Arris Touchstone CM300 User manual

Touchstone™ CM300 Cable Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, or checking your email, the Touch-
stone C 300 Cable odem brings it all to you faster and more reliably. The high-
speed, always-on connection won’t keep you waiting.
The Touchstone C 300 Cable odem provides a USB connection for easy hookup
to USB-capable PCs, and a 10/100 Base-T Ethernet connection for a LAN or individ-
ual computer. You can use both connections at the same time.
Installation can be as simple as making three connections and restarting your com-
puter. Your cable company will provide help with any special requirements.
Follow the links below for more information and detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Cable odem
Installing USB Drivers on Your PC
Using the Cable odem
Troubleshooting
Product Specifications
Glossary

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohib-
ited.
Copyright © 2002 ARRIS International, Inc. Patents pending. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-
bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks of ARRIS Licensing Company. All other trademarks and registered trademarks are the
property of their respective holders.
Document number: ARSVD00617
Release 1 Preliminary 1.1 October 2002

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Safety Requirements
ARRIS complies with the applicable requirements for performance, construction, la-
beling, and information as outlined below:
• Do not use the Cable odem near water (i.e. wet basement, bathtub, sink
or near a swimming pool, etc.). Avoid pouring or spilling liquids on the Cable
odem.
• Avoid using and/or connecting the Cable odem during an electrical storm.
• Do not locate the Cable odem near a heat source (i.e. heat registers, space
heaters, fireplaces, etc.).
• Use only AC adapter and power cord included with the Cable odem.
• Install the Cable odem near an easily accessible AC socket-outlet.
Markings, Symbols, and Labels
Regulatory Symbols
No user serviceable parts inside.
Refer service to qualified
personnel only!
This device complies with Part 15, Class B of
the FCC Rules. Operation is subject to the
following two conditions: (1) This device may
not cause harmful interference. (2) This
device must accept any interference
received, including interference that may
cause undesired operation
.
12 V, 0.75 A ma
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Functional ndicators
Radio Frequency Emissions and mmunity
This device complies with part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Product Safety
UL listed per UL60950.
European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(E C) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE arking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS, 3871 Lake-
field Drive, Suite 300, Suwanee, GA 30024.
Symbol Definition
Instructions: The exclamation point within a triangle alerts you to the pres-
ence of important operating and maintenance instructions.
Alternating Current: A terminal to which or from which an alternating (sine
wave) current or voltage may be applied or supplied.
Direct Current: A terminal to which or from which a direct current or voltage
may be applied or supplied.

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Getting Started
About Your New Cable Modem
The Touchstone C 300 Cable odem is a DOCSIS 1.1-compliant (and DOCSIS 2.0
A-TD A ready) cable modem with the following features:
• Speed: much faster than dialup or ISDN service
• Convenience: supports USB 1.1 and Ethernet; both can be used simulta-
neously
• Security: a Standby button lets you isolate connected computer(s) from
the Internet without shutting off the Cable odem
• Compatibility: supports tiered data services (if offered by your cable
company)
• Enhanced troubleshooting: a web-based interface lets you access Cable o-
dem status information from a computer connected to the Cable odem
What’s in the Box?
ake sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Cable odem
• AC Adapter
• Quick Installation Guide
• USB Cable
• Ethernet Cable
• CD-RO
What’s on the CD?
The CD provides the following items:
• Animated Installation Guide
• Quick Install Guide
• User’s Guide
• Adobe Acrobat Reader
• ARRIS Contact Information
• End User License Agreement

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tems You Need
If you are installing the Cable odem yourself, make sure you have the following
items on hand before continuing:
• Cable modem package : see What’s in the Box? for a list of items in the
package.
• Coaxial cable (coax) : as shown in the picture to the left, this is a thin ca-
ble with a connector on each end. It is the same kind of wire used to connect
your television for cable TV. You can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends.
(There are two types of connectors, slip-on and screw-on; the screw-on
connectors are best for use with your Cable odem.) The coax should be
long enough to reach from your Cable odem to the nearest cable outlet.
ARRIS recommends using only high-quality RG-6 coax.
• Splitter (optional) : provides an extra cable connection by splitting a single
outlet into two. You may need a splitter if you have a TV already connected
to the cable outlet that you want to use. You can buy a splitter from any
electronics retailer and most discount stores; you may also need a short
piece of coaxial cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Cable odem and TV to the splitter.
• nformation packet : your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this
information carefully and contact your cable company if you have any ques-
tions.
Coax Cable

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USB or Ethernet?
There are two ways to connect your computer (or other equipment) to the Cable
odem. The following will help you decide which is best for you:
USB
USB (Universal Serial Bus) is meant for connecting a variety of accessories, such
as keyboards, mice, printers, and communications devices (including cable mo-
dems) to a single PC. Use the USB connection if you have only one computer, and
the computer is using a Windows operating system (Windows 98 Second Edition or
later).
The Cable odem package comes with a 4-foot (1.2m) USB cable; you can pur-
chase a longer cable if necessary at a computer retailer. Ask for an USB A/B
cable —it has a long narrow connector on one end (to connect to the PC) and a
square connector on the other end (to connect to the Cable odem).
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). Use the Ethernet connection if your PC does not use Windows,
or you want to share the Cable odem connection with several computers.
Note: To connect two or more computers to the Ethernet port, you need a hub
or broadband router (available at computer retailers).
The Cable odem package comes with a 4-foot (1.2m) Ethernet cable (the connec-
tors look like wide telephone connectors); you can purchase more cables if neces-
sary at a computer retailer. If you are connecting the Cable odem directly to a PC,
or to an Ethernet hub or broadband router with a cross-over switch, ask for
Category 5 (CAT5) straight-through cable. If you are connecting the Cable odem
to an Ethernet hub or broadband router without a crossover switch, ask for a Cat-
egory 5 crossover cable.
Both
If you have two or more computers, you can connect one computer to the Cable
odem’s USB port and one or more to the Ethernet port. To connect two or more
computers to the Ethernet port, you need a hub or broadband router (available at
computer retailers).
USB Cable
Ethernet Cable

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System Requirements
The Touchstone Cable odem operates with most computers. The following de-
scribes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Cable odem, you need DOCSIS high-speed Internet service from your
cable company.
Windows
Ethernet connection: Windows 95 or later
USB connection: Windows 98 SE (Second Edition) or later
MacOS
Ethernet connection only: System 7.5 or later; Open Transport recommended
Linux/other Unix
Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in
the kernel
Others
Ethernet connection only: ask your cable company for help

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nstalling and Connecting Your Cable
Modem
Before you start, make sure that:
• The cable company has set up your account. You should have an information
packet that describes your service.
• The Cable odem serial number and AC address matches the number
shown in your information packet.
• Cable and power outlets are available near the chosen location.
Getting Service
If you purchased your ARRIS Cable odem through your local cable company, you
should already have everything you need to connect and use it.
If you have not already arranged for high-speed Internet service from your cable
company, contact the cable company’s sales office.

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Front Panel
The front of the Cable odem has the following indicators and controls:
1 Ethernet : flickers when sending or receiving data to the PC over the Ether-
net connection; on steadily otherwise.
2 USB : blinks when sending or receiving data to the PC over the USB connec-
tion; on steadily otherwise.
3 Cable : blinks when sending or receiving data on the cable system; on
steadily otherwise.
4 Online : blinks when the Cable odem is isolated from the Internet (by
pressing the Standby button on the rear of the Cable odem); on when the
Cable odem is connected.
5 Power : blinks when the Cable odem is setting up; on steadily when ready
for use.
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