Audifon MULTISTREAMER PRO User manual

User manual
MULTISTREAMER PRO

32
CONTENTS
 INTRODUCTION ................................................................................ 
 MULTISTREAMER PRO ....................................................................... 
. Type ........................................................................................... 
. Overview..................................................................................... 
. Battery ........................................................................................ 
. Battery status display ......................................................... 
. Charging the battery .......................................................... 
 OPERATION ....................................................................................... 
. Construction ............................................................................... 
. Switching the MULTISTREAMER PRO on and o.......................... 
. Pairing the MULTISTREAMER PRO............................................... 
. Pairing hearing aids with the MULTISTREAMER PRO ......... 
. Pairing your smartphone with the MULTISTREAMER PRO.. 
. Unpairing hearing aids and smartphones............................ 
. Volume selection ......................................................................... 
 MAKING PHONE CALLS ...................................................................... 
. Answering calls and hanging up................................................... 
 USE AS A TABLE MICROPHONE .......................................................... 
 USE AS AN AUDIO TRANSMITTER ...................................................... 
 WIRELESS FUNCTIONALITY / BLUETOOTH CONNECTIVITY............... 
. Use in aeroplanes......................................................................... 
. Compatibility............................................................................... 
Specific function
The audifon multistreamer pro is used to connect your new audifon hear-
ing aids with Android smartphones. The multistreamer pro can also be
used to transmit an audio signal (e.g. TV signal) or as a table microphone in
acoustically demanding situations (e.g. restaurants/conferences).
The MULTISTREAMER PRO is an accessory for particular hearing aids
from audifon. You can find the compatible audifon hearing aids in
Chapter 2.2. Hearing aids need to be fitted individually by a hearing care
professional or ENT doctor. Diagnostics and the prescription of hearing
aids are the task of an ENT doctor.
Last resived: 01.11.2019

54
 INTRODUCTION
Congratulations on the purchase of your new audifon MULTISTREAMER PRO.
These instructions are intended to help you use your audifon accessories
properly.
Please read through the following operating and care instructions carefully
to avoid malfunctions and faults. If you follow these instructions, your
MULTISTREAMER PRO will prove to be an invaluable help in your day-to-day
communication with your surroundings and other people.
If you have any further questions, please contact your hearing care
professional.
 ACCESSORIES..................................................................................... 
 CARE INSTRUCTIONS ........................................................................ 
. General........................................................................................ 
 DEALING WITH PROBLEMS ................................................................ 
. Electromagnetic or electrostatic faults ........................................ 
 SAFETY INSTRUCTIONS ..................................................................... 
. Important warnings .................................................................... 
. Notes on product safety............................................................... 
 TRANSPORT AND STORAGE CONDITIONS ........................................ 
 CONDITIONS FOR CHARGING ........................................................... 
 CONDITIONS FOR OPERATION.......................................................... 
 ENVIRONMENTALLY FRIENDLY DISPOSAL.......................................... 
 OTHER INFORMATION ...................................................................... 
. EU Declaration of conformity....................................................... 
. FCC Statement ............................................................................ 
 KEY TO SYMBOLS ............................................................................... 
WARRANTY CARD

76
. Battery
The MULTISTREAMER PRO has a permanently installed lithium-ion battery.
Always switch your MULTISTREAMER PRO o after use.
.. Battery status display
The MULTISTREAMER PRO shows its battery charge status through the LED
when it is switched on. You can see the charge status in the following table:
Model
lewi S
lewi R
risa S
risa R
Moderate to severe hearing loss
Minor to moderate hearing loss
Moderate to severe hearing loss
Minor to moderate hearing loss
Indication range
 MULTISTREAMER PRO
. Type
Your MULTISTREAMER PRO is an accessory for your audifon hearing aid, in
the form of an audio streamer.
. Overview
The MULTISTREAMER PRO can be paired with the following audifon hearing
aids:
Detailed acoustic data for your hearing aid and the MULTISTREAMER PRO
can be found in a separate data specification. This and further information are
available from your hearing care professional or
www.audifon.com.
Size
13
312
13
312
Battery Colour of flashing LED = Battery charge status
Green = > 40 % Orange = > 20 % Red = < 20 %

98
Audio input
3,5 mm jack
.. Charging the battery
Charge the MULTISTREAMER PRO as soon as the battery status light goes
red. Please do this using the charger supplied, and the Micro USB cable.
The battery can be fully charged in 5 to 6 hours. The charging process is
automatically interrupted after full charging.
It is possible to use all functionalities during the charging process with no
restrictions. To switch o the MULTISTREAMER PRO, disconnect it from the
charger.
Micro-USB
port
 OPERATION
. Construction
The MULTISTREAMER PRO consists of the following components:
4
5
6
3
2
1Multifunction button
Minus button
Plus button
. mm jack socket linein
Micro USB socket charging socket
Operating mode LED
Battery status display LED
Retention clip
7
8
1
1 2 3
6
4
5
7
6
7
8

1110
. Switching the multistreamer pro on and o . Pairing the MULTISTREAMER PRO
.. Pairing hearing aids with the MULTISTREAMER PRO
When you purchased your MULTISTREAMER PRO from your hearing care
professional, you connected your hearing aids to the MULTISTREAMER
PRO for the first time with them. This means that the initialisation of the
connection is completed.
From now on you can connect your hearing aids automatically to your
multistreamer pro. To do this, just switch on your MULTISTREAMER PRO and
then (within 180 seconds) your hearing aid(s).
If it is no longer possible to make the connection, follow the steps in Chapter
3.3.3.
.. Pairing your smartphone with the MULTISTREAMER PRO
Switch on the MULTISTREAMER PRO. Then press the multi-function
button for 5 seconds. The LED changes to red then flashing blue. Refresh the
Bluetooth menu in your smartphone.
The MULTISTREAMER PRO is displayed in the selection.
Select the device, and select Pair.
Please press the multi-function
button for about 3 seconds to switch
on the MULTISTREAMER PRO. If the
LED flashes green 5 times, you have
successfully switched on your device.
Please press the multi-function
button for about 2 seconds when the
MULTISTREAMER PRO is switched on,
to switch it o.
If the LED flashes red once, you have
successfully switched o your device.
Multi-function
button
Operating
mode LED
1
7

1312
The MULTISTREAMER PRO is coupled to your
smartphone.
.. Unpairing hearing aids and smartphones
If your multistreamer pro can no longer be auto-
matically connected, it may be necessary to reset
all connection settings. To permanently cancel all
connections between your MULTISTREAMER PRO
and your hearing aids or your smartphone, proceed
as follows:
Switch on the MULTISTREAMER PRO. Then press the multi-function button
for 10 seconds. A continuous blue LED light indicates that you have deleted all
connections.
For the first new pairing with your hearing aids, first press the multi-function
button again for 10 seconds until the streamer has a constant blue light. Now
switch on your hearing aids. The connection is made automatically
. Volume selection
Use the buttons with the plus (+) and minus (-) symbols to adjust the volume
of the audio signal. Press the buttons briefly to do this.
In case of Bluetooth pairing with your smartphone, the volume control is
synchronised. You can control the volume through the volume button of your
multistreamer or using the volume control of your smartphone.

1514
 MAKING PHONE CALLS  USE AS A TABLE MICROPHONE
The can be used as a table microphone in acoustically challenging situations.
To do this, your multistreamer must be paired with your hearing aids (see 3.3).
To activate the table microphone function, press the multi-function button
at the same time as the plus button (+). The green LED now shines constantly
and the audio signal from the microphone is constantly transmitted to your
hearing aids.
To stop broadcasting the microphone signal, press the multi-function button
and the plus button (+) again.
. Answering calls and hanging up
When you receive a call on the smartphone that is paired with the
MULTISTREAMER PRO and your hearing aids, you automatically hear the
phone ringing in your hearing aids. Briefly press the multi-function button on
the MULTISTREAMER PRO to answer the call. Speak into the microphone of
your MULTISTREAMER PRO for the caller to hear you. To do this, the smart-
phone must be within range (approx. 10 metres) of the multistreamer pro.
When you want to end the call, press the multi-function button briefly again.
A tone confirms to you that the telephone call has ended.
In order to use these functions, the MULTISTREAMER PRO must be
paired with your hearing aids and the smartphone.

1716
 USE AS AN AUDIO TRANSMITTER  WIRELESS FUNCTIONALITY /
BLUETOOTH CONNECTIVITY
The MULTISTREAMER PRO can be used as an audio transmitter. This function
can be used via Bluetooth with Bluetooth-capable devices, or via cable with
devices that have an AUX output. To do this, it is necessary to pair the audio
source with the multistreamer via Bluetooth (see 3.3.2) or to connect the
multistreamer pro via the AUX cable.
If the MULTISTREAMER PRO is connected to the audio source and switched
on, the audio signal is transmitted directly to the hearing aids connected to
the MULTISTREAMER PRO. For good transmission quality of your television
sound, the MULTISTREAMER PRO should be placed in front of the television
set.
For optimum streaming enjoyment, use the streaming program set for you by
your hearing care professional.
. Use in aeroplanes
Please note that most airlines require you to turn o the wireless functions
of your electronic devices. Therefore, please turn o the MULTISTREAMER
PRO in aeroplanes and if in doubt, please contact the airline or the flight
attendants.
. Compatibility
The MULTISTREAMER PRO is compatible with all current smartphones and
mp3 players with Bluetooth Classic from version 4.0.
For a list of smartphones, tablets etc. that are compatible with the hearing
aids in the lewi and risa ranges and the audifon app, please see:
www.audifon.com

1918
 ACCESSORIES  CARE INSTRUCTIONS
The following accessories are included with the MULTISTREAMER PRO:
Audio accessories
• 1.5 metre cable with 3.5 mm jack
• Cinch adapter to 3.5 mm jack
Charging accessories
• 1.5 metre USB cable with Micro USB plug
• 230 V charger with USB socket
9.1 General
audifon accessories will improve your hearing ability as well as your quality
of life. To ensure your accessories function perfectly and so make hearing a
pleasant experience for years to come, audifon oers special care products
designed to guarantee optimum cleaning of your accessories.
Should your accessory still not function correctly despite regular care, call on
your hearing care professional. Do not try under any circumstances to repair
your accessory yourself.
Do not use a damp cloth to clean your accessory. Always use a soft, dry cloth.

Note: Malfunctions!
Despite their EMC-compatible design, your devices may be subject to in-
terference from other electrical equipment. In this case move away from
the source of interference.
2120
 DEALING WITH PROBLEMS
10.1 Electromagnetic or electrostatic faults
In rare cases functioning may be aected by electromagnetic fields or electro-
static discharges. The device then interrupts transmission and goes to its safe
original state.
In these cases, switch the device back on and start the transmission again,
e.g. by activating the “Play” function again.
If you experience any malfunctions in connection with your MULTISTREAMER
PRO, this does not necessarily mean that it is faulty.
Therefore first check your hearing aid and accessory to make sure that:
• the multistreamer pro is switched on,
• the multistreamer pro is suciently charged,
• the hearing aid is switched on,
• the hearing aid battery is not weak or dead,
• the volume is not at the lowest setting (increase the volume slightly if
necessary),
• the right program has been set (use separate streaming program),
• the receiver unit / earwax protection system is not blocked.
If this does not eliminate the fault, consult your hearing care professional,
who will be pleased to help you.

2322
Warning: Risk of explosion!
Do not use the accessory in environments where there is a risk of explo-
sion (e.g. in mines or industrial plants subject to such risk).
Warning: Interference with active and inactive implants!
If you have an active or inactive implant (e.g. defibrillator, pacemaker),
follow the implant manufacturer’s instructions regarding use of mobile
devices. In case of malfunctions, stop using your accessory and contact
your doctor or the implant manufacturer.
If you have an active brain implant, ask your doctor or the implant ma-
nufacturer for a risk analysis.
Warning: Radio communications in rooms
Before making a connection between radio communications and the
hearing aids, you should check whether use of radio communications is
restricted in the room/area.
Note: Damage to the accessory!
Electronic devices are susceptible to impact. So avoid any hard knocks
(e.g. by dropping them).
Note:
To avoid damage to your accessory, do not wear it in the following
situations:
• when swimming, in the shower or bath
• when washing your hair or using a hairdryer
• when using hair spray, perfume, aftershave or body lotion
• during high-frequency heat therapy treatment
• when it is very hot or raining heavily
If your accessory gets wet, dry it with a dry cloth. Do not dry your acces-
sory in the microwave under any circumstances.
Note: Strong radiation can damage the accessory!
Make sure you take out your accessory if you are undergoing a CT or MRI
scan, other magnetic field-based examinations or radiotherapy.
 SAFETY INSTRUCTIONS
. Important warnings
. Notes on product safety

2524
Note: Damage to the accessory!
Never leave your accessory in the sun, near a naked flame or in a hot
vehicle. Otherwise your accessory may be damaged.
Note: Malfunctions!
Despite their EMC-compatible design, your devices may be subject to
interference from other electrical equipment. In this case move away
from the source of interference.
Note: Interference with electronic devices!
If you are in an environment where use of electronic or wireless devices .
is restricted, check if you need to turn o your accessory.
Note: User age!
The multistreamer pro is not intended for children under 36 months.
Reporting serious incidents!
All serious incidents related to the product that occur should be re-
ported to the manufacturer and to the responsible authorities in the
member state in which the user and/or the patient are registered.
 TRANSPORT AND STORAGE CONDITIONS
 CONDITIONS FOR CHARGING
 CONDITIONS FOR OPERATION
• relative humidity between 10% and 60%
• Storage temperature between -20 °C and 60 °C
• Store away from magnetic fields
The temperature of the multistreamer pro must be between 0 and 35 °C
during charging.
The temperature of the multistreamer pro must be between 0 and 40 °C
during operation.

2726
 ENVIRONMENTALLY FRIENDLY DISPOSAL
The multistreamer pro must not be discarded with your household waste.
Please return your multistreamer pro to your hearing care professional for
environmentally friendly disposal. This is the person to contact in the disposal
chain for electronic waste.
 OTHER INFORMATION
16.1 EU-Declaration of conformity
Audifon hereby declares that the multistreamer pro complies with the
following directives:
93/42/EEC for medical devices
2011/65/EU RoHs for the reduction of hazardous substances.
The declaration of conformity is available for inspection at
audifon GmbH & Co. KG
Werner-von-Siemens-Straße 2
99625 Kölleda
and at www.audifon.com
16.2 FCC Statement
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
YU2-MS2

2928
 KEY TO SYMBOLS
Indicates a situation that may result in serious, moderate or
minor injury
Indicates possible damage to property
Additional information for better understanding
Manufacturer of the device
Please do not dispose of hearing aids with your household waste.
Read and observe the directions in the operating instructions. It con-
tains important warnings and information about safety precautions
Restrict humidity
Restrict temperatures
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Note: Damage to the accessory!
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to ra-
dio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be deter-
mined by turning the equipment o and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
Note:
Changes or modifications not expressly approved by the party respon-
sible for compliance could void the user‘s authority to operate the equip-
ment.

3130
WARRANTY CARD
You have chosen a high-quality accessory from audifon. Your hearing care professional oers months
warranty on our hearing aid accessories from the date of purchase (date of invoice). The warranty covers defects
in materials and manufacture. It does not cover batteries, chemical or electrochemical eects, wear and tear or
mechanical damage due to improper handling. The right to claim under warranty is void if you or any unauthori-
sed third persons carry out alterations or improper repairs. Therefore always follow the safety and care instruc-
tions. Proof of purchase must be provided as proof of warranty. The date of purchase and the serial number must
be clearly visible. Warranty obligations will not result in any extension of the warranty period, nor will they ini-
tiate a new warranty period for the accessory. The warranty period for built-in spare parts ends at the same time
as the warranty period for the whole hearing aid.
The warranty period for built-in spare
parts ends at the same time as the
warranty period for the whole accessory.
Date of sale
Signature
MULTISTREAMER PRO
serial number
Your hearing care professional
Stamp:
This is a medical product
Item number
Serial number
Batch number

Item no. 033976-002-341-3040 Revision date 11/2019
Hightech
made in Germany
audifon GmbH & Co. KG
Werner-von-Siemens-Straße 2
99625 Kölleda
Germany
www.audifon.com
Phone [phone]
Fax [phone]
Zentrale
[e-mail]