Arris Touchstone CM8200B User manual

nbn™setup
guide
Hybrid Fibre Coaxial (HFC)
Connection without pay TV
or existing cable internet
ARSVD01711-a 10/2016

© 2016 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’ and the Aurora device are trademarks of nbn co ltd
ABN 86 136 533 741.
NBN1036 1730014_H_B
Your nbn™
connection kit
Congratulations on switching to the nbn™network.
Your
equipment
guide
This section applies to installing your new nbn™equipment
where you do not already have pay TV or an existing cable
internet service. If you have either of these, turn to the
other side of this booklet.
Connection without pay TV
or existing cable internet
nbn™supplied equipment is the property of nbn and shouldn’t
be removed from your premises. If you move house, your
nbn™supplied equipment must remain – it will not work at any
other location. Ifyou need help with your service, cables or wiring,
contact your service provider.
1 Connection without pay TV or existing cable internet

Your nbn™connection kit should
contain the following equipment.
Please check with your service
provider for any further instructions.
The service provided to you is the responsibility of your phone or internet service provider.
All other cables and equipment are the responsibility and property of you or your phone
or internet service provider. This includes the internal wiring required for additional internal
phone outlets within your home or business.
3. Power adaptor
This powers your nbn™connection box
byconnecting it to your power outlet.
4. nbn™coaxial wall outlet sticker
This sticker will help you identify the coaxial wall
outlet that your nbn™connection box is attached to.
2. Coaxial cable (RG-6)
This connects your coaxial wall outlet to your
nbn™connection box.
1. nbn™connection box (ARRISTouchstone™CM8200B)
Thisconnects to your own or your service provider’s
supplied gateway (router). Your service provider may
request the MAC address (see HFC MAC ID) and serial
number(see S/N) on the bottom panel.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Connecting to the nbn™network 2

This diagram gives you an overview of how
your equipment will be set up.
The following pages will step you through
the process of setting up and connecting
your equipment to thenbn™network.
Connection without pay TV
or existing cable internet
Please note
• As coaxial cables conduct
electricity, you should never
disconnect, tamper with or alter
the coaxial connection without
following the steps outlined in
this guide or consulting your
service provider
• The coaxial cable should not be
pinched, kinked, or bent sharply
– this can cause a break or short
in the cable (which may have
to be replaced, and charges
may apply)
3 Connection without pay TV or existing cable internet

nbn™
connection box
Your own or your service
provider’s gateway (router)
Home phone
(via VoiP)
Coaxial wall
outlet
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Power
outlet
Power adaptor Coaxial cable
(white)
Ethernet cable
(not supplied)
Common home connection
Connecting to the nbn™network 4

Your coaxial wall outlet has a
screw‑in connector that attaches to
the coaxial cable and connects to
your nbn™connection box. You’ll find
it inside your premises and it may
have your service provider’s logo
on it (it’s dierent to your TV
aerial sockets).
Handy tip
If you have more than one
coaxial wall outlet, you’ll
know if the correct coaxial
wall outlet is connected to
the nbn™network when all
four lights on the front panel
of the nbn™connection box
turn solid green. Refer to
pages 9 and 10 for details.
How your coaxial wall outlet may look
Find your coaxial
wall outlet
1
5 Connection without pay TV or existing cable internet

UNI-D1 UNI-D2
Property of nbn
Please do not remove
Reset
To connect your nbn™connection
box to the coaxial wall outlet:
1. Screw one end of the white
coaxial cable into your coaxial
wall outlet and the other end
to the corresponding white
panel on the back of the
nbn™connectionbox
2. Plug one end of the black power
adaptor into the corresponding
black socket on the nbn™
connection box and the other
end to a power outlet
Back panel
Connect your nbn™
connection box
2
Connecting to the nbn™network 6

You’re ready to power up your nbn™connection
box. To do this:
1. Turn on your nbn™connection box by
switching on the power at the wall (there is
no power switch on the nbn™connection box)
2. Allow up to 10 minutes for your nbn™
connection box to start up – the front
panel lights Power,Downstream, Upstream
andOnline will flash (see Section 5 on
pages 9 and 10 for details)
3. When all four lights on the front of the
nbn™connection panel light up solid green,
your nbn™connection boxis working
4. Stick the nbn™coaxial wall outlet sticker onto
the coaxial wall outlet connected to your
nbn™connection box to help you identify it
in the future. You’re nowready to move on
to Section 4 Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
No greenlights?
Check that the coaxial cable is connected
to the coaxial wall outlet securely.
If it is, try connecting your nbn™
connection box to another coaxial wall
outlet. If you still don’t get solid green
lights, contact your service provider.
3Power up your nbn™
connection box
7 Connection without pay TV or existing cable internet

It’s time to connect your gateway (router).
To do this:
1. Plug one end of the service provider’s
supplied (or your own) Ethernet cable
into the yellow data port (UNI‑D1) on the
back panel of your nbn™connection box
2. Plug the other end into your
gateway (router)
For further instructions
Your service provider’s equipment guide
will give you detailed instructions on:
• Connecting your nbn™connection box
toyour gateway (router)
• Connecting your landline phone
and/or other equipment to your
gateway (router)
• Making sure all your equipment is
connected and working correctly
Make sure only compatible
equipment, such as your own or
your service provider’s supplied
gateway (router), is connected to
your nbn™connection box via the
data port (UNI‑D1) located on the
back panel. To check compatibility,
please contact your service provider.
Gateway (router)
UNI-D1 UNI-D2
Property of nbn
Please do not remove
Reset
Back panel
4Connect your
gateway (router)
Connecting to the nbn™network 8

Your nbn™connection box has four
indicator lights on the front panel and
two on the data port (UNI‑D1) on
the back. During normal operation,
the Power, Downstream, Upstream
and Online lights on the front panel
should always be solid green.
O
On Flashing
5What your green
lights indicate
POWER
Indicates power is availabletothe box
DOWNSTREAM
Indicates downstream connectivity
UPSTREAM
Indicates upstream connectivity
ONLINE
Indicates nbn™network connection
Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
9 Connection without pay TV or existing cable internet

Startup sequence
POWER POWER POWER POWER POWER POWER
D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM
UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM
ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE
No power
to the nbn™
connectionbox
Power‑on
self test
Downstream
search
Downstream
found; upstream
search
Downstream
and upstream
found; retrieving
setup information
fromnbn
Ready for
service
Your nbn™connection box may
update itself occasionally or during
the initial start‑up sequence. During
the upgrade, the Downstream and
Upstream indicator lights will flash and
the Power and Online indicator lights
will be solid green.
Connecting to the nbn™network 10

6Troubleshooting
and tips
All your cables and equipment
are plugged in securely and
turned on (if your equipment
is still not working properly,
contact your service provider)
Your nbn™connection box
power cord is plugged in
firmly at bothends
The Power, Online,
Downstream and Upstream
indicator lights on your nbn™
connection box are on (if they
flash for more than 30 minutes,
contact your service provider)
The coaxial cable/s are not
pinched, kinked or bent (this
can cause a break or short in
the cable and may have to be
replaced, and charges may apply)
You have read your service
provider’s guide for further
instructions
Having trouble with your nbn™
connection? Try this checklist:
For more troubleshooting tips
visit nbn.com.au/installation
11 Connection without pay TV or existing cable internet

More questions?
Turn to the centre
pages for FAQs
Notes
Connecting to the nbn™network 12

Who do I contact if I needhelp? If you have any questions or want to report a fault, please call your service provider in thefirst instance, or visit nbn.com.au What if I accidentally damage my nbn™supplied equipment?
Please contact your service provider to have it repaired or replaced (charges mayapply). Is my coaxial cable safe? As coaxial cables conduct electricity, you should never disconnect, tamper with or alter the coaxial connection without consulting your service provider. The coaxial cable should not be pinched, kinked, or bent sharply – this can cause a break or short in the cable (which may have to be replaced, and charges mayapply).
Is my nbn™connection box safe?
Your nbn™connection box
only uses fixed cables and connections, which are not designed to emit any wirelessradiation. If I’m going away, can I unplug my service to save power? nbn recommends leaving your nbn™supplied equipment
connected and powered at alltimes. Can I plug my nbn™connection
box into a power board? Yes; however, it is preferable that your nbn™connection
box is first connected to a fixed power outlet. If this is not possible, then your nbn™connection box can be
plugged into a double adaptor, extension cord or power board. How do I care for my nbn™
connectionbox? You can clean your nbn™
connection box by wiping it with a dry cloth.
Will my monitored security system work over the nbn™network?
Monitored security systems may operate over the nbn™network. However, if you
would like to use an existing system, you should check with your security provider to ensure it is compatible with the nbn™network. You
should test your alarm on the day your service over the nbn™network is activated.
Formoreinformation, visit nbn.com.au/alarms What happens to my nbn™
connection box and other equipment if I move? Your nbn™supplied equipment
is the property of nbn and should not be removed from the premises in which it was installed. Contact your service provider for advice on connecting services at your new premises.
I have moved somewhere with an nbn™connection box, how
do I get itworking? If you move to premises with an existing nbn™connection box,
please contact your service provider to arrange for a new service over the nbn™network
to beactivated. Can I install cabling myself? If you choose to have additional permanent phone or data cabling installed through wall, floor or ceiling cavities, it must be done by an ACMA registered cabler. Your service provider may be able to recommend a registered cabler in your area. Can I connect my phone to a gateway (router) provided by my phonecompany? Yes. Ask your phone service provider how your phone can connect to a gateway (router) that is not the nbn™
connectionbox.
Frequently asked questions

Will my equipment work during a powerblackout? The nbn™network will not work during a power blackout. Consider having an alternate form of communication handy – such as a charged mobile phone. If you have a safety‑critical device such as a medical alarm, fire alarm or lift emergency phone, please speak to your equipment provider about alternatesolutions. I have a medical alarm, whatshould I do? You’ll need to register it with nbn. This will help us identify
premises where support maybe needed to help minimise potential breaks inservice. To register, visit
nbn.com.au/medicalregister or call 1800 227 300, 9am – 5pm AEST, Mon – Fri. You should also contact your medical alarmprovider. Is my nbn™connection boxwireless? No, your nbn™connection box is not a wireless router. You will need to connect a wireless gateway (router) to the UNI‑D1 connector on the rear of your nbn™connection box.
Why do the indicators on my nbn™connection box
continually flash or not lightup? Firstly, ensure the power adaptor is plugged in and switched on and check your coaxial cable is connected to the coaxial wall outlet securely. Your nbn™connection box has
four indicator lights on the front panel which should all be solid green. If one or more indicator lights do not come on solid after 10 minutes, try connecting to another coaxial wall outlet in your premises. If you still don’t get solid green lights, contact your serviceprovider. Can I plug my computer directly to the nbn™
connectionbox? No. You need to connect a gateway (router) supplied by your service provider in order to get your internet and phone service connected. How do I connect my phone? Phone services on the nbn™network will be delivered
via Voice over Internet Protocol (VoIP). Please contact your service provider about phone services and how theyareconnected.
Will my pay TV service beaected? If you have an existing pay TV service that is supplied via the coaxial wall outlet, please check with your service provider that your existing pay TV is supported over the nbn™network.
My pay TV service has stopped working, what do I do? Make sure the splitter is connected to the wall outlet previously connected to your pay TV. Check that one of the cables from the splitter is connected to your nbn™
connection box and the other is connected to your pay TV set top box. Ensure all the connectors are securely tightened. Switch both your nbn™connection box and pay
TV service o then on again. If your pay TV service is still not working, contact your serviceprovider. I have an existing cable internet service, can I keep it running in addition to the nbn™network?
Yes you can. Please refer to the ‘I have pay TV or existing cable internet’ section in this guide.
My existing cable internet service has stopped working, what do I do? Make sure the splitter is connected to the wall outlet previously connected to your pay TV. Check that one of the cables from the splitter is connected to your nbn™
connection box and the other is connected to your pay TV set top box. Ensure all the connectors are securely tightened. Switch both your nbn™connection box and
new cable gateway (router) service o then on again. If your cable internet service is still not working, contact your serviceprovider. What happens if I or my service provider cancels my existing service while I have an adjacent service over the nbn™network?
When your existing service is cancelled, switch o your old gateway (router) and your nbn™
connection box then unplug your old gateway (router) and the splitter from the coaxial wall outlet. Connect the nbn™
connection box directly to the coaxial wall outlet and commence installation as perpage 4.

Notes
More questions?
Turn to the centre
pages for FAQs
Connecting to the nbn™network 12

6Troubleshooting
and tips
All your cables and equipment
are plugged in securely and
turned on (if your equipment
is still not working properly,
contact your service provider)
Your nbn™connection box
power cord is plugged in
firmly at bothends and the
power is turned on
The Power, Online,
Downstream and Upstream
indicator lights on your nbn™
connection box are on (if they
flash for more than 30 minutes,
contact your service provider)
The coaxial cable/s are not
pinched, kinked or bent (this
can cause a break or short
in the cable and may have
to be replaced, and charges
may apply)
The splitter (if used), coaxial
cables and your service
provider’s yellow Ethernet cable
are connected securely between
your nbn™connection box and
the walloutlet
You have read your service
provider’s guide for further
instructions
Having trouble with your nbn™
connection? Try this checklist:
For more troubleshooting tips
visit nbn.com.au/installation
11 Connection with pay TV or existing cable internet

Startup sequence
POWER POWER POWER POWER POWER POWER
D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM
UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM
ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE
No power
to the nbn™
connectionbox
Power‑on
self test
Downstream
search
Downstream
found; upstream
search
Downstream
and upstream
found; retrieving
setup information
fromnbn
Ready for
service
Your nbn™connection box may
upgrade itself occasionally or during
the initial start‑up sequence. During
the upgrade, the Downstream and
Upstream indicator lights will flash and
the Power and Online indicator lights
will be solid green.
Connecting to the nbn™network 10

5
Your nbn™connection box has four
indicator lights on the front panel and
two on the data port (UNI‑D1) on
the back. During normal operation,
the Power, Downstream, Upstream
and Online lights on the front panel
should always be solid green.
What your green
lights indicate
POWER
Indicates power is availabletothe box
DOWNSTREAM
Indicates downstream connectivity
UPSTREAM
Indicates upstream connectivity
ONLINE
Indicates nbn™network connection
O
On Flashing
Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
9 Connection with pay TV or existing cable internet

It’s time to connect your gateway (router).
To do this:
1. Plug one end of the service provider’s
supplied (or your own) Ethernet cable
into the yellow data port (UNI‑D1) on the
back panel of your nbn™connection box
2. Plug the other end into your
gateway (router)
For further instructions
Your service provider’s equipment guide
will give you detailed instructions on:
• Connecting your nbn™connection box
toyour gateway (router)
• Connecting your landline phone
and/or other equipment to your
gateway (router)
• Making sure all your equipment is
connected and working correctly
Make sure only compatible
equipment, such as your own or
your service provider’s supplied
gateway (router), is connected to
your nbn™connection box via the
data port (UNI‑D1) located on the
back panel. To check compatibility,
please contact your service provider.
Gateway (router)
UNI-D1 UNI-D2
Property of nbn
Please do not remove
Reset
Back panel
4Connect your
gateway (router)
Connecting to the nbn™network 8