash fill to stop
and wash agitation to begin. However, the lid must be
closed for the washer to agitate or spin.
The washer uses a reversing type motor, a special drive
belt and an idler assembly. The idler assembly applies
tension to the outside of the drive belt.
W488SE3B
Pressure Switch
(Located
inside control
hood)
Mixing
Valve
Washtub
Transmission
Motor Pump
Outer
Tub
Agitator

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Introduction
During agitation, the motor runs in the
counterclockwise direction. The spring tension on the
idler pulley applies the tension required to reduce the
slack on the drive belt and maintain maximum belt to
motor pulley contact. This eliminates belt slippage and
ensures an efficient wash action, even with extra large
loads.
The belt drives the transmission drive pulley in the
counterclockwise direction. The pulley drives the helix
which is splined to the input shaft of the transmission.
This causes the input shaft to turn inside of a roller
clutch which is pressed into the transmission cover.
This roller clutch acts as a bearing in the
counterclockwise direction allowing the transmission
gears to operate. The transmission’s rack and pinion
gear design produces a 210 degree agitation stroke at
the output shaft of the transmission which drives the
agitator. The brake assembly remains locked during the
agitation mode since no pressure is applied to it by the
transmission drive pulley.
After the wash agitation is completed, the timer
advances into the first spin. During spin, the motor
reverses turning in the clockwise direction to spin the
water out of the washtub. The combination of water,
washtub and load weight cause the drive belt tension on
the idler side of the belt to overtake the idler spring
pressure allowing the belt to become slack on the
opposite side. This reduces the belt to pulley contact
and allows slipping between the belt and pulley.
As water is removed by the pump and the momentum
of the washtub increases, the idler spring tension
gradually overcomes the belt tension removing the belt
slack. This eventually increases the belt to pulley
contact until maximum spin speed is achieved.
The drive pulley turns clockwise riding up the ramps of
the helix, exerting pressure on the brake and forcing it
to release from brake pads. The helix drives the input
shaft of the transmission, and when the input shaft turns
in the clockwise direction the roller clutch locks onto
the shaft causing the entire transmission assembly to
turn. None of the gears in the transmission are
operating at this time. The hub of the washtub is splined
to the transmission tube and rotates with the
transmission assembly. The centrifugal force created
by the spinning washtub causes water to be extracted
from the clothes.
Water is introduced during the first spin to “SPRAY”
the garments and remove suds from them. The initial
spin is followed by rinse agitation to rinse away any
detergent residue. The washer fills and then agitates
like the wash portion of the cycle. Following rinse
agitation, a final spin extracts the rinse water from the
clothes preparing them for the dryer.

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General Troubleshooting
Section 3
General Troubleshooting
IMPORTANT: Refer to appropriate model wiring
diagram for aid in testing washer components.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
WARNING

10 202202
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General Troubleshooting
1. Clicking Noise During Operation on NEWLY Installed Units
If a clicking noise is heard when first starting up a new
topload washer, the noise is related to the belt taking a
temporary “set” around the idler pulley. The set causes
a slight bump in the belt which in turn causes the idler
lever to tap the motor bracket making the clicking
noise. THE BELT DOES NOT NEED TO BE
REPLACED.
To correct this condition please perform the following
break-in procedure:
a. After installing the unit start a fill cycle to
make sure the seals have been lubricated.
b. Stop the fill cycle and place the unit into a
spin cycle.
c. Run the cycle for several minutes until the
belt has warmed up. This will remove the
“set”.
d. Normal use will keep the belt from resetting.
e. For extended periods of non-use (three to four
weeks), this procedure might need to be
repeated.

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General Troubleshooting
2. Motor Hums
A topload washer exhibiting a humming motor in agitation or spin may require the timer or motor to be replaced.
Refer to flow chart to determine if the motor or timer needs to be replaced.
Motor Hums.
Does belt turn
freely in
counterclockwise
direction?
Check
transmission for
proper operation.
No
Does the
motor hum in
the agitate
step?
Start washer in
spin step.
TLW403S
Does belt turn
freely in clockwise
direction?
Check brakes for
proper operation.
No
Yes
Yes
Does the
motor hum in
the spin
step?
Start washer in
agitate step.
Does motor
continue to
hum?
Replace timer.
Yes
No
Yes No
Replace motor.
Yes

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General Troubleshooting
3. No Hot Water
There is no hot water.
Is the water
supply faucet
closed?
Open faucet.
Ye s
Is the water
supply cold?
No
Check water heater.
Ye s
Is the hot water
fill hose kinked?
Straighten or
replace hose.
No
Ye s
Is the mixing valve
screen or screen in
outer end of fill hose
nearest water supply
faucet clogged?
No
Disconnect hot
fill hose and
clean or
replace screen.
Ye s
Is hot water
mixing valve
solenoid
inoperative?
No
Test solenoid
and replace if
necessary.
Is control
inoperative?
Test control
and replace if
inoperative.
Ye s
No
Is pressure
switch
inoperative?
Test switch
and replace if
inoperative.
Ye s
Is pressure
hose
clogged?
Remove and
clean or
replace hose.
Ye s
No
Is there
broken, loose
or incorrect
wiring?
Refer to
appropriate
wiring
diagram.
Ye s
No
TLW382S
Ye s
No

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General Troubleshooting
4. No Cold Water
There is no cold
water.
Is the water
supply faucet
closed?
Open faucet.
Ye s
Is the cold
water fill hose
kinked?
Straighten or
replace hose.
Ye s
Is the mixing valve
screen or screen in
outer end of fill hose
nearest water supply
faucet clogged?
No
Disconnect
cold fill hose
and clean or
replace screen.
Ye s
Is cold water
mixing valve
solenoid
inoperative?
No
Test solenoid
and replace if
necessary.
Ye s
Is control
inoperative?
Test control
and replace if
inoperative.
Ye s
Is pressure
switch
inoperative?
Test switch
and replace if
inoperative.
Ye s
Is pressure
hose
clogged?
Remove and
clean or
replace hose.
Ye s
No
Is there
broken, loose
or incorrect
wiring?
Refer to
appropriate
wiring
diagram.
Ye s
No
TLW383S
No
No
No

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General Troubleshooting
5. No Warm Water
There is no warm
water.
Is there no
hot water? Refer toNo Hot
Water paragraph.
Yes
Is there no
cold water?
No
Refer toNo Cold
Water paragraph.
Yes
TLW362S

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General Troubleshooting
6. Water Fill Does Not Stop At Proper Level
Water fill does not
stop at proper level.
Is pressure
switch
inoperative?
Test switch and
replace if
inoperative.
Yes
Is mixing
valve
inoperative?
Test valve and
replace if
inoperative.
Yes
Was there a siphoning
action started in washer
causing water to be
siphoned from washer
during cycle due to end
of drain hose being
lower than cabinet top of
washer?
Install 562P3
Siphon
Break Kit.
TLW329S
Yes
Is there
water in
pressure
hose?
Blow air
through hose to
remove water.
Yes
Is there
broken,
loose,
shorted or
incorrect
wiring?
Refer to
appropriate
wiring diagram.
No
Yes
Is there an
air leak in
pressure
hose?
Replace
hose.
Yes
No
Does drain
hose fit tight
in standpipe
or drain?
Provide an air
gap around
drain hose and
drain receptacle.
No
No
No
Yes
No

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General Troubleshooting
7. Motor Does Not Run
Motor does not run.
Is electrical
power off, fuse
blown or power
cord not
plugged in?
Check laundry
room for blown or
loose fuse(s) or
open circuit
breakers.
(Washer itself
does not have an
electrical fuse.)
Yes
Is lid open or
lid switch
inoperative?
Close lid or
test switch and
replace if
inoperative.
Yes
Is control
improperly
set?
No
Reset control
or try another
cycle.
Yes
Are motor
starting
functions
inoperative; no
start or motor
hums only?
Refer to Motor
Test Procedure
section to check
start switch and
start windings.
TLW471S
No
Is control
inoperative?
Test control
and replace if
inoperative.
Yes
Is there
broken,
loose or
incorrect
wiring?
Refer to
appropriate
wiring diagram.
Yes
Refer to
appropriate wiring
diagram for
correct wiring.
Yes
Is motor dead,
won't run?
Refer to Motor
Test Procedure
section to
check switch
and windings.
Yes
Is there a bind in
upper or lower
motor bearing?
Remove belt and
determine if
motor shaft will
spin. Replace
motor if shaft is
locked up.
Yes
Is power
cord
miswired?
No
Yes
Has motor
overload
protector
cycled?
Wait two or three
minutes for
overload protector
to reset. If
protector cycles
repeatedly, refer to
Washer Overheats,
Cycles On Motor
Thermal Protector,
Switch Actuator
Kicks In and Out
paragraph.
No
Yes
No
No
No
No
No

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General Troubleshooting
8. No Agitation
No agitation.
Is control
inoperative?
Test control
and replace if
inoperative.
Yes
Motor
won't run?
Refer to Motor
Test Procedure
section to
check switch
and windings.
Yes
Is pressure
switch
inoperative?
Test switch
and replace if
inoperative.
TLW472S
Has drive
motor
overload
protector
cycled?
Refer to
Washer
Overheats,
Cycles On
Motor Thermal
Protector,
Switch
Actuator Kicks
In and Out
paragraph.
Yes
Is there a
bind in
pump?
Replace pump.
No
Yes
Close lid or test
switch and
replace if
inoperative.
No
Yes
Is there
broken, loose
or incorrect
wiring?
Refer to
appropriate
wiring diagram.
No
Yes
Is lid open
or lid switch
inoperative?
No
Yes
Is transmission
assembly
inoperative?
Replace
transmission
assembly.
Yes
Is drive
belt
broken?
Replace belt.
No
Yes
No
No
No

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General Troubleshooting
9. Constant Agitation
Constant agitation.
Is control
inoperative?
Test control
and replace if
inoperative.
Yes
Is there
shorted or
incorrect
wiring?
No
Refer to appropriate
wiring diagram.
Yes
TLW386S
Is transmission
assembly
inoperative?
Repair or
replace
transmission
assembly.
No
Yes