Avaya Media gateway g250 Instruction Manual

InstallingandUpgradingtheAvaya

G250 Media Gateway

03-300434

Issue 6

November 2009

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc. can

assume no liability for any errors. Changes and corrections to the information

in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya

Legal Page for Hardware Documentation, Document number 03-600759.

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employees against all claims, lawsuits, demands and judgments arising out of,

or in connection with, subsequent modifications, additions or deletions to this

documentation to the extent made by the Customer or End User.

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we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales

agreement to establish the terms of the limited warranty. In addition, Avaya's

standard warranty language, as well as information regarding support for this

product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

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Avaya provides a telephone number for you to use to report problems or to ask

questions about your product. The support telephone number

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numbers, see the Avaya Web site:

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Issue 6 November 2009 3

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Downloading this book and updates from the Web . . . . . . . . . . . . . . . . . 11

Downloading this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Safety labels and security alert labels . . . . . . . . . . . . . . . . . . . . . . . . 13

Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Within the US. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Sending us comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 1: Before you install . . . . . . . . . . . . . . . . . . . . . . . . 17

Before going to the site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Prepare required equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Equipment required for installation . . . . . . . . . . . . . . . . . . . . . 17

Equipment required for mounting . . . . . . . . . . . . . . . . . . . . . . 17

Equipment required for installing an S8300 Server . . . . . . . . . . . . . 18

Equipment required if you are not installing an S8300 Server . . . . . . . 18

Obtain the G250 serial number . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Obtain RFA access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Check license file and Communication

Manager versions for a Local Survivable Processor (LSP) . . . . . . . . . . 19

Download CM license and authentication files to your laptop . . . . . . . . . 19

Run the Automatic Registration Tool (ART)

for the RAS IP address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Obtaining the RAS IP address and password . . . . . . . . . . . . . . . . 20

Download recent firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Obtain the Electronic Preinstallation Worksheet (EPW) . . . . . . . . . . . . 21

Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Environmental verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Power verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Grounding verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installation by technician . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Unpacking package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Before you begin the installation . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents

4 Installing and Upgrading the Avaya G250 Media Gateway

Chapter 2: Installing the Avaya G250 Media Gateway . . . . . . . . . . 25

Step 1: Mount the G250 chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Mounting the G250 in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Brackets without cable guides . . . . . . . . . . . . . . . . . . . . . . . . 26

Brackets with cable guides . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Attaching each mounting bracket to the G250. . . . . . . . . . . . . . . . 28

Before mounting the G250 . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Mounting the G250 in the rack . . . . . . . . . . . . . . . . . . . . . . . . 28

Mounting the G250 on a wall . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Attaching brackets to the G250 for wall mounting . . . . . . . . . . . . . 29

Fastening the G250 to the wall . . . . . . . . . . . . . . . . . . . . . . . . 29

Placing the G250 on a table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Step 2: Install the media modules . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Supported modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Allocating slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Inserting the S8300 Server module. . . . . . . . . . . . . . . . . . . . . . . . 32

Inserting media modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Step 3: Attach ground conductors . . . . . . . . . . . . . . . . . . . . . . . . . . 35

General grounding requirements. . . . . . . . . . . . . . . . . . . . . . . . . 35

Approved grounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connect the safety ground . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connect the Supplementary Ground Conductor to ground . . . . . . . . . . 37

Step 4: Connect power to the G250 . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 3: Connecting devices. . . . . . . . . . . . . . . . . . . . . . . 39

Step 1: Connecting data and voice devices . . . . . . . . . . . . . . . . . . . . . 39

Connecting a switch or a network data port . . . . . . . . . . . . . . . . . . . 39

Connecting a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Cables used when connecting a computer . . . . . . . . . . . . . . . . . 40

Connecting a server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Cables used when connecting a server . . . . . . . . . . . . . . . . . . . 40

Connecting an IP telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting a DCP telephone to a G250-DCP Media Gateway . . . . . . . . . 42

Connecting an analog trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting an ISDN BRI trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting an E1/T1 trunk to the G250-DS1. . . . . . . . . . . . . . . . . . . 43

Step 2: Installing circuit protection. . . . . . . . . . . . . . . . . . . . . . . . . . 43

Step 3: Connect to the Wide Area Network (WAN) . . . . . . . . . . . . . . . . . 44

Connecting a WAN to the G250. . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents

Issue 6 November 2009 5

Connecting a USP WAN link . . . . . . . . . . . . . . . . . . . . . . . . . 44

Connecting an E1/T1 WAN link . . . . . . . . . . . . . . . . . . . . . . . . 45

Connecting an Ethernet WAN link . . . . . . . . . . . . . . . . . . . . . . 45

Connecting an external router to the G250 . . . . . . . . . . . . . . . . . . . 45

Step 4: Install the Coupled Bonding Conductor. . . . . . . . . . . . . . . . . . . 46

Step 5: Install the Avaya Partner Contact Closure Adjunct . . . . . . . . . . . . . 47

Installing the contact closure . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 4: Connecting and enabling a modem for remote access . . . 49

Connecting and enabling a modem (G250 without S8300) . . . . . . . . . . . . . 49

Enabling and connecting a serial modem . . . . . . . . . . . . . . . . . . . . 49

Enabling and connecting a USB modem. . . . . . . . . . . . . . . . . . . . . 51

Test the modem connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Connecting and enabling a modem (G250 with S8300) . . . . . . . . . . . . . . . 53

Access the Maintenance web pages . . . . . . . . . . . . . . . . . . . . . . . 53

Change the modem settings on the Configure

Server Maintenance web pages . . . . . . . . . . . . . . . . . . . . . . . . . 54

Connect and enable the USB modem . . . . . . . . . . . . . . . . . . . . . . 54

Test the modem connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter 5: Configuring the G250. . . . . . . . . . . . . . . . . . . . . . 57

Configuring basic gateway connectivity. . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 6: After installation. . . . . . . . . . . . . . . . . . . . . . . . . 59

Step 1: Test the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Testing data connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Testing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Testing trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

LSP failover testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Step 2: Remove the installation equipment . . . . . . . . . . . . . . . . . . . . . 61

Chapter 7: Upgrading media modules and devices. . . . . . . . . . . . 63

Adding a media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Adding WAN modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Adding a LAN device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Configure the LAN device on the G250 . . . . . . . . . . . . . . . . . . . . . 64

Record LAN information for software configuration . . . . . . . . . . . . 64

Test the LAN device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Adding a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents

6 Installing and Upgrading the Avaya G250 Media Gateway

Connect the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Configure the telephone on the G250 . . . . . . . . . . . . . . . . . . . . . . 65

Test the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Adding a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Order the trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Special consideration when ordering an analog trunk . . . . . . . . . . . 66

Connect the trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configure the trunk on the G250 . . . . . . . . . . . . . . . . . . . . . . . . . 66

Record trunk information for software configuration . . . . . . . . . . . . 66

Test the trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Adding a WAN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Order the WAN line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Connect the WAN line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configure the WAN line on the G250 . . . . . . . . . . . . . . . . . . . . . . . 67

Record WAN information for software configuration . . . . . . . . . . . . 67

Test the WAN link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Adding an Avaya Partner Contact Closure Adjunct. . . . . . . . . . . . . . . . . 68

Chapter 8: Upgrading the Avaya

Communication Manager software . . . . . . . . . . . . . . 69

Upgrading the software using a CD-ROM drive . . . . . . . . . . . . . . . . . . . 69

Local configuration with S8300 Media Gateway. . . . . . . . . . . . . . . . . 70

Performing the upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 9: Upgrading the G250 firmware . . . . . . . . . . . . . . . . . 71

Upgrading G250 firmware using Avaya Software Update Manager . . . . . . . . 71

Upgrading G250 firmware using Gateway Installation Wizard (GIW). . . . . . . . 72

Upgrading G250 firmware and Avaya Communication

Manager software using Avaya Installation Wizard (IW). . . . . . . . . . . . . . 72

Upgrading G250 firmware using the CLI via FTP/TFTP . . . . . . . . . . . . . . . 73

CLI Commands for upgrading G250 firmware via FTP/TFTP . . . . . . . . . . 74

Example upgrade via FTP/TFTP using the CLI . . . . . . . . . . . . . . . . . 74

Preparing installation worksheets . . . . . . . . . . . . . . . . . . . . . . . . 75

Software and firmware upgrade files for upgrade . . . . . . . . . . . . . . 75

TFTP server values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Setting up a TFTP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Downloading G250 firmware files to a local TFTP server. . . . . . . . . . . . 76

Installing firmware from the TFTP server on the S8300 Server. . . . . . . . . 77

Copying firmware files to the /tftpboot directory of an S8300 Server . . . 77

Upgrading G250 firmware using the CLI via a USB device . . . . . . . . . . . . . 78

Contents

Issue 6 November 2009 7

CLI Commands for upgrading G250 firmware via a USB device . . . . . . . . 78

Example upgrade using the CLI via a USB device . . . . . . . . . . . . . . . 78

Downloading G250 firmware files to a local PC . . . . . . . . . . . . . . . . . 79

Chapter 10: Upgrading IP phone configuration and firmware files . . . 81

The IP telephones supported by the TFTP Server feature . . . . . . . . . 81

IP telephones not supported by the TFTP Server feature. . . . . . . . . . 82

Administering the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Upgrading the IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Upgrading the 4602SW and 4602D phones example . . . . . . . . . . . . . . . . 84

Upgrading 4620 IP phones example . . . . . . . . . . . . . . . . . . . . . . . . . 87

Failure scenarios and repair actions . . . . . . . . . . . . . . . . . . . . . . . 88

Upgrading considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Chapter 11: Backing up and restoring the G250 . . . . . . . . . . . . . 91

Chapter 12: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 93

One telephone stops working. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Identifying the problem when one telephone stops working . . . . . . . . . . 93

Several telephones stop working. . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Identifying the problem when several telephones stop working . . . . . . . . 94

No power on the G250. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

A trunk stops working. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

A WAN line stops working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

CLI is not accessible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Appendix A: Front panel description . . . . . . . . . . . . . . . . . . . 101

The front panel of the Avaya G250 Media Gateway . . . . . . . . . . . . . . . . . 101

G250 System LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

G250 Analog port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

G250 fixed ports and buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

The front panel of the Avaya G250-BRI Media Gateway. . . . . . . . . . . . . . . 104

G250-BRI system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

G250-BRI analog Port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

G250-BRI ISDN BRI LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

G250-BRI fixed ports and buttons . . . . . . . . . . . . . . . . . . . . . . . . 106

The front panel of the Avaya G250-DCP Media Gateway . . . . . . . . . . . . . . 107

G250-DCP system LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

G250-DCP analog port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Contents

8 Installing and Upgrading the Avaya G250 Media Gateway

G250-DCP DCP port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

G250-DCP fixed ports and buttons . . . . . . . . . . . . . . . . . . . . . . . . 109

The front panel of the Avaya G250-DS1 Media Gateway . . . . . . . . . . . . 110

G250-DS1 System LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

G250-DS1 analog port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

G250-DS1 T1/E1 port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

G250-DS1 fixed ports and buttons . . . . . . . . . . . . . . . . . . . . . . . . 113

Front panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Media module slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Contact closure port (CCA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Router port (ETH WAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Switched PoE ports (ETH PoE LAN) . . . . . . . . . . . . . . . . . . . . . . . 115

Console port (CON) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

USB port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Reset (RST) and Alternate Software Bank (ASB) buttons. . . . . . . . . . . . 116

Load firmware from a bank other than the default bank during startup . . 116

The front panel of the Avaya S8300 Server . . . . . . . . . . . . . . . . . . . . . 117

S8300 Server ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

S8300 Server port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

The front panel of the Avaya MM340 media module. . . . . . . . . . . . . . . . . 118

MM340 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

MM340 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

The front panel of the Avaya MM342 media module. . . . . . . . . . . . . . . . . 119

MM342 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

MM342 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Appendix B: Technical specifications . . . . . . . . . . . . . . . . . . . 121

G250 Media Gateway specifications . . . . . . . . . . . . . . . . . . . . . . . . . 121

Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

G250-BRI Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Appendix C: Running the Gateway Installation Wizard (GIW) . . . . . . 123

Run the Gateway Installation Wizard (GIW) . . . . . . . . . . . . . . . . . . . . . 123

Performing a basic configuration of the G250. . . . . . . . . . . . . . . . . . 123

Connect a modem, if necessary . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Connecting a serial modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Connecting a USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Test the modem connection, if necessary . . . . . . . . . . . . . . . . . . . . . . 128

Contents

Issue 6 November 2009 9

Appendix D: Running the Avaya Installation Wizard (Avaya IW). . . . . 129

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Contents

10 Installing and Upgrading the Avaya G250 Media Gateway

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