Arris Touchstone DG860 User instructions

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Setting up Your
Hargray High Speed
WiFi Integrated
HARG27043_Mdm_Slf_UG_Cvr, Flat: 11”w x 8.5”h, Folded: Flat: 5.5”w x 8.5”h 4C (Cover)
1.877.HARGRAY
Internet Modem

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HARG27043_Mdm_Slf_UG_Cts Flat: 11”w x 8.5”h, Folded: Flat: 5.5”w x 8.5”h 4C (Guts)
Welcome to your new WiFi Integrated Modem.
This guide is intended to help you set up your
new equipment. After completing the installation
steps, please refer to Page 10 of the guide for
activation instructions.
Contact Hargray with any questions or for assistance
Activation – 866.531.0177
Technical Support – 843.686.1135
General inquiries – 1.877.HARGRAY
Monday – Sunday
7am – 10pm EST

2
Installing and Connecting
Your Modem
Before you start, make sure that:
• You have all the items you need:
·Modem package
·Coaxial cable (coax)
·Splitter (optional)
·Wall-mount hardware (optional)
• Cable and power outlets are available near the computer.
If a cable outlet is not conveniently located, Hargray can
install a new one.
If you have ordered service, your modem will arrive pre-configured.

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DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
ResetEthernet
10/100/1000
Cable
2
1
4
3
Modem Front Panel
A
e front of the modem has the following indicators:
C E G
B D F
B
Secure: Indicates Wireless Production Setup
(WPS) is active.
WiFi: Indicates the status of the wireless LAN.
Ethernet: Indicates Ethernet connectivity between
the modem and computers.
Online: Indicates internet data transmission status.
US: Indicates upstream connectivity.
DS: Indicates downstream connectivity.
Power: Indicates whether AC power is available
to the unit.
A
C
D
E
F
G

4
DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
ResetEthernet
10/100/1000
Cable
2
1
4
3
Modem Rear Panel
A
e modem rear panel has the following
connectors and controls:
CE B D
WPS button: Begins associating the modem
with a wireless device.
Reset button: Resets the modem as if you
power cycled the unit. Use a pointed non-metallic
object to press this button.
Ethernet (1-4): Connectors for use with a computer
LAN port.
Cable: Connector for the coaxial cable.
Power: Connector for the power cord.
B
A
C
D
E

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ere are a number of factors to consider when
choosing a location to install your modem.
·Is an outlet available nearby? For best results,
the outlet should not be switched and should be
close enough to the modem that extension
cords are not required.
·Is a cable jack available? For best performance,
keep the number of splitters between the jack and
cable drop to a minimum. Each splitter reduces the
signal available to the modem. A large number
of splitters can slow down the Internet connection.
·If you are connecting devices to the Ethernet ports,
can you easily run cables between the modem location
and those devices?
·If you want to mount the modem on a wall, does the location
provide a solid surface for secure attachment? For best results
when mounting the modem on drywall, position the modem
so at least one of the screws is fastened to a stud. This may
prevent the modem from pulling out of the wall in the future.
·If you want to install the modem on a desktop,
is there enough space on either side to keep the
vents clear? Blocking the vents may cause overheating.
·How close are your wireless devices? The modem wireless
connection range is typically 100-200 feet (30-65m).
A number of factors can affect connection range,
as described on Page 6.
Selection and Installation

6
Factors Affecting Wireless Range
A number of factors can affect the usable
range for wireless connections.
Increases range: ·Raising the unit above the devices (for
example, installing the modem in
the upper floor of a multistory dwelling)
Decreases
range:
·Lowering the unit below the devices (for
example, installing the modem in
a basement)
·Metal or concrete walls between the
modem and other devices
·Large metal appliances, aquariums or
metal cabinets between the modem
and other devices
·Interference and RF noise (2.4 GHz
wireless phones, microwave ovens or
other wireless networks)
Note: Note that decreasing the range of your wireless network
may be beneficial, as long as the decreased range is
sufficient for your needs. By limiting your network’s range,
you reduce interference with other networks and make it
harder for unwanted users to find and connect to
your network.
Note: Setting the transmit power level to High increases the
range. Setting it to Medium or Low decreases the
range proportionately.

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ResetEthernet
10/100/1000
Cable
2
1
4
3
Connecting the Modem
CD
Connect one end of the coax cable to the cable outlet or
splitter, and the other end to the modem’s cable connector D.
Tighten the connections by hand, then tighten an additional 1/8
turn with a wrench.
Note: For best performance, use high-quality coax cable and
minimize or eliminate splitters between the cable jack
and the modem.
Insert the plug from the power cord into the Power connector
on the back of the modem Eand insert the power cord into a
convenient AC outlet.
The power light on the front of the modem lights up, then
flashes once. Refer to the LED tables on Page 12. See
Troubleshooting on pages 14-15.
Connect one end of the Ethernet cable to any Ethernet port on
the back of the modem, Cand the other end to the Ethernet
port on a computer, hub or broadband router.
Note: If you are connecting to a computer, use the Ethernet
cable included in the modem package.
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2
3
E

8
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Reset Ethernet
10/100/1000
Cable
2
1
4
3
Configuring Your Wireless Connection
Security Label
The modem ships with wireless LAN security set by default. See the
security label on your product (shown on image at top) for the factory
security settings: network name (SSID), encryption method, network
key and WPS PIN.
Note: You must set up our computer and other client devices to
work with the security settings on the modem. Refer to the
documentation for your client device for instructions on
setting security. On most computer systems, you only need
to select the network name (SSID) and enter the encryption
key. If your computer or client device supports WiFi Alliance
WPS activate WPS on your computer or client device and
the modem simultaneously to easily set up your
system security.
If you need to modify the modem’s default wireless security
settings, or if you want to configure any other wireless LAN settings,
refer to the instructions on Page 9.

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9
Accessing the Configuration Interface
Follow these steps to access the configuration interface. You should
have already set up the modem as described in Installing and
Connecting your modem.
If security has been properly set up on your computer to access
the wireless LAN on the modem, use the connection utility for
your operating system to connect to the wireless LAN using its
network name (SSID), as shown on the security label.
If you cannot access the wireless LAN, you must first establish
a wired Ethernet connection between your computer and the
Modem.
In your Web browser, open the page http://192.168.0.1/
to access the wireless router setup.
The Login screen displays.
Note: The default user name is “admin.” The default password
is “password,” in lowercase letters.
Enter the user name and password and click the Apply button
to log in. The System Basic Setup screen displays.
Use the online help information to set configuration parameters
as required.
Note: Most configuration parameters that you may want
to set can be accessed on the System Basic Setup
screen, including the security mode and setting a
system password.
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Configuring Your Wireless Connection