Arris Touchstone DG860 User instructions

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Setting up Your
Hargray High Speed
WiFi Integrated
HARG27043_Mdm_Slf_UG_Cvr, Flat: 11”w x 8.5”h, Folded: Flat: 5.5”w x 8.5”h 4C (Cover)
1.877.HARGRAY
Internet Modem

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1
HARG27043_Mdm_Slf_UG_Cts Flat: 11”w x 8.5”h, Folded: Flat: 5.5”w x 8.5”h 4C (Guts)
Welcome to your new WiFi Integrated Modem.
This guide is intended to help you set up your
new equipment. After completing the installation
steps, please refer to Page 10 of the guide for
activation instructions.
Contact Hargray with any questions or for assistance
Activation – 866.531.0177
Technical Support – 843.686.1135
General inquiries – 1.877.HARGRAY
Monday – Sunday
7am – 10pm EST

2
Installing and Connecting
Your Modem
Before you start, make sure that:
• You have all the items you need:
·Modem package
·Coaxial cable (coax)
·Splitter (optional)
·Wall-mount hardware (optional)
• Cable and power outlets are available near the computer.
If a cable outlet is not conveniently located, Hargray can
install a new one.
If you have ordered service, your modem will arrive pre-configured.

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DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
ResetEthernet
10/100/1000
Cable
2
1
4
3
Modem Front Panel
A
e front of the modem has the following indicators:
C E G
B D F
B
Secure: Indicates Wireless Production Setup
(WPS) is active.
WiFi: Indicates the status of the wireless LAN.
Ethernet: Indicates Ethernet connectivity between
the modem and computers.
Online: Indicates internet data transmission status.
US: Indicates upstream connectivity.
DS: Indicates downstream connectivity.
Power: Indicates whether AC power is available
to the unit.
A
C
D
E
F
G

4
DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
ResetEthernet
10/100/1000
Cable
2
1
4
3
Modem Rear Panel
A
e modem rear panel has the following
connectors and controls:
CE B D
WPS button: Begins associating the modem
with a wireless device.
Reset button: Resets the modem as if you
power cycled the unit. Use a pointed non-metallic
object to press this button.
Ethernet (1-4): Connectors for use with a computer
LAN port.
Cable: Connector for the coaxial cable.
Power: Connector for the power cord.
B
A
C
D
E

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ere are a number of factors to consider when
choosing a location to install your modem.
·Is an outlet available nearby? For best results,
the outlet should not be switched and should be
close enough to the modem that extension
cords are not required.
·Is a cable jack available? For best performance,
keep the number of splitters between the jack and
cable drop to a minimum. Each splitter reduces the
signal available to the modem. A large number
of splitters can slow down the Internet connection.
·If you are connecting devices to the Ethernet ports,
can you easily run cables between the modem location
and those devices?
·If you want to mount the modem on a wall, does the location
provide a solid surface for secure attachment? For best results
when mounting the modem on drywall, position the modem
so at least one of the screws is fastened to a stud. This may
prevent the modem from pulling out of the wall in the future.
·If you want to install the modem on a desktop,
is there enough space on either side to keep the
vents clear? Blocking the vents may cause overheating.
·How close are your wireless devices? The modem wireless
connection range is typically 100-200 feet (30-65m).
A number of factors can affect connection range,
as described on Page 6.
Selection and Installation

6
Factors Affecting Wireless Range
A number of factors can affect the usable
range for wireless connections.
Increases range: ·Raising the unit above the devices (for
example, installing the modem in
the upper floor of a multistory dwelling)
Decreases
range:
·Lowering the unit below the devices (for
example, installing the modem in
a basement)
·Metal or concrete walls between the
modem and other devices
·Large metal appliances, aquariums or
metal cabinets between the modem
and other devices
·Interference and RF noise (2.4 GHz
wireless phones, microwave ovens or
other wireless networks)
Note: Note that decreasing the range of your wireless network
may be beneficial, as long as the decreased range is
sufficient for your needs. By limiting your network’s range,
you reduce interference with other networks and make it
harder for unwanted users to find and connect to
your network.
Note: Setting the transmit power level to High increases the
range. Setting it to Medium or Low decreases the
range proportionately.

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ResetEthernet
10/100/1000
Cable
2
1
4
3
Connecting the Modem
CD
Connect one end of the coax cable to the cable outlet or
splitter, and the other end to the modem’s cable connector D.
Tighten the connections by hand, then tighten an additional 1/8
turn with a wrench.
Note: For best performance, use high-quality coax cable and
minimize or eliminate splitters between the cable jack
and the modem.
Insert the plug from the power cord into the Power connector
on the back of the modem Eand insert the power cord into a
convenient AC outlet.
The power light on the front of the modem lights up, then
flashes once. Refer to the LED tables on Page 12. See
Troubleshooting on pages 14-15.
Connect one end of the Ethernet cable to any Ethernet port on
the back of the modem, Cand the other end to the Ethernet
port on a computer, hub or broadband router.
Note: If you are connecting to a computer, use the Ethernet
cable included in the modem package.
1
2
3
E

8
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Reset Ethernet
10/100/1000
Cable
2
1
4
3
Configuring Your Wireless Connection
Security Label
The modem ships with wireless LAN security set by default. See the
security label on your product (shown on image at top) for the factory
security settings: network name (SSID), encryption method, network
key and WPS PIN.
Note: You must set up our computer and other client devices to
work with the security settings on the modem. Refer to the
documentation for your client device for instructions on
setting security. On most computer systems, you only need
to select the network name (SSID) and enter the encryption
key. If your computer or client device supports WiFi Alliance
WPS activate WPS on your computer or client device and
the modem simultaneously to easily set up your
system security.
If you need to modify the modem’s default wireless security
settings, or if you want to configure any other wireless LAN settings,
refer to the instructions on Page 9.

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Accessing the Configuration Interface
Follow these steps to access the configuration interface. You should
have already set up the modem as described in Installing and
Connecting your modem.
If security has been properly set up on your computer to access
the wireless LAN on the modem, use the connection utility for
your operating system to connect to the wireless LAN using its
network name (SSID), as shown on the security label.
If you cannot access the wireless LAN, you must first establish
a wired Ethernet connection between your computer and the
Modem.
In your Web browser, open the page http://192.168.0.1/
to access the wireless router setup.
The Login screen displays.
Note: The default user name is “admin.” The default password
is “password,” in lowercase letters.
Enter the user name and password and click the Apply button
to log in. The System Basic Setup screen displays.
Use the online help information to set configuration parameters
as required.
Note: Most configuration parameters that you may want
to set can be accessed on the System Basic Setup
screen, including the security mode and setting a
system password.
1
2
3
4
Configuring Your Wireless Connection

10
To activate your service, visit us online at activate.hargray.com or call
our automated equipment activation line toll-free at 866.531.0177.
Getting Started
Before you begin, you will need a copy of your Hargray bill. In the
top right-hand corner of the front page of your bill is your 10-digit
account number. You will need this account number to activate
your equipment. If you are unable to locate your account number,
please call 1.877.HARGRAY for assistance. If you are activating your
equipment online, you will also need the CMAC address located on
your equipment.
Instructions for Activating Your Service Online
In order to activate your service online, visit us at
activate.hargray.com. Enter your account number from your
Hargray bill and the CMAC address from your equipment. The
CMAC address is case sensitive and must be entered in ALL CAPS
without any punctuation (i.e., if the CMAC address is listed as
12.BF:34:56:78.12, you would enter 12BF34567812). Please note
that it may take up to 30 minutes for the activation to complete.
Activating Your Service
SN: E52BRL6AM101506
CMAC: 083E0CF82FF3
Hargray bill example CMAC address example
(bottom barcode)

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Instructions for Activating Your Service Via Phone
In order to activate your service over the phone, call us toll-free
at our automated equipment activation line at 866.531.0177. You
will be prompted by the automated system to enter your 10-digit
account number from your Hargray bill. Please note that it may take
up to 30 minutes for the activation to complete.
If you experience any difficulties and require additional technical
support, feel free to contact our local support professionals at
843.686.1135.
Activating Your Service

12
DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
Indicator Lights for the Modem
Your modem has various LED indicator
lights to assist in troubleshooting.
Patterns: Normal Operation (LAN)
The following table shows light patterns
for the Ethernet and wireless LANs
during normal operation.
Mode Ethernet WiFi
AC Power
On = Computer
Connected
Off = Computer
not connected
Flash = Computer
Activity
On = WiFi
Enabled
Off = WiFi
Disabled
Flash =
Computer Activity
No AC Power Off Off
Firmware Upgrade (normal operation) (normal operation)

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ResetEthernet
10/100/1000
Cable
2
1
4
3
Using the Reset Button
Reset Button
Use the Reset button, on the back of the modem to reset the
modem and perform initialization as if you power cycled the unit. You
may need to reset the modem if you are having problems connecting
to the Internet. Using this button will be rare.
Use a pointed non-metallic object to press this button. The photo
to the left shows the location of the Reset button. The Reset button
is recessed to prevent accidental resets. The diagram on the left
shows the location of the reset button.
Resetting the Router to Factory Defaults
To reset the router to factory defaults, press and hold the Reset
button on the back of the modem for more than 15 seconds. This
restores the wireless setup configuration and router configuration
parameters to the factory defaults. You may need to do this if a
misconfiguration has locked out all access.

14
Troubleshooting
e modem is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly
at both ends? If you plugged the power cord into a power strip,
make sure the strip is switched on. Avoid using an outlet controlled
by a wall switch, if possible. Finally, check the fuse or circuit
breaker panel.
I’m not getting on the Internet (all connections).
It may take more than 30 minutes to establish a connection the
first time you power up your modem, especially when many people
are online. Always leave your modem plugged into AC power and
connected to the cable system. Check the front panel lights:
·The Power and Online lights should be on.
·If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be tight. The coax
cable should not be pinched, kinked or bent sharply — any of these
can cause a break or short in the cable (you may need to replace the
cable). If you have one or more splitters between the modem and
CATV outlet, remove the splitters and connect the modem directly to
the outlet.
Proceed to the Ethernet or wireless solutions (next page)
if necessary.
I’m not getting on the Internet (Ethernet).
If you are using a hub, is the hub turned on? Are you using the right
type of Ethernet cable? Use the supplied cable for direct connection
to a computer; use a cross-over cable for connection to a hub.
Press the Reset button on the back of the modem.
A misconfiguration could lock out all access to the modem router. If
you think this has happened, see Resetting the Router to Factory
Defaults on Page 13.

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I’m not getting on the Internet (Wireless).
Check the indicator lights (see Indicator Lights for the Modem on
Page 12) — the WiFi light should be on.
Does your connection utility discover your wireless LAN? If you
turned off “Broadcast SSID,” you need to manually enter the name
of your wireless LAN in the connection utility.
Change your security mode to “WEP” or “disabled.” If you use
“disabled,” enable one of the other security modes as soon as you
find the problem.
A misconfiguration could lock out all access to the modem router.
If you think this has happened, see Resetting the Router to Factory
Defaults on Page 13.
My wireless Internet connection stops working sometimes.
This is usually caused by interference — two common sources are
2.4GHz “remote” telephones and microwave ovens. If you cannot
remove the interfering product, try using a different channel or
setting Protected Mode.
I can get on the Internet, but everything is slow.
If the website you are visiting is very popular, that site may be having
trouble servicing all the requests. If other sites download quickly,
wait for a few minutes and try again. Usage during peak hours may
also affect the connection speed.
Other communications on the LAN or interference with wireless
connections may slow down your connection.
Troubleshooting

16
Notes

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HARG27043_Mdm_Slf_UG_Cvr, Flat: 11”w x 8.5”h, Folded: Flat: 5.5”w x 8.5”h 4C (Cover)
Internet | Television | Telephone Dec_2014