Arris Touchstone CM8200B User manual

nbn™setup
guide
Hybrid Fibre Coaxial (HFC)
Connection without pay TV
or existing cable internet
ARSVD01711-a 10/2016

© 2016 nbn co ltd. ‘nbn’, ‘bring it on’, ‘Sky Muster’ and the Aurora device are trademarks of nbn co ltd
ABN 86 136 533 741.
NBN1036 1730014_H_B
Your nbn™
connection kit
Congratulations on switching to the nbn™network.
Your
equipment
guide
This section applies to installing your new nbn™equipment
where you do not already have pay TV or an existing cable
internet service. If you have either of these, turn to the
other side of this booklet.
Connection without pay TV
or existing cable internet
nbn™supplied equipment is the property of nbn and shouldn’t
be removed from your premises. If you move house, your
nbn™supplied equipment must remain – it will not work at any
other location. Ifyou need help with your service, cables or wiring,
contact your service provider.
1 Connection without pay TV or existing cable internet

Your nbn™connection kit should
contain the following equipment.
Please check with your service
provider for any further instructions.
The service provided to you is the responsibility of your phone or internet service provider.
All other cables and equipment are the responsibility and property of you or your phone
or internet service provider. This includes the internal wiring required for additional internal
phone outlets within your home or business.
3. Power adaptor
This powers your nbn™connection box
byconnecting it to your power outlet.
4. nbn™coaxial wall outlet sticker
This sticker will help you identify the coaxial wall
outlet that your nbn™connection box is attached to.
2. Coaxial cable (RG-6)
This connects your coaxial wall outlet to your
nbn™connection box.
1. nbn™connection box (ARRISTouchstone™CM8200B)
Thisconnects to your own or your service provider’s
supplied gateway (router). Your service provider may
request the MAC address (see HFC MAC ID) and serial
number(see S/N) on the bottom panel.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Connecting to the nbn™network 2

This diagram gives you an overview of how
your equipment will be set up.
The following pages will step you through
the process of setting up and connecting
your equipment to thenbn™network.
Connection without pay TV
or existing cable internet
Please note
• As coaxial cables conduct
electricity, you should never
disconnect, tamper with or alter
the coaxial connection without
following the steps outlined in
this guide or consulting your
service provider
• The coaxial cable should not be
pinched, kinked, or bent sharply
– this can cause a break or short
in the cable (which may have
to be replaced, and charges
may apply)
3 Connection without pay TV or existing cable internet

nbn™
connection box
Your own or your service
provider’s gateway (router)
Home phone
(via VoiP)
Coaxial wall
outlet
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Power
outlet
Power adaptor Coaxial cable
(white)
Ethernet cable
(not supplied)
Common home connection
Connecting to the nbn™network 4

Your coaxial wall outlet has a
screw‑in connector that attaches to
the coaxial cable and connects to
your nbn™connection box. You’ll find
it inside your premises and it may
have your service provider’s logo
on it (it’s dierent to your TV
aerial sockets).
Handy tip
If you have more than one
coaxial wall outlet, you’ll
know if the correct coaxial
wall outlet is connected to
the nbn™network when all
four lights on the front panel
of the nbn™connection box
turn solid green. Refer to
pages 9 and 10 for details.
How your coaxial wall outlet may look
Find your coaxial
wall outlet
1
5 Connection without pay TV or existing cable internet

UNI-D1 UNI-D2
Property of nbn
Please do not remove
Reset
To connect your nbn™connection
box to the coaxial wall outlet:
1. Screw one end of the white
coaxial cable into your coaxial
wall outlet and the other end
to the corresponding white
panel on the back of the
nbn™connectionbox
2. Plug one end of the black power
adaptor into the corresponding
black socket on the nbn™
connection box and the other
end to a power outlet
Back panel
Connect your nbn™
connection box
2
Connecting to the nbn™network 6

You’re ready to power up your nbn™connection
box. To do this:
1. Turn on your nbn™connection box by
switching on the power at the wall (there is
no power switch on the nbn™connection box)
2. Allow up to 10 minutes for your nbn™
connection box to start up – the front
panel lights Power,Downstream, Upstream
andOnline will flash (see Section 5 on
pages 9 and 10 for details)
3. When all four lights on the front of the
nbn™connection panel light up solid green,
your nbn™connection boxis working
4. Stick the nbn™coaxial wall outlet sticker onto
the coaxial wall outlet connected to your
nbn™connection box to help you identify it
in the future. You’re nowready to move on
to Section 4 Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
No greenlights?
Check that the coaxial cable is connected
to the coaxial wall outlet securely.
If it is, try connecting your nbn™
connection box to another coaxial wall
outlet. If you still don’t get solid green
lights, contact your service provider.
3Power up your nbn™
connection box
7 Connection without pay TV or existing cable internet

It’s time to connect your gateway (router).
To do this:
1. Plug one end of the service provider’s
supplied (or your own) Ethernet cable
into the yellow data port (UNI‑D1) on the
back panel of your nbn™connection box
2. Plug the other end into your
gateway (router)
For further instructions
Your service provider’s equipment guide
will give you detailed instructions on:
• Connecting your nbn™connection box
toyour gateway (router)
• Connecting your landline phone
and/or other equipment to your
gateway (router)
• Making sure all your equipment is
connected and working correctly
Make sure only compatible
equipment, such as your own or
your service provider’s supplied
gateway (router), is connected to
your nbn™connection box via the
data port (UNI‑D1) located on the
back panel. To check compatibility,
please contact your service provider.
Gateway (router)
UNI-D1 UNI-D2
Property of nbn
Please do not remove
Reset
Back panel
4Connect your
gateway (router)
Connecting to the nbn™network 8

Your nbn™connection box has four
indicator lights on the front panel and
two on the data port (UNI‑D1) on
the back. During normal operation,
the Power, Downstream, Upstream
and Online lights on the front panel
should always be solid green.
O
On Flashing
5What your green
lights indicate
POWER
Indicates power is availabletothe box
DOWNSTREAM
Indicates downstream connectivity
UPSTREAM
Indicates upstream connectivity
ONLINE
Indicates nbn™network connection
Front panel
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
9 Connection without pay TV or existing cable internet