Alva GH309 User manual

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INDEX
INDEX
WARRANTY
GENERAL INFORMATION
GAS HEATER INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
METHOD OF ASSEMBLY
HEATER SET UP
ASSEMBLY INSTRUCTIONS
LEAK TEST
USING YOUR HEATER
FLASHBACK (ames in burner tube)
CHANGING YOUR CYLINDER
MAINTENANCE
FREQUENTLY ASKED QUESTIONS
SPECIFICATIONS
TROUBLE SHOOTING
FEATURES
AFTER SALES SERVICE
ELECTRIC HEATER INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
INSTALLATION
USING YOUR HEATER
MAINTENANCE
TROUBLE SHOOTING GUIDE
SPECIFICATIONS
AFTER SALES SERVICE
KEY
Important information
Cautions and
warnings.
Danger
Contact an approved
ALVA technician.
Do It Yourself
Instructional
video available

WARRANTY
PLEASE RETAIN YOUR PROOF OF PURCHASE FOR
WARRANTY CLAIMS.
ALVA warrants this appliance to be free of defects in material and
quality for a period of 12 months from date of original purchase.
This warranty covers the intended use of this appliance – within
a domestic setting and not for commercial or industrial purposes.
Any damage caused by wilful abuse, tampering, modication or
unauthorized repair will not be warranted.
Please retain all packaging material, as items returned without
original packaging material may be subject to a withholding fee.
Where this appliance is found to be defective, damaged, broken,
or does not work correctly for the intended purpose, you must
return the appliance to the retailer from where it was purchased.
The warranty will only be effected with valid proof of purchase.
Failure to provide the proof of purchase will most likely result in
the repair or service required being chargeable.
If you have any questions while setting up or using this heater,
please visit www.alva.co.za or call 086 100 ALVA (2582) or e-mail
[e-mail]
GENERAL INFORMATION
Before using this heater, please read through this manual and
make sure you understand everything. If you are not sure, please
call 086 100 2582 or visit www.alva.co.za for help.
This heater is a safe and efcient form of heating when used
according to these instructions.
Reading and understanding this manual should give you a good
indication of what to expect from your Alva heater.
If this product is not what you want or need, please help Alva and
the environment by not damaging or destroying any part of the
packaging, the manual or the Styrofoam inserts. Always keep
your proof of purchase.
Keep these instructions for future use. If you lose this copy, you
can obtain a new copy from your dealer or online at
www.alva.co.za
Thank you for your
purchase of this
dual gas/electric
heater.
Please read these
instructions carefully
before use and keep
them in a safe place,
for future reference.
Not using an appliance
according to the
instructions is
extremely dangerous
and can lead to
property damage,
injury or death.
2

GAS HEATER
INSTRUCTIONS
THIS IS A LOW PRESSURE APPLIANCE
TO BE USED ONLY WITH A 2.8kPa SANS 1237 APPROVED REGULATOR
(REGULATOR FITTED AND SUPPLIED).
NEVER USE THE GAS AND ELECTRIC HEATERS AT THE SAME TIME.
3

IMPORTANT SAFETY INFORMATION
As with all gas appliances, misuse of this appliance or failure
to fully follow these instructions may cause re, injury or death.
Please read all the instructions before using your gas heater.
• THIS UNIT MUST BE THOROUGHLY CHECKED BEFORE
USE.
• Ensure that all the gas ttings are correctly and rmly tted
before every use.
• DO NOT use this heater if you do not clearly understand the
instructions and/or how to operate the controls.
• Phone the customer care line at 086 100 ALVA (2582) or email
[e-mail] for assistance.
• DO NOT use this heater in an enclosed area, which could
restrict airow, as this is a ue-less heater (It does not have a
xed chimney). Always make sure there is enough fresh air
entering the room, by opening a door or window in the same
room.
• DO NOT operate this heater in a bedroom, caravan, boat or any
area less than 80 cubic meters(roughly 5 x 5 metres).
• DO NOT operate this heater in an area where water and or
moisture is present.
• DO NOT leave the heater unattended while in use.
• Ensure that the gas supply is turned OFF after use and while
the heater is unattended.
• DO NOT move the heater while in use.
• DO NOT place objects on or against the heater.
• DO NOT attempt to use the heater as a stove.
• NEVER touch the appliance with wet or damp hands or feet.
• DO NOT use a naked ame to test for leaks. Follow the Leak
Testing procedure outlined under ‘LEAK TEST’.
• NEVER use this heater with a cylinder other than the size
recommended
• DO NOT touch the dress guard (front wire grill), as it gets very
hot, while in use or after it has been switched off and is cooling.
The dress guard does not give protection. No part of the dress
guard should be removed or changed.
• DO NOT unscrew the regulator while the heater is on or if the
cylinder valve is open.
• DO NOT use a heater you suspect is faulty.
• When turning the heater off, rst turn the gas off at the control
valve (on the heater) and then make sure to close the cylinder
valve.
• For safety reasons, only a qualied technician may execute
maintenance and repairs. The guarantee for the heater will be
rendered void if the heater is serviced or repaired by any one
other than an Alva appointed technician.
• The heater should be inspected once a year by a qualied
technician, to make sure the unit is safe and fault free.
• The operator is responsible for the safety of all third parties
while the heater is in use.
Please read the
instructions carefully
before use.
Retain this manual for
future reference.
DO NOT place the
heater near walls,
curtains or furniture
while in use. The heater
should always face the
centre of the room, as
indicated below.
The recommended
positioning of a gas
heater in any living
environment. Always
have a clearance of at
least 500mm on the
sides and back and
±1000mm (1m) in
front of it.
500mm
500mm
500mm
1m
1m1m
4

METHOD OF ASSEMBLY
This heater makes use of an
industrial cylinder (9kg ALVA
cylinder recommended) with a 5/8”
BSP thread; horizontal exit valve.
The Bullnose regulator supplied
with the heater tightens to the left
hand side (anti-clockwise).
(Figure A)
If you have bought a new gas cylinder, the cylinder needs to be
purged (cleared out), before its rst use. If it is not purged of air,
the heater will not work properly. This should happen at the gas
lling station when you ll up the cylinder. Always check this with
your gas supplier.
When connecting the supplied hose
and regulator to the heater, rst
insert the tip of the hose into hot
water for softening purposes.
NOTE: Take care when inserting the orange hose end into the
hot water to prevent scalding.
NOTE: Make sure that the hose is inserted fully, covering the
entire hose end connector. Place clamps in position, taking care
that it is directly on the hose end connector and fasten securely.
DO NOT over tighten the clamps. Repeat this step to the other
hose end.
ALVA offers a call out service to assist with heater setup.
If you have any questions while setting up or using this heater,
please visit www.alva.co.za or call 086 100 ALVA (2582) or
e-mail [e-mail]
WARNING
This heater
operates directly on an
industrial cylinder with
a 5/8” HORIZONTAL
exit valve. (ALVA 9kg
industrial size)
It is NOT to be used
on a domestic cylinder
with a 3/8” VERTICAL
exit valve.
NOTE:
Check for leaks
(see LEAK TEST)
5
Fig.A
HOSE TIP
HOSE CONNECTOR
ON THE HEATER
HOSE TIP
HOSE CONNECTOR
ON THE HEATER

6
ASSEMBLY INSTRUCTIONS
1. Remove the 2 screws and the 2 securing nuts connecting
the rear guard to the heater base. Set the 2 screws and 2
nuts aside for later use. (See Fig.B)
2. Remove the rear guard from the heater base and set aside.
(Fig.C)
Screws and Nuts from
Step 1 will be used in
Step 5.
Fig.B
Fig.C
Fig.D
3. Remove the plastic twist tie
securing the castor wheel to the
3 prong plug to. Take caution
when performing this action as
the cylinder base will drop down
as soon as the tie has been
removed. (Fig.D)

7
4. Set the cylinder support down
onto the cylinder base. (Fig.E)
5. Secure the cylinder support
to the cylinder base using the
2 screws and nuts which you
removed in Step 1. (Fig.F)
6. When connecting the
supplied hose and regulator to
the heater, rst insert the tip of
the hose into hot water for
softening purposes.
7. Remove the 4 Self tapping screws from the unit and then
use these to secure the rear guard in place. (Fig.G)
Fig.G
Fig.E
Fig.F
HOSE TIP
HOSE TIP
HOSE CONNECTOR ON THE HEATER
HOSE CONNECTOR ON REGULATOR

8
Fig.H Fig.I
Fig.J
Fig.H
HEATER SET UP
1. Before removing this heater from the packaging, read this manual in full and make sure that it
is what you want /need.
2. Remove the heater from the packaging.
3. After the heater has been removed from its packaging, remove the back panel from inside the
back cavity.
4. Check if the nose cone is present, secure and in good condition. (Figure H)
5. The regulator goes directly into the cylinder valve. Always make sure the regulator is pushed
fully to the bottom of the cylinder valve before tightening. The use of any adaptors is illegal.
6. Screw the regulator into the cylinder valve. DO NOT use a tool to tighten the regulator; it is to
be hand-tightened only.
7. Open the control valve 1½ turns to the left (anti-clockwise). (Figure H)
8. Push the control knob down for at least 10 seconds, but DO NOT try to ignite the heater. This
will allow gas to ow through the heater,making the leak test possible.
9. DO THE LEAK TEST (page 7). Ensure that no liquid comes into contact with any electrical
components of the heater.
10. After leak testing is satisfactorily carried out, t the rear panel onto the heater. It may be
necessary to twist the cylinder slightly to allow the regulator and hose to t inside the back
panel without kinking the hose. Ensure that the hose is positioned away from the heat zone
at the back of the cabinet. (Figure J)
NOTE: This heater incorporates a safety device that will shut the heater down in unsafe
conditions. In the case of accidental ame failure the gas heater will automatically shut down.

LEAK TEST
The leak test must be carried out in a well-ventilated area, free
from any ames or other sources of ignition.
• With the cylinder connected to
the heater. Open the cylinder
valve.
• Brush the connections (heater
to cylinder) (cylinder to heater)
with a solution of equal parts
soap and water (make sure it’s
foamy).
• A stream of bubbles forming
indicates a gas leak. (See
Fig.1)
• If bubbles appear, turn the
cylinder valve OFF (clockwise)
and disconnect the heater from
the gas cylinder.
• Tighten the connection and
retry the leak test.
• If you are unsure or if you
cannot tighten the connection,
place the cylinder outside in a
cool, well-ventilated area and
contact Alva on 086 100 ALVA
(2582).
• A leak between the heater and
cylinder can lead to a high
pressure re, which is very
dangerous and can result in
extensive injury or even death.
USING YOUR HEATER
This heater can be regulated to three different heat selections:
‘ 1 ’, ‘ 2 ’ and ‘ 3 ’. (Figure 2)
1. Open the cylinder valve by turning the cylinder valve to the
left.
2. Depress the control knob and turn to setting ‘ 1 ’. Depress
the red ignition button. Keep depressing the red ignition
button till the heater makes an audible ‘click’ sound. You
should see a spark. The pilot ame should ignite.
http://www.
youtube.com
/watch?v=8L
pZ1B0m23Y
&feature=plcp
How to do
a leak test
Fig.1
Foamy
bubbles
indicate a
leak
Connection
in assembly
Connections to be leak tested
Regulator into cylinder
Hose to regulator
Hose to appliance
9
FOR YOUR SAFETY
IF YOU SMELL GAS
• Turn off the gas
supply at the bottle.
• Extinguish all naked
ames.DONOT
operate any
electrical appliances.
• Ventilate the area.
• Check for leaks
(see LEAK TEST)
• If odour persists,
contact your dealer
or local gas supplier
immediately.

Fig.2
Position 1 (Low)
OFF
Position 3
(High)
Ignition
button
4. Once the pilot ame ignites hold down the knob for another
10-15 seconds.
5. Repeat step 3 if the pilot ame does not stay lit. This may
require more than one attempt.
6. Once the pilot ame and centre panel are burning, you can
select the settings ‘ 2 ’ or ‘ 3 ’ by depressing the knob
slightly and turning it to the desired setting.
To turn the heater OFF, turn the control knob to the ‘OFF’
position. Once the heater has extinguished, close the cylinder
valve and remove the cylinder valve till future use.
FLASHBACK (ames in the burner tube)
• If a ash back occurs (indicated by a roaring noise),
immediately close the cylinder valve.
• Turn the heater OFF at the control knob.
• Disconnect the regulator and allow the heater to cool.
• Check for blockages in the venturi ports. Clean with
compressed air, a small soft brush or pipe cleaners.
• If the problem persists in reuse, have the heater checked by
a qualied technician.
CHANGING YOUR CYLINDER
Make sure your cylinder valve is closed (by turning it clockwise).
Allow the heater to fully cool before replacing the cylinder. Open
the rear of the heater to expose the cylinder. (Figure 3)
Takenote:Onrst
lighting a new cylinder
or connecting a cylinder
after it has been
relled;youmayhave
to depress the control
valve for a longer period
of time.
Never attempt to
remove the regulator if
the heater is on or if the
cylinder valve is
not properly closed.
10
Position 2
(Medium)

Remove and replace the cylinder. ALWAYS check that the
regulator-sealing washer (nose cone) is intact and in place
before reattaching the regulator to a cylinder. (Figure H - Page 8)
DO NOT attempt to remove the regulator while the heater is on
or if the cylinder valve is not closed.
MAINTENANCE
• Always make sure the heater is
OFF and cool, with the cylinder
valve closed, before
conducting any maintenance.
• Your heater should be checked
once a year by a qualied
technician.
• If faults are suspected or
detected, stop using the heater
and contact ALVA.
• Clean the exterior and
storage area of your heater
when required to remove dust
and prevent lint build up.
• DO NOT use abrasive products
to clean the heater; these may
damage the paint work.
• While in operation the pilot
ame should be steady. If it
ickers or is yellow the heater
needs to be serviced. (Fig. I)
If any part of the heater is in need of replacing, use only original
Alva parts. Using any other spare parts is dangerous and will
void the warranty. When the heater is not going to be used for an
extended period of time, keep covered or in its box, to prevent
dust from settling on the panels. When removing the heater from
storage, use a vacuum cleaner to clean the panels before re-use.
Fig.3
Fig.I
Core
GOOD
BAD
Not enough air
BAD
Too much air
11

FREQUENTLY ASKED QUESTIONS
Q: Why is there an odour when I use a gas heater?
A: All gas appliances give off an odour. This could be
harmful if inhaled for extended periods of time. This
“smell” is normal, and it does not mean that you have
a gas leak. The smell of raw gas (just before you ignite
the appliance) differs to the smell coming from the
heater when it is in use. The odour is added to allow
easy gas detection.
Q: Why must there be ventilation when using a gas
heater?
A: Whenever fuel (LP Gas in this case) is burned,
ventilation is needed. Any re needs oxygen to burn.
Think of a replace, you require a chimney or ue for
the smoke to exit the house. Even though a gas heater
does not generate smoke, it still generates carbon
monoxide and carbon dioxide, which can be dangerous
if not diluted by fresh air. Always ensure adequate
ventilation by leaving a door or window open in the
same room.
Q: When I open a door or window for ventilation won’t
I get cold?
A: The Alva GH309 is an infrared radiant gas heater.
Infrared heaters heat objects as well as the air. This
means, that even though you have cooler air coming
into your room, the infrared heater will warm the room
and make sure that you do not feel the cold.
Q: How long will the gas in my cylinder last?
A: This depends on how you use your heater. It is easy to
calculate your gas consumption. Take the capacity of
the gas cylinder in grams (i.e. 9000g for a 9kg
cylinder) and divide it by the gas consumption of the
heater, on your desired setting (refer to the
 Specicationssectioninthismanual(page13). The
answer to the calculation is the approximate number of
hours that your heater will burn for.
12

Q: I just took my heater from storage, but there seems
to be a blue ame rolling on the panels. Is my
heater faulty?
A: It is normal for dust to settle on the panel. When this
happens, the heater will not burn properly at rst, giving
the appearance of a blue ame running on the panel.
There is nothing wrong with the heater. Simply burn
the dust off the panels by letting the heater run on
‘Position 3’ for between 5 and 15 minutes. The panels
should eventually settle and burn red.
Q: What do I do if I have an over-lled cylinder?
A: The best method to determine if your cylinder is over-
lled is to weigh it. Subtract the ‘tare’ mass from the
cylinder weight – this gives you the weight of your gas.
If this gas weight exceeds your cylinder design weight
(9kg) then return the cylinder to your gas
supplier.
13
http://www.
youtube.com/
watch?v=Ya
vsYE8nzCw
&feature=plcp
How to test if
your cylinder
is overfilled

SPECIFICATIONS
Model ALVA GH309
Type of Gas LPG
Operating pressure 2.8kPa
Injector size 0.60mm
Gas Consumption
Position 3 (3 panels)
Position 2 (2 panels)
Position 1 (1 panel)
286gr/hr
191gr/hr
95.5gr/hr
Heat output 4.2kW
This heater has been tested and is LPGSASA approved under
specications SANS 1539 (appliance), SANS 1237 (regulator)
and SANS 1156 (hose).
TROUBLE SHOOTING GUIDE
TROUBLE CAUSE REMEDY
Odour Combustion N/A - The
combustion process
will always cause an
odour
Strong odour Incorrect gas
mixture
Unburned gas leak
Obtain LPG only
from reputable LPG
dealers
Perform a leak test
Always ensure there
is proper ventilation
Burns then dies Over-lled cylinder
Ventilation
Empty cylinder
Return to gas
supplier
Make sure the room
has adequate
ventilation
Replace with a full
cylinder
Heater does not
light up
Empty cylinder
No gas ow
Replace with a full
cylinder
Open cylinder valve
14
If you are still unable
to correct the problem
with the information
in this guide , then
you need to contact
your nearest dealer or
manufacturer.
Should you experience
problems with this
gas heater, carry out
the necessary checks
as per the Trouble
Shooting Guide .
If you are still unable
to correct the problem
with the information
in this guide, then
you need to contact
your nearest dealer or
manufacturer.

FEATURES
Oxygen Depletion Sensor (ODS):
A safety feature that shuts the heater off if the carbon monoxide
levels in the room reach 200 parts per million.
Flame Failure Safety Device:
A safety feature that shuts the gas ow off completely if the pilot
ame dies for any reason.
AFTER SALES SERVICE
MANUFACTURED FOR AND DISTRIBUTED BY
Alva Marketing (Pty) Ltd
P.O. Box 30014
Tokai, 7966
Tel: [phone]
E-mail: [e-mail]
www.alva.co.za
@StingrayGroupSA
www.facebook.com/AlvaGas
TOLL FREE NUMBER 086 100 ALVA (2582)
15
Should you experience
problems with this
gas heater, carry out
the necessary checks
as per the Trouble
Shooting Guide .
If you are still unable
to correct the problem
with the information
in this guide, then
you need to contact
your nearest dealer or
manufacturer.

ELECTRIC HEATER
INSTRUCTIONS
NEVER USE THE GAS AND ELECTRIC HEATERS AT THE SAME TIME.
16

IMPORTANT SAFETY INFORMATION
As with all appliances, misuse of this appliance or failure
to fully follow these instructions may cause re, injury or death.
Please read all the instructions before using your heater.
If you have any doubt or concerns about this appliance’s
installation, please consult a qualied electrician.
• Before using this appliance check that the voltage indicated on
the type plate corresponds to your mains supply voltage.
• DO NOT use this heater with a programmer, timer or any other
device that switches the heater on automatically.
• There is a re risk if the heater is covered or positioned
incorrectly.
• The reguard on this heater is intended to prevent direct access
to heating elements and must always be securely in place when
the heater is in use.
• The protective grid does not give full protection for young
children or inrm persons.
• Always disconnect the heater from the electricity mains when
not in use, during installation, cleaning and/or emitter replace-
ment.
• When replacing the heating element, always ensure it has been
allowed to cool for at least 30 minutes.
• The emitter is sensitive. Do not handle it with bare hands. If it is
inadvertently touched, always remove nger prints with a soft
cloth and alcohol before use.
• Always ensure that the power cord is kept away from the body
of the heater. The heater body will get very hot while in use and
can melt the cable.
• Always inspect the power cord for signs of wear or damage.
If wear or damage is noted, a suitably qualied person should
replace it immediately. Failing to do so is a hazard and may lead
to re and/or electrocution/electric shock and/or property dam-
age and/or death.
• NEVER allow the cord to come into contact with wet or hot
surfaces or become twisted.
• DO NOT damage and DO NOT kink the power cord.
• DO NOT cover or obstruct the heater when in use.
• DO NOT insert any objects through any slot or opening in the
heater.
• Users must not disassemble the heater, or change/substitute
any parts of this heater; if the heater is faulty it is extremely
dangerous to use it.
• Please take care to dispose of replaced emitters carefully.
These can shatter and cause injury if not handled carefully.
Keep away from children at all times.
• Keep the heater a distance of at least 100cm from any combus-
tible material, such as furniture, curtains, bedding, clothes or
paper.
• The bulbs/emitters are considered a consumable spare and so
do not form part of the warranty.
Please read the
instructions carefully
before use.
Retain this manual for
future reference.
This appliance must
notbemodiedin
any way - doing so is
illegal and will make
the appliance unsafe
as well as cancel your
warranty.
17

• Keep the heater clean. DO NOT insert objects where the infra-
red tube are located, as this may cause electric shock, re or
damage the heater.
• NEVER touch the appliance with wet or damp hands or feet.
• NEVER expose the appliance to atmospheric conditions (rain,
sun, etc)
• DO NOT use the appliance for anything other than its intended
use.
• DO NOT use this heater in the immediate surroundings of a
bath, a shower or a swimming pool.
• Any repairs that need to be done to the heater must be referred
to an authorized service agent only.
• DO NOT connect the appliance to multiple extension cords or
multiple outlets.
• This heater is not equipped with a device to control the room
temperature. DO NOT use this heater in small rooms when they
are occupied by persons not capable of leaving the room on
their own, unless supervised.
Ensure that children do not play with this heater. This appliance is
not intended or designed for use by persons (including children) with
reduced physical, sensory or mental capabilities or lack of experience
and knowledge, unless they are supervised or given instruction
concerning use of this appliance by a person responsible for their
safety. If the power supply cord is damaged, it must be replaced with
a special cord or assembly, available from the manufacturer or its
service agent.
It is unsafe to use
this heater where it is
close to any
combustible material.
Keep combustible
materials such as
furniture, paper,
clothes and curtains
at least 1m from the
front, sides and rear of
the heater.
We recommend a
waterproof and indoor
socket be used.
How to unplug your heater correctly
18

19
Fig.P
INSTALLATION
Please select the location carefully, allowing 1m clearance from
any combustible surface.
Do not extend the power cord. This appliance must be earthed.
Always make sure that there is no power connected to the heater
during installation.
USING YOUR HEATER
Remember to remove the transit protectors from the tubes before
use.
When the heater is used for the rst time, you may notice smoke
or the smell of burning. This is quite normal and is caused by the
initial heating up of the silica glass tube insulation and also by
dust particles on the elements. This will dissipate in about 5-10
minutes.
This heater can be regulated to three different heat selections:
‘ 1 Bar ’, ‘ 2 Bar ’ and ‘ 3 Bar ’. (Figure P)
MAINTENANCE
It is necessary to periodically wipe the heater and the reector,
depending on the placement and circumstances of its use.
Cleaning the Reector (to be done at least once a year)
1. Ensure that the heater is not plugged into an electrical
socket
2. Remove the dress guard (front chromed wire grill by using a
screwdriver to remove grill securing clips.