Arris SURFboard SB6190 User manual

SURFboard®SB6190
DOCSIS®3.0 Cable Modem
Quick Start Guide
IMPORTANT!
1. Power ON your computer. The Receive, Send, and Online LEDs on your
cable modem will rst FLASH (blink) and then light up SOLID. See Front
Panel LEDs for LED status information.
Note: If all three LEDs did not light up SOLID, contact your service provider.
2. Open any web browser on your computer, such as Internet Explorer, Google
Chrome, Firefox, or Safari.
3. Type a valid URL (such as www.surfboard.com) in the address bar and
press Enter to test your network connection.
- If the web page opens, your cable modem was set up properly.
- If the web page does not open, you may have to contact your service
provider to set up your Internet service or activate your cable modem.
You must have a live broadband cable connection already
installed in your home before installing the SB6190 Cable
Modem. If not, please contact a service provider for assistance.
When contacting a service provider, you may be asked for the
MAC address and Serial number located on the bottom of
your cable modem (see Modem Label for details).
1. Connect the coaxial cable from the cable wall outlet to the Cable
connector on the rear of your SB6190. Use your hand to tighten each
connector.
2. Connect the Ethernet cable to the Ethernet port on your computer
(or other network device) and to an Ethernet port on the rear of your
SB6190.
3. Connect the power cord to the Power port on the rear of your SB6190
and then plug it into an electrical wall outlet.
This automatically powers ON your SB6190.
Connecting Your Cable Modem
Items Included in the Box
• SB6190 Cable Modem
• Power Supply
• Ethernet Cable
• Software License & Warranty Card
• Quick Start Guide
Testing Your Cable Modem Connection
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
The SURFboard SB6190 User Guide, frequently asked questions (FAQs), and additional product information are available
online at the ARRIS Support website: www.arris.com/consumer.

© 2015 ARRIS Enterprises, Inc. All rights reserved.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by
any means without the written permission of the publisher.
ARSVD01621-a 5/2015
ICON LED STATUS
Green (ON): Indicates power to the modem is properly connected
Green (ON): Indicates a downstream (receive data) channel
connection
Blue* (ON): Indicates a bonded downstream (receive data) channel
connection
Green (ON): Indicates an upstream (send data) channel connection
Blue* (ON): Indicates a bonded upstream (send data) channel
connection
Green (ON): Indicates Internet connectivity
*High-speed data service may not be available in your location. Check with
your service provider for more information.
Place Label Here
Please note: The SB6190 modem
label is also located on the bottom
of your cable modem. The label
contains specic ID information for
your cable modem.
To receive cable service, your
service provider may request the
Media Access Control (MAC)
address (see HFC MAC ID) and
serial number (see S/N) listed on
the modem label.
Front Panel LEDs
Quick Start Guide
Modem Label
SURFboard®SB6190
DOCSIS®3.0 Cable Modem
During normal operation, the
POWER, RECEIVE, SEND, and
ONLINE LEDs should always be
lit SOLID. The LINK LED should
FLASH during data transfer.
Note: During startup, all LEDs
will FLASH and then light up
SOLID, in sequence. If an LED
lights up SOLID and the next LED
does not FLASH, please contact
your service provider.
Power
Receive
Send
Online