AT&T SB67030 Service manual

Synapse
™
Administrator’s Guide
© 2009-2011Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are trademarks of AT&T Intellectual
Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 8.0 1/11

Synapse Administrator’s Guide
Popular Topics 2
P OPULAR T OPICS
Click on any of these shortcuts to get to one of these frequently used topics.
“Recommended Installation Sequence” on page 25
“Call Forward All and Call Fwd–NA (No Answer)” on page 46
“Log in as Administrator” on page 68
“Auto Attendant” on page 81
“Ring Groups” on page 134
“Updating Devices” on page 181

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Synapse Administrator’s Guide
C ONTENTS
Popular Topics........................................................................................................................................................... 2
“Recommended Installation Sequence” on page 25 .................................................................................................................................................................2
“Call Forward All and Call Fwd–NA (No Answer)” on page 46............................................................................................................................................2
“Log in as Administrator” on page 68...............................................................................................................................................................................................2
“Auto Attendant” on page 81................................................................................................................................................................................................................2
“Ring Groups” on page 134....................................................................................................................................................................................................................2
“Updating Devices” on page 181.........................................................................................................................................................................................................2
Preface........................................................................................................................................................................ 9
Using This Guide ...........................................................................................................................................................................................................................................9
Topic Navigation ........................................................................................................................................................................................................................................10
Text Conventions .......................................................................................................................................................................................................................................12
Deskset and Cordless Handset Menu Navigation ....................................................................................................................................................13
Additional Documentation ....................................................................................................................................................................................................................13
System Description ................................................................................................................................................14
System Overview .......................................................................................................................................................................................................................................17
[ATA] System Installation Overview with Optional Analog Terminal Adapter..........................................................................................18
Network Configuration............................................................................................................................................................................................................................19
System Communication Overview ...................................................................................................................................................................................20
Within-System Communication.................................................................................................................................................................................20
Communication with the PSTN .................................................................................................................................................................................20
IP Addresses and Connectivity..................................................................................................................................................................................21
Extension Assignments .................................................................................................................................................................................................22
Analog Line Bypass Jack..............................................................................................................................................................................................22
Accessories .........................................................................................................................................................................................................................22

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Synapse Administrator’s Guide
Telephone Line Configuration.............................................................................................................................................................................................................23
[ATA] Additional Considerations for Fax Machine Line Assignment ..............................................................................................................23
[ATA] Analog Telephones ....................................................................................................................................................................................................24
Recommended Installation Sequence.............................................................................................................................................................................................25
Site Preparation.........................................................................................................................................................................................................................26
Network requirements...................................................................................................................................................................................................26
Other Preparations..........................................................................................................................................................................................................27
PSTN Gateway Operation......................................................................................................................................................................................................................28
[T1] T1 Gateway Operation..................................................................................................................................................................................................................30
[ATA] ATA Operation...............................................................................................................................................................................................................................32
Recovery After Power Failure..............................................................................................................................................................................................................35
[PSTN] Using the Analog Line Bypass Jack................................................................................................................................................................36
Getting Started .......................................................................................................................................................37
Gateway Front Panel Interface...........................................................................................................................................................................................................38
Gateway Configuration..........................................................................................................................................................................................................40
Upgrade Gateway Software ................................................................................................................................................................................................41
Gateway Reset...........................................................................................................................................................................................................................43
Deskset Admin Settings .........................................................................................................................................................................................................................44
Call Forward All and Call Fwd–NA (No Answer) .......................................................................................................................................................................46
Call Forward–NA to a Mailbox...........................................................................................................................................................................................48
Call Forward–NA to an Extension....................................................................................................................................................................................49
Call Forward–NA to an Outside Phone Number ......................................................................................................................................................50
Fwd/Trans to Outside Line ...................................................................................................................................................................................................................51
IP Settings .....................................................................................................................................................................................................................................................52
Set/Edit Static IP ......................................................................................................................................................................................................................54
IP Status........................................................................................................................................................................................................................................55
Reset User Password ...............................................................................................................................................................................................................................56
Upgrade Deskset Software ...................................................................................................................................................................................................................57
Deskset Reset.............................................................................................................................................................................................................................59

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Synapse Administrator’s Guide
[ATA] ATA Front Panel Interface.......................................................................................................................................................................................................60
[ATA] Configuration ................................................................................................................................................................................................................61
[ATA] Upgrade ATA Software.............................................................................................................................................................................................62
[ATA] Reset .................................................................................................................................................................................................................................64
System Configuration ............................................................................................................................................65
The Web User Interface (WebUI).......................................................................................................................................................................................................66
WebUI Overview........................................................................................................................................................................................................................67
Log in as Administrator.........................................................................................................................................................................................................68
Error Handling ............................................................................................................................................................................................................................70
System Settings..........................................................................................................................................................................................................................................71
System Information and WebUI Menus.........................................................................................................................................................................72
System Basic Settings ...........................................................................................................................................................................................................76
Auto Attendant..........................................................................................................................................................................................................................81
Auto Attendant Timing..................................................................................................................................................................................................82
Auto Attendant Main Menu Selection....................................................................................................................................................................84
Auto Attendant Schedule ............................................................................................................................................................................................85
Creating Auto Attendant Menus...............................................................................................................................................................................86
Auto Attendant Voice Prompts.................................................................................................................................................................................90
Auto Attendant Menu Choices ..................................................................................................................................................................................92
Name Recording for Auto Attendant Directory................................................................................................................................................93
Dial Plan Settings .....................................................................................................................................................................................................................96
[T1] Direct Inward Dial (DID) ........................................................................................................................................................................................... 101
[T1] DID Configuration ............................................................................................................................................................................................... 101
[T1] DID Assignments ................................................................................................................................................................................................. 105
[ATA] Fax Overview.............................................................................................................................................................................................................. 107
[ATA] Fax Configuration............................................................................................................................................................................................ 108
[ATA] Fax Settings........................................................................................................................................................................................................ 109
[ATA] Group Mailbox ........................................................................................................................................................................................................... 110
[ATA] Group Mailbox Quotas.................................................................................................................................................................................. 110
[ATA] Group Mailbox Custom Greeting............................................................................................................................................................. 116

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Synapse Administrator’s Guide
Hold Settings and [ATA] Music on Hold (MoH) ...................................................................................................................................................... 118
[ATA] Overhead Paging Overview................................................................................................................................................................................ 122
[ATA] Single-Zone Paging........................................................................................................................................................................................ 123
[ATA] Multi-Zone Paging........................................................................................................................................................................................... 125
[ATA] Verified Overhead Paging Devices ......................................................................................................................................................... 126
[ATA] Setting Up Overhead Paging..................................................................................................................................................................... 127
[ATA] Single-Zone Overhead Paging.................................................................................................................................................................. 128
[ATA] Multi-Zone Overhead Paging .................................................................................................................................................................... 130
Paging Zones........................................................................................................................................................................................................................... 131
Ring Groups.............................................................................................................................................................................................................................. 134
System Directory.................................................................................................................................................................................................................... 139
Trunk Naming .......................................................................................................................................................................................................................... 140
Trunk Reservation (Outgoing Calls) ............................................................................................................................................................................. 141
[PSTN] Trunk Routing (Incoming Calls)...................................................................................................................................................................... 142
Reconfiguration of an Existing System....................................................................................................................................................................... 143
Extension Settings.................................................................................................................................................................................................................................. 145
Extension Basic Settings.................................................................................................................................................................................................... 146
Extension Directory .............................................................................................................................................................................................................. 150
Quick-Dial Keys ...................................................................................................................................................................................................................... 153
Voicemail Distribution .......................................................................................................................................................................................................................... 154
[ATA] ATA Settings................................................................................................................................................................................................................................ 158
[ATA] FXS Ports...................................................................................................................................................................................................................... 159
[ATA] Analog Telephone Overview.............................................................................................................................................................................. 161
[T1] T1 Settings ....................................................................................................................................................................................................................................... 162
[T1] Configure T1 Settings................................................................................................................................................................................................ 163
[T1] T1 Diagnostics............................................................................................................................................................................................................... 166
Device Management.............................................................................................................................................................................................................................. 167
Deleting Devices .................................................................................................................................................................................................................... 168
Deleting an Extension (Deskset)............................................................................................................................................................................ 168
Considerations when deleting a Gateway or an ATA................................................................................................................................. 168
[T1] Deleting a T1 Gateway..................................................................................................................................................................................... 169

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Synapse Administrator’s Guide
[ATA] Deleting an ATA............................................................................................................................................................................................... 169
Delete a Device.............................................................................................................................................................................................................. 170
Change an Extension Number ........................................................................................................................................................................................ 171
Back Up and Restore Settings ........................................................................................................................................................................................ 172
Back Up and Restore Extension Settings.......................................................................................................................................................... 173
Back Up and Restore System Settings............................................................................................................................................................... 177
Updating Devices................................................................................................................................................................................................................... 181
Device Log ................................................................................................................................................................................................................................ 186
Help ............................................................................................................................................................................................................................................................... 187
Product Registration ............................................................................................................................................................................................................................. 188
Troubleshooting....................................................................................................................................................189
Common Troubleshooting Procedures ........................................................................................................................................................................................ 190
[PSTN] Resolving Audio Echoes..................................................................................................................................................................................... 190
Resolving General Audio Issues..................................................................................................................................................................................... 192
Reintroducing a Deskset Into the System................................................................................................................................................................. 193
Reintroducing a Gateway or ATA Into the System............................................................................................................................................... 196
Power Failure Recovery Procedure.............................................................................................................................................................................. 198
General Troubleshooting .................................................................................................................................................................................................................... 199
Gateway Troubleshooting .................................................................................................................................................................................................................. 211
Deskset Troubleshooting .................................................................................................................................................................................................................... 219
[Handset] SB67040 Cordless Handset........................................................................................................................................................................................ 233
[Headset] TL7600 Cordless Headset............................................................................................................................................................................................ 240
[ATA] SB67050 ATA Troubleshooting.......................................................................................................................................................................................... 245
[ATA] General Troubleshooting ..................................................................................................................................................................................... 245
[ATA] Music on Hold (MoH).............................................................................................................................................................................................. 247
[ATA] Overhead Paging (OHP) ....................................................................................................................................................................................... 250
[ATA] Fax Configuration .................................................................................................................................................................................................... 261
[ATA] Analog Phone............................................................................................................................................................................................................ 265
[ATA] Group Mailbox ........................................................................................................................................................................................................... 267

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Synapse Administrator’s Guide
Appendixes ............................................................................................................................................................268
Appendix A: Technical Specifications ........................................................................................................................................................................................... 268
Appendix B: Default Settings............................................................................................................................................................................................................ 271
Appendix C: Maintenance................................................................................................................................................................................................................... 275
Appendix D: Important Safety Instructions................................................................................................................................................................................ 276
Appendix E: Limited Warranty.......................................................................................................................................................................................................... 278
Glossary..................................................................................................................................................................282

Synapse Administrator’s Guide
Preface 9
P REFACE
This administrator’s guide provides instructions for setting up your Synapse system with software version 1.6.20. See page 76 for
instructions on checking the software version on the Gateway, the Deskset, and the ATA. We recommend that you make one
person the System Administrator (SA) who is responsible for controlling the system-wide features described in this guide.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 276 of this manual. Please read
this administrator's guide thoroughly for all the information necessary to install and operate your new AT&T product.
Using This Guide
The following sections provide instructions for using this guide:
“Topic Navigation” on page 10
“Text Conventions” on page 12
“Deskset and Cordless Handset Menu Navigation” on page 13.
For customer service or product information, contact the person who installed your system. If your installer is
unavailable, visit our web site at www.telephones.att.com/smb or call 1 [phone]. In Canada,
dial 1 [phone].
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen, in others, full size text conveys the intended information.

Preface 10
Synapse Administrator’s Guide
Topic Navigation
This administrator’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates
the navigation conventions within the administrator’s guide.
Figure 1. Administrator’s Guide Navigation
Task Link
Click on this link to move to the beginning
of the instructions for this task.
Back to Table of Contents
Click on the page heading to
move to the Table of Contents.
Previous
and Next
Page
Back to
Last Page
Viewed

Preface 11
Synapse Administrator’s Guide
Figure 2 illustrates the navigation features of Adobe® Reader.
Figure 2. Acrobat Reader Navigation
Adobe Reader
Navigation
Click on a
bookmark to go to
the first page of
the listed topic.
Adobe Reader Find (Ctrl +F)
Enter words or phrases that you
want to find in this document.
Adobe Reader Search
Select Edit –> Search...
on the Menu bar to open
this tool which creates a
list of all instances of a
word or phrase. You can
also search all files in
any folder.

Preface 12
Synapse Administrator’s Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that displays on the screen in a title, menu, or
prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 10 Identifies a hyperlink to another part of this document or, if it
begins with ”www”, an Internet web site. You need Internet
access to view web sites.
[PSTN], [T1], [ATA], [Handset], [Headset] Identifies information predominately about devices and
capabilities beyond the basic configuration of a Gateway and
67030 Desksets. See “System Description” on page 14.
Example of a Note.
Example of a Caution.
Notes give more information, usually in a
procedure.
A caution means that loss of data or unintended
circumstances may result.

Preface 13
Synapse Administrator’s Guide
Deskset and Cordless Handset Menu Navigation
To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric
key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and
quick-start guides, are available at www.telephones.att.com/synapseguides.

Synapse Administrator’s Guide
System Description 14
CHAPTER
1
S YSTEM D ESCRIPTION
The Synapse™ Business Phone System from AT&T is for businesses that need up to 100
extensions. This system can support up to 16 analog phone lines and 23 T1 PRI voice
channels. The system can support up to 39 simultaneous calls.
The Synapse Business Phone System provides simplicity without sacrifice—it's simple to
install, manage, and use, without sacrificing any of the features you need and expect from a
business telephone system.
Each system needs a person to perform system administration functions such as setting up
and modifying system configurations. This system administrator (SA) can be an employee or
your telephone equipment provider.
Someone may also be designated the system operator. This is the extension that outside
callers reach by dialing 0(zero) when the Auto Attendant operator feature is enabled or that
system users reach at any time by dialing 0(zero). When the Auto Attendant is disabled, all
outside calls, by default, go to the system operator.
This chapter provides an overview of the functions and features of the Synapse system:
“System Overview” on page 17
“Network Configuration” on page 19
“PSTN Gateway Operation” on page 28
“[ATA] ATA Operation” on page 32
“Recovery After Power Failure” on page 35.

System Description 15
Synapse Administrator’s Guide
The Synapse system includes the following components. Each system must include at
least one Gateway, and it can be either a PSTN or T1 Gateway. Each PSTN Gateway
supports up to four analog telephone lines. Up to four PSTN Gateways can support up
to 16 analog telephone lines. The T1 Gateway supports up to 23 T1 PRI voice channels.
1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to
four analog outside telephone lines. The system can have up to four PSTN
Gateways, supporting up to 16 telephone lines. Information that is only about the
PSTN Gateway is designated by [PSTN] in this administrator’s guide.
2. AT&T SB67060 T1 Gateway — The T1 Gateway supports the T1 PRI (Primary Rate
Interface) that provides access to up to 23 voice channels to support up to 23
simultaneous calls. The system can have only one T1 Gateway. Information that is
only about the T1 Gateway is designated by [T1] in this administrator’s guide.
3. AT&T SB67030 Deskset — Systems with software versions 1.6.xx and newer
support up to 100 Desksets. Previous software versions support up to 50 Desksets.
4. AT&T SB67040 Cordless Accessory Handset (Optional) — The Cordless Handset
duplicates many of the Deskset features and provides a high degree of mobility.
Information that is only about the Cordless Handset is designated by [Handset] in
this administrator’s guide.
5. AT&T TL7600 Cordless Headset (Optional) — The Headset lets you work while you
talk. Information that is only about the Cordless Headset is designated by [Headset]
in this administrator’s guide.
6. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the
integration of non-Synapse devices, such as analog telephones, a fax machine,
overhead paging equipment, and a music-on-hold source into the Synapse system.
It also provides Group Mailboxes to allow different people to access the same
Mailbox. A system can have one ATA. Information that is only about the ATA is
designated by [ATA] in this administrator’s guide.
6
1
3
45
2

System Description 16
Synapse Administrator’s Guide
7. Web User Interface (WebUI) — The WebUI provides the ability to customize your
system for your business from a PC that is on the same Local Area Network. The
WebUI resides on the Gateways, ATA, and Desksets, and is updated with the device
software updates, which are available online at
www.telephones.att.com/smb.
Systems with software version 1.6.20 support the features described in this
administrator’s guide. All Gateways, ATAs, and Desksets should have software
version 1.6.20 installed.
To determine the software version of Gateways and the ATA, from their Idle
screens, press SELECT, SELECT, and then DOWN. The software version displays,
as shown in Figure 3.
To determine the Deskset software version, press MENU, then Deskset
Information, and then SELECT. See the P Firmware version as shown in Figure 4.
Figure 3. PSTN Gateway Software
Version
Figure 4. Deskset Software Version
Install these system components using the instructions in the Synapse
Installation Guide at www.telephones.att.com/synapseguides. When
your installation is complete, back up the Deskset and system settings. See
“Back Up and Restore Settings” on page 172 in this manual.
7
SW Ver: v1.6.20
FW V er: Z003
Device Info
Quick
Dial
Model No: SB67030
Status: Synchronized
IP Address: 192.168.1.3
MAC Address: 00:11:A0:00:12:8D
Serial No: CBJ003235
Boot Ver: 2.5.3
P Firmw are Ver: v1.6.20
Deskset Information
Ex it
Use or to scroll. Press
Ex it
when
done.

System Description 17
Synapse Administrator’s Guide
System Overview
If you install one SB67010 PSTN Gateway or SB67060 T1 Gateway and then one Deskset, the feedback described in this
administrator’s guide matches what you see on your system devices. The first Deskset defaults to being assigned as extension
200. Subsequent Desksets are assigned sequential extension numbers. A system must have at least one PSTN Gateway or one
T1 Gateway. There can be up to four PSTN Gateways, and a system can include both a T1 Gateway and PSTN Gateways. Figure 5
illustrates the minimum components needed to make the system work (blue line = telephone; red lines = Ethernet).
Figure 5. Simplified System (PSTN Gateway Shown)
The system uses a Local Area Network (LAN) for system communication. It uses Public Switched Telephone Network
(PSTN) connections for outside calls.
You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to an SB67030
Deskset, and up to a maximum of five Desksets can have cordless accessories. When a Deskset has cordless accessories,
they are all part of the same extension, and only one extension device can be used at a time.
To integrate the Headset into the system, see “User Settings” in the Synapse User’s Guide at
www.telephones.att.com/synapseguides, rather than the manual that is packaged with the Headset.
Deskset PSTN GatewayLocal Area Network (LAN) PSTN Plug

System Description 18
Synapse Administrator’s Guide
[ATA]System Installation Overview with Optional Analog Terminal Adapter
If you have non-Synapse devices that you want to attach to the system, you will need an AT&T SB67050 Analog Terminal Adapter
(ATA). The ATA allows you to attach hardware such as conference phones, overhead paging equipment, a fax machine, or a source
for Music On Hold (MoH) to Synapse. Figure 6 illustrates a more complex installation (blue lines = telephone; red lines = Ethernet;
orange lines = audio), but there are different options for attaching some of the equipment to the ATA.
Install the ATA after you have installed at least one Gateway and the Desksets.
Figure 6. Example of a System Featuring an ATA
Deskset GatewayLocal Area Network (LAN) PSTN Plug
Music on
Hold
Source
Fax Machine ATA
Analog
Telephone/
Conference
Phone
Overhead
Paging
System

System Description 19
Synapse Administrator’s Guide
Network Configuration
The system shown in Figure 7 differs from conventional telephone systems in that calls are not coordinated by a central
controller. Instead, the system uses a distributed control system over a new or existing LAN.
Figure 7. Sample System Network

System Description 20
Synapse Administrator’s Guide
System Communication Overview
Synapse system devices are connected to a LAN via 10/100 Ethernet ports so they can
communicate with each other. Gateways also connect to the Public Switched Telephone
Network (PSTN) for outside calls. All devices require AC power.
Within-System Communication
When two or more Synapse devices are connected to the same subnet of a LAN, they
automatically recognize each other and synchronize with each other. You can view the
connection status of a Deskset by pressing MENU, then 4on the Deskset dial pad to
display the Deskset Information screen. The second line of the screen shows the
synchronization status, as shown in Figure 8. The third line shows the Deskset IP address.
Gateways and the ATA display synchronization status and their IP addresses on their idle
screens as shown in Figure 10.
The system also assigns each device a local Internet protocol (IP) address (a link-local
address, which starts with 169.254), as shown in Figure 9. The local address is used for
communication among the Synapse devices. All local addresses are self-managed at each
device.
Communication with the PSTN
Gateways route calls between the PSTN and the internal IP-based Synapse system. Each
PSTN Gateway provides four PSTN jacks for plugging in up to four phone lines and the T1
Gateway provides one T1 jack that supports up to 23 voice channels. You can combine
up to four SB67010 PSTN Gateways and one T1 Gateway to support up to 39
simultaneous outside phone calls. One hundred Desksets can be connected to the
network subnet.
The first PSTN Gateway's lines are assigned as lines 1 through 4. If a second PSTN
Gateway is connected to the network, it is assigned lines 5 through 8.
Figure 8. Deskset Information, Top
Figure 9. Deskset Information,
Bottom
Figure 10. PSTN Gateway Idle
Screen
Quick
Dial
Model No: SB67030
Status: Synchronized
IP Address: 192.168.1.3
MAC Address: 00:11:A0:00:12:8D
Serial No: CBJ003235
Boot Ver: 2.5.3
P Firmw are Ver: v1.6.20
Deskset Information
Ex it
Use or to scroll. Press
Ex it
when
done.
Quick
Dial
Serial No: CBJ003235
Boot Ver: 2.5.3
P Firmw are Ver: v1.6.20
V Firmw are Ver: D023
Hand s et: Not Regis ter ed
Head s et: Not Regis ter ed
Local Address: 169.254.8.74
Deskset Information
Ex it
Use or to scroll. Press
Ex it
when
done.