ATEN CubiQ CM0264 User manual

2x4 DVI-HD Audio/Video Matrix KVMP Switch
CM0264
User Ma ual
www.aten.com

CM0264 User Manual
ii
FCC I formatio
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT: This equipment has been tested and found to omply with the
limits for a Class B digital servi e, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable prote tion against harmful
interferen e in a residential installation. Any hanges or modifi ations made to
this equipment may void the user’s authority to operate this equipment. This
equipment generates, uses, and an radiate radio frequen y energy. If not
installed and used in a ordan e with the instru tions, may ause harmful
interferen e to radio ommuni ations. However, there is no guarantee that
interferen e will not o ur in a parti ular installation. If this equipment does
ause harmful interferen e to radio or television re eption, whi h an be
determined by turning the equipment off and on, the user is en ouraged to try
to orre t the interferen e by one or more of the following measures:
Reorient or relo ate the re eiving antenna.
In rease the separation between the equipment and re eiver.
Conne t the equipment into an outlet on a ir uit different from that to
whi h the re eiver is onne ted.
Consult the dealer or an experien ed radio/TV te hni ian for help.
FCC Caution: Any hanges or modifi ations not expressly approved by the
party responsible for omplian e ould void the user's authority to operate this
equipment.
KCC Statement
HDMI Trademark Statement
The terms HDMI, HDMI High-Definition Multimedia Interfa e, and the
HDMI Logo are trademarks or registered trademarks of HDMI Li ensing
Administrator, In .
RoHS
This produ t is RoHS ompliant.

CM0264 User Manual
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SJ/T 11364-2006
The following ontains information that relates to China.

CM0264 User Manual
iv
User I formatio
O li e Registratio
Be sure to register your produ t at our online support enter:
Telepho e Support
For telephone support, all this number:
User Notice
All information, do umentation, and spe ifi ations ontained in this
manual are subje t to hange without prior notifi ation by the
manufa turer. The manufa turer makes no representations or warranties,
either expressed or implied, with respe t to the ontents hereof and
spe ifi ally dis laims any warranties as to mer hantability or fitness for
any parti ular purpose. Any of the manufa turer's software des ribed in
this manual is sold or li ensed as is. Should the programs prove defe tive
following their pur hase, the buyer (and not the manufa turer, its
distributor, or its dealer), assumes the entire ost of all ne essary servi ing,
repair and any in idental or onsequential damages resulting from any
defe t in the software.
The manufa turer of this system is not responsible for any radio and/or TV
interferen e aused by unauthorized modifi ations to this devi e. It is the
responsibility of the user to orre t su h interferen e.
The manufa turer is not responsible for any damage in urred in the
operation of this system if the orre t operational voltage setting was not
sele ted prior to operation. PLEASE VERIFY THAT THE VOLTAGE
SETTING IS CORRECT BEFORE USE.
The CM0264 provides free Open Sour e software. For further details,
please go to http://www.aten. om/opensour e
International http://eservice.aten.com
International 886-2-8692-69 9
China 86-10- 2 -0110
Japan 81-3- 61 - 811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
United Kingdom 44-8-4481- 8923

CM0264 User Manual
v
Package Co te ts
The CM0264 pa kage onsists of:
1 CM0264 2x4 DVI-HD Audio/Video Matrix KVMP Swit h
2 Custom HD audio/video KVM Cable Sets
2 Custom DVI-D KVM Cable Sets
1 Power Adapter
1 USB-to-PS/2 Converter
1 Foot Pad Set (4 p s)
1 User Instru tions*
Che k to make sure that all the omponents are present and that nothing got
damaged in shipping. If you en ounter a problem, onta t your dealer.
Read this manual thoroughly and follow the installation and operation
pro edures arefully to prevent any damage to the unit, and/or any of the
devi es onne ted to it.
*Features may have been added to the CM0264 sin e this manual was printed.
Please visit our website to download the most up-to-date version.
© Copyright 2023 ATEN® International Co., Ltd.
Manual Part No. PAPE-0323-AT3G
Manual Date: 2023-08-18
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.

CM0264 User Manual
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Co te ts
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Chapter 1.
I troductio
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Converters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CM0264. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CM0264 Graphical User Interface (GUI) . . . . . . . . . . . . . . . . . . . . . 4
Graphical User Interface (GUI) Language . . . . . . . . . . . . . . . . . . . . . . 4
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Status Panel Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2.
Hardware Setup
Cable Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 3.
Basic Operatio
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Default Display and Power On Sequence. . . . . . . . . . . . . . . . . . . . . . 13
Non-PC Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Single Display Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Dual Display Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching the Non-KVM Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CM0264 User Manual
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Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
KVM Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Chapter 4.
Keyboard Port Operatio
Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Single Display Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cycling Through the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Going Directly to a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dual Display Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cycling Through the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Going Directly to a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Auto Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Hotkey Setting Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Invoking HSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Alternate HSM Invocation Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Alternate Port Switching Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Keyboard Operating Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
List Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
USB Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Keyboard Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hotkey Buzzer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Port Switching Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Firmware Upgrade Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Video DynaSync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Keyboard Emulation Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Mouse Emulation Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Cursor Shift Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SPC Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power on Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
HSM Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 5.
GUI Operatio
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Activating the GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
The File Management Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
File Transfer GUI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
File Transfer Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Target Computer Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transferring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Drag and Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

CM0264 User Manual
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Send and Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Copy and Paste. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Other File Management Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3n1 View Desktop Control and Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 42
Matrix Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Non-PC Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Matrix Windows Display Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Port Switching via Matrix Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Cursor Shift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
RTF Transfer Using CnP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Desktop Scaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Before . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
After. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 6.
The Firmware Upgrade Utility
Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Starting the Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0
Upgrade Succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Upgrade Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Appe dix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
KVM Reset / Reinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Mac Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Factory Default Hotkeys and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

CM0264 User Manual
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About this Ma ual
This User Manual is provided to help you get the most from your system. It
overs all aspe ts of installation, onfiguration and operation. An overview of
the information found in the manual is provided below.
Chapter 1, I troductio , introdu es you to the CM0264 system. Its
purpose, features and benefits are presented, and its front and ba k panel
omponents are des ribed.
Chapter 2, Hardware Setup, des ribes how to set up your installation.
Diagrams showing the ne essary steps are provided.
Chapter 3, Basic Operatio , explains the fundamental on epts involved
in operating the CM0264.
Chapter 4, Keyboard Port Operatio , details all of the on epts and
pro edures involved in the Hotkey operation of your CM0264 installation.
Chapter 5, GUI Operatio , provides a omplete des ription of the
CM0264’s Graphi al User Interfa e (GUI), and how to work with it.
Chapter 6, The Firmware Upgrade Utility, explains how to upgrade the
CM0264's firmware with the latest available versions.
A Appe dix, provides spe ifi ations and other te hni al information
regarding the CM0264.

CM0264 User Manual
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Co ve tio s
This manual uses the following onventions:
Product I formatio
For information about all ATEN produ ts and how they an help you onne t
without limits, visit ATEN on the Web or onta t an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of lo ations and telephone numbers:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the E ter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦Bullet lists provide information, but do not involve sequential steps.
→Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start → Run means to
open the Start menu, and then select Run.
Indicates critical information.
International http://www.aten.com
North America http://www.aten-usa.com