Alpha Communications AlphaRefuge 2400 Series User manual

42 Central Drive | Farmingdale , NY 11735
631-777-5500 | 800-666-4800
www.alphacommunications.com
AWD266
Rev. 07/18
Made in the USA
Installation & Operations Manual
2400 Series

Items Needed
Step 1
Mount the Distribution Module and Power Supply with the battery backup in an appropriate location, install-
ing the cabinet for wall mount units or the stand for desk mount units accordingly. Then remove the knock
outs (if applicable). The recommended location to mount the Distribution Module and Power Supply is in a
network closet or machine room. Mount the Command Center according to the owner’s specications.
Follow the diagram below for attaching the extender and foot stand to the back of the Command Center
phone as needed.
Page 2
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 262-246-4828 (fax)
www.rathmicrotech.com www.area-of-refuge.com
Installation
Included
• Command Center Phone with phone line cable
• Distribution Module
• System wiring (pigtail cables, power cord, ethernet cable for programming if needed)
• Cabinet (wall mount) or Stand (desk mount)
Not Included
• 22 or 24 AWG twisted, shielded cable
• Multimeter
• Analog phone for troubleshooting
• Recommended: Biscuit jack for each phone (if needed; not applicable for elevator systems)
Step 2
For 12-36 zone systems, remove the screws on the back of the Distribution Module and remove the cover to
expose the internal ports.

Page 3
Typical System Layou
Command
Center
120 Volt Power Connection to
Incoming 120 Volt Power
Two Wire Connection to Card 1
Extension 2004
Brown and White / Brown Stripe
Two Wire Connection to Card
1 Extension 2003
Green and White / Green
Stripe
Two Wire Connection to Card 1
Extension 2002
Orange and White / Orange Stripe
Two Wire Connection to
Card 1
Extension 2001
Blue and White / Blue Stripe
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
Made in the USA
3 Year Warranty
06/18
Command Center
Typical System Layout
If using own RJ11 jack, use
center pins only.
1 Wire Pair Per
Phone (22 ga.)
18 ga. Single Pair
1 Wire Pair Per
Phone (22 ga.)
Distribution
Module
Power Supply
with UPS

Page 4
Distribution Module Wiring
Step 3
Card Wiring
• These instructions apply for connecting the Command Center to the Distribution Module as well as for
connecting Emergency Phones to the Distribution Module.
• The maximum cable run to the Distribution Module from the base station phone is 6,200’ for 22AWG and
3,900’ for 24AWG cable.
• The maximum cable run to an Emergency Phone is 112,500’ for 22AWG and 70,300’ for 24AWG cable.
• When connecting Emergency Phones to the Distribution Module, EIA/TIA Standards MUST be followed for
wiring the locations to single pair 22AWG or 24AWG UTP twisted, shielded cable.
Note: When using the Command Center for non-elevator applications, it is recommended to use a biscuit
jack for connecting each phone. The communication wire pair should be connected to the red and green
screw terminals on the biscuit jack. This will prevent loose connections that can cause the system to
malfunction.
Option 1
12-36 Zone System:
• On top of each port there is a label indicating connection:
SLT is the port used for connecting emergency phones
DKP is the port used for connecting Command Center phone(s)
TWT is the port used for outside Telco line
• Plug the supplied RJ45 pigtail cables into the ports following the wiring chart and pin-out color scheme
below
• Refer to the top of the cards to see what type of port and number of extensions
• The same pin-out color scheme should be used for the primary card and for all additional cards. The
system uses T568-A for pin-out wiring.
• The rst card installed will always be:
• Port 1: (01-04) Connection for 4 Emergency Phones (SLT)
• Port 2: (05-06) Connection for 2 Telco Lines (TWT)
• Port 3: (07-08) Connection for up to 2 Command Center Phones (DKP)

Page 5
pg. 6
S01-S04 S05-S06 S07-S08
2011
2012
SLT TWT DKP
01 - 04 05 - 06 07 - 08
2013
2014
2009
2010
PHONE 9
PHONE 10
PHONE 11
PHONE 12
Note: Do not use
the green and
brown pairs
PHONE 13
PHONE 14
2016
2015
PHONE 15
PHONE 16
Card 2 Example
• The second through fth card will always be used for connecting additional emergency phones. For Card 2:
• Port 1: (01-04) Connection for 4 Emergency Phones
• Port 2: (05-06) Connection for 2 Emergency Phones
• Port 3: (07-08) Conneciton for 2 Emergency Phones
Note: The numbering pattern continues on cards 3 through 5. Card 6 will always be used for the
Voicemail Card and will have no connections.
Card 1 Example
pg. 6
S01-S04 S05-S06 S07-S08
2003
2004
COMMAND CENTER 1
SLT TWT DKP
01 - 04 05 - 06 07 - 08
SECONDARY COMMAND CENTER
OR BUTTON CONSOLE
TELCO LINE 1
TELCO LINE 2
2001
2002
PHONE 1
PHONE 2
PHONE 3
PHONE 4
Note: Do not use
the green and
brown pairs

Page 6
Option 2
56-92 Zone System:
• Each card installed will have 6 ports
• On top of each port there is a label indicating connection:
S01-S_ is the port used for connecting emergency phones
TD(1-2)(3-4) with a dot under the D is the port used for connecting Command Center phone(s)
TD(1-2)(3-4) with a dot under the T is the port used for outside Telco line
• Plug the supplied RJ45 pigtail cables into the ports following the wiring chart and pin-out color scheme
below
• Refer to the top of the cards to see what type of port and number of extensions
• The same pin-out color scheme should be used for the primary card and for all additional cards. The
system uses T568-A for pin-out wiring.
• The rst card installed will always be:
• Port 1: (S01-S04) Connection for 4 Emergency Phones
• Port 2: (S05-S08) Connection for 4 Emergency Phones
• Port 3: (S09-S12) Connection for 4 Emergency Phones
• Port 4: (S13-S16) Connection for 4 Emergency Phones
• Port 5: (D1-2) Connection for up to 2 Command Center Phones
• Port 6: (T1-2) Connection for up to 2 outside Telco Lines
Card 1 Example
pg. 6
S01-S04 S05-S08 S09-S12
2003
2004
COMMAND CENTER 1
SECONDARY COMMAND CENTER
OR BUTTON CONSOLE
2001
2002
PHONE 1
PHONE 2
PHONE 3
PHONE 4
Note: Do not use
the green and
brown pairs
S13-S16 D1-2 T1-2
2007
2008
2005
2006
PHONE 5
PHONE 6
PHONE 7
PHONE 8
2011
2012
2009
2010
PHONE 9
PHONE 10
PHONE 11
PHONE 12
2015
2016
2013
2014
PHONE 13
PHONE 14
PHONE 15
PHONE 16
TELCO LINE 1
TELCO LINE 2

Page 7
Card 2 Example
• The second through fth card will always be used for connecting additional emergency phones. For Card 2:
• Port 1: (01-04) Connection for 4 Emergency Phones
• Port 2: (05-08) Connection for 4 Emergency Phones
• Port 3: (09-12) Conneciton for 4 Emergency Phones
• Port 4: (13-16) Connection for 4 Emergency Phones
• Port 5: (17-18) Connection for 2 Emergency Phones
• Port 6: (19-20) Conneciton for 2 Emergency Phones
Note: The numbering pattern continues on cards 3 through 5. Card 6 will always be used for the
Voicemail Card and will have no connections.
pg. 6
S01-S04 S05-S08 S09-S12
2019
2020
2033
2034
2017
2018
PHONE 17
PHONE 18
PHONE 19
PHONE 20
Note: Do not use
the green and
brown pairs
S13-S16 D17-18 T19-20
2023
2024
2021
2022
PHONE 21
PHONE 22
PHONE 23
PHONE 24
2027
2028
2025
2026
PHONE 25
PHONE 26
PHONE 27
PHONE 28
2031
2032
2029
2030
PHONE 29
PHONE 30
PHONE 31
PHONE 32
2035
2036
PHONE 33
PHONE 34
PHONE 35
PHONE 36

Page 8
Step 4
Plug one end of the Distribution Module Power Cable into the DC Adapter Port on the Distribution
Module. Plug the other end into the Alpha Communicatuions® model PWRAPC Series Power Supply.
Step 5
Turn on the Power Supply.
Step 6
Turn on the Distribution Module.
Setting the Date and Time
Step 7
Perform the following steps on the Command Center handset.
1. Enter Program Mode
a. Dial 1#91
b. Enter Password: 7284
2. Program Time Zone:
a. Dial 1002 followed by the appropriate time zone code:
Eastern Time Zone = 111
Central Time Zone = 112
Mountain Time Zone = 113
Pacic Time Zone = 114
b. Touch the GREEN button in the middle of the phone when nished
3. Program the Date (month-day-year format):
a. Dial 1001 followed by the date
Example: 1001 02152011 for February 15, 2011
b. Touch the GREEN button in the middle of the phone when nished
4. Program the time (military time including hour-minute-second):
a. Dial 1003 followed by the time
Example: 1003 143000 for 2:30pm
b. touch the GREEN button in the middle of the phone when nished
5. To exit Program Mode dial 00 followed by the GREEN button

Page 9
Emergency Phone Programming
Step 8
Program the emergency phone for the desired calling pattern
Option 1
Emergency Phone Calls the Command Center
1. For the Emergency Phone to call the Command Center, follow the instructions that came with the phone
to program Memory Location 1 to dial 3931
Option 2
Emergency Phone Calls the Command Center First, then a Number Outside the Building
1. The Emergency phone can be programmed to call the Command Center rst, then if that call is not
answered, call an outside number
2. Follow the directions that came with the phone to program Memory Location 1 to dial 3931
3. Follow the directions below to program the Command Center Phone to dial the external number
a. Press the speaker phone button
b. Dial 1, 3, 4
c. Dial 9, then the external number
d. To exit Program Mode dial 00 followed by the GREEN button
Step 9
Program the location message for the emergency phone. This is an optional feature. Skip this step if a
location message is not desired.
Option 1
2100 Series Phone
1. Follow the instructions that came with the phone to set the message frequency to option 3
2. Record your message
a. At the end of the message add “For two-way communication, press * at any time”
Option 2
2400 Series Phone
1. Follow the instructions that came with the phone to set the message frequency to option 3
2. Record your message
a. At the end of the message add “For two-way communication, press # four times after the
beep”

Page 10
Operating Instructions
Indicator Status
1. Red LED Light - Incoming call or connected to outside party
2. Blue LED Light - Active call
3. Blue LED Flashing - Call on hold
Answering Call at Command Center
1. Lift the handset to answer the rst incoming call
2. If multiple calls are coming in, press the red LED light next to the desired call (this will place the original
call on hold)
Disconnecting Calls:
1. Select the desired ashing blue LED and press the *, # buttons
2. Each call must be disconnected individually
Note: If you hang up the handset before disconnecting each call, the LED(s) will remain illuminated. Lift the
handset, press the illuminated LED, the number 5button, then *, #. To disconnect, hang up the handset.
Repeat for each illuminated LED.
Joining a Call Already in Progress
1. Pick up the handset, press the red LED, then the number 5 button
2. You will be in a 3-way conversation with the outside party and location
Calling a Location
1. Pick up the handset and press the button for the desired location

Page 11
Troubleshooting
Problem Possible Cause & Solutions
Command Center
will not power on:
• Check wires for voltage. It should be 28vdc
• If no voltage is detected, conrm you are connected to the DKP port
on the Distribution Module
• If you have 48vdc, you are incorrectly connected to an SLT port
Emergency Phones
will not call out:
• Check wires for voltage. It should be 48vdc
• If no voltage is detected, conrm you are connected to the SLT port
on the Distribution Module. Note: some SLT ports only use the blue
and orange pairs
• If you have 28vdc, you are incorrectly connected to the DKP port
• Make sure you dial any access digit that may be required to dial out
of your building
Phone will make
internal calls, but not
external calls:
• Check the phone line is connected to the correct port on the
Distribution Module
• Verify the phone line by making sure it has 48-52vdc on the line and
use an analog phone to verify you are able to call in and out
Insu󰀩cient volume
on call boxes:
• To adjust the volume on SmartPhones, turn the VR1 port
• To adjust the volume on 2400 Phones, use the VOL key
Lights continuously
blink on button for
call box:
• The phone is not properly hung up. Lift the Command Center
handset, select the blinking light, then hang up the handset
Lights periodically
blink on Command
Center:
• This indicates the phone is doing a phone line check. This is a
normal function of the system and no action is needed
• To disable this function, refer to the SmartPhone Programming Guide